Had issues with an order, and Joseana from online Chipotle support ensured I was taken of and received a refund for my troubles. Thanks again Joseana. Would recommend to my friends due to Chipotle owning up to their mistakes! read more

This Chipotle is a solid 2 out of 5 stars. The food is ok, service is hit or miss and the chips are always stale. In order to get stale chips, leave them in the bags for days until customers buy them; SAD! This should be a very simple fix. Not sure what's going on with the queso dip; it's a thick, flour like paste that leaves a unusual after taste in your mouth. read more

Created a Yelp account just to give this review. Absolutely the worst service/food at a chipotle I have ever seen. Maybe worst in the country. Please shut it down. read more

Stopped in about 3:30 on a Wednesday to grab a burrito. Not a whole lot of people so got in and out pretty quick, no receipt offered and didn't think about it till later...all in all thought it was good I got out quick because the dining area was ABSOLUTELY FILTHY! Trash cans overflowing, every table had either streaks and smears or actual trash with Two employees sitting around talking...then I took a sip of my drink to discover the syrup in the fountain soda was out and didn't want to back in for something else. read more

I have to start by saying that chipotle is by far my favorite fast food chain so this review may be slightly bias. I live about half a mile from this location and I go here at least once or twice a week. While it very occasionally has its slip ups, I am generally very satisfied by the food and service. They typically give generous servings and are happy to add more of a certain ingredient if you just ask. I've made friends with some of the staff and they always remember me and are very friendly. Despite some of the negative reviews, I highly recommend coming here if you're looking for a quick bite to eat. read more

Very fast service! Employees are friendly and helpful. Perfect size of portions . The Best chipotle store.

Tiny portions, had to get out of line to order a quesadilla online... they couldn't ring it up in store. Then it made me set my "pickup time" for 20 minutes away so I had to get back in line after a crowd showed up and wait an extra 15 minutes for them to start the order. I wasn't going to review but based on the fact they were out of ingredients and trying to stretch the little they had by skimping on meats and guacamole I had to say something. I haven't been ripped off by chipotle this bad before. read more

Have tried to give them benefit of the doubt but after a few spaced out visits, I won't be returning. Portions are inconsistent and usually skimpiest. Seem they hire bored teens who just rush through an order and you have to stop them to get what you really want. This isn't rocket science owners! Glad there is a new one on RT.7 read more

Do not order from here! Your order will be incorrect and incomplete...every time. It has been a couple months since our last order and decided to give it another try. Big mistake. We ordered 3 items and all three were incorrect, 2 were inedible... read more

Just moved to McLean. I was excited to find this Chipotle location, however, first time I went in I was concerned because the dining room was filthy and they were also out of ice in the soda fountain. They weren't that busy so I thought they'd send someone out to clean and at least put ice in the machine after 3 other customers told them it was out. NOPE! This was the first time I visited, so, I thought...maybe this was an off night. I returned tonight. SAME situation!! When a dining room is filthy, your kitchen is too. I came to yelp to find that several people have posted they've gotten sick from this location. Wonder why? The high school staff that works at night clearly isn't trained in sanitation. They also are terribly miserable to be there. I won't be going back. read more

I literally created my yelp account just so I can give this specific Chipotle a one star rating. I go to Chipotle 3-4 times a week and this is the closest one to my house (unfortunately). When they first opened up two years ago, I heard all sorts of negative things about them but I urged people to give them a chance, as every location struggles when they first open. Here I am two years later, getting on a website I never use just to tell everyone how terrible of an establishment this place is. Their food never tastes fresh and 90% of their staff have terrible attitudes that will guarantee to have you leaving frustrated. I would much rather drive an extra ten minutes minutes than ever eat at this sad excuse for a Chipotle again. read more

This is by far the slowest and most dysfunctional Chipotle I have ever eaten at. It is located so close to me that it would be inconvenient to go anywhere else, but the service is so bad, I often consider doing just that. They are always out of one or more ingredients which holds up the line, even during non-peak hours. Portions are inconsistent and no one here can roll a burrito. The only bright spot is one cashier (possibly a manager) that actually seems to care about his job and customer service. Avoid this location if you can. read more

Ok... Though they often don't mix their ingredients and have ripped my burrito a couple times and have caused other inconveniences but otherwise okay. read more

I placed a take-out order at 5:40pm and was told I'd receive it by 6:00pm and did not end up actually getting it until 6:25pm. Not a good customer service experience. read more

here we go I'm not going to bore you with a long review. Just don't go here!! WHY? 1.) the line, everyone and their mom is in this line, all the high school kids come in here like freakin hyenas and its PACKED 2.) FOOD- it's crap, portions are small, the food is cold 3.) Staff- unfriendly and slow, this is FAST food... 4.) Parking-no no no no no A Chipotle just wasn't meant to open here the location is bad, the food is awful. Please if you want some good Chipotle just drive to Falls Church or Vienna. read more

I was so excited when this location opened up right down the street from us!!! Yay! No more having to trek to the mall, deal with crowded parking and long lines.....or not.... I have been here about 10 times since it opened (The BF craves this place daily and after a long day of work we are too lazy to drive more than a mile for food) and I keep hoping that it will get better. I understood there would be some growing pains, training issues, slow service etc...but shouldn't it be improving over time? Not getting worse? We use our iphone app to order carry out so that we can avoid the long line that this place always has. So we are never actually present when the food is being made - maybe that is why we have had such negative experiences with this particular location. Food: The food is inconsistently bad. Either my burrito bowl barely has any rice in it, OR the rice is so soggy it looks like rice pudding, OR there is so much rice in it that I can't taste the other toppings. The burritos either fall apart or are so overly stuffed that they aren't even completely wrapped. Service: The last time we went, we arrived at the expected time that the food should have been ready according to our app. Now we don't mind having to wait a few minutes for our order...but this time we waited 57 minutes!! It was prime dinnertime and we were starved. There was a long line yet the people in line got their food ahead of us. I asked the cashier if we should just wait in line and she kept telling us "they are working on your order right now..." Clearly we could see the assembly line and they clearly were not working on our order at all. Apparently our order got lost somehow and the cashier didn't follow up with any of the line cooks. Very disappointing. I think this will finally be our last time going to this location. read more

They're usually missing something, No brown rice this time. It's crazy loud inside. Yell at your table mate loud. Like 25 people working behind the counter, but still no efficiency. Only one cash register means no matter how fast your food moves down the line, it's still going to sit there getting cold waiting on the people in front counting their change. The portions are meager. At best. I love chipotle as a brand, but this location pretty much sucks. I try to frequent this one as little as possible, get my fix at the location by home instead of work. read more

So I just finished lunch here - 2:02pm and this may probably the last time I come here. Parking wasn't too bad, especially since its time for the lunch crowd. I was able to park in a reasonable space that wasn't too far from the establishment. The restaurant is in a busy little building with a few other neighboring restaurants so it can be crowded. I walked in, and had I not been craving a burrito I probably would have walked back out. In line ahead of me were at least 20 patrons, all waiting and tapping their feet. Even the pick up/to go line was a little too long for my liking. After what seemed like 20 minutes I got to the front of the line, and the guy behind the counter begins to make my order. You could tell that no one is really managing the stock, because all the containers were near to being empty and needed to be refilled. Once we got to the condiments, the guy passed my bowl to a little girl working behind the counter who not only messed up on my bowl, but the lady in front of me and the guy behind me. She proceeded to just put what she thought I wanted on my bowl, not caring or realizing that I'm telling her its wrong. I didn't make her redo my food unlike the other patron, I just wanted to get my food and go. Seating in this place is minimal, especially during lunch. I've seen worse, but because of the layout it reminds me of a school cafeteria, you have to sit between people, and it's very hard to have a private lunch. They didn't even have any of the stools and tables that I have usually come to find at chipotle. All in all, they've really go to do better read more

The worst chipolte ever. Do not eat here and go to any other one if you can. Ate at this location not too long ago. Basically they give you none of the product that you pay for. I had ordered the steak and counted 6 chunks of meat in the burrito. Every other chipolte I had eaten at my burrito was bursting. What a sorry place. read more

deserves no STAR!!! This place awful should be closed and inspected . They cannot read and deliver online order. My veggie bowl had rice and lettuce only. By the way , tne Lettuce was rotten. Online customer service will only refund chipotle wallet which is not acceptable. I want Them to refund My credit card . save yourself time and money . Do not order from this place . read more

Called & ordered burrito boxes...15 of each kind of burrito that they offer. VERY SIMPLE ORDER! It was like pulling teeth to get this order in...should've taken 3mins on the phone...ended up taking almost 20mins. Then i show up (24hrs later) and its not ready...SHOCKER. Took them another hour & 15mins to get the order together. Ended up NOT taking extra sides & chips b/c I was already late & needed to rush thru Fri traffic. Also ordered (5) burrito bowls online separate from the large order...EVERY SINGLE order was incorrect. This place blows - don't waste your time. read more

these mfs pay no attention to your food whatsoever + they don't give ANY meat so do not go here if you enjoy protein + I have developed a sudden urge to not go to this chipotle read more

This place can get really busy b/c of its popularity with the teenagers. Plenty of parking since it's located in a small office complex. The inside is kind of tight although customer turnover is quick. read more

Chipotle Mexican Grill - Mexican Near Me - Mclean, Virginia

Chipotle is Chipotle. You can't really go wrong with the food. However this location was blasphemous and the worst I have ever been to. I am never in Mclean but had offered to pick up lunch before meeting a friend in the area. I used the online ordering for the first time and was very specific in their comments section on how I wanted my order and at what time. I arrived about 5-10 minutes after my designated pick up time and went straight to the counter. I was blatantly ignored for quite some time before the cashier finally acknowledged me. It took them another few minutes before they got around to packing my chips and salsa. I paid for my order and went to the side counter to pick up lemons and add some Tabasco Chipotle sauce only to discover that there were absolutely no lemons left or sauce in stock. I then proceeded to open my order based on a very wary feeling and am glad I did so because they got my burrito and burrito bowl completely wrong - the staff had neglected all of my comments for corn, extra lettuce, tortilla on the side, and minimal sour cream. Maybe I am being nit picky but there's a reason I added those commends specifically and I was extremely irritated and disappointed since I had been craving Chipotle for months. I went back to the cashier who was extremely sassy with me and rolled her eyes at my complaint. An awkward 30 seconds of silence passed before I exasperatedly requested some corn on the side to go. I was running late and didn't have time for them to remake my order since a long line had formed. Elsewise I would have been quick to have them do so and also speak with a manager. I simply refuse to return to this location in the future. read more

Still the slowest chiptole i have ever been to. Salsa and guacamole is a little off. But its once again...location is everything

Normally I wouldn't give a harsh review to a restaurant until after a few visits, but this is a chain and I hope the manager checks these reviews out every now and then. I work around the corner and was excited that this place opened Dec 1 since this part of McLean hasn't had anything new to eat for close to a decade, hence the comments about the long lines. However the place has barely been open two weeks and the staff was just as Leah H. described. One guy left halfway into making someone's burrito and the girl putting on the toppings just shoveled everything on my tacos as if it were a burrito. She literally slopped sour cream all over my tacos when I asked for "just a little bit", then stared me down when I gave her a quizzical look about what just went down. Have you ever tried to hold a taco that's covered in sour cream all over the sides? It sucks. Other than that, it's a Chipotle and is what you'd normally expect quality-wise. read more

This place rocks! I'm here so often, some of them know my name. The meat is never over cooked like some of the other Chipotle restaurants. Other than that, Chipotle on the whole is really great food! It's quick, it's fairly healthy, and it hits the spot! My only gripe with them is that, although they use all organic meats and produce, the corn is still not non-GMO corn. I stay away from the corn and the corn chips now that I know that. What a shame, because they're delicious. I get the salad bowl with fajita and double steak plus medium salsa, tomatoes and guac. Yummy! read more

I normally love to order from chipotle but for some reason every time I get my food it's always super cold and they always happen to mess up the order to many people trying to help u at once and rushing u. I no longer visit this location for lunch. read more

3.5 stars ALWAYS busy and understaffed when needed, almost broke a tooth because the chips were so stale read more

After not being able to get parking at our first choice of lunch destination, we popped over to this Chipotle. Chipotle is generally quick, easy, and good even during peak times at every location I've ever visited so it seemed like a no brained. My husband stood in line for about 10 minutes to order our lunch while I waited in the car with my toddler. Upon placing his order he was told he couldn't order a quesadilla in person, only online. What?!? So he had to finish going through the line and pay for our food and THEN go online to order the quesadilla for our son and wait another 10 for it to be made and brought out to the pick up shelf. This was not the procedure at the Tysons location when we were there a couple of weeks ago so assuming this is unique to the McLean location. To top it off, I had gone in w my son to relieve my husband in case he wanted to get started eating (he was on his lunch break from work) and we asked for a water cup for my son. The cashier readily handed over a water cup but then stared down my husband the entire time he was getting ice and water. In case he was going to steal soda I guess??? Food was good as usual but this location will not be on my go-to list in the future. Edit: I've discovered that in fact this is a "new" menu item intended for online order only. But again, I recently ordered a quesadilla at another location in person with no issue. Also, I have been getting quesadillas at Chipotle for several years all across the country. I don't quite understand the idea behind this "new" quesadillas or why it requires special ordering procedures. It just seems like something that was simple and easy has been made difficult for no apparent reason. read more

Went to Chipotle today when no one would unlock the door of the "OPEN" Jalapeno Grill restaurant at 5:10 p.m. (See reviews on neighboring Jalapeno Grill). My review is the same as most of the reviewers below: a) Food is good, if not terrific b) staff is still disorganized c) portion control is a mess (also mentioned as a problem at the Chipotle in Falls Church d) music situation needs to be corrected Fortunately, there was no line. My husband started with a chicken burrito and added toppings. A second server then popped up and jumped me (invisible woman over 50 problem? I was standing right in front of her) and started the burrito for the 3rd customer. Then my husband's server told her that I was next. Then they got into a fight over it. My husband's food is now all ready to go at the cash register and I am still at square one with two employees arguing over who should have served me. Plus there is no one available to cash out my husband because the two employees fighting had to stop fighting to check us out because there were no more employees (maybe they were over at the locked up Jalapeno Grill playing bridge in the kitchen). So I looked at the selections before ordering. Some (steak cubes) looked like they had been cooked yesterday so I pointed to the freshest looking ingredient and the server said "Barbacoa". I said "what?". "Barbacoa". "What is that?" "Beef". Fine, whatever. So I got the Barbacoa bowl, with salsa (tried 3), cheese, salad, black beans, and guacamole. The food was xlnt but I was disappointed with the portion size of the Barbacoa (I've learned by reading Chipotle reviews to order x2 next time). The dollop of guacamole for the surcharge was ridiculous. My husband also got an order of guacamole and an order of chips, which come in a brown bag. After we got to our table, we opened the brown bag and were surprised how few chips there were in the bottom of the bag. I don't know if that is standard practice; if it is, then Chipotle should use smaller bags. It's not fair for the customer to buy a "bag" of chips if the bag is only 1/4 full. The tiny plastic cup of guacamole, while good, was bland and overpriced. Chips were great, but not enough. I loved my barbacoa salad bowl and will definitely be back. My husband was much less impressed with his dried chicken burrito. But, all in all, good food - just not enough of certain items While we ate, we continued to watch the drama going on in food preparation/cash register. The line continued to grow while we sat. This restaurant really needs a crack manager. And PLEASE turn down that loud hip-hop music. Why in a Mexican food restaurant? My husband and I had no choice but to watch the drama in the kitchen and line because we couldn't talk to one another over the thump-thump-thumb of totally inappropriate music. read more

I always get the bowls which are basically the same as any other chipotle but they are more stingy with meat, guac, and queso. The staff used to be excellent but the service has definitely declined compared to the first few years it's been open. I always order the same thing but somehow the price I pay for it often changes; even when I come two days in a row. Also about a third of the time I order a drink there is no ice in the machine and they say they will get to it--usually 5 minutes later which is a bummer when I'm trying to do carry out. read more

Update: Back down another star again. What is the queso? Scraps of cheese with flour? Yuck! What happened?? Update: For the first time (a few weeks ago) I ate their queso and didn't get terribly sick! Yay! If I can eat there again without food poisoning I will give it 5 stars read more

I've never had a bad Chipotle experience at ANY chipotle until tonight. They were running low on most of the food and instead of refilling they gave half portions of everything. When I asked for more cheese (I had half the regular portion), she obliged giving me a sprinkle more. When I asked for a little more (considering I still wasn't at a complete portion), she gave told me it would be extra. Wait. What?! I'm going to have to pay extra for cheese. I told her that I had never once had to pay for that (I must eat Chipotle weekly), she became very defensive. What. An. Awful. Experience. Other people were amazed. Like I said, my only bad Chipotle experience ever. Edit: Upon reading other reviews it appears that. this woman is the same woman who complains about other people's orders and portion sizes as well. Get. Rid. Of. Her. read more

I used to like getting corn salsa on my chicken burrito with black beans. I had to think twice after seeing what their's looked like. I will just take that as an advantage of having them make the food in front of you. There was a large pre order ahead of me that took precedence before me and one other customer behind me. If I was in a hurry, I would have noted so but I was not so no big deal. Having to repeat my order four times the time before was not conducive either to a positive burrito experience. I realize it takes a lot of work and experience to get the flow going in an operation like this and likely it is due to the high turn around rate of employees in this locality. I still have one more coupon so I will be returning but per chance I really want a burrito, I will stop by again in the future because the burrito was still good. Make employees want to stay longer with better incentives and throw out that corn salsa from yesterday for possibly a third star. read more

Usually, this place is fine. However more recently, I ordered a quesadilla. They made me a taco and then took my card out of my hand and swiped it, even after I explained that my order was wrong. They didn't attempt to correct the situation & it wasn't even busy read more

Food poison alert! Ate a chicken bowl and got sick as a dog. Floors were sticky and tables not wiped clean. I should have seen the signs.. read more

If you are trying to get food at any normal time during the week dont even bother coming here. It would hav been quicker for me to grow the veggies myself than wait in line here. read more

What can I say it's a pretty standard chipotle food wise. There is plenty of parking which is a plus. The service depends on the day and the people that are there. Usually it's pretty good but I've also gotten a burrito that was wrapped completely wrong and felll apart and long waits. read more

I was so excited when I heard a chipotle was being built in McLean right near my work. This branch however is a bit...interesting. If you order over the Internet, it says it will be ready in 20 minutes. They will either not begin to make it till you get there OR they will have it ready right away and have it sitting there for 20 minutes. Sometimes I get there 10 minutes late hoping it's done...it never is. Most of the employees were not trained very well in the customer service department. I blame management because it seems to be a trend in this branch. You'll stand there staring at them and no one will address that you exist until they need to. It's kind of crazy how unresponsive so So yes...please get better! I love eating chipotle but whenever I have to order from you guys, I get this knot in my tummy that tells me to order somewhere else. read more