Once again, I am so use to mediocre service that I overlook a lot of things that probably should be an issue but how can a Mexican restaurant exists without taco shells? I have visited this establishment 9 times since opening day and on all 9 occasions I'm told they are out of hard taco shells. Please keep in mind they opened on 11/20/2016. On my last visit on 12/08/2026, once again "OUT OF HARD TACO SHELLS"....does this Mexican restaurant know that hard taco shells are a staple to the Mexican menu. I spoke with the supervisor who responded in a very lackluster attitude, "they are out" and a oh well shrug of his shoulders....with this attitude it's no wonder this restaurant has the slowest service ever!!!! I have stood in line 20 minutes plus on each visit which I have attributed to a very young inexperienced staff. read more

The staff are nice and are trying hard, but a few things have changed the value of this restaurant. Portions keep getting smaller and prices have gone up. They've eliminated some tasty options, like that plant-based chorizo, which was delicious! Lately, all the meats are dry and overcooked. Sometimes, I'm not getting my order the way it was specified--i.e., beans, no beans, etc. The last 3 or 4 meals I've had have been with dry, tasteless meat, and that's not good. Management needs to really keep an eye on the staff and make sure the product is coming out right. It IS a restaurant, after all. read more

Ordered delivery through a service. Chipotle forgot the meat....even though the receipt for the order was accurate. It wasn't worth the trouble to call them and drive over to pick up what I had ordered - assuming that they would have made good on the original order. read more

I don't usually review Chipotle locations but it randomly popped up on my yelp page and I felt the need to chime in. I have had completely different experiences the handful of times I've been to this specific location compared to my fellow yelpers. If anything it's the fastest moving Chipotle I've ever been to regardless of when I'm there. In my experience the staff are taco/burrito/bowl ninjas. Granted I always get the same thing and tastes just like any other Chipotle. Back to their speediness - I am in line and out of this place in less than three minutes tops every time. Consistent but not amazing. Which honestly I think all Chipotles across the country haven't been amazing in the last two years so complaints may be more of a corporate thing. Anyways! I think the staff here does a great job. read more

This is the most inconsistent chipotle I've ever been. They also get orders wrong EVERY single time. Its an online order from THEIR APP! How can you get that wrong?! It's been open for a while now, you would think they figured out a system to better serve their customers. Everyone gave them the benefit of the doubt when they first opened but since they constantly make mistakes, people are leaving one or two star reviews. From now on, if I'm really craving chipotle, I will be driving 20 min up to Dobbin road. Smh get it together. read more

Chipotle corporate will have a nightmare here soon once the elite Maple Lawn folk stop coming here and start complaining up the chain. Immature 18 year olds work here and leave the place filthy. No napkins, overflowing trash bins and poor attitudes. I was so excited for this to open out in WeHoCo but it's such a let down. read more

I was so excited to have a chipotle close to home. I've been twice and both times have been a disaster. The first time I ordered online, picked up and when I got home realized I had paid for 2 bags of chips I never received and the orders were wrong. I just tried a second time and at 8:45 pm [they close at 10 pm] they were out of chips and salad dressing. How are you going to sell me a salad and not have any dressing. I've worked in fast food, I know that they had the ingredients its really that the high school students were lazy towards the end of their shift. This was supported by the fact that the empty restaurant was filthy too. There's a much better chipotle off of Baltimore Ave [Route 1] thats a few more minutes, but worth the drive. I wont be back to this chipotle again and its only been open a month and its already headed down hill. read more

How can they mess up Chiptole? One of the most simple basic concepts, yet the whole line was horrible. This place needs new management and new employees. Communication between the employee was as if they were speaking different language. Employee on the line asked the prep to bring more chicken about four times but simply couldn't do it. Other employee was spilling food all over the place yet wasn't cleaning it up making it the dirtiest Chiptole experience ever. Every other location I've been to would clean up immediately after a spill. Owner of this location would be in disbelief if they saw how their employee was running this place. On my way to exit fork spoons were also empty what a surprise. Do a better job managing this piss poor place will not be returning to this location ever. read more

Its hard to believe in 2018 I have never been in a Chipotle, but it's true. Walked in to the Maple Lawn location to pick up for (not for myself) Saturday 3/11/17 @ around 2:15pm. No body else was in line but me, so she had no excused to be "weeded". (Restaurant term for over-whelmed). I am obviously reading the order off my phone: Chipotle Employee #1: 1.) I was first to greet the young lady behind the counter. "Hi, how is it going?." No common courtesy was reciprocated. 2.) Keep in mind, I obviously look like I have never been inside a Chipotle before, I was the only one in line, and just making a food run request. I was sent to pick up 1 chicken bowl, but thought I'd get one for myself since I was there. "2 chicken bowls please". Then she ask me what kind of meat? I am pretty confused at this point b/c I thought I asked for "2 chicken bowls", so I ask "is it extra for meat?". Her response was "no, its included". If there was no extra cost, I might as well get some additional steak on mine. Did not realize until I got home that neither had chicken in it. Overall the food was cold and the rice was undercooked and hard. 3.) Employee #1 quickly disappeared in the back as soon as the aluminium led was sealed. I GET IT, I APOLOGIZE FOR ASKING YOU TO DO YOUR JOB. I WAS NOTHING BUT PLEASANT TO YOU EMPLOYEE #1, CHECK YOUR ATTITUDE AT THE DOOR WHEN YOU COME TO WORK. CHIPOTLE NEEDS TO BETTER TRAIN THEIR EMPLOYEES ON GUEST INTERACTION, ESPECIALLY WHEN I RESPONDED WITH "PLEASE" & "THANK YOU" WHEN I WAS THE GUEST. CALLED BACK & SPOKE TO SOME MANAGER NAMED "KARLA" BEING APOLOGETIC AND TRIED TO REMEDY THE SITUATION. Chipotle Employee #2: (with henna tattoo on her hand) 4.) The cashier was very pleasant, sweet, & nice. MAPLE LAWN CHIPOTLE: FEEL FREE TO REVIEW THE SECURITY FOOTAGE read more

Idk what's going on at the carry-out counter, because not only are the workers there a little slow at times, but they add sooo much of one Ingredient, like they will drown your bowl in lettuce or salsa and it will drown everything else out, it's a little ridiculous . One time I got red salsa and they put so much in it that it triggered my crohns and I went to the bathroom almost 14 times in the next 12 hours, not the best experience read more

Everything was great! Employees were friendly. Only docked a star because they did not reinforce our bags (one flimsy bag PACKED with bowls and burritos) and the bottom of the bag fell apart as I was driving home (made a mess in the car)! It was all good, and I was still able to enjoy my Chipotle because they PACKED my bowl! Just make sure you take some precautions. Also - online ordering is a little slow. I scheduled my order for 5:30 and I received my food around 10 minutes later than scheduled. read more

I hate this location. Everyone working there looks miserable and unfriendly. I love chipotle but I will drive the extra distance to avoid going here. They also skimp you on meet and guacamole like it's coming out of their pay. Will not be going back. read more

Food was okay but the service was abysmal. Grace, working the register, was so incredibly rude to everyone around including her coworkers. She had a full on argument with him as we were in the process of checking out. My friend and I were flabbergasted that this was going on right in front of us. They skipped on the meat but that's nothing new for Chipotle as a whole. I would suggest going elsewhere. read more

I online ordered and was given a pickup time of 8:15. I walked in to the counter at 8:25 and after waiting for two customers to be rang up the cashier went and FOUND my order receipt. I then had to WAIT for them to make my bowl. I watched as they sloppily THREW my ingredients into the container. Turn off. I get out to the car and check my order and they've left off an item I ordered. I went back and informed the employee of their error. She offered to give it to me on the side. I asked to speak to the manager. The employee had to ask the "manager" THREE times before he would come address me. I was apprehensive about eating chipotle with the health scares in recent years and increase in price. The LEAST you could do is provide positive customer experiences. I won't be returning. read more

This Chipotle did poorly with our App order. Two burritos were the thinnest we've ever seen. Green salsa was missing in one of our burritos (very dry to eat). Our 3rd order the burrito bowl had the skimpiest amount of wilted lettuce. We've NEVER had such problems ordering from two other Columbia locations. They need to retrain the person making the on-line order. read more

Chipotle Mexican Grill - Burrito bowl with small amount of wilted lettuce - Fast Food Near Me - Fulton, Maryland

made me wait 15 MINUTES past the scheduled pick up time and on top of that they messed up my order. Everyone i order there online i am always scared of them messing up my order and a good amount of the time they do. read more

Ordered online at 715. Picked a later time for pick up, rather than next available which said 730. I picked 810. Got to the restaurant at 815. Was told they were currently working on the 7pm orders and that we could take a seat. There were 14 + customers sitting in the store. Never did a manager offer a free soda, or a free bag of chips. No one was actually nice. I get they were behind but doesn't mean customer service goes out the door. Wasn't the customers fault. read more

Staff are not friendly and as far as hygiene are very poorly trained. I can understand why people get sick at chipotle for example the person making my food literally before putting the lid on my container actually cleaned the counter with her hands with the same gloves she used prepare my food. Without changing her Gloves she then handled my container and lid with those same dirty gloves. I Asked for a new dish because she did that And she acknowledge she should not have done that instead of making a new dish machine wipes the little container down with napkins. read more

One of my worst chipotle experiences. My romaine lettuce was soggy. The queso was non existent. The sour cream was warm. Ruined my entire meal. Never again. read more

Small portions. Staff acts like your business is such a pain for them. Great location but that's about the only benefit.

Extremely rude employees, and gave very little food. The gentleman who served my food completely ignored me, and literally added items I didn't even ask for. We don't go to Chipotle for premium customer service, but that was bad.... read more

Consistently awful experience. Guacamole is always brown and looks like it was made a week ago. Chips are often mushy. Orders made wrong fairly often. read more

Consistently the worst service of any Chipotle I have been to. Staff is generally rude and unfriendly, slow, unorganized, often out of ingredients, not a very clean store. Was there Sunday and they were out of fajitas. We were the only customers. 1 person was chopping veggies, 1 person was sitting on the counter, and 2 others were standing around talking to them. No reason for them to be out and there was no apology or explanation. We said we would wait until it was ready but the girl prepared our bowls without it and said nothing. Management needs to get it together! read more

Slowest chipotle ever. Plus, they mixed up the order of the meals which caused confusion. And when I asked them to open up the two containers, they claimed they couldn't because they didn't have gloves on! So frankly, they wanted me to just take some other meal by mistake. Update: 9 months later. This chipotle seems to be running a lot smoother. The line moves much faster at lunch, like a normal chipotle. Still two errors with my order and the cashiers are less than friendly. But I'll trade speed for attitude any day of the week. read more

Bro Every time I order from the the food is so cold every time I say to my self maybe this time it's will be hot or warm nope it stay being cold. But the food is good as shi . read more

Quality control problems again tonight. Three big pieces of fat in the steak (the largest was 2" long.) The chips were stale. They forgot both bags of chips for our two kid meals. The staff at this location always seems flustered and stressed out. This was probably our last visit to this location which is unfortunate as we all like Chipotle and the location is convenient for us. read more

Chipotle Mexican Grill - I'm reminded of Caddyshack, "Are you going to eat your fat?" Three big pieces in the "steak" tonight. - Fast Food Near Me - Fulton, Maryland

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Why is no one at the company paying attention to this place. I ordered on their website for delivery. An item was missing so I called them. Was told I'd have to come in to get the item. I said the reason I paid for delivery is that I didn't want to come in. I asked for a manager and she said she was. I asked how to reach someone else to see what could be done for a refund and she said NO. I said excuse me, and she repeated no. Then I asked her name and she slammed the phone down. Tried to reach corporate on twitter but they don't care either. Never again. read more

Dirty. When you don't have a good manager there it goes to hell. I just left and was being served by a guy with his pants so far down his ass you could see half his underwear. I am not talking a little ass underwear hanging out like he was out on the street. Someone better take charge before some me gets sick. Counter where they touch food was filthy all my with the floor and tables. read more

This is probs the worst experience I've never had at chipotle. No one was smiling and the customer service sucked. Where they had the lettuce had an plastic an empty bag laying over the lettuce. So as I walked through the line the people serving the food just looked so unhappy and unfriendly. Got to the checkout line a d the girl left to fill the side station of forks, knives etc and I basically waited until she was done and she just rung me up no conversation or anything. I was so excited about a chipotle next to me but if rather drive the extra mile than to come here again. The manager needs to do some employee clean up here. read more

Came for a school fundraiser, cashier refused to honor the fundraiser because "you already paid" and gave the same excuse to the very next customer in line. Chips were stale. Customer service was poor. Staff definitely acted like they hate their jobs. It was not apparent if it was a poor management or individual issue that caused the lack of care by staff. read more

Consistently poor customer service. They just don't care how they come across. It's 5 min away from my place but I drive 20 min each way to go to a better location. It's absolutely shocking how most of their workers are just rude and insensitive. Much to be desired for as far as food hygiene goes. read more

No, no, no, no, no, no, no & no !!! A colony of sloths work harder and faster than the employees at this Chipotle. The tables and floor are poorly kept. It is very apparent the employees (all high school kids) have a very poor attitude. Mark my words, it is a matter of time before this place will be ground zero of another Chipotle food poisoning outbreak. read more

If I could give 0 stars I would. My cousin and I came here with high hopes for dinner. We both work in healthcare so you can imagine how hard it is at the moment due to COVID-19. The chips were stale as rocks, the guacamole had no taste, and not a cilantro leaf in sight. We ordered a steak quesadilla and received a bean and rice one instead. The employees seemed like they disliked their jobs. Highly disappointed. I will not be coming back and will take my business elsewhere and we will not recommend this place to anyone. read more

Probably the worst customer service at a Chipotle ever and there was only three customer. I guess that was a good indication that this place was not up to par. Never repeat read more

Awful service. Asked for a quesarito, they agreed then gave me a quesadilla. Charged me for it then told me I had to get back in line if I wanted actual food. They waived the cost of guacamole on my burrito bowl but guacamole is still less expensive than the quesadillas I didn't want that I gave back and was still charged for. read more

Isn't the meat supposed to be warm? Just ordered soft tacos with steak and the steak is maybe room temperature. Chipotle is not as good as when they first opened, and it's not just this particular location. read more

These ppl are rude AF! The lady was speaking in Spanish talking about my facial piercings not knowing that I can understand Spanish!

Slowest chipotle ever! Online orders are routinely late - probably 9 out of 10 times, and orders not correct with some regularity. Consistently the worst Chipotle, especially compared to other local Chipotle restaurants. read more

Impressive! Can't say much about the lunch shift but I came dinner time (7pm) and the young staff was very quick to fulfill my large order and replaced empty items with ease. A smaller location than I am used to, so I would never eat inside. But I'm so glad another chipotle location opened up in Howard county! read more

Our most recent to go order was ICE COLD. Something in it - rice of beans - was clearly refrigerated and they forgot to heat it up. Oh my goodness - nothing is worse than ice cold chipotle. I couldn't heat it up because it had guacamole, sour cream, and lettuce; I tossed it and now the thought of chipotle turns my stomach. We waited so long for a Maple Lawn chipotle and it just isn't living up to the Chipotle name. How could they serve cold food? That just seems incomprehensible. Please fix things here! We were also overcharged on a previous visit. :( read more