Poor customer service, very standoffish and unconcerned staff. Salad bowl was quite underwhelming. Barely any chicken was served in my order. I would not recommend this location unless you intend to be disappointed. read more

The food was amazing. The service was pretty quick also. Clean establishment also. I tried the chicken bowl with rice and lettuce and guacamole which I will definitely order again. read more

Chipotle Mexican Grill - Chipotle chicken bowl - Fast Food Near Me - Mount Kisco, New York

food was great. i asked for water, the employee gave me the option between a bottle of water and fountain water. i then asked "does the fountain have water" to which they replied "yes". i asked for a fountain cup, i payed for my order, and walked over to the fountain to see no water. ambiance was good. read more

I went here and used my discount meal the manager had given to me after my bad experience in the cross county location I ordered online again n they didn't mess my order or had me waiting I can say my food was ready before my given time to pick it up . Thank you for the great service maybe you should train and teach the people in the cross county location because that experience was horrible but thanks for the manager for compensating for their lack of customer service. The food was perfect. read more

Chipotle Mexican Grill - Fast Food Near Me - Mount Kisco, New York

As a FOCFL (fan of Chipotle for life), I will return to a Chipotle even if they do me wrong. Even if they didn't get the order right. Even when they run out of guac, forks, napkins, sour cream. I'll literally be back. Why? Because I love chipotle. As I was doing a little Target run, I peeped the Chipotle in the corner and I knew I was taking that burrito bowl home with me. I do have my favorite locations, those are the special ones and I will literally drive out of my way or even an extra 10 minutes to go to the ones that I like. Walking into this one was no different. Everything was fresh, staff is so kind, they're working hard AND enjoying their work while preparing delicious food for us. It was smooth, my bowls were delicious, so packed, I had to finish my hubby's. First time trying this location and it for sure won't be my last. Thanks Chipotle crew! read more

I will never order from Chipotle. Small price to pay for their extremely deceptive business practices. The scenario: Today I tried to order Chipotle delivery from GrubHub and got one price on the app, but on the Chipotle website for the exact same meal, it was a different (lower) price. I happen to know that these third party delivery services (such as GrubHub) charge restaurants a cut of sales somewhere in the 30-some-odd percent range. It's the price you pay as a restaurant for the increased number of orders from these delivery apps, which makes sense. Guess how much Chipotle's price was inflated by on GrubHub? Yup, 30%. The restaurants input their own menus and prices, so this was a deliberate decision by Chipotle. They decided that on top of the customer paying a service fee and tip, we should also cover their restaurant fees, so they don't lose a single dime to the delivery apps. Super shady. I let Grubhub know, but Chipotle is a no-go for me. Too bad, I'm a very frequent delivery customer. read more

Chipotle Mexican Grill - Deceptive practice of inflating Grubhub prices to pass on service fees to the customer - Fast Food Near Me - Mount Kisco, New York

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Worst chipotle ever Absolutely no protein in my tacos Have pics to prove it Complained and was told to pound sand I like giving good reviews but this place deserves to be put out of business So not come here read more

Chipotle Mexican Grill - No meat in my tacos - Fast Food Near Me - Mount Kisco, New York

I decided to give this chipotle another chance. I went there and there was still a large language barrier. They didn't serve me the correct food. I was very disappointed by this service once again. read more

Employee named Chase at the Chipotle at 195 Bedford ave Mt Kisco New York was extremely rude and racist. I requested white rice for my 3 year son child's meal. I needed the rice without the Cilantro which I get whenever I go to chipotle because he is allergic and she would not honor the request saying they chipotle doesn't offer it when I know they do. She was sooo rude in her approach. I felt she was being raciest because she helped all the other customers on line with no problems. I visit this chipotle all the time and never had any issues. I went to another chipotle down the road and they did it no problem. read more

I've had Chipotle all over the country. In New York midtown, in the San Francisco financial district, on a road trip convenience stop, and in airports all across America. Chipotle has mastered the fast casual, choose-your-own-adventure, fresh and authentic, online ordering experience, with a good measure of marketing finesse for added effect. No matter how long the line is, it's always fast and efficient. No matter how many times you've eaten at Chipotle, there's always a minor stutter when someone shouts the initial, "White or brown rice!?" at you. Cold, though apparently effective. Chipotle food quality is solid. The rice has good texture. The vegetables feel fresh and vibrant. The meats are generally flavorful and tender. The guacamole is well seasoned and bright. The perfect unifier. And there's a lot of food within each order. I don't think many fast casual chain restaurants stack up to the standard of Chipotle's general consistency. A few tips from a well steeped self-proclaimed Chipotle aficionado: (1) the steak is the worst protein order by far and is typically flavorless and hard as a rock, (2) I have never tried the queso but the pale yellowish orange complexion and seemingly grain cheese porridge like texture doesn't help, and (3) pinto beans always over black beans. On this particular order from Mt. Kisco, the order was incorrect and the steak was charred into a crispy inedible nugget. But props to the corporate overlords. read more

Chipotle Mexican Grill - Fast Food Near Me - Mount Kisco, New York

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once again my order is wrong and is missing a side of rice. kids meal with whole chunks of chicken as a side instead of inside the chicken quesadilla like i ordered. and no one speaks english here and they dont understand. also they were giving me the wrong drink, clearly they do not read your order. this is the last time i order from here. read more

For starters, they didn't serve me enough meat cmon now. And proceed to charge me $16, while my two black friends got bigger servings and charged less. Mind you we all ordered the same thing, just so rude and disrespectful. It's because I'm a Latina women in this economy. read more

I love Chipolte, but this location is horrible. About 3 weeks ago I ordered on line (Chicken salad) and the chicken was inedible. It was chopped up burned skin. I decided to give it another chance and ordered a Veg. salad (DID NOT WANT THE CHICKEN). I ordered on line. Went to the restaurant and it was FILTHY. There was food all over the floor almost looked like someone had been sick. When I got home I unpacked my dinner and it was the wrong order. All things that I would not eat including the shriveled-up chicken. I called, but they direct you to their website and I was not able to get though. read more

Wow it is 12:35pm on a Saturday in October and this Chipotle's front line is closed yet again. Making it only possible to eat if make a digital order. Why even keep this store open (three different times this week we came for food, only to find the Frone Line is closed yet aagian? You could just find a cheaper location and offer only take-away, Instead of always keeping your front line closed and only taking digital orders. Sadly I really want Chipotle, but I refuse to go because after showing up 7 other times only to find out the FRONT LINE CLOSED AGAIN! I might consider going again if this store answered the phone to let patrons know if the Front Line is open or closed or offered some other way of telling if the Front Line is open (NEVER DOINF TAKEOUT HERE AGAIN). This is the last place I would make a digital order after the number of times I tried ordering for pickup after first opening. Let's just say none of the food was ever warm. Go at your own risk, even my eleven year old has given up on chipotle and he would eat their every night if I let him. Old review: Honesty stay away! This place is closed more often than they are open. This store may offer digital orders when they close the front line, but after utilizing their digital orders multiple of times since this MtKisco store opened I realized every meal was cold (especially if I called in for an order to be picked up an hour from when I ordered, because I am driving. They make it immediately and it sits in a bag until I arrived an hour later at the specified time I put for my pickup. read more

Chipotle Mexican Grill - This place is closed so often you should call to make sure they are open. Terrible business - Fast Food Near Me - Mount Kisco, New York

Overall my experience was great ! Despite VERY demanding customers, one of whom was rude and condescending to the employees, the staff was patient , efficient and professional in their service to me and to the rude customer. I cannot recommend this location HIGHLY enough !! read more

If I could give a "Zero" I would. The staff here on the front line are rude and only intent on moving a customer forward to the next step. They don't see you, customer, and don't hear you. It's like a "slop kitchen." "What's your meat? Meat? What's your meat!!" The entire experience was disturbing. + I have ordered online, before, and the results were "acceptable," but ALWAYS LATE, beyond the promised time. It seems they don't actually start your online order until you show up. This was my first time ordering live and in person at this location. I will not be doing that again! read more

Portion sizes are laughable. Im shocked this chain is still in business. I stopped going for 10 years, and then during a road trip I stopped and was quickly reminded why I previously stopped. I won't go back. Service was shaky, portion was horrible. read more

Someone has to do something with this place worst customer service ever bad attitude and always closing 30 to 40 min earlier . i called at 9:15 they said they r open i get there snd they said they ran out of food read more

This place is filthy! 7:00pm on a Wednesday, not a soul eating in and no surprise as every table and chair has serious food and dirt all over the place! Plenty of employees handling the two people on line but nobody thinking to pick up a washcloth or a broom. Be a long time before I revisit, if ever! Not even pretending to make it clean!! read more

Ordered online to pick up. Got there told them my name and still have me the completely wrong order

The MOST disgusting restaurant experience I've ever had. The dining area was filthy. Not a single clean table in the entire restaurant. The counter for napkins and plasticware looked like a mini-hurricane just passed through. Half the fountain soda dispensers produced nothing but seltzer. I will never visit this location again. Unsanitary. Disgusting. read more

All I really need to say is, this place was filthy. I have never seen a more disgusting prep area. There was rice, beans, meat and all other food items everywhere but the containers they were supposed to be in. When my daughter asked for lettuce, the young man behind the counter explained that they were out of lettuce but just give her more cheese. Perhaps it was a lack of help but there is no excuse for not cleaning up the area that is right in the customers line of sight. If that area was like that, how was the areas customers aren't able to see?? The table to ear at were equally as filthy as was the register area. The register area had cheese and rice all over the place....how does it even get there? Will never go back. read more

Order delayed then cancelled without explanation. Tried to call the store and after navigating their online answering service (which is designed to avoid putting you in touch with a real person), it rang and rang and no one answered. No idea what's going on there but thanks for making me wait an hour just to tell me my food isn't coming. Should have known from the other reviews. read more

BRO -- a] I'm a professional chef; b] I've been to at the very least 25 Potle's in my time; This is by far the worst Chipotle of my experience. And my Latina girlfriend and everyone else who has dined been here agrees. AND c] most importantly -- this mess gave me FOOD POISONING! Romaine E. Coli. Omg yummy. Felt like I got hit by a truck. Missed 2 days of work for it. Let's dance some more, shall we? . . . First of all, what kind of Chipotle runs out of guacamole? That'a like a Mexican taco truck running out of tortillas. Which they have. And they've run out of sour cream and jack cheese. Second of all, not only is their guacamole brown (either bc it's been exposed to air for too long and/or there ain't not enough fresh lime juice... highly likely it's both) it is consistently bland! Never new guac could taste bland?! I explained this to the manager (she must've been 14) and she got scared and walked away. Kk cool. It's called quality control guys. This isn't rocket science. read more

This location needs to SHUT DOWN until they have enough staffing and someone to train the staff they have. There is always an issue - it's honestly the worst location in the county. Try Salsa Fresca - it's the complete opposite. I'm done with this place. read more

I consider myself a frequent Chipotle customer who goes once a week and I have been in over 40 Chipotle's and each one ranges in quality, service and preparation of the food. Excited to try this chipotle since this was my closet chipotle (I live in Yorktown) it turned out to be very unpleasant. I have dined here several times and each time I tend to find the meat overcooked, dry and tasteless. The service is fine but the food that is a letdown. I tend to go to the chipotle in White Plains on my way home from work they do a good job and are up to par with Chipotle standards rather than Mount Kisco. Hopefully things improve overtime. read more

This location still seems to be all over the place. Last visit, I ordered two bags of chips that were either stale, probably old, or they were drastically undercooked and under seasoned as well. Then something in my bowl was super salty. The gal dishing out my pinto beans was literally scraping the bottom of the bucket, and then was just going to leave the order that way until I asked her to put in some black to make up for the lack of pinto. No one wants the scrapped bottom bits from the bucket people. No one. Seriously they really have issues here and it is super annoying. read more

I have never seen fresh guacamole here. Steak is cold on salad. Management doesn't have good people skills. Workers are miserable. Found small black curly hair in salad. read more

I walked in and was confronted by something I had been longing, a smile. The server Brian greeted me with honor and significance. When I think mexican food, I will now think chipotle in mt kisco, and brian the server. read more

Nothing like eating a burrito from this place and biting into a chicken bone. Even got the whole order wrong. Disgusting read more

Chipotle Mexican Grill - Fast Food Near Me - Mount Kisco, New York

TERRIBLE This Chipotle sucks beyond belief. Bad food, bad staff, and the slowest service I've ever seen. Online order was 30 minutes late, missing ingredients as well as additions I didn't ask for, and the food was just bad, it's that simple, it didn't taste good. Would give it zero stars if I could. read more

I can honestly say that out of the last fives times I have stopped here to get food, the doors have been locked for four of them. Impossible to rely on this Chipotle for food and corporate should be ashamed for allowing this. read more

I order for pick up to avoid the crowd and the virus but these people do not follow the schedule. They are so behind. I have been waiting here for 15 minutes already and they still have not made my order. I could have just ordered it straight at the counter and it would have been faster. So unacceptable! read more

This place is terrible. I ordered two burrito dishes both with corn salsa to add. Both got delivered without a trace of any corn... I complained Doordash but no response or apology... You can't mess up these kind of orders. read more

Chipotle Mexican Grill - Corn salsa was not added to the veggie bowl burrito... - Fast Food Near Me - Mount Kisco, New York

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Terrible doordash service took over a hour too get my food let alone when I did get it, it was freezing cold and not even half the bowl was filled I had too throw it out read more

I experienced chipotle for the first and probably the last on Thursday 12/10/2020. To tell that we were disappointed was putting it mildly. One paper and One onion on a Steak taco do not sound like Fajita Veggitables to me. I ordered a Small and Large Guacamole and got 2 smalls when I paid for a large. I am extremely disappointed and would NEVER recommend this restaurant. read more

Stopped by yesterday and half of the bins of ingredients were empty and weren't available. Secondly, they put 5 chunks of steak and barely any rice inside of my burrito, way too little of a serving. They also started wrapping up our burrito before it was finished. The line was also very slow and waited for several minutes. Not going back to this location. read more

Wish I could give zero stars. Worst Chipotle location I've ever been to, and I travel a lot.. this one just happens to be near my residence. Always out of something basic like guacamole or queso, imagine if McDonald's ran out of ketchup. The servings suck, you literally have to pay for double meat meanwhile it's 2 half scoops that add to single meat. Staff is incompetent. Worst chipotle EVER. read more

this chipotle is horrible. They say the only allow online orders in store, but when you try to order online they are out of all types of meat but pollo asado. How would I be able to order their food now? I tried to call multiple times, but they don't pick up. I've talked to different people and they are all rude. To top it off they are unsanitary. They touch food without gloves and don't wash their hands in between customers. I am extremely disappointed with this chipotle knowing they could do much better like other locations near. read more

Corporate/management, please do something about this location. Severely understaffed, out of several food items, and a terrible experience. I can't even blame the employees today when there is only one individual to handle all eat in/take out orders. I will definitely look for other food options when in the mount kisco area from here on out. read more