I had ordered two kids meals via GrubHub, and when they arrived I realized several items were missing (chicken for a quesadilla, black beans for a set of tacos) I called the restaurant and Miranda was not only quick to answer, but also to help. She had my chicken quesadilla remade as well as a side of black beans, and there were even two smiley-faces drawn on the take-out box which I thought was a sweet touch. A great fix-up and genuine customer service. Thanks Miranda! read more

Ordered online but the system didn't take in my order. When I arrived and the people ensured me they will make my order immediately, they still waited to make the live orders before the person making the food was reminded three times to make my order. When it is finally made, it was wrong. Very bad experience, ruined my day. read more

Me and my girlfriends go to chipotle in Hadley frequently and normally it's a good experience but this Saturday the young man at the register was very unpleasant, made us very uncomfortable paying for our meals, very cold, rolled his eyes, not verbal with any of us and did not smile once. Made us feel like he was so annoyed with us ? Just want to make the company aware their cashier clearly has no idea what customer service is read more

Years later I went here on a whim and yikes! It was fantastic. Complete redemption and it was almost comical how fresh the guac was this time. The only negative was they were out of peppers and onions. I always get the veggie bowl, so I had to wait for them to cook and then someone brought them out to my table. That was a super cool thing of them to do! read more

Chipotle Mexican Grill - Guacalicious. - Mexican Near Me - Hadley, Massachusetts

My Labrador retriever could run this store better than the current management. I've seen soup kitchens that dole out bigger portions than this location. They are constantly out of food and randomly close an hour early. As soon as I pull into the parking lot, I am overcome with regret, anticipating my forthcoming sense of disappointment. If Chipotle's CEO promoted his infant child to the manager of this restaurant, I'm confident the quality would improve overnight. read more

came at 5 pm. no fajita veggies, no mild salsa, no lettuce. there had to be 6-8 people working but foodstuff for the dinner people wasn't ready. I didn't have to wait to get waited on, there were no customers at 5pm. read more

Over priced and they gave me so little food and a few times I went on my lunch break from teaching and they were not open to take orders and the place never put up a sign so I wasted my lunch and time. Sadly this place needs roger new management I shouldn't have to wait for food as long as I did and they barely put any meat in my meal. read more

Horrible service. I ordered a water, and the person was not paying attention. Did not get my water. Please pay more attention.

The last three times I've ordered from this place it's been completely wrong! I am so sick of it. I love Chipotle but will never come back to this location! Avoid it! Also the chicken is always burning behind the staff every time I've gone in. I ordered chips and guacamole, I don't want a free coupon for next time i order because the staff screwed up... I WANT MY CHIPS AND GUAC I PAID FOR. read more

The management sucks. Online orders are never ready until like 45 minutes later than the pickup time. They never have chips and Guac. It's always a mess. This is by far the WORST CHIPOTLE EVER. read more

Today we visited the Hadley chipotle and while I don't usually post reviews, this one tripped my frustration meter and I had to post. 1) ordered a cheese quesadilla...never been an issue before...but on this occasion I got an extensive discussion on corporate policy that only stopped after I said ok, we're done talking about this. Apparently it is an online exclusive order. Like I said, I have ordered quesadillas countless times and it has never been an issue and I was blissfully ignorant on the corporate mandate on quesadillas. But they did eventually make it for me so I guess that's a win. And thank you chipotle employees for fighting the corporate tyranny. 2) We ordered steak 20 minutes after opening and was informed that it wasn't ready. Her justification was "we just opened". Just a tip, when opening, have food ready to be served. They did give it to me but seemed genuinely annoyed that they had to get me steak that was being sliced. 3) Bathrooms were disgusting, 20 minutes after opening, enough said. 4) just an observation, during the great quesadilla debate we saw another worker roll her eyes at us. Understandable because we were obnoxious in pointing out the illogical stance on corporate quesadilla policy but just be a little more sneaky about it. In the end the food was standard chipotle food. read more

This location decides its own hours. On multiple occasions I have gone to this location or ordered delivery just for my order to be canceled because they decide they want to open during the evening when Google says they've been open since 11am. At least post on FB that you're not open. Needs better management. read more

So bad. Ordered on the go last night for 7pm and waited there until 8:25 to get our food. The whole place was filled with people waiting to get their food an hour after ordering. The last several times I've been there it's been like this. Also they've messed up my order more than 3 times in the past. The food is fine though. This is the first restaurant to push me to leave any kind of review. read more

Undercooked pork was slimy and gross! Would recommend any of the other Mexican restaurants in this area over this any day! read more

Chipotle Mexican Grill - Carnitas burrito bowl...undercooked pork - Mexican Near Me - Hadley, Massachusetts

This Chipotle is really, really rough. I can't remember a time where they got my order right or when they had all- or even most- of the ingredients in store. The employees are usually really kind, but they're definitely overworked and understaffed. I wouldn't recommend eating here. read more

Waited about forty five minutes for our online order to be done. Only for them to tell us they just ran out of rice. Very annoyed

Clean location and food was super yummy! Eric the was so nice and the other employees had great customer service and were quick!

Honestly, I've never been a fan of Chipotle. I know, I know... They're hip, and fun and funky. And a friend convinced me to go to this one last week, and sadly, it continued the poor experiences I've had previously. It was about 9:40 on a week night and they were out of: Chips, Guacamole, and Black Beans. They also forgot my quesadilla on the iron, and it was dark and carboardlike That said, the staff tried to be helpful (even going so far as to give those f us who wanted guac a half of an avocado) and while stressed at being out of things, they were nice, and friendly. read more

Chicken was a bit off last time I got a burrito...kind of unpleasant,there should not be bits of cartilage in there! I have been to a few locations in diff states,usually pretty consistent but never *great*. -Cannot recommend getting chx after last time, carnitas (or whatever they call the pork) seems like the best way to go for meat. read more

Location legitimately needs to be shut down. They havent been capable of keeping up with demand at any moment in time since i've started coming here. I'm not sure of the solution but they don't even take cash. How can you not take cash? Today was the last straw. C ya later read more

This place is so understaffed which I understand, but they are out of almost everything, and I paid full price for my tacos which were barely even half as full as what they should be. They had one employee working the whole food assembly line, who was physically shaking from stress as it was probably his first week. There is absolutely no organization. Don't go to this location. Honestly they should just close down than run at this rate. They seem very unprepared and have ridiculous wait times. And also they took this location off of DoorDash which is disappointing; I assume it's because of the lack of food and employees they have. read more

The quality is not on par with other locations. Sometimes their bowls are almost half empty. I would avoid and go other chipotle locations. read more

This location has three reviews so far and each is under 2 stars. Why?? I've eaten there four times so far and it's never been less than really good. The staff does seem a little new at this, several times I've seen them need help with register issues and the tables could perhaps use a wipe more frequently, but who cares. The food is excellent. I only ever get the burrito bowl with barbacoa, brown rice, mild salsa, sour cream, guac and lettuce. I discovered early on that it's one of my favorite tastes ever, so why deviate from what works? Maybe some day, far in the future, I'll try something else. Till then I've got something I can't stop slapping the table over. read more

Staff is sure friendly, but food was horrible, their liquor license still pending . Hmm read more

Chipotle Mexican Grill - Nasty bowl - Mexican Near Me - Hadley, Massachusetts

Inexpensive, delicious, simple, fast and fresh. You choices are exactly what you would expect from an Americanized Mexican restaurant, hard shelled tacos, burritos and shell-less burrito bowls. Good choices of well seasoned meats and veggies. Simple bare-bones interior styling. You can eat for around $6 or $7. They're trying to be a little aware of their environmental impact with antibiotic free meats. But here's what I have noticed about the four different Chipotle's I have been too around New England...THEY'RE CONSISTENT! Every one of them has had the same flavors, the same prices and a reasonably happy staff...and when you're having a comfort food kind of day, you want to know exactly what you're getting. read more

Have had nothing but good experiences at this location, it's a little on the small side as Chipotle locations I've been to go, but the staff is friendly and they work as quick as they can given how this place works. 4 stars because let's face it, a chain can never be as good as the local places like Bueno Y Sano read more

It's a typical Chipotle nothing too fancy. But compared to my regular one in Virginia this place is a hott mess. Portions are so so small. I had to ask twice for more meat & beans. The guy literally put rice back into the container after he put it on my taco because it was too much for a single serving. I mean seriously? It was maybe a quarter of the spoon size any way. The worst part of this place is the college students. I'm not long out of college myself but PEOPLE PICK UP YOUR TRASH. Yes all caps was needed to write that. I literally watch a group of six young frat guys leave huge chunks of food & all their dirty napkins on the table & floor while they cruised to the door. If you're going to act like a pig at least leave a tip for the poor kid that's gotta clean up your mess. We had a hard time finding a place to sit because nothing was cleaned off. They seemed a little short staffed because the guy at the register was doing double duty by cleaning tables. It was pretty pack hence the lack of clean tables. This place could be good if people used common decency. Apparently everyone was raised in a barn here. read more

I went to chipotle to pick up an order for 6 and tonight chipotle was backed up about an hour so. I came back around 6:45 to wait for my order to be completed and I just wanted to compliment the employee (I don't know his name, he was tall with a blue face covering) running the front door telling the frustrated guests about the back up. He handled it very well considering the attitude of many of the customers. I'm sure he was very stressed and felt a lot of pressure but was extremely friendly, patient, and kind under such circumstances. Just wanted to give him some recognition!! read more

horrible food, worse staff. Impractical, unprofessional and most certainly a waste of time.

I understand that you guys get to many online orders but if you're going to take an hour and 15 minutes to get orders out then at least make sure you do them properly. I ordered 2 bowls and they were both wrong. Ordered extra everything on one of them and it literally came with only rice, beans and meat. Had to go inside and get everything separate because they forgot. They didn't have fajita veggies and didn't let anyone know. There was like 30 people inside the restaurant just waiting for their orders. Never coming back here. Congrats on being the worse Chipotle in the world. read more

Chipotle is my favorite food chain however this location is extremely disappointing every time i come here. The line is always nearly out the door, they are often out of key ingredients (tortillas, chicken, rice, guacamole) and incredibly slow service. One employee in particular however, Autumn, is very helpful and caring to her customers. She takes the time to make sure her customers are satisfied even if some of their favorite ingredients are unavailable. read more

My friends and I frequent your franchise location at least once a week if not more often. Our last several trips have left us underwhelmed by both our meals and service. We have consistently been disappointed by the lack of rice given to us in our respective burritos and bowls. I had to ask three times for rice and still was not given a sufficient amount, this is simply unacceptable. The culprit of this outrageous crime has earned the nickname of "stingy rice guy" on the UMass campus. He is of a small build, wears glasses, and sports negative attitude. It is our hope that this problem will be fixed before our next visit. If it is not fixed we will be forced to take our loyal business to Moe's Southwest Grill. Sincerely, Disapointed read more

Went there on Saturday, June 27th. Had just finished a hike in nearby Granby and wanted something to eat. Pulled in, parked car, walk in, walk towards the counter some large gentlemen yells from behind the counter "online only!" I couldn't understand what he said the first time so I continue walking towards the counter to order. "Online only, I said, online only." His voice got louder as he talked. So you could only order your food online and then pick it up. Why? Who knows. As I was walking out, I checked the front door in case I missed something, nope. Signs about masks and Covid but nothing to explain the "online only" situation. It's always pleasant to walk into a restaurant looking for food. Having a staff person yell at you from behind the counter about some so change in ordering. Then have them yell at you repeatedly, with facial expressions that convey that I am the idiot. For not knowing the change in policy when it is clearly marked with signs............... no where. (Heavy sarcasm). Sat in my car for a moment and noticed numerous persons like myself. Walk in, walk out, get in car, leave. "Online only!" read more

It's Chipotle. What more is there to say? The store seemed smaller than normal and was mainly a college kid hangout. They could definitely use a little more cleanup, but other than that my chicken bowl was great. read more

Ok, look, I'm gonna be completely honest here. I've never made a Yelp review before in my life. I have better things to do than to review restaurants after going to them. The fact that I'm taking time out of my day to talk about my absolute hatred for this particular establishment is telling of its absolutely disgusting quality and service. Every time I step foot in that place, there's a new unfathomable issue that arises, each worse than the next. It started with the random early closures, where I'd pull up to the restaurant at 2 pm on a Tuesday and they'd be closed. Next, it was the credit card fiasco, when their systems went down, so the place was cash only for literally the entire day. Today, I was standing in line for 20 minutes waiting for my turn to order. Upon arriving to the counter, a worker yells out to the restaurant, "just so you know, we are out of chicken for the next 10 minutes.". Are you fucking kidding me? Literally the most popular item on the menu, and you couldn't space your cooking times out well enough so that you'd have the next batch ready? Un fucking believable. I decided I'd go for steak instead, so I ask the lady for double steak on my bowl. Guess what? They're out of steak too! I wasn't even surprised by that point. I settled for carnitas, and the lady slapped a pile of carnitas that was sopping wet but somehow managed to taste dry. My stomach went into Armageddon after the first bite. I hope this place closes for good. It's a disgrace to a great restaurant chain that has never disappointed me up until this point. read more

Waited 30 minutes for a simple burrito bowl (15 minutes past their posted pick up time). Went in the store and found 9 employees standing around and the manager heads down, working the grill. This was at 3:30pm, not an busy hour. Just because the customers are not in the store, doesn't mean we don't want our food quickly. Oh well, there is a Five Guy's across the street, for next time. read more

I have never been so disappointed with chipotle. I ordered the food at 12:58 pm for delivery and it said it should be delivered by 1:28 pm. Then at 1:30 my driver canceled. I got a new driver and i called to see how far away they were because i had contemplated just going to get it at this point. The driver assured me that they were at the store and it would only be a few minutes. 15 minutes later the driver canceled and I called customer support. I received my meal for free at this point and just said I would go pick it up. Then I get to the store and at this point it is a full hour late and my order was wrong. It was the wrong meat, rice, and beans (which was most of the order). I have never been so disappointed and I will think twice about ordering in the future. read more

Our food (3 bowls) was supposed to be delivered by 8:33. By 9:00 the grub hub driver still had not picked it up. We had prepaid and gave good tip. We called restaurant. They said driver had not picked it up and would not return. Our only option was to go get it ourselves. They would not give refund. We drove to pick it up. They would not even refund the driver gratuity and delivery fee we had paid on the app. At 9:50, while we were eating our cold food, another driver called because he had been assigned our order. We told him we had just picked it up. On top of this, Chipotle messed up all of our orders pretty badly, and one bowl seemed half sized. And it was cold from sitting on the shelf at restaurant for over an hour. Terrible. Terrible. Never again. They should give me full refund! read more

Always clean and the food is fresh. Staff are very nice and make do a great job getting my order correct and quick.

Food at Chipotle has declined in terms of overall freshness. This used to be a reasonably healthy alternative to fast foods but has been disappointing for the last couple years. read more