Order is always wrong. Nobody speaks or understands English is why your order is wrong! Place is trash. Should be closed

So many things wrong with this place. First of all the service. Secondly it's dirty and third about half the time the people can't even understand your order and get it wrong. Once in a blue moon they did get it right and it's delicious. Elvelyn is the worst. Passive aggressive and not nice. read more

Terrible service and staffs. I ordered on their website and received an information and I chose time to pick up my order. Went there and they said never received my order and couldn't not do anything. The website had no option to cancel and when you called the customer service or chat option on their website.......never respond! Do not order online! read more

After watching a popeyes commercial for their new Buffalo ranch tenders we looked for a location that was close to us and found this place. Their chicken tenders were amazing because they offer large slices of identifiable chicken breast cooked perfectly. I am still a large fan of their chicken sandwich. If you love chicken this is the place to go. Since Covid 19 we had to either order food through their app and go in to just pick up the food or go through their drive through and that is exactly what we did. The whole process was really easy. Just a quick FYI there is a large hole going to their drive through. Watch out for the bump read more

Popeyes Louisiana Kitchen - Buffalo ranch tenders - Fast Food Near Me - Middletown, New York

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I've never been to this franchise ever so figured I try it. I'm not sure if dine-in was an option but drive thru line was insanely long! I ordered a combo with Mac & cheese only to realize after I got home they gave me fries instead. I should have known this place was shady as the employee squeezed my order in the bag through a half opened drive through window. The entire transaction was so weird I felt like the staff thought I had a deadly plague & they wanted to avoid getting it at all costs barely opening the drive thru window. Chicken I got was surprisingly pretty good. I only hope it wasn't infected by the plague the staff thought "I" might give them. Such a strange transaction at a time where we are SO far into this pandemic that barely opening drive thru window was a bit much. I would have expected this strange behavior six months into the pandemic, not 6 years later! Next time I'll not be lazy and make chicken at home. read more

Giving them 5 stars for what they are--fast food. We had a two for one chicken sandwich. Better than chic filet and even without the deal well worth it at under $7. Also, the mac and cheese was fire. Maybe they were just having a good night in yhe kitchen but that's what happened read more

yes, Popeyes is very good it's a little pricey, but we do that. Go there quite a bit my grandsons like it too.

Popeyes aided Uber Eats to robbing me of my funds. I ordered something from Popeyes and the driver claimed he couldn't get in contact with me in Middletown NY RONALD WAS SUPPOSED TO BE HIS NAME. I called Popeyes and they said they cpuldnt I called Uber and they claimed that they couldn't help me because the order had been placed over 48 hours ado. It's 4:00 and I ordered at 12:30Pm he never rang the bell! So be careful with Uber Eats. They refused to refund my money and the driver stole tip and the food. read more

Check Card Scam ALERT. The Manager/ Owner of this location is complicit. I was Charged $110.00 for a Chicken Sandwich. I Spoke to the Owner/Manager who dismissively stated "take it up with your bank". My bank stated this store is a high fraud location. Police Report Has Been Filed. read more

Love the chicken.... Hate the non existing customer service.... New Chicken sandwich is pretty good read more

Close this location NOW!! Single worst experience in my life at a fast food joint. They screwed up my order multiple times and failed to give me my sides and did not notice till I was halfway home. And they gave me the wrong items as well. Gave me strips instead of bone in as ordered. You want your order correct? Drive to Matamoris Pa. They get it right from the start. Its a cleaner store and they have a fraction of the staff. read more

Everything we wanted was closed today so we decided to go to Popeyes. While my expectations are always low for a fast food restaurant, I was pleasantly surprised by this location. Although they had quite a few things out of stock, the service was great and surprisingly so was the food. Would def recommend this location! read more

They forgot my chicken sandwich. It was so expensive so literally 2 meals... Mac & cheese was so gross, it had brown stuff on it we couldn't even eat it. I wasted so much money on bad food read more

Absolute worst It was a Saturday. They were out of french fries, regular chicken, you would have to wait half an hour for more chicken, they were out of the famous sandwiches. Staff was arguing over who was going to refill something. There's a sign in the window advertising one special but inside the same deal was at a different price. Everything is in slow motion. It's like they are doing you a favor waiting on you. This is a prime example of why the average guy is against the $15 min. wage deal. read more

Once again popeyes have disappointed. I believe the management needs to take a look at the staff they have here. Customer service is horrible. They never look like they want to be bothered whenever i go. Anyway, i ordered spicy chicken sandwich like i normally do. They never put a good amount of sauce so i asked for a little extra. This is what i got instead. More sauce than chicken. This will be my last time ordering from this popeyes. read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich in a pool of Spicy Mayo. Worst Popeyes location all around. Disgusting. - Fast Food Near Me - Middletown, New York

This is the worst popeyes I've been too. The service is terrible and the food is as well. We got chicken that tastes burnt because they dont change their oil. Customer service is terrible they all speak unprofessional and are rude. It is poorly managed. read more

Went to the drive thru a little after 5pm. The guy who took my order was very friendly, repeated everything so I knew he had it correct. Quickly moved up to the window where a friendly young girl gave the total. She was so nice, made sure the person getting my drink did not add ice, as per my request. She also gave me PLENTY of sauce when I asked (I've noticed that a lot of popeyes restaurants do not give you sauce unless you ask, and even then they only give you one). Great experience from this one visit. I really appreciate everyone's positive attitude. read more

This Popeyes location took over an Arbys restaurant that had been in Middletown for years. We were excited to have a Popyes in the neighborhood since we prefer it to our existing KFC. At the moment, the crew at Popeyes is too new to judge, but suffice to say that training will be needed to address: * Too many crew members behind the counter without clear instruction as to what their role should be - employees should be assigned to take orders, while others prepare the orders for customers * Drive-thru is too slow; persons taking customer orders have trouble comprehending orders and pick-up at window gets confused with two or three teens at the window * When a customer specifically requests white or dark meat chicken they DO NOT want a different chicken part than they requested; this location will swap/substitute white for dark (or vice versa) without consulting with the customer - CHECK YOUR ORDER BEFORE LEAVING THE PREMISES. All said, my hope is that management will step in and make this a successful and pleasant place to eat. We've been looking forward to having a Popeyes. read more

Holy Jesus. If I could give zero stars I would. 1 hour wait for grilled tenders that never showed up. Don't fall for the "can you pull up to that parking spot for me?" Trick. They will forget about you and take care of everyone else. DONT COME HERE read more

I like the food at this place, but the service is mad slow. My mom tried to order a box of French fries here and she had to repeat the order 10 times and it took half an hour for us to get served. I would not recommend this place to anyone who is in a rush. read more

Says they close at 11... they're closed by 10...no landscaping in the front...horrible lighting in the parking lot with huge pot holes. The food is a hit or miss... read more

Not worth your time to go to. Poorly managed with staff that can't keeps customers continually waiting. Went for the recent sandwich that's been making the rounds. Waited on line for almost half an hour to be told they were sold out. Would've helped to maybe put something on the board or notify the customers. read more

It's true, the chicken sandwich is very good! I've been wanting to try it for awhile, didn't disappoint.

If I could give this place zero stars I would! Worst place to eat in Middletown their customer service is poor and the manager is disrespectful. There was hair in my food and when I went to bring it back inside to quietly and politely ask for another meal (same one) I was asked how the hair got there and basically accused of putting hair in my own food!! It was a $5box not that serious to embarrass the customer!! never again will I eat here or Would I recommend this place to anyone don't waste your money. read more

This place feels like your in the ghetto. No landscaping just overgrown grass around their building with garbage outside, plus the food I've purchased on separate occasions was tiny remnants that shouldn't be classified as chicken and even balls off just breading that they counted as tenders... read more

Worst food I ever had. Cold,tenders had slimy taste ,no flavor. Soda had really no ice and was warm. They did not give 1 of the combo sides. Never again. read more

Their food is very plain and tasteless. The service was slow and the chicken didn't taste like it was fresh. An hour later I had a sick belly. NEVER again. Buyer beware. read more

Ordered a 6 piece. Got 5. Really not worth it here. If you get here 1hr of them closing. Service is lacking. Thier already closing shop. Disappointed read more

If I could give 0 stars, I would. The whole place smelled "greasy" and was dirty. I got the coveted chicken sandwich and found it to be edible but not enjoyable. The fries were cold atsoggy. The staff didn't have a clue and when I asked for Splenda for the unsweetened tea all I got was a blank stare. BY the way the unsweetened tea dispenser was filled with sickeningly sweet tea. There were no condiments anywhere to be found as all of the receptacles were empty. This franchise has to step up their game and until they do, I won't be back. read more

Bad decor, dirty,tables unclean food horrible and staff rude and did not have a clue.Soda was the only acceptable"food:.

I recently had the misfortune to visit this Popeyes. To say I was disappointed, would be a gross understatement. I have eaten here before and sadly the service has been on a steady decline. The last couple of times, they were out of the advertised specials ( I am not talking about the new chicken sandwich) and most of the beverage selections. The place has always been relatively clean and I will say that I have never had an issue with the food. But this last time I was there, I had to wait on the drive-up line for ten minutes with only 2 cars ahead of me. The wait wasn't the big problem, the drive-up line goes past their garbage area. There is a container that apparently is used to hold the old used oil. It was open, covered with flies and was sitting in a pool of, what appeared to be old oil. The stench was horrendous! It has to be a health code violation, but apparently they don't care since it looked like the oily crap on the ground seemed to be there for a while. If this is what's visible on the outside, I shudder to think what the area where the cooking is done, looks like. As much as I like Popeyes, I don't think I will visit this one again. read more

This place is beyond disgusting.... Terrible employees..... Slow service. First we were told a delay on mild tenders...after waiting for a while for the order they come over and say they didn't have any spicy chicken ready for the other order. I will never go back to this location. read more

I pulled up to the drive-thru for a first time visit, and the guy asked me what I wanted. I asked for a chicken sandwich combo, and he started laughing with his co-worker about something (microphone on)- essentially ignoring me. Then, as I asked again for the chicken sandwich combo, he said "We don't have any sandwiches right now". Then I asked for the tender combo, and he began dealing with the customer picking up at the window (with microphone on). I repeated my order, and he asked what side I would like. I asked for mac and cheese - "We don't have any mac and cheese right now". I say: "Ok, just cancel the order, and have a good night". He says: "Ok, have a good night". Weird experience - I just said fuck it and left. 1 Star. read more

They've consistently gotten my order wrong every time. I was asked to wait ten minutes for spicy chicken. It's been twenty five and nothing. You don't keep spicy chicken ready on a Friday dinner rush?? It's what you do. Time to find another place for chicken. #nomorepopeyes #theworst #done read more

The service at this location is a bit slow which was compounded by a rude customer last time I went. A girl who had already ordered a feast of food announced to everyone in line that she "forgot something" and apologized in advance for cutting in line. "Ok, fair enough. She must have forgotten one thing", I thought. She then put her phone on the counter a said "go ahead". What followed was what sounded like at least 4 people shouting over each other through a tin can speakerphone. The cashier was immediately done with this. He just stared straight ahead, obviously trying to free his mind from this situation. The girl noticed the problem so she yelled at the phone for everyone to order one at a time. Someone ordered crawfish étouffée which I don't think has been on the menu for years but before anyone could explain this all of the voices started yelling over each other again. Slowly the voices controled themselves and communication was made between the tin can cellphone and the cashier. Minutes continued to pass by and customers in line began pleading with the woman to stop. Finally all of the voices had spoken and the cashier wiped the sweat from his brow. The total was over $70 for "something" she forgot. I finally received my tray of glistening golden fried food after over a half hour from my arrival and it was good. They forgot a biscuit with my meal but the quickly replaced it with two when I told them. The food tasted excellent as always which is why I accept the fact that it is slowly killing me. Popeye's fry recipe is the best on earth, I could eat any part of an animal fried with their breading. read more

Rudest staff.... No matter what time if the day I go they all act like its a bother to have to take your order. I am done coming here as the food has not been that good either. read more

For the first visit here I am not impressed. Salt and pepper containers were empty, no butter for the biscuit. It's new to the area and the employees assumed we knew what to ask for. I don't know what dipping sauces they have, I don't know to ask for the butter and I don't appreciate going back to the counter numerous times. read more

Buyer beware!!! If you're in the mood for fried chicken, this is not the place to go. Turn around and go to KFC. This was the worst fried chicken that I have ever tasted and they can't even make corn on the cob right. The corn was watered down, bland and when I got home with my take-home order there was no condiments in the bag as I had asked for. I'm so disappointed. What a waste of money. I figured the least I can do is give them a bad review, since it is money wasted. So annoyed. read more

My husband and I arrived on 5/23/14 at 11:30 a.m. We went to the door and pulled and it was locked. We saw a man standing outside the doorway and now understand why he was not inside. I looked at the sign on the door and this location is supposed to open at 10:30 on Friday. I looked inside and saw three female employees sitting at a table eating and one was on her cell phone. Count on this location shutting down soon because the employees just don't give a crap about anyone but themselves. This was my birthday and I wanted Popeye's but this was a very bad sign. Went down the street and ate at Perkins and felt welcome and had a great meal. read more

New owners are rude and incompetent. Took 32 minutes to get my food. Chicken was old and dry. My request for refund was refused.