This chipotle has the slowest service of any chipotle I have ever been to. If you want to wait more than 30 minutes to get served this is the location for you. No matter when you go there is always a line and it seems that it takes 5 minutes to prepare one order and they don't prepare multiple orders in a row. The workers stand and talk to each other, drinking their drinks. If you are hungry when you walk in you'll be starving and your stomach may even start to eat itself by time you leave. I would NOT recommend this location. And every time i come here there is no lettuce. How can you not have lettuce?!? read more

The food use to be really good. Till the meat go so bad I stopped going I get the steak and the steak has been really bad now. It has a lot of fat and it's mostly chewy basically no more meat just fat. The service is pretty good tho. Wouldn't go back until the serve real meat again!! read more

My recipes says I am promised napkins/utensils and I did not recieve either in my bag from my pick up online order. I had to eat my food with my fingers!!! I finally went to McD and walked inside to grab a fork from them! read more

Tonight was my second time ordering through UberEats. Both orders have been terrible! Food quality is awful. Orders are not made correctly. Ingredients mixed up between items in order. Burritos tonight had very little meat in them at all. Items were labeled incorrectly causing my sister to bite into a burrito that had an ingredient in it that she is allergic to. Also, no tacos on the menu?? What kind of Mexican food restaurant doesn't serve tacos?!?! read more

Dirty, slow workers. Very disappointing location. Have waited way too long in line for a burrito.

Food is decent, but the service is always pretty horrible. They are slow and often rude; don't even try and place an online order because you'll be ignored for 15 minutes after arriving. Horrible experience. read more

It's most the time all the way full and it's so good but this time it didn't even have everything that I ordered and I waited 20 minutes after I was supposed to pick it up and it wasn't even all the way full read more

Horrible service!! Only 1 person waiting on the line and no help from anyone in the back.

This chipotle for what location it is in THIS PLACE IS HORRIBLE. I haven't been at chipotle for two years and I gave chipotle another chance . I decided to try out the new garlic steak bowl all I'm going to say is every item on the hot side of the food bar was super cold and they were still serving it which is bad that can cause serious food poisoning. On top of that I ask for chips the lady at the register she was a blonde and she said they ran out of chips I said no I'm looking right at the chips there behind you she continued to argue to me about I said lady look behind you. She looked at them and still didn't serve me my chips. Any who FOR COOL SPRINGS WILLIAMSON COUNTY the most up scale area in Nashville other than Brentwood and a couple other places In Nashville THIS CHIPOTLE NEEDS TO BE SHUT DOWN TRIFLING SERVICE AND I WOULD NOT RECOMMEND..... read more

AVOID this location at all costs. I have never seen such a disgusting, dirty restaurant. The floors in the kitchen were filthy - food everywhere; the countertops were filthy; every one of the SIX large trash cans were over filled and spilling out - clearly no one had emptied them all day. The soda area was a sticky mess with trash and straw wrappers everywhere; There were no utensils and when we asked for forks, it took two employees looking around mindlessly to determine there were none. The pollo asada was so dry and overcooked it was inedible; AND to top it all off the restaurant was out of chips. Also, the girl at the counter - didn't get her name - was incredibly rude. Overall this place deserves NEGATIVE stars read more

Chipotle Mexican Grill - No room even left in the trash cans - Fast Food Near Me - Franklin, Tennessee

I did an online order both bowls were ice cold, and I picked it up on time. One was like soup. You guys need to drain the beans better. The chips were stale. The kids meal cheese quesadilla was not cooked just shredded cheese smashed in a tortilla. Disappointing and very inconsistent. I know this is a new location but you got to work out your kinks. read more

Chipotle Mexican Grill - Fast Food Near Me - Franklin, Tennessee

The food here is good, but the line around dinner tIme is pretty crazy. Last time I went I was unable to find a clean table so I ended up taking my food to go. Also the scoops of meat are very stingy. read more

Chipotle Mexican Grill - Carne asada burrito - Fast Food Near Me - Franklin, Tennessee

We met some friends here who suggested it as they were embarking on a restricted diet. This is one of those go through the line and "build" your own dish type places. I found the staff to be very friendly and helpful. I went for the salad option and Veggie style vs. a meat add on. They were happy to add extra veggies and whatever other add ons I was selecting. Guacamole comes with the Veggie option, so yes, please! We arrived early so avoided the apparent lines that are so mentioned by others. I also admit that I imagine ordering online or take out could be problematic in that you don't have the interaction with the servers. What I mean is, example - server puts spoonful of veggies on salad. I can say, can I get some more of those? and it's no problem. The restaurant space is that industrial simple decor so it's not "warm" and it definitely has a "chain" feel to it. But it was a nice quick meal and my salad tasted fresh. read more

unless you have 45 minutes to spare just for them to get your order wrong, don't come to this chipotle. i ordered hard shell with barbacoa and got soft with barbacoa and some chicken?? horrible service and it is clear that none of the employees cared at all about helping customers. the kitchen was likely not clean and organized wince there are random ingredients in my meal when my meal was just supposed to be one meat and cheese. one of my tacos had a huge chunk of undercooked barbados that looked unsafe to eat, so i only got to eat two of my 3 tacos. i wasted my free entree. i am not coming back to this location again. read more

Chipotle Mexican Grill - soft shell barbacoa tacos ft. some chicken?? not what i ordered--was supposed to have hard shell with only barbacoa - Fast Food Near Me - Franklin, Tennessee

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I needed to speak to someone LIVE in the actual store. All I could get was either automation or the phone ringing with no answer. This is so unprofessional!! read more

There was water all over the back floor. So many employees doing nothing. They prioritize the mobile orders over actual patrons so we waited 30 minutes in line. Awful. read more

Kind of the gold standard for fast casual. The only complaint I have ever had with chipotle is they don't have jalapeños to add to your food. The new steak is really delicious and the line always moves quickly. read more

I ordered Chipotle on Doordash. When the driver arrived he pulled the food out of his back and as he was handing it to me the bottom of the bag ripped and my food spilled out everywhere. This Chipotle locations team had not properly covered my burrito or my bowls and salsa was leaking which lead to this spilling all over my house and wasted my money and time. I called the locations manager John and very calmly let him know of the situation. His exact response "alright".... in a tone of zero care or concern, he didn't apologize or express how he would do his job to make sure this would be fixed moving forward. I had zero intention of fishing for my money back or a discount, but to be dealt with this encounter is beyond disappointing. I am absolutely surprised that Chipotles expectation for a team leader is that low. read more

Big fan of chipotle here! I've been to this location probably 10 or 15 times now and I have to say, it just gets worse each time. Been to chipotles all over the country so I know they tend to vary in quality depending on where you are. I promise I'm not being a drama queen, it is truly the most disgusting I've ever seen a restaurant ever! I've cut this location slack because I know businesses are having a hard time hiring rn, but it's really out of control. To be more specific, whether it is packed or totally empty, EVERY SINGLE table, chair, and the entire floor is covered in food no matter what. For this reason, people generally get their food and leave. A family came in one evening looking for a place to sit and politely let the staff know there were no clean chairs or tables, to which they grabbed a damp rag and *literally set the rag on a chair then picked it up and walked a way , didn't even pretend to wipe it down at all. Not to mention trash cans overflowing onto the floor and drink machine, napkins, and flatware are always out. Beyond the actual state of the seating area, the food itself is *really not up to par for chipotle. The food assembly is so sloppy, cross contamination every time, I get a pretty simple burrito here, but somehow I end with every ingredient in it, half a#$ burrito folding, I ask for a bowl to put it in because there is no chance of picking it up. I feel bad going on and on like this, but the guacamole has been fully brown, rice undercooked (gave me stomach ache), fajitas undercooked, found hard "mystery bits"of something in sofritas, guac, and beans. They actually don't even clean out the metal containers before putting the new food in, there are crusted on layers of rice, guac, and other foods underneath the new food (I've never seen this at a chipotle before). How they have a good health score is really alarming. The staff is just plain apathetic and rude. I don't expect someone making burritos to be buddy the elf but, they really don't seem to care at all. Ok, end of rant. My intention is not to slam chipotle, I really do love their food and there are SO few healthy option here in Franklin, I would love to eat there more often. I'm hoping the right person will see this and make a improvement! read more

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I don't typically like to leave bad reviews but goddamn is this place in serious need of new management. First off, there was no black beans, no corn, no tomatoes, the steak looked super under cooked not that I choose that anyways. Barbacoa looked so dried out it seemed they had it sitting there since the midday shift. But worst of all the whole display was a MESS! These people were not even busy, but yet showed no interest to clean up after their own mess. It's as if the line worker/s were just so over being there. I love chipotle, and would love nothing more then to see this establishment flourish not fall. read more

They had no fucking rice and I ate my shit cold and had no lecture that's why dos brow is the top g and chipotle is bottom of food chain also had NO FUCKING QUASO read more

Chipotle Mexican Grill - Dog shit - Fast Food Near Me - Franklin, Tennessee

I really like Chipotle, the staff was nice and the food was good, however the place is very dirty. Tables are not wiped down and the floor is aweful. They really need someone who helps with this area!!!! read more

I'm a huge fan of Chipotle, and have been for years! I have chosen this location over the Hillsboro or Franklin Road because they have let things go, and now this one! I was beyond disappointed with my visit last night. No greeting, no smile, zero customer service! They weren't listening as I asked to please drain the liquid from the salsa before flooding my bowl. I asked for chips and guacamole to go with my meal and she made the Guacamole and when I told the cashier my order she said there were no chips! How does Chipotle run out of chips? I canceled the guacamole. They were also out of the veggies for my bowl??? I was pretty disappointed because I was looking forward to it, but when I went to pay there was food (literally) all over the counter. It looked like a bowl exploded and no one wanted to clean it, so they just kept working around it. I mentioned to the cashier that she might want to wipe it, and she looked at me like a deer in the headlights. I asked for the manager a few times and she finally got him. He came over emotionless, and I mentioned you might want to clean this off as there were lots of people behind me in line. After saying it again, he had no response, turned around and finally went to get a rag. As I turned to leave, the place was very messy! The drink station, the floors, messy tables--it's like no one cared. I LOVE Mexican food, and I used to love Chipotle, but in today's economy at $10 a bowl that was floating rice and chicken, I'll be making my own at home. Come on America! Where have our standards and customer service gone? read more

Every time and I do mean every time I have gone there they are the most disorganized place. Today they ran out of beef and chicken and tried to sell everyone in line their other meats. When asked when they would have more steak they simply replied "I don't know but now we have chicken again." Terrible place to eat. I'm done. Buyer beware! read more

Many food items were missing from the front counter. The employee had to keep going to the back to put food in my bowl. I didn't like that I could not see him do it. The front counter was a mess. It need to be wiped down and the trash was full. There were lots of employees wondering around not sure of what to do next. Disappointed because I came from the Chipotle on Carothers, Franklin which only had 2 employees and they only took mobile orders and no cash. Gosh, I am disappointed with this location because last time I went the workers had bad attitudes too. read more

Just awful. Terrible service and none of the workers know what they're doing. My quesadilla was so lazily made that when i picked it up a ton of the chicken and cheese just fell out and there's so much chicken and tortilla, barely any cheese...... what a waste of time & money. Also the floor was DISGUSTING with trash all over. Never been to such a terrible Chipotle...... read more

The AC is broken, the mobile orders take for ever and they also get it wrong every time the seats are decaying, they rush your order and don't care to get it wrong, and they have no staff. read more

Constant issues with internet orders. No problem with not taking orders online, but it should not be offered at this location

This chipotle is very nice inside and has some very nice employees. Even with the longest lines they are able to get everyone's food in less then 10 minutes. The inside eating is always very clean and has employees constantly cleaning when i was eating. Go to this place weather you want a burrito or a good quesadilla. read more

I LOVE chipotle, but this is the worst chipotle i've ever been to.. unfortunately it's the one closest to my house. I've recently started keto so I was so excited they started doing cauliflower rice. The past couple times I've been there it's been "unavailable" even though it's advertised like crazy on their menu boards. Why would you advertise it so much when you can never actually get it? Also, every time we order delivery via the app the meals are never right. Ridiculous. read more

My review is for the cool spring location in Franklin. I went there at 9:00 on a Tuesday. Very long line that isn't moving. It turns out that they are making about 10-15 entrees for online orders. They make no attempt to occasionally serve those actually waiting.. I finally get to order and I want steak. I see there is steak available, but I'm told this is for online orders only. Huh? I'm a big chipotle fan but skip this location. Just terrible. read more

Food is good but can you guys please talk to whoever the female employee it is that's wiping her ass and putting the TP in the TRASH CAN!!! This is sooooo nasty!!! Every time I go in this is the case and I'm pretty sure I'm not the only one who's noticed. No one wants to see this literal sht. Making people lose their appetite. read more

GREAT PEOPLE GREAT SERVICE!! Allyson and reed are phenomenal and care about there customers. definitely worth a stop I go out of my way to get my chipotle fix here and you should aswell read more

Chipotle needs to figure this mobile ordering out. We waited in line for about 25 minutes and the main reason was they had two guys running the line with a line out the door and the mobile orders to do. We've been here an hour and the line has gotten longer. I'm sure they had some staffing issues today but they need to account for the in store orders when accepting mobile orders. Realistically they should empower the manager to discontinue mobile orders until they get the counter service under control. read more

Chipotle Mexican Grill - Long line out the door at 1:00pm Saturday 7/27 - Fast Food Near Me - Franklin, Tennessee

The bathroom was disgusting. The tables were disgusting. This entire place is disgusting. Worst chipotle I've been too in a while. Def not Franklin approved. read more

Chipotle Mexican Grill - Dirty tables. - Fast Food Near Me - Franklin, Tennessee

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I ordered online. I ordered extra cream cheese. I am not exaggerating, it was like soup. I should have taken it back in, but I didn't have time. It was almost like someone was playing a joke on me (they weren't of course, but it was just so extreme, I had that thought). Unfortunately, the food is pretty inconsistent. It didn't always use to be that way. read more

This Chipotle continues to amaze. My kids keep asking me to go here after swim everyday. I gave it 1 Start because you can't do a zero. Tonight we ordered 1 burrito and a bag of chips on the app. Ordered at 6:50. Supposed to be done at 7:15. Finally got the burrito at 7:48. 1 hour for a burrito and a bag of chips. How can these fools not figure this out? I told my kids this is last time we go to this Chipotle, so they better start liking other stuff. read more

I tried Chipotle for the first time two months ago and have been addicted ever since. I have dined at three different locations within the Middle Tennessee and Clarksville area and to my surprise all have been with consistent with same deliciousness. My favorite on the menu is the Chicken Burrito topped with brown rice, black beans, cheese, sour cream, lettuce, medium sauce, & freshly made guacamole (please note that the guacamole is $1.80 extra). The burrito is so filling that I started cutting it in half- 1/2 for lunch and the other 1/2 saved and refrigerated to be eaten 2-3 hours later usually for dinner. Top notch customer service even with the long lines, a clean restaurant with an outside patio available, and fresh food. It is one of my favorite "casual fast food" restaurant chains that offers healthier choices and vegan options. A 2015 CNN report card grades Chipotle with an A for curbing antibiotic use in their meat. http://www.cnn.com/2015/09/15/health/fast-food-meat-antibiotics-grades/ read more

Chipotle Mexican Grill - Kids plate but my children prefers the chicken burrito now. - Fast Food Near Me - Franklin, Tennessee

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This is the third time in a row I haven't gotten points for my meal. I scan right before I pay and it doesn't give me points. Then I go to manually enter it in the app and it says I've put too many in in the last 30 days. Not sure how else I'm supposed to do it. read more

Wow! The new Franklin Chipotle location is amazing!!! I am so happy to have one this close to my house now! The food is fabulous! The new, modern design of the store is great! Really trendy place to grab some good food! read more