After ordering on-line and picking up our orders, I don't know why this Chipotlé gets such a bad rap. It is definitely way better than the one in Rye Brook, which we've always gone to and has gotten bad, with the long lines, chintzy service and the on-line orders are never ready when you get there. We now have a new place to get our burrito fix. The corporate website is super easy to order from and it remembers your preferences and orders. I have my favorite combination chicken burrito with white rice, fajita veggies (no beans for me), corn salsa, sour cream & lettuce on speed dial. One click is all I need. Sometimes, we'll pick up for other people in the office and either the website or phone app is all you need. Set a time for pickup and it has always been ready when we got there. For pickup, the parking lot has plenty of open spaces, you walk in, tell them your name and walk out with your lunch bag. Our lunchtime is precious, so speed is the key. I have to say that we tried the new Garlic Guajillo steak and it is pretty tender and tasty, but not worth the additional ~$4. I'll stick to the chicken, thank you. read more

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I would give this location less than 1 star if I was able to. First off, I've been there multiple times around 5-6 pm where they didn't have STEAK, CHICKEN or CHEESE.... On top of that, they go out of their way to give you the least amount of food possible. It's a genuinely terrible experience, every single time. It is so bad that I created a yelp account just to leave this review. read more

shittiest fucking chipotle ive ever been to, so small and literally had no meat other than pork at 6 pm , fuck this place, i would genuinely leave 0 stars if i could read more

We've been to this chipotle a couple times now and every time we come here they are always out of something. Today we went 3 hrs before closing and they were out of a few things still. We ordered, i asked for steak, she huffed and puffed cause she had to go to the back to grab and as I was trying to tell her what else I wanted on my bowl and she gave me a hand motion to hurry up. She was just rude as heck. Never going back here. Update: I got home and my order was wrong. I asked for guacamole and lettuce and both were missing from my bowl. I went back to the store to get my lettuce and guacamole and I found out the woman who served me was the manager. Who wasn't there anymore. read more

This location never gives the correct amount of food, they put as little as possible into the bowl. I don't think what you get is worth the price at this location. read more

I told this place I was gluten free and they literally changed their gloves and washed theirs hands no one has ever done that before. They also assured me about no cross contamination! I rate this a five out of five!! read more

I come here at a 10 o'clock at night one hour before they close and they are missing core ingredients like sour cream and other things as well like brown rice how the heck do you run out of sour cream? read more

Good food! Not sure why all the hate- most chipotles have weird off days, but this one was pretty solid. read more

Chipotle Mexican Grill - Tacos - Fast Food Near Me - Mamaroneck, New York

I'm convinced that ordering online is a ripoff. I ordered a bowl with extra meat and extra cheese paying $18 for a bowl. I end up getting a bowl totally normal without any extra meat or cheese! Very disappointed with chipotle lately.. read more

This location regularly runs out of basic core ingredients (steak, chicken, rice...) 2+ hours before closing and just limps on without making any more. A few days ago our online order went through and only when we came to pick it up were we informed they could not make 3 out of the 4 standard dinner orders we put in because they were out of ingredients and not making more food. It was a hassle to get a refund through the website. Store employees said they had no way to let us know through the app that they were out of key ingredients for the evening, even after our order went through. We have had similar situations in the past at this location. I wrote to customer service through the website and have not gotten a response. The chips are great if you happen to hit it when they are fresh, but we have not gotten that lucky often or recently. I hope this location turns it around and becomes reliable like a chain should be. read more

I go here often and have never had a problem especially compared to the hot mess Rye Chiptole. I live in the area and frequent this chiptole so my review is based on a number of visits. My order is always correct, attentive staff for the most part, excellent always working ice and soda machine. read more

I don't normally ear Chipotle but I know the burrito was not supposed to be cold along with the rice and the beans didn't look fresh at all the steak was not tender, you can chew it like bubble gum. For $16 but I will say the place is clean and quick service and kind customer service was perfect.. People need to have etiquette, if you are going to blow your nose, you the restroom. read more

Terrible. Restaurant was filthy, tables covered in food and garbage. The self service area was out of forks, spoons, knives, napkins, drink lids at 6:30pm on a Friday. Place run by teenagers serving teenagers. Chips stale, burrito sloppy and dripping in sauce just a soggy gross mess I threw away halfway through. Never going back, this place should be inspected by the health department. read more

Why NOT to eat at this Chipotle. Not my first visit here, but it will be my last (reporting on June 12) - Every table is dirty - The chips are stale - in the evening they run out of basic ingredients like rice and salsa and guacamole and meats, and don't replace them. They announced to the entire restaurant. - They were serving meats that were burned onto the serving container. read more

I have always enjoyed the fine dining experience of Chipotle. However, on this dark Sunday night when I stumbled across the haven of Chipotle, tummy rumbling and anticipating a scrumptious bowl, I was heavily disappointed. The bowl can be described as inedible and stale. I went to dive in but when it came time to chewing on the rice, the rice can be compared to that of pebbles. I initially rated my bowl a critical 7/10, but after a few munches I lowered it to a 2/10. I am happy to say that I never be visiting this chipotle ever again... read more

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I ordered the Chicken dish currently advertised- it was delicious but too much for one meal for me. It would be good to share.

The most mangeled up burrito i have ever bought . Dude literally dumped all the guac off and rewrapped it. If I wasn't hungry I'd walk off. read more

Chipotle Mexican Grill - Idk wtf this - Fast Food Near Me - Mamaroneck, New York

Every single time I've visited, something has always gone wrong or they are out of ingredients. Today they were out of corn, out of chicken and then charged me extra for guac. the counter is also just so messy with ingredients and the orders look disheveled. I saw people who I am assuming are waiting for their pick up orders standing around waiting for so long. Terrible management. The guys working are nice but damn horrible management.. read more

Ever craved something and when you finally get it it was the worst mistake of your life? Yea well this is one of them times... my rice was CRUNCHY like I'm confused... was I given rice from an old batch? I thought maybe I was the only one but apparently from other reviews yall rice is always like this NEVER AGAIN read more

Could I please have an order of nachos? We put them in with your kids meal. Can I please have an order of nachos not the kids meal. They're inside the box with the kids meal. Forget about the kids meal I just want an of nachos. We don't have them. What do you mean you don't have them I've ordered them here before. I'm sorry sir we just don't have them. Are you telling me that you're all out or are you telling me that they're not on the menu? I told you sir they're in with the kids meal. OMG!!!! Wtf???!! read more

i keep coming here and it keeps on being great. i've already left a review for this place but there are so many low reviews that i figured i'd give another high one. to those complaining, consider the following; 1) if there is something wrong, let the staff know and they'll fix it to the best of their abilities, 2) either accept the problems of eating in a public restaurant where staff have to deal with tons of people every day or learn how to make your own food. it's a good store run by good staff. also, don't get a burrito with tons of sauces and nothing to hold it in and expect there to not be any problems. read more

The most intolerable ignorant workers I have ever seen. I had just ordered a burrito bowl to go through doordash and when it arrived they gave me the wrong order. No big deal right? So I went to the restraurant myself to get my correct order. Not only did they mess it up... AGAIN. They did not give me my chips and guacamole and my drink. So I had to walk back in for a second time to ask for my chips and guacamole and my drink. The lady working there handed me a cup and told me to fill it up at the fountain. The problem is the lemonade was out and was just WATER coming out. When I went back to ask for my money back for the lemonade since it was clearly out they stared at me like I was crazy and told me "there's nothing we can do". Not even a refund???? For something I didn't even get???? This place has also had reports of rats and pungent smells coming from the kitchen so I'm not surprised the workers are just as gross. DONT COME HERE UNLESS YOU WANT TO CRY read more

If I could leave less than one star I would. I can't believe how bad the food tasted. They had so much cilantro in everything it was inedible. My friend and I tried to give it to my dog and he would need it. read more

Went in here for the first time and the lady was pretty rude she was also training someone ironic right,but don't ask for sour cream she doesn't like that I guess She rolled her eyes when I asked for it I asked for a little and she slammed a wapping amount. Won't be coming back. read more

I usually refrain from reviewing chains like Chipotle unless there is good reason. Well, have visited this new location twice for mobile app pickup and the orders have been wrong both times. Just wanted to give my fellow Yelpers the heads up that if you decide to go to this location it is probably a better idea to order in person. Everything else pretty standard for Chipotle. read more

Food was wrapped HORRIBLY!!! The food taste good but the burrito filling Was faling out of the tortilla!

Came to order in person because I've had bad luck here with them getting online orders right. Ordered 2 burritos and a bowl and was then told I could only order a quesadilla online. I said, "but I'm here now," but they wouldn't budge - new policy. When I asked the reasoning, they said it holds up the line. There were about 3 people behind me. So I had to place a separate order online, use a credit card, and now I'm sitting waiting while the rest of my food gets cold. Sticking with Salsa Fresca. read more

Came by yesterday on the opening day, was happy to see they had their carne asada and queso blanco, in addition to the normal menu. The line was a little slow moving, but the food was great. Hopefully the team speeds up a little with some experience. read more

Every time I come into this chipotle the tables are always dirty! It's unacceptable and it should be taken care of. There enough employees for every tasks to be done. And I also feel like I don't get my moneys worth with the food when I'm placing an order, not enough ingredients in my bowl. You have to do better !! read more

So not sure why this chipotle has gotten such bad reviews, apart from one incident where you could clearly tell that the female didn't wanna be at work and gave unnecessary attitude ..food is always fresh ..nice portions ..this is actually my favorite chipotle apart from two that I've been to in Texas so thumbs up to them and my tip..go early before the staff gets tired and cranky read more

Food is good and staff is nice, but man it's super slow and always crowded even at weird hours. They're always running out of stuff and making people wait. read more

Went to pick up my online order. It was supposed to be ready at 6:20pm but wasn't on the pick up shelf until 6:45pm. Two of our three burritos were all rice and vey little steak. Very disappointing. Maybe you're better off going in and ordering to make sure your burrito has enough meat. read more

Had food delivered and even though I'm only 3 blocks from the place the food arrived ice cold.

Completely understaffed took about 20 minutes to get a bowl and I was second in line would be nice if management took a look at their Yelp reviews. read more

I wish I could leave less than 1 star...came in to get a bowl and somehow they are out of cheese and queso at 7 on a weekday, very disappointed in the staff and overall experience read more

I'm not sure which Chipotle is worse, this one or the Pelham Manor location but it should not feel like a privilege to buy a quick meal. I don't expect Michelin service but having the 'manager' giving customers attitude is extremely inappropriate. If she doesn't like what she does, she should pick a different profession. The attitude that she gives is as if the customers (and even her own staff!) are an inconvenience to her. She barked aggressively at the young worker who was making online orders because she wanted him to take something out of the oven. I ordered two burrito bowls, one with traditional chicken, and a second with 'Pollo Asado'. When I specified which bowl should have which ingredients, she rudely stated "Pollo Asado... Chicken, they're both the same thing" fully knowing which ones I were referring to. I guess because I don't present as Hispanic, she assumed I didn't know what chicken means in Spanish (?). I have the utmost respect for restaurant staff, as I used to manage a coffee shop in the industry, but this experience was piss poor. I don't ask for much from fast food establishments, but a little bit of respect goes a long way. read more

App constantly tells me "no pickup times available" at this location. Bowls are hit or miss and sometimes the exact same order is half the volume of another. Many times the rice is hard. 1/3 of the times I do takeout, my order isn't there and they have no record of it. For takeout, sometimes you get a fork, other times none. Sometimes no napkins, sometimes 20 of them. There is no consistency in anything about this location. Many times, the garbage just outside the door is overflowing on the ground. Seems understaffed and no attention to details. Some staff very nice, others won't even talk to you. read more

Fan of Chipotle, however this time it was a major letdown. Service was very poor. The burrito was overstuffed and it split before they were finished making it. As someone who has worked in restaurants for years I could write a long critique of the staff. Bottom line they were unfriendly and unprofessional. They acted as if I was interrupting them and they did their best to make sure I never return. read more

Friendly & helpful service with tasty food. My son wanted so we tried first time at this location. We will come back. Thank you!

We orders 3 times. 2 of the 3 times, they changed something in our order. For example, wrong rice, wrong salsa.