This chipotle is the worst location i have ever been to . The 3 times i have ordered online for pick up it has not been ready at the time i requested and upon my arrival to the restaurant it has not even been started. The orders have also been wrong every time. It does not help that the staff is messing around talking to eachother and not making the food . The food preparation also sucks. They never have food ready for when their bowls are out. I would give 0 stars if it was an option! read more

I love Chipotle, but I am disappointed by this location. The first two times I went there with my husband in the past two months, my chicken in my bowl wasn't fully cooked and I finally took it back the second time. My husband's beef wasn't fully cooked either...not very appealing. read more

Can someone explain to me how Chipotle's stock has gone up when they serve such bland Mexican? It's almost like the Ikea/white guy version of Mexican. Ick, ick, ick. I love Baja Fresh soooo much more where the food is not only hot--mine being cold from here (not the meat, but the beans and rice were cold)--but so much tastier. Tried the chicken meat which was ok, but the steak...OMG...it's like someone poured hot sauce all over the steak and said proudly to themselves, "OK..now it's Mexican." Not. Never again. I really hate the cold, bland food served here and am just scratching my head how anyone--other than those who have never had great Mexican--could even like it. What give folks? I just do not get it at all...and I mean at all. Back to Baja Fresh for me: hot food, cooked just for me and good sauces not some Tabasco bottles sitting around. This Chipolte chain sucks big time....ick. OK, I tried it again yesterday. This is my review: If you love non-spiced, mediocre, fake Tex-Mex Mexican food this is your place. It's edible I get that, but surely for $7 or so you can get better. This is Phoenix after all! I heard a nice looking man in his early 60's talking to his wife and grandkids next to my table about how wonderful the food is "as usual." Goes to show you that one man's trash is another man's treasure. I think the food is about so bland as it comes myself. But, then again, maybe his wife's cooking sucks--and from her size 4 size--it probably does, so Chipotle is wonderful compared to her cooking? Only thing I could think of that would make an intelligent man rave about this bland mattress stuffing crap they try to pass off as Mexican. ...and their darn stock is still going up. I guess I just do not get it at all at this place. read more

What can I say? I've been in Chipotle stores from AZ to UT to FL. Same great food and experience.

I really have become a fan of chipotle recently. The food is a caloric motherload, which is fine for me since I am skinny & do not really need to worry about weight gain. I also think the staff is friendly. I hate the lines during peak times, but that is expected when a place serves good food. read more

had a bogo from the library reading program, so my hubby and I used it along with his free movie passes at Harkins for a special Father's Day/Date night. It was fast, clean and it pleased my carnivore loving husband and me the vegan! I made a salad with the sofritas, which were quite tasty and had just the right amount of heat. My husband tried the barbacoa burrito. he like it a lot. read more

This is the worst chipotle i have ever been to. The customer service was awful. The rice was undercooked and they are always out of something this time out of corn asked if i wanted to wait for them to make more. Wont be coming back to this location ever. read more

How in the world have I lived this long without knowing Chiplote? Love, love, love this place. This particular branch has a wonderful and enthusiastic staff. They are very efficient and really seem to enjoy their job. The staff even pretends they didn't see me on their same shift the day before! read more

Fajita steak burrito, little white rice, black beans, fajita vegetables, steak, pico de gallo, spicy red salsa, little sour cream and guacamole. read more

Chipotle is one of my all-time favorite fast food chains for a variety of reasons. I went to this particular location several times while on a 2 week vacation to the area. Overall, I was a little disappointed as they messed up my ordered multiple times. I ordered a salad bowl and never received salad dressing. On a different trip I ordered guacamole and chips and never received the guacamole! read more

OK, I have done the math and I have now officially eaten at Chipotle over 1,000 times over the last 11 years, going back to the first time I had the Barbaccoa at the brand new Chipotle in Frisco, TX. I think that says enough! read more

Being from New York, I'm used to a Chipotle on almost every corner. Recently moved to Phoenix and this one was closest to my house, and thank the burrito gods for that, as I've been here at least once a week since moving. This is by far the best Chipotle I've ever eaten at. Not only is the staff incredibly friendly and more portion-generous than I'm used to in NYC, but the ingredients are always fresh and fantastic, the restaurant is very clean, and they're very fast; even with the line to the door, I still get my meal within a few minutes of walking in. read more

Have come to this location in the past and today I had the worst service experience in my life. There were 2 employees that very rudely handled a request that was very small. Then when I let him know he was out of line, he became even more rude. Between arguing with me and not listening and having to ring me up twice that was enough to make me want to walk out. THEN one of the employees involved had the gall to come over and asked how we were while we were eating. I let him know the food is fine but that does not change my thoughts that I will never come back to this location. THEN when my husband went to get a lid they gave him a coupon for buy 1 get 1 free.... As one last sad attempt to save themselves. I personally will never step foot in this location again and will rethink even choosing Chipotle as a whole. If this is how the company trains their staff then I will not support or contribute too. Goes back to a simple rule when it comes to service, it's not what you are saying but how you say it. read more

Put in catering order online with this store. Got there and food wasn't ready. Then their machines don't swipe some credit cards. Had to go to bank to get cash. Came back and food was cold. Mgr wouldn't warm it up or give discount. Couldn't serve 50 people cold food and mgr yelled at my husband 'to sit down'. Mgmt handled everything poorly and if I were you don't cater with this store unless you have a 'plan b'.... read more

Just got dinner of burrito bowl and they literally scraped the guacamole of the container and did not even bother to get from new batch. Same with lettuce, picked the left over from bottom and put it in the bowl. Thanks Chipotle for the great service. read more

What a wonderful experience. Hubby has celiacs and the staff was amazing and very accommodating. Even gave us a free meal for next visit. Will be back on our next trip to Phoenix and will recommend chipotle to everyone. Brett was amazing. He deserves a raise. read more

Great store, fast service, friendly people. Tables are cleaned fast. Wish there was more room between the close tables, and more tables. Maybe they can buy the old chop chop next door. read more

Always great food and staff is next to perfect, they're friendly and will crack jokes with you. Managers are always friendly as well

The staff has always been 100% courteous and professional every time I am there. The line is always long, but moves very quickly. I am there about 2-3 times a week and it is always a great experience. Keep it up Happy Valley Chipotle!! read more

We had lunch there today and found very quick service. The folks were friendly and accommodating. The facility was spotless. And, best of all, the food was as good if not a lot better than any fast food place we have visited. We will be back for more. Thank management for running a good ship. read more

Not impressed. After all of these years, I finally decided to try Chipotle because they have a two for one deal, I think because they are losing sales due to some bad food issue in the past (did not affect my decision at all). First off, I had a carne asada burro but it was mostly rice and beans, and hardly any meat. Why not call it a rice burro? Second,, the salsa did not have a kick at all. While I was eating the burro I did not even taste the salsa. Third issue. After three bites, the burrito fell apart. They do not seem to know how to roll a burro at all, which is surprising to me as this is their bread and butter. There are too many good choices in Phoenix for burros in Phoenix (burros are large, burritos are small, Chipotle's are fairly large so they are really burro's, not burrito's). I don't think I will go back unless I get another BOGO deal. Otherwise, not really worth the cost. read more

Line always suck. Usually a wait for the food also. But other then that the staff is pretty great and fast. They do not give a lot of meat out there and you must have to get a double portion for the meat. read more

If I could give zero stars I would. Worst chipotle in Phoenix. We have gone here multiple times and have received horrible food. The food is either old and cold or undercooked. Given this location a few chances since it is closest to home, however each time we have be let down...Needing to microwave our food when we get home two miles down the road or throw it away all together. All the kids that work there are rude and have horrible customer service. They spend more time talking to each other than helping customers and moving the line how they're supposed to. Don't forget they skimp you and give you half scoops of food from the bottom of the containers or just don't offer half the food selection and claim "we are out" even tho they don't close for three more hours. Won't be returning. read more

Getting to this particular location is half the battle. As other reviews have noted, it shares a parking lot with Best Buy, Buffalo Wild Wings, Chase Bank, Mellow Mushroom, Johnny Rocket and other locations... however Chipotle, despite being right next door to Best Buy with a lot front location has the longest walk to the door. Not to mention, regardless of where you park, you have to walk past a set of dumpsters. This location does offer online ordering. That's a great thing these days for people on the go, however EVERY TIME I order online I end up waiting longer than if I were to just in line. Each online order I've placed has caused me to wait an additional 15 minutes on top of the half hour recommended wait by the website, I.E.: If I order at 5:00 the website will say "you're food will be ready for pick up at 5:30". When I arrive at 5:30 I find out my order hasn't even been looked at and the cashier has a look of shock on their face, and I don't get my food until 5:45. Instead of rushing my order, they put it through the line with the other people standing in line. At the longest, I've counted as many as 6 people going through the line while I waited for my online order. While the staff usually gives me a free drink to keep me calm I look at this as putting a band-aid on the situation while I'm standing there looking like a crazy person waiting on my food. One time this happened and the manager actually ran out to me to in the parking lot and he was VERY apologetic. He gave me a coupon for a free taco/burrito/bowl to get me to come back. Well at much chagrin, I went back. This time I stood in line instead of ordering online so I could get out quicker. At the register I presented my "free food" coupon. The cashier looked at it and handed it back to me saying "this is a buy one get one free coupon if you want we can make you another burrito so this will be legit." I looked over the coupon and no where on it could I see a "buy one get one free". I showed the cashier and she stood her ground on it. I asked if her manager was available and she said, "no, are you not going to pay because if you're not I'll need you to move so I can help the next customer." I left my food on the counter and passed the coupon on to a group of fire fighters standing in line. Well, I went home and promptly e-mailed Chipotle's corporate headquarters and explained everything. Within 20 minutes I was in dialogue with the regional manager. She contacted the branch manager, the one who gave me the "free" coupon. He knew exactly who I was according to the regional manager. She personally sent me a stack of coupons for free food and forced the branch manager to train all the staff there on how to process the coupons and how to treat patrons. Ok, so this time around I went in armed to the teeth in coupons and piss and vinegar. I went through the line. The tortilla guy, as usual rushed me through in a whirl of incoherent muttering about what I wanted on my three burritos. The meat and veggie guy didn't miss a beat on my orders. He saw the coupons and actually seemed stoked that I had them. I got to the cashier and he just looked pissed that I had them and took his sweet time processing them. Then charged me $6.24 for guacamole. Mike, the branch manager saw this as he was leaving his office and told the cashier to comp the guac because it just looked stupid to ring up 3 burritos and chips and salsa and drinks for free and then charge for guac. So I recommend Chiptole for their food because it is good and you get what want the way you want it. The service at this particular location, in stark contrast to their food, sucks. They are quick to argue with the customer when their manager is not present yet tuck their tales when he is around. If you have a coupon, prepare for battle. Do not bother ordering online. They will lose or forget your order and just make you wait longer. Going through the line is actually quicker regardless of how long the line is. read more

I love Chipotle and have made my rounds to multiple branches. The team off Happy Valley always have an extra large smile, some jokes, and make me smile. Great job ! read more

Had lunch at this Chipotle, they were fast and efficient. We decided to support Chipotle today because of the political lobbying currently taking place in attempts to sanction Chipotle for not being 100% GMO free. As a company they are making an effort to provide a GMO free option when and where available. They are making an effort and stepping out in front of most other company's on this issue and should be supported not chastised. Go Chipotle! read more

I like coming at this place, they are friendly and are generous when making a bowl. I would eat sofrita if it wasn't that spicy, but beside that everything taste delicious read more

Tired of going in and hearing "oh sorry we're out it'll be ready in 10 minuets." What happened to prep? Why didn't you start making it 10 minutes ago? I work a regular job too and when I'm there I think smarter not harder. Every time I go to this location it's either out of something or everything is cold. Why not just try doing you job properly? read more

I love Chipotle but this location cannot get it together! The staff are in no hurry to help a long line of customers and are more concerned with talking to each other instead of working to get the line down. From what it looks like, they have no care in the world, meanwhile the line is growing and customers are getting anxious. If I had not already committed so much of my time already, I would leave. Employees could definitely use some customer service training. read more

I have had some pretty bad experiences here, but it seems like they are getting better. I don't know if they're under new management now or what. I used to order lunch to be picked up and my food was always cold! I've stopped doing pickup orders now because of this. read more

Burritos are Best. Authentic and soothing taste. Lots of options. Good sides. Friendly staff.

So I'm a regular at this Chipotle. I probably visit at least twice a week. Ever since the update to the new mobile app, I have had issue with ordering. The first time I accidentally ordered queso on my bowl, and due to dietary restrictions I needed it remade. I'm going to assume the man who refused my request was the manager. Thankfully there was an awesome employee who knew I shouldn't have to pay for another bowl. However, today I am let down again and this time it's because the order was sent to the wrong store. With no empathy, the same manager told me to go to the other store or pay for a bowl here. Wow. read more

I eat here at least 3 times a week. Now, there's a new girl working the line and she somehow thinks it's cool to skimp out on everything. There were two people ahead of me who had to ask for extra rice, beans, and salsa. I thought they were being difficult. Then came my turn and she put maybe 1/4 of white rice in my bowl. I get when you charge extra for meat that's expensive, but come on rice is like a dollar per 5 pounds! Someone there please train the girl Chandler better or I'll be eating elsewhere. read more

Customer service is horrible! I felt rather insulted during my most recent visit to this restaurant (which will most certainly also be my last). My order was not granted an employee's full attention and was consequently messed up. Rather than offering me the messed up order free of charge, it was given to someone else in line. When I asked why it was not offered to me, the employee essentially laughed in my face. I sincerely believe that racial prejudice and ageism came into play during this situation. I could not have been more offended! Avoid at all costs! read more

We love Chipotle and this Chipotle on Happy Valley does not take pride in their service or food...what happened to good customer service and the rice is clumpy...this is not just a rant because of one time...I remember when Chipotle was forming years ago and they took pride in their food and gave you plenty of it without just throwing a little bit of meat in wrap or bowl. read more

By far the worst customer service I have had at Chipotle ever. A word to the wise stay away from this high school employed location especially an hour before closing time when all they care about is cleaning up and going home and you get old food. Shame on you Chipotle! read more

The cashier at this location ANNA is extremely rude. I don't understand how a company could want anyone like her interacting with customers, she was so unpleasant and when I brought it to the managers attention she backed away from the register and starting punching her hands threatening to fight me if I got her fired from her job, her manager had to send her to the back and take over my transaction. I will NEVER be back here ever again ! read more

We usually go to this place as we work in the area. We went there on a Friday, we stood in the long queue, got our dinner, as soon as we sat to eat, saw that a lady was just going to each table handing them over bags and boxes to pack their dinner and whispering to them that there is an emergecny or something... the thing to be noticed here is that nobody came to our seat to inform us of anything (seeing that we had a child with us). We do not know if there is a shooting outside, or a fire or something else We just got a hint and pick up our son and bag and got out leaving our dinner, well nobody gave us the boxes or bags, to pack our dinner. we got out, so we realized there was a fire...a lady took our number and said she will take care of everything. We then went to another chipotle, as my son just wanted his beans and rice (kids are particular like that, he knew he was going to eat his beans and rice and he just wanted that). Manager called us told us please come in anytime and and say at the counter that you were part of fire incident and your meal will be on us. I said I'm sorry but i'm not comfortable doing that (asking for a free meal at the counter). I told her I spend this much if you could send me a card that is well and good. she took our address and said she will definitely mail it to us. we never got anything in the mail. It does not mean i stop eating at Chipotle, we love it. But till the time our issue is resolved we will not go to This Chipotle, even if it is inconvenient to us. read more

Worst chipotle ive been to. The employees on the line weren't even paying attention. I needed to order 4 different things. I said it in the beginning and everytime one was set up theyd start workin with the person behind me. I had to remind them a few times how many plates i needed. The food itself tasted fine, not great. My burrito was totally ruined. It looked like they ripped it and quickly wrapped it so i wouldnt notice. Wont be going back. read more

I visited the Norterra Chipotle and felt compelled to recognize one young man there who went above and beyond. The fact that I am going through some life changing issues must have shown on my face, because he asked how I was doing, and I did not have a cheery reply. It was lunch rush hour so everyone there was busy, and he took an extra few minutes to say some kind words to me and make sure I had an exceptional customer experience. I sincerely appreciate that. He did not have to do that. I only wish I got his name, I think he had some baseball tattoos. Anyway, thanks to this employee there who took the time to show some compassion and try to brighten someone's day. You never know what someone is going through. And, today you often don't get exceptional customer service, so it should be recognized and rewarded. read more