I'm not sure why this had such a low score... The staff was friendly, food was fresh, and the facility was clean. For me this is a good standard 3 star place. I don't usually give more than 3 for anything that is a chain/franchise/etc. read more

This is my neighborhood chipotle but I'm ready to drive 10 miles away than to patronize this store. They are slow, the portions are small compared to other locations and they have the nerve to be rude when they truly don't listen. I don't understand why a place would have an inexperience person make bowls and burritos as well as complete fax orders in the middle of lunch time rush! read more

Great food, made with healthy stuff, fast food with out the fat. It's great they moved in to Martinez, we had to go to Pleasant Hill before.

I am a die hard Chipotle fan. Excited to see chipotle near my house at Martinez, I went there. The staff there seems to be in "Save the food" mode. Everything is served in very small quantities. You ahve to explicitly ask over to increase the quantity from a very small portion to the normal Chipotle portion. Then they stare at you as if you did something wrong by asking for just "regular chipotle quantity". I will go back to my favorite Pleasant Hill Chipotle - staff is way more nice and professional, and they serve right quantities WITHOUT ASKING. read more

Very convenient location. Small parking lot but glad its closer to home! The staff is friendly and I haven't been dissapointed yet! Maybe a few things that need to be worked out but I enjoy my food everytime! read more

Smaller and smaller portions for $10 regardless whether it's a bowl, a burrito or tacos. Half an hour wait to order a chicken burrito, not really outside the box here. 86 chicken, black beans, rice and lettuce. I wait an additional 15 minutes for everything to be prepped and then have to wait for a cashier. I walked out before I lost my shit and said something, no food in hand. 45 minutes of my life I n vet get back. Eat at La Primavera! read more

This place always stinks!!! Every time we go here it stinks, not on the other chipotle though, just here. Smells rotting pigs food.

Worse Chipotle ever! Lines always slow and workers seem to not know the right hand from the left. The worse part is their skimpy portions! I order a rice, beans, chicken and cheese bowl and the bowl is only half filled. Wtf! The servers must be told to only give a spoonful, and shake off any excess! Give me a break. Almost $10! Totally not worth the money. Today the rice was over salted making it inedible! I think I'll drive the extra miles and go to WC of Lafayette. Get your act together, Martinez Chipotle! read more

Im not quite sure why this place has a rather low rating. We had a very good experience. Polite employees, good food and inexpensive. More angry jerks leave reviews than happy, pleasant people. read more

Rose is so sweet and every time I do an online order I hope she is the one making my food. She is so respectful. You need to make her a manager. read more

I had been to the Martinez Chipotle location twice prior to tonight, and was quite disappointed, with the flavor of the food, it was bland and the steak was tough, not at all what I have come to expect from other Chipotle restaurants. However although the service was slow, due to servers were refilling everything, they did redeem themselves. I had to tell the server to go easy on the rice, but the Steak Burrito bowl was quite tasty, seasoned perfect. Everyone deserves a third chance, and in this case the third time was a charm. Jerri - Martinez read more

Good food, but they need more staff. They have forgotten chips on my on line order and they also forgot to make my order after I placed it, so when I showed up, I was told they simply forgot. I had to wait around like everyone else. If there was another good burrito joint around I would go there instead. Again, food is worth the trouble, but they could do better.....like more staff....cause they are very busy!!! read more

This place was decent before the start of this year. Used to have ok food and portions NOW IT IS BAAAAAAD. They give WAY less meat than should be there, and the beef is filled with INEDIBLE grisly garbage. burrito bowl is code for "Please rip me off and give me one bite of meat and a pound of lettuce" We have quit going here and wasting hard earned money. The employees seem to be nice :) read more

Monday I had a burrito bowl from this location. It was bout 730-8pm and the chicken was being prepped, nonetheless the employees rushed the cooking of the chicken due to the line and inadvertently placed customers at risk. I woke up the next morning vomiting with food poisoning. I would NEVER recommend this place due to clear lack of health of customers. Simply ask customers to be patient and I'm sure they will understand the wait if it means their health is at risk. read more

In addition to parking issues..the staff was extremely rude. The place was out of ice. the chicken was not cooked all the way and was fatty. Both of our chicken burrito bowls were cold! Overall it was a terrible experience. We will try the one in Pleasant Hill. read more

This is the most poorly run Chipotle I have ever been to! Upon arriving at 11 there door was still locked and the employees inside looked frantic and unorganized. After they finally opened the door the order I placed online had not yet been started and their fajita veggies and steak had not yet been cooked. So I waited for the fajita veggies to be cooked. When they were finally ready the lady put the smallest amount of veggies possible. I asked her for more veggies and I don't know if she didn't hear me the first time or she chose to ignore me but I had to yell over the glass for her to put more veggies on my burrito. (I know I was not being unreasonable because the guy next to me had the same complaint). At this point the line was growing fast and people were still waiting for the steak. (The lady next to me wanted steak on her burrito but had to get chicken instead because the steak was still not ready). When I went to pay for my food I bought a cup so that I could enjoy my favorite carbonated beverage but their soda machine was not working! The coca cola was completely out of service and the root beer was brown water! Fed up I decided to return the cup because I did not want to stick around any longer for them to fix their soda machine. I ended up waiting for the manager who was doing something in the back to finally come out and return the cup. When I asked her why the store was poorly run and explained to her what the issue is, she did not seem apologetic or concerned that her store has such poor customer service. I love Chipotle but I will never eat at this location ever again. If you are going to eat at this Chipotle so you could avoid the line don't bother ordering online because it won't be ready when you get there. read more

Just went there to pick up a burrito, quesadilla and chips. I get there and there's no one then the line starts to build quickly. The lady starts getting pushy toward her coworker saying they are going to get a rush. Overall she was nice and quick but I get home and we are missing the quesadilla. Pretty pissed bc it's half of what we got, it was $8 and they were so worried about the people coming in that they couldn't take care of me properly. read more

works for me in a pinch. The only downside is these guys don't care much about their service compare it to angry subway employee.

First let me start by saying I love Chipotle and was so excited to have one in Martinez. My advice, drive a little further to Pleasant HIll. I have a friend that told me she got sick both times after eating here but chalked it up to coincidence. I ate there this past weekend for the first time and was up all night sick (sparing you the details). If anyone else tells me they got sick after eating here, I will call the Health Dept. read more

Out of all the chipotle I've been to, this one gave the smallest portions. Probably wouldn't come back to this one. I couldn't even taste the chorizo in my burrito. Besides that service was ok. Parking also sucks here. read more

This was my first visit to a Chipotle and my last to this one! I like their commitment to sustainability, organic and freshness. I ordered two items to go (late afternoon on a Sunday). The staff appeared bored and lackadaisical. They scooped a huge portion of rice onto my burrito (took up 1/2 the wrap), barely any steak (finely diced and very dry), the sour cream was very runny and they slopped it all over the wrap making a mess when I tried to eat it. As for the crispy chicken tacos, they are only crisp for a couple of minutes! They get wrapped in aluminum foil which makes them soggy by the time you try to eat one. The chicken was moist, (it probably hadn't been on the steam table as long). I'm willing to try Chipotle again, but not this location! read more

Worst Chipotle I have been too. So stingy on meat. Usually all chipotle is like this but this place is the worst. Then they try to trick you by giving you extra salas on tacos to make it look like more meat. Never coming back. read more

I usually don't review chain places like Chipotle. However, this location deserves a review. I have eaten at this location several times. I always get a salad with carnitas and black beans. They are so stingy with the carnitas, beans, and lettuce, but they drown it in cheese, sour cream, salsa, and sour cream. I always go at lunch. It takes forever even they are never that busy. Each time I have been, it seems like there are fewer and fewer people. They were nearly out of cups, napkins, etc. and the tables were dirty. The staff are really, really, nice, but on it. read more

I love Chipotle, it's my guilty pleasure. BUT I went tonight, pretty excited that it's close to home and I wasn't pleased. The line was crazy long and I expected that, they were quite efficient, which was great, but they served like 60% of the food I normally get an expect at a Chipotle. That is to say the bowl and the burrito contained about 40% less food than I am used to. I got food for my family so they made me several things, nothing crazy, very standard orders, but I was quite disappointed. I won't be going back to the Martinez Chipotle until it gets its kinks worked out. I'll stick to Pleasant HIll. read more

Every time I go to this locations, I swear to myself it will be the last fricken time. They cheat you on portions sizes and hit there little spoon against the side of the container knocking as much as they can back in. The owner must train them to do this, drives me crazy to spend almost $15 for a bowl and a drink. I guess it not the cost, just that they screw you on the serving size, especially when your spending an extra for guacamole or extra double meat, just to get the middle finger. Last fricken time, I SWEAR!!!!! read more

Love Chipotle and Love that they are so close to home and finally... I can have great tacos anytime! (Our family really misses Chavindas tacos!) Think they are working out the kinks on portion size and just being a new business. Went the first week they opened and tacos were a bit skimpy for regular Chipotle style.... second trip was more to regular standards and third trip today had a bursting the seams chicken burrito! Hubby had overflowing steak tacos and they were fantastic! Will definitely become a regular stop for the family! Happy to have Chipotle in Martinez! read more

Been here a couple of times since they opened and everything was good. Solid 3 star. Tonight they were out of brown rice AND guacamole. Really? How is it you can be out of a couple of your main ingredients? Also the manager seemed to be too busy stocking boxes to care about answering the ringing phone and made an employee that was helping a customer answer it, even though the employee pointed out that he was in the middle of helping someone. Thumbs down tonight. read more

Prices are too high never heard of a quesarito thought I'd try it it the guy said it was extra I said okay come to find out 7.15 Burrito Plus the 3.50 charge for melting cheese on a tortilla kind of outrageous not worth it first and last time I try it not worth the price not only that but my burrito was veggie not worth $12 so with meat it cost more.. and their pinto beans barely have flavor read more

First off the problem with this Chipotle is they have children running it. High school girls that were sitting there gossiping in front of my husband and I. We look young but we are in our late 20's, my husband a SGT in the Marine Corps thought it was a joke. They literally were just talking to each other and not even paying attention to us. My husband had to repeatedly tell them to put more in our burritos, and my black beans were hard, so was the brown rice. Nothing blended together, i would have a bite of just beans, then just chicken, then the bottom had JUST cheese. it was gross. I wont go back, sticking to pleasant hill. read more

Come on Martinez Chipotle!!! I love all other Chipotle's but this new one does not even compare. Every time I have been to this location, they are rude and the workers seem to have other things to talk about in their personal life than wait on their customers. Very unprofessional, the food is not the same. Strongly suggest new employees and better care for this location to stay open!!! read more

I like eating chipotle from other locations, but not here. They are sloppy and inconsistent with the portions and the customer service is poor, especially from the management. So many issues upfront makes me fear what may go on behind the scenes at a place as poorly supervised as this restaurant. read more

This was my first visit to this particular chipotle and I am very disappointed. The store was clean however there's a few things that I need to state about my experience. There was a sign that said use Apple Pay which I thought was great however not having the time to read the entire sign it's only for using online orders which I did not know when I got to pay for my burrito I was told they don't do Apple Pay and when she checked with somebody else I was told in a very condescending way that it's only for using online orders. So when I ordered my burrito I told them I wanted guacamole on my Barito and all that was left in the container was the scrapings around the edges of the metal container I asked for some fresh guacamole not the scrapings as she was scraping it and getting ready to put it on my burrito and she informed me it's made fresh every day which that's not what I asked I asked for fresh guacamole in a new container so I told her never mind I don't want that I felt like the whole experience there they were condescending towards me as I'm not used to ordering food from Chipotle. Mind you there was only one person behind me so there was no need to rush me out. And to top it off not even a thank you after i paid. Just a receipt dropped on the counter. I will not patronize this chipotle anymore. read more

this is a great place to get fast food. the restaurant is always clean and the staff always friendly. they don't even mind when I ask them to change gloves to avoid cross contamination since my daughter has a gluten intolerance. I don't even care that the parking lot is the smallest lot ever. just be patient someone is always leaving. read more

I usually get great customer service here.... not tonight. I ordered 2 quesadillas and they were so skimpy with the meat and I asked for bell peppers and they told me it was a $ 1 charge. I'm not a cheap skate and I know it's only a dollar but Wth Is the difference. I've never been charged before., portions were pathetic and the new staff was lacking customer service! Boo. read more

I hate this chipotle out of every single one in the east bay. The workers are rude, slow and never help on the line. They always leave 1 person to do everyones orders while everyone else makes sure the chip bags are lined up properly. (seriously) The last two times I have gone there to get my salad they give me literally 4 little leaves and when I ask for extra lettuce at the end because they didn't give enough the first time they sprinkle 5 extra leaves. Did you hear me? 5..... Got helped by the two blondes guys who look like brothers but are terrible at customer service and terrible at preparing a order. Someone please help them! read more

Usually my favorite chipotle place but the last time I came to this one, they were very stingy about how much they gave us in our bowl. This was the least amount of food I've ever received from chipotle. There was also a small portion in each chip bag. read more

Worker wouldn't look or listen to me. Small portions high price rude Don't waist your time here just drive over to Downtown Pleasant Hill

This is absolutely, without question, the WORST "Chipotle", if we should even call it that! Luckily I love and enjoyed Chipotle (pleasant hill for example) to know better because if this was the first time having food from Chipotle I would think it's horrible! Food at this location taste flavorless, often overcooked.. and bluntly, just gross. Only came a few times and only because it is closer to home than PH location. Need serious help at this one! The whole management and crew needs TO GO! The staff just doesn't care, it's clear by the way the food tastes, always making mistakes and not paying attention. For anyone who wants to experience the real deal, go far away from this one and go to a real Chipotle PLEASE!! read more

Just tried the new Chipotle in Martinez and was impressed! I had read reviews and was worried about service, quality and quantity. It must have been kinks in the start up because I found nothing to complain about. read more

Wish I could review no stars for this location!!! Every time I make an online order, my order has been wrong. Also when I come in to pick up my order I'm treated like I'm an inconvenience. My most recent experience I created another online order while I was at work on 12/17 to be picked up at 715, when I reached the location to pick up my order the store was locked and there was a sign that they were closed!!! I called the store and a young man told me to go to another location! I immediately told him to put a manager on the phone and was finally told that they did have my order and they were closed due to a "Christmas party" but he still gave me my order. I get home and my order was wrong again! I was fed up, I called the store and complained and this time I talked to Erika who is also a manager and told her what happened and she told me to come in the next day so she can give me a refund. I go to get a refund, she is not there and I had to argue with the working manager because he says I need a receipt when I didn't receive a receipt because they were closed!!! Ugh!!! So I show him the email receipt and that basically convinces him to give me the refund especially after talking to Erika. I will NEVER come back to this location again. By the way when I do actually order from the store they are never stocked with proper ingredients. I'm done! read more