It must of been a long hard and crazy day... we stopped in later after hours of doing the girl's braids... and well there was nothing really available. Luckily they were making some chicken that was about ready... but no rice beans tortillas or. Hips or toppings besides corn and a little queso.... No sauces etc etc... now I always get the chicken bowl so I know it comes with guacamole and queso but was charged extra for them And the chicken that I waited for was burnt like not in as tasty way like bitter and not good. After not eating all day long it was just as disappointing to see nothing available. So again... it was a long hard crazy day for everyone. So much so they didn't even get a chance to clean- even though the grown ass people who came in throughout the day could have cleaned after themselves and their kids. Like really people you are capable of picking up your trash and not putting it on the floor or flushing the toilets behind yourself (someone literally came out saying how it was nasty in there since someone didn't flush) do better adult humans... Anyways another case of try not to go anywhere late in the day... but it cannot be helped at times. Carry on crew, don't let these insane days try you and don't let the crash outs ruin your spirit! read more

See all

Servers were rude and took an attitude with me when they told me there wasn't any chicken in the line. They wouldn't get me chicken from the take out line. They've done it before but refused this time saying "they're not supposed to do that." The option for me was basically steak which is more expensive, so I got upcharged by rude workers. The people not using the app are just as much customers as people using it. You can give me chicken from the other line. That's a really stupid rule. As we've gone to this Chipotle as our main one over the last few years, it's gotten worse as time has gone on. A year or two ago there were workers there that were consistently there and pleasant to be around. They're all gone. The ones that are usually there are fine, but not always great. Today's were just flat out rude. I don't need over the top service- I just want my chicken burrito without a rude employee giving it to me. As I'm writing this, I'm realizing I'm putting up with way more than I should be for what I'm paying for a burrito that is either hit or miss most nights. Edit: Chipotle fixed the issue so I fixed the one star. Not in love with the fact that I more or less have to use the app only to get reliable service, but it is what it is. read more

After only experiencing Chipotle through DoorDash at work, I suggested visiting for tonight's family dinner. Regretful. The large queso was steaming hot and chunky, but not in a good way. It lacked flavor and has the consistency of "let's add more cheese to yesterday's leftovers". We also noticed several rubbery chips that had not been cooked long enough. My three tacos carried toppings of my choice. Flavor lacked with the protein, both in the chicken and carnitas. My son and husband agreed - not terrible enough to throw away, but we only ate it because we paid too much money not to. Service was typical for a build your own experience. The vibe is busy and chaotic as they get people down the line. The store has seats inside and out. Any open seats were dirty and we wiped down our own table. Right quarters, so lots of squeezing past other customers or being in someone's way. Loud environment due to the overhead music. Poor ventilation in the space, meaning you're going to leave smelling like smoky food - yuck. I'll only be eating here again if it's free delivery through work (and also not my choice). read more

See all

We started with chips and cheese. My wife picked the new honey chicken (spicy) protein bowl. While I went with the steak protein bowl. This is not a Military friendly restaurant (sad).... read more

See all

Store had trash cans overflowing inside. Store not swept. The napkin area was wet and sticky. The portions not consistent. I watched the lady in front of me get full scoops of rice and beans and her queso filled to the top. My queso is half full and I have a half scoop of rice and a 1/4 scoop of beans. Cashier did not say anything to me, and while I was tapping my card, took off apparently to grab my chips. Than shoved the bag at me without a word. read more

Chipotle Mexican Grill - Queso - Fast Food Near Me - Louisville, Kentucky

Ordered a bowl to go, I was happy I thought to check my order even though they closed up my bag with a sticker. My bowl was missing every topping I ordered. I will give credit that they quickly made up sides of all the toppings for me to take. Will be back and will just remember to check before driving away read more

Chipotle Mexican Grill - Chicken burrito bowl - Fast Food Near Me - Louisville, Kentucky

This is the nicer Chipotle. They are offering a new Carne asada wirh chimuchuri which is 100% going to satisfy your tastebud. The ambiance is a posh with the dimlight. I love how there is a hidden corner as well for intimate setting. Last time I was here the service was superb and I could tell that this location has great staff and system read more

Chipotle Mexican Grill - Fast Food Near Me - Louisville, Kentucky

See all

First, let me say I LOVE Chipotle. Years ago, I was the first customer EVER to chipotle in Louisville. It's always been a favorite. I ordered a pick up order and it was just terrible. Mainly rice. I ordered: Rice (got at least double portion) Black beans (maybe 20 total in the bowl? Carnitas (all I received was a 6"x3" piece of fat. SO gross) Double corn (only a little bit) Double Pico (I couldn't even find more than a few tomatoes) Half sour cream (was definitely full) Cheese (couldn't find any) The whole bowl tasted like lime and rice. I threw most of it away. Ordered a side tortilla and it was glued together. Ordered chips as well and they were so salty they were inedible. Again, I don't know what is going on at the store with pickup orders but it's a total sham. read more

Chicken was luke warm, out of fajita veggies, unprofessional staff. Girl wrapping burrito said "How the f**k do I wrap this" to her co-worker. Drink station messy. Garbage cans full. Trash on floor. read more

Chipotle Mexican Grill - Drink station - Fast Food Near Me - Louisville, Kentucky

See all

Can I get some salad in my salad please? 3 times ordering this on uber eats from this location and always comes the same. Nearly empty with absolutely no greens. Chipotle in general is over hyped over rated slop. I eat there a lot when I travel. No matter where I am it seems like the establishments are always dirty, order is always different, some have packets of hot sauce, some don't, service usually sucks. The only reason I put up with the crap for even a second is the difficulty finding a better and convenient healthy option. Count your days Chipotle. read more

Chipotle Mexican Grill - Salad - Fast Food Near Me - Louisville, Kentucky

Headed to go order Put in at 4 o'clock. With a pick up time of 420pm. When I walked in at 4:25, the order wasn't even started, but the workers were just standing around talking. I understand some delays in time, but when no one else is in the restaurant, it becomes unprofessional. Food was very bland and even cold read more

Dirty store, stingiest portions of all times- I mean who has to ask for extra rice?!? Ever? 32.70 for 1 bowl and 3 tacos to go. No chips, no drinks, just 1 bowl and 3 tacos. In containers filled mostly w AIR. 32.70 for that. Never. Ever. Again. read more

I typically don't do these things but this was the worse experience I've ever had at chipotle . It seemed like I was a bother to them coming in to order food. They were out of pretty much everything. The girl at the end of the line had a disgusting attitude and I had to repeat everything 2-3 times for her to hear. And it wasn't that I wasn't talking loud enough... it was the fact she wasn't listening. If you don't like your job go find another one. Management needs to step in and get some attitudes in check. read more

Decent. I normally get a bowl but today I went full carbs and got the tortilla. Wasn't my favorite. The tortilla was missing something, but don't know what. Also the guy who wrapped my burrito left half of it unwrapped when he put it in the bag. C'mon bro! read more

Chipotle Mexican Grill - Beans - Fast Food Near Me - Louisville, Kentucky

See all

This was surprisingly one of the best Chipotles I've had. It's very hard time find tasty and quality Chipotle these days, so this was a good find. read more

Waited 45 minutes for an online order that was supposed to be ready in 10 minutes. Paid online for three bags of chips, nothing was in the bag, went back in to ask for them and was told that they were out of chips and couldn't issue a refund. 6 other people waiting for online orders and employees no where to be found. When I got home, I was given the wrong order. read more

The most efficient chipotle in the city. Super friendly super fast always got the meal right. Best chipotle. Runs smooth

My wife and I walked in about 1:30 in the afternoon. When we approached the counter and saw the typical scene(filthy, food spilled all around the serving table, out of items...etc...) we turned around and left. I keep trying because I've been a Chipotle fan and have loved their food for a lot of years but no more. I travel extensively in my work and this is just the way chipotle is about everywhere, not just this location. If you want friendlier service, better price and portions, protein that isn't scooped up with a flat spoon because heaven forbid you get one small cube of steak too much, and guacamole that isn't pricier than gold, then do yourself a favor and visit QDOBA. Until Chipotle figures out how to serve their food in a clean, friendly, "we're actually glad you're here" way, I won't be back. read more

The last three times I've been at this location they always been out of something. Today I asked for grilled vegetables and was told, "That is all we have for today, the pot was empty. They still had 3 more hours to work. Moving on to Qdoba. read more

Just had the best experience at Chipotle. The manager was really nice. I told him I was a teacher and we bonded over the school I teach at. I was having a rough day so it was nice to talk to someone about something that's so special to me. Also I got a a bowl and the portions were great as well. Overall, experience 10/10. read more

Remember when the whole internet attacked Chipotle for tiny portions and then they did the right thing and fixed it? Yeah... I guess this location missed the memo. There's a Qdoba like 5 minutes away - don't waste your money here. read more

Chipotle is pretty pitiful with their greed. Their employees act terrified to give customers the protein they paid for. I stopped eating at this chain after the last time I could see the cardboard on the bottom of my bowl. Apparently they are now skimping on everything else. Chipotle sucks! read more

I came in at 9:00 tonight with my husband and 4 kids (my kids had never eaten at a chipotle). The young people working the counter were patient with us helping the kids decide what to get. The food was fresh and delish! read more

Chipotle Mexican Grill - Burrito bowl - Fast Food Near Me - Louisville, Kentucky

Love this Chipotle and especially the staff! They are such a BUSY location. It amazes me how efficient they always seem to keep things flowing and quickly service everyone. The staff is hardworking... all of them. It's always clean... and like some of these reviews claim, I have never seen them out of anything! Keep up the hard work Hurstbourne Chipotle! They are a great team you can tell! read more

We were here for a soccer tournament--love Chipotle but had to leave a review for this particular location because there were so many issues with our order. First, we ordered 2 kids quesadilla meals. The cheese was not even melted (see photo). We ordered 3 kids meals--only got 2 kids chips. The other kids meal was a build-your-own with carnitas. They put the meat in the tortilla with melted cheese. Never saw that before. I got a chicken bowl with extra corn (the only thing extra requested). Got zero corn. There are plenty of Chipotles in the area...maybe choose another one or eat in the restaurant so you can get your order fixed right then and there. read more

Chipotle Mexican Grill - Kid's cheese quesadilla - Fast Food Near Me - Louisville, Kentucky

I don't go that often because I'm not in the area a lot but every time I've been something in my burrito has been left out. Most recently in my veggie bowl. I asked for extra fajita veggies and I got none! read more

First time at Chipotle, visited a super busy store during lunch hour. It took no time to get through line, get food and get back out. 6 mins total. I was able to personalize what I wanted. I opted for salad wish steak, black beans, salsa, pico, and guacamole. I think it was pricy but it hit the spot. read more

Chipotle Mexican Grill - Fast Food Near Me - Louisville, Kentucky

See all

I'm not usually a fan of Chipotle. I like Qdoba since they've got better queso and guacamole and you can get quesadillas. Anyway, I came here for lunch to try the carne asada. I was impressed! It's well-seasoned and juicy! I was stuffed. I like that they make their food fresh and in-house. I enjoy the chunkiness of the guacamole. Staff was nice and the place was clean. They've got a huge parking lot since it shares with a nearby hotel that's nearby. read more

It's dinner time. Your special is chicken el pastor. Maybe plan ahead to actually have chicken el pastor prepared. Out of every meat except plain chicken. Mediocre food. Poor management. read more

Today i was served by my most fondest moments being by that employees there were first properly staffed! And being very prepared for the crowd that was pushed in around lunch. I was walking down hurstbourne and on a busy day especially towards lunch hour i got alittle tied up, But the young man, thatʻs the one who's been working at the cash register who really touched my heart and has really made my day! He took my order and really helped me with an option of having my lunch taken cared of and then reassuring that i can still be of help for them through this busy day. to even take care of my MEAL PLUS DRINK! Thank you So much ! to the man with the ginger hair that worked register i really appreciate you and I hope that this gets shared to the manager in charge for the hopes he gets recognized through this! read more

Never been before. Needed something quick and they are literally next door. I got the carnitas tacos and chips and queso. The tacos were packed with ingredients and other than needing a little more seasoning, I'm not hating them. The queso...holy smokes...tasted a little like velveeta and was so spicy I could not eat it. Not sure if I'll be back. I have to say though, they were quick and seemed organized, giving me my order in the time promised. Just not to my liking or taste. They were packed so there are people digging it. read more

This location is a joke. One day they are open, the next day they won't take any orders unless it's online. The next day they are closed. You never know what this location is going to do until the say of. Super pain in the butt when you drive out here and find out they are randomly closed. Seems to be a lot. Do not come out here. read more

Chips were stale. Steak was skimped on. Mountain of sour cream. Workers were nice though!!!!

Chipotle rarely disappoints and this location is no different. The location is small but even at a peak lunch hour we were able to get a table and get through the line in little more than 10 minutes. Chipotle is so filling! Three of us ate for $24 and I took home enough food for lunch the next day. Get a burrito bowl for maximum food for your dollar. I love the steak burrito bowl. I think Chipotle is a little spicy, so be aware! It's flavorful though and all the toppings go together well. The chips at Chipotle are not to be missed! They are delicious and have a slightly citrusy tang you don't get hit anywhere! read more

Chipotle Mexican Grill - Burrito bowl for the win! - Fast Food Near Me - Louisville, Kentucky

When to this chipotle yesterday around 9pm with my girl and we both got food poisoning. I don't know what it was but I didn't eat anything else except that burrito. read more

If you've never been to a Chipotle you're living under a rock. They're everywhere. That said some have better service than others. The food is consistent and good. You get plenty and then some. read more

Overview: clean, limited choices, weird and limited seating area, just okay food So the food itself was okay. Just okay. Nothing overwhelming delicious or anything like that. Giving it 3 stars is being super generous, but it just wasn't bad. Their store was clean and they had hand sanitizer stations which was nice. The options for the toppings were SEVERELY limited though. You really are gonna walk away with the same burrito, taco, bowl as everyone else other then the protein. Their queso is kind of runny. It does not come with chips or salsa if you want them You have to pay for them. My burrito was so loosely wrapped I had trouble eating it because it was falling apart. Finding a seat was super weird too because the seatings area was small and awkward. I just walked away feeling disappointed and wishing I had eaten somewhere else. TL;DR: Go to Moes that's right down the street read more

Food is good but definitely not Mexican food. If you want Mexican food I would go somewhere else. If you want something fast and tasty this is a good place. read more

Anytime I order anything on the app for pickup, the always mess up my order in some way. Last time ordered a steak burrito and received pork, as well as missing sour cream and lettuce. I've order quesadillas and not received the sides i ordered with it. Food is good, but always have issues. read more

My favorite Chipotle in Louisville, they are quick and friendly and keep the restaurant clean. I am giving 4 stars just because I have been here and they have been out of items before. read more