I stopped by yesterday after the mall to get some food and was craving chipotle. I got the burrito bowl with rice, chicken, pinto beans, queso, sour cream, corn, pico, and lettuce. Super refreshing and filling! My go to each time I come to chipotle. The staff were friendly and it was clean inside. It was not super busy so I got my order done pretty quickly. The service was good and the food was tasty! read more

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Aloha Hawaiians, Let me tell you brother. Got some dip today. Try the guacamole at this chain Restraunt it's awesome and consistently good from store to store. This location was very busy. There were a lot of people doing takeout. However the inside of the restaurant is dirty and not a place that I would like to dine at, :(. I've tried this location about 10 months ago and still consistently low rating. Try the one at the 7th Street and Bell location. read more

Years later and they still can't seem to get their to go orders right. This quantity is seriously insane!? Not even half the size of standard portions when you are in person. I just paid $30 bucks for this!? Uber won't reimburse and pushes blame on Chipotle. Crazy read more

Chipotle Mexican Grill - Steak Burrito Bowl - Mexican Near Me - Phoenix, Arizona

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After seeing a movie, we stopped by for a quick bite. We should have left as soon as we saw the over stuffed trash cans with disgarded wrappings and cups on the floor. Two overwhelmed employees came from the back and did not wash their hands nor did they have gloves on. The grated cheese was clumped together and when I finally ate my salad "to-go" it was too late to complain. I asked for brown rice and they gave me white. The chicken was lukewarm and the greens were not fresh. It was a very bad experience and despite the employees really trying to keep up with the front and the back. Stay away. read more

Embarrassing. You need to fire whoever is doing your online orders. I just ordered online take out and this is what I got home to. I very rarely go to chipotle, let alone this location, because it is never a satisfying experience. The food is either stone cold, NEVER enough of a consistent amount meat or rice, brown guacamole, sour corn salsa, rude employees (esp this location) or a super dirty lobby (esp this location) or a combination of all of the above. But, my kids like it after practices, so I gave in tonight. Mistake, as usual. Should've went to Five Guys. Ordered a steak bowl and 3 "carne asada," if you can even call it that, tacos. There was literally 3-4 pieces of "carne asada" in each taco. There was more corn, sour cream and cheese than meat. Literally, a sour cream taco. Employees don't care, obviously management doesn't care, management is non existent, food quality sucks, the place is filthy, and you get absolutely ripped off EVERY. SINGLE. TIME, you order from the app. It's getting really old. Minimum wage went up, but the attitude, effort and care of the employees has gone down and no one still wants to do the job with pride. It's not the money, it's the people you hire. This is a typical corporate $h!thole. I wasted 1600 points on a rice and lettuce bowl with some steak that didn't even fill up half the bowl, and $14 on 3 sour cream, corn and cheese tacos with stale tortillas. Thanks for another memorable experience Chipotle! YOU NEED PROPER STANDARDIZED PORTION CONTROL. YOU KNOW, THEY MAKE DIFFERENT SIZED PORTION SPOONS FOR RESTAURANT SERVICE. EVEN IN DIFFERENT COLORS FOR THE DIFFERENT PORTION SIZES!! MIND BLOWN. After 25 years plus, you'd figure you would have this whole portion size thing figured out. Seriously. It is the ONE thing that has been consistent in the complaints about Chipotle. Amateur hour. Think about the time and trouble you would save if you did what every other successful restaurant has done in the last 100 years. People don't want a crap shoot with their online order. We should expect the same amount of ingredients every single time we order no matter the location, time of day, or what pissed off employee is behind the counter. A customers portion size shouldn't depend on the employee behind the counter. It should be consistent across the board without even having to think twice. BUY THE SPOONS! There are 5-6 years worth of 1 star reviews for this location on Yelp about the SAME things. It's time to make a change. But you know nothing will change, it never does, so I'll wait for my poorly worded automated response. UPDATE: I shouldn't have to go to your website and regurgitate what I said on yelp. This is part of the problem. We write reviews for you to read and to inform "management" about any issues or otherwise. It's not our responsibility as customers to contact you AFTER we have made you aware of a problem. If your really cared, you would contact us, not the other way around. Corporate BS. You guys can address us right from here, but you don't. Why? Because it's a BS automated response masquerading as customer service. Just another corporate "pass the buck" scheme. You have all the information and photo evidence of what happened. I'm not going to rewrite everything I wrote on here. Customers with legitimate complaints should be contacted by the actual store manager. What a joke. I'm here if the actual store manager wants to talk. read more

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Portions have gotten so small it's not even worth the price anymore. I got a burrito bowl and only had about 8 pieces of chicken in it. Chips were stale. This location has really gone downhill. read more

Yesterday we stopped in for lunch at the Anthem Chipotle and was disgusted by how dirty everything was. I ordered first and then my husband. The cashier stood staring into space while she waited for my husband's order to be made. The counter was so dirty I didn't dare put my purse on it with food absolutely everywhere. She should have been cleaning off the counter while she had nothing else to do. The same was at the order counter where food was everywhere. At every Chipotle I've been in the person making the food wipes off the counter almost after each customer. And customers aside, I sure wouldn't want to work with that mess in front of me. This is the 3rd time we've eaten there and the food is consistently lukewarm. The manager needs to crack the whip on the kids working there to get that place in order! read more

This location is right by my house and my favorite- not so much after today. I felt so awkward. As I was getting my bowl I was asked after every single ingredient "Is that it?" I didn't even finish adding everything I wanted because it felt so rushed and awkward. After I asked for a lime like I always do- everytime. I was told they don't have them, so I asked in general or just not today. Was told just not right now. He said only "whole" limes. I asked if I could have one and he marched to the back and threw it in my bag... also paid for chips and they were not put in my bag. I always give people grace- life is hard. But this customer service was just bluntly mean and awkward. read more

Talk about the smallest bowl and burrito.. this wasn't a kids meal. Paid for extra chicken which maybe that's all they gave me. Made the mistake of ordering through the app to-go and gave a $4 tip. Jokes on me for being generous. Update: Looks like Fia tried help but also provided an under portioned response. read more

Chipotle Mexican Grill - Small burrito and equally small chicken bowl - Mexican Near Me - Phoenix, Arizona

This location fails to practice hygiene and food safety practices. I watched an employee grab chicken that fell onto the counter and put it in my salad bowl. Additionally, you will not be given a salad dressing upon ordering a salad. You need to ask separately for a salad dressing if you order a salad. I have visited this location for lunch multiple times this week, it has been a consistent issue. read more

Super efficient and always fresh. Great food every time, this place never disappoints.

Chipotle Mexican Grill Attn: Emily Murray 2470 W Happy Valley Rd, Ste 1181, Phoenix, Arizona 85085 623-215-0900 If you want guaranteed bad service with a scout, and you also want your order messed up, you can visit this Chipotle store in Phoenix, Arizona. Chipotle for me is a consistent 4 or 5 star operation, as it should be. This Chipotle location is a store that I avoid at all costs. This location is not a clean looking store, trash cans are regularly backed up, food is spilled on the floor behind the counters. Cashiers are nice enough, but the food servers act like they really do not want to work here. Would give this Chipotle store negative stars if I could. Well deserved 10 negative stars for todays experience alone. Asked for corn, and was told by the server that they ran out of corn. I know that he was lying. Paid for my meal, walked over to the to-go window and asked for some corn. Guess what? The to-go window found the missing corn that we needed to enjoy our Chipotle burrito bowl meal. Excellent. Emily Murray, this is all on you. Clean up your store, train your workers, there is absolutely no excuse for horrible service and a dirty Chipotle store. Will not return here. No way, Jose. Not recommended to anyone. Steer clear. Jordan read more

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I went to this one today. I am extremely satisfied with the customer service. There were only two girls working in the front and they had their act together like no other. I am very happy with the portions that were given they were not going to Cook just right. I ordered my normal burrito bowl and it was perfect. I loved how they folded the tortilla. When a man wrapped them, they weren't stuck to one another like other places that I've gone. I will definitely come back to the happy Valley chipotle. I am always satisfied with the thing. The only thing that's annoying to me is the parking lot but that's because there's construction going on where the Best Buy used to be. read more

Really clean location. The team members are super efficient. Everything fresh. 10/10 recommend!

Worst Chipotle experience ever. Don't eat at this location unless you want your order wrong, burnt and just poor quality. Spent $53.81, what a ripoff. We eat at Chipotle regularly, ordering in and doing pickup orders and this is just unacceptable. read more

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The kids aren't doing anything, look mad as shit, tried to give me chicken when I said steak. Had to stop them. tried to give me pico when I asked for hot. Had to stop them. Tossed my to go bag on the counter and it fell over.. 2 more visibly flirting in the back.. whole experience was bad. read more

Horrible! Stay away and save your money. Chips were stale and this was my food I received. read more

Chipotle Mexican Grill - Mexican Near Me - Phoenix, Arizona

The employees are just not good at customer service. I ask for chips for my kids meals and they tell me there is no chips as they have bags of chips behind them.. no apologies, rude to the other employees when they make mistakes. A little empathy goes a long way. :) read more

Waited 5 minutes to just order and it was just us in the building, you can tell the workers just do not care to be there or even act like they care.. both had AirPods and was annoyed that we were even in there ordering food. Food was fine just expected more from the service team! If u hate ur job don't work or find a new job!!!! I usually don't go on my phone while I'm ringing customers up but apparently that's normal for them!! read more

My husband and I live in Anthem, which is the closest location. We typically love Chipotle, but the service here has not been excellent over the years. Every time we come, they have new employees, and we never know if it will take us forever to get our food. We have literally waited for 30 minutes to get through a line before and/ or walked out. This has happened on several occasions. Outside of the high turnover, the food is good, the ambiance is comfortable, and the center of Norterra is a great spot to hang out. It is not a bad choice if you decide to eat here, but I would see if they're busy before deciding. read more

I LOVE Chipotle, but I do not love this location. The parking is terrible due to some nearby construction, I don't fault Chipotle for that, but they don't provide an experience that makes dealing with difficult parking worth it. I generally order on the app, so no issues with anyone that works there, but portions have been small and thrown together haphazardly, the guac has had giant chunks of avocado in it and, more times than not, the salad dressing is missing. Why do I go back? When Chipotle is good, it's great, and I keep hoping to hit it on a good day. read more

I went to this location 15 minutes after it opened and ordered tacos with a side of guac - which costs extra. I just opened the guac at home and it's dark dark brown. Like dark. How is that even possible when they just opened and claim to make everything fresh/don't even have a fridge? read more

I did the order on the app so I didn't talk to anyone to know if anyone was friendly or not. The food was ready when I got there and by the time I got back to the office, it was fresh and still hot. Plenty of parking and easy access. Got the carnitas bowl and it was fantastic. Very flavorful. Highly recommend the carnitas. Only thing is it's better to get double portion, if you are really hungry but regular is good for a lunch. read more

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Terrible Terrible , I ordered for pick up, the receipt and order looked correct but when i opened the bag at work it was a complete different order. It's so inconvenient when u are rushing because u have to get back to work and it's completely wrong . I don't understand it's a simple job ! Check the receipt check it's the correct order and close it up . It seems like these employees just don't care . We trust that everything is correct . I guess I'll be doing their jobs from now on when i order. Check ure bag before u leave! Because they're only going to credit u a meal with an expiration date for a month and with a third party. read more

This chipotle is the literal worst chipotle I have ever been to. Every single time without fail there's something wrong with my order when I place for pick up. No side of rice and no drink? Nice. Opened up my tortillas and what do I see... MOLD. MOLD ON MY TORTILLAS. ARE YOU KIDDING ME. I'm sick of it. Even ordering in person everyone is so rude always. Half the things are "out" because they are too lazy to do anything. I'm tired of this and will be driving the few extra miles to the chipotle off of the I17 and 101. read more

Chipotle Mexican Grill - Clearly green. Tried to take a bite and it all tasted like mold - Mexican Near Me - Phoenix, Arizona

I like chipotle but this location has been extremely disappointing. My portion of beef Barbosa was so tiny today. I thought about complaining but didn't want to be. Jerk. Then I got home and saw how small the portion was and I regret my decision that I did not say something. It was a joke. This location never seems to have an adult manager onsite and definitely needs it. Portion are completely inconsistent and eating area is regularly sub par for a chipotle. Please someone come help this location out. It is really sad. read more

Cleanliness and proper handling of food is a 0/10 - Worker put on gloves, grabbed the tortilla and then continued to the back to grab something else touching the door, the register and even wiped the counter before coming back and proceeding to make my burrito with the same set of gloves, in which I called out. Also, In App orders are never accurate and we always have to check and re go back in so it's just not effective.This location will be one we don't return to considering all the chances we try and give it and hope for the best, it's always just a waste and so disappointing. read more

Awesome free food stand never seen nothing like this before! I will be coming back for more. read more

Chipotle Mexican Grill - Great free food stand here at chipotle! Yum - Mexican Near Me - Phoenix, Arizona

That was the worst chipotle I have ever been in. Food looked like it wasn't changed for so long. I couldn't even finish it and I always finish my bowl. Also the tables weren't clean and the windows were disgusting. I wish I could have gotten my money back for this. Hopefully I don't get sick. read more

Team members were friendly and the food was very fresh and well maintained. The cleanliness of the dining area can improve somewhat.

This location must be competing for the national "worst chipotle ever" award. As a Chipotle loyalist and long-time customer (4x a week for years), it's out of desperation that I share my experience over multiple visits in hopes they improve my local store. Service: if a customer comes in and orders the same burrito they've ordered since high school and the team member fails to warm the tortilla properly resulting in cracks during wrapping, probably not a good idea to tell the customer "this happened because you ordered a lot of wet ingredients". It's not me bud, it's you. Maybe try not stuffing 3 burritos in the warmer at the same time. Order Accuracy: I've never received an accurate mobile or delivery order. Today's order was close (it came in a bowl) but had the wrong meat (brisket instead of Barbacoa) and the wrong amount (I ordered double meat, got single). They threw in some fajita veggies that I didn't order, too. You've got one job, Chipotle Happy Valley and it's the same job every retailer and fast casual chain has: Make high quality food accurately with good customer service. This store consistently under delivers on the mission. I'll take my cravings across the street to Cafe Rio moving forward. read more

I went in Monday night 4/7/25 around 4:40pm and witnessed an absolutely appalling interaction. There were two women Infront of me and the lady at the checkout was being harassed by the employees. They messed up her order and for five whole minutes the employees and her went back-and-forth demanding that she pay for THEIR mistake. It was disgusting to witness. The girl had clearly just gotten off work and was being a complete angel to these employees who looked like so annoyed that anyone question them. After the issue was resolved-by the costumer who finally told them to toss this 'double protein' that she didn't even ask for. They then forgot her queso and when she asked for it THEY SCOFFED at her and one employee ROLLED their EYES!! I was in shock at this display because she was being so kind and well spoken. And was really trying to advocate for herself when being pressured by two heinous employees to pay EVEN when she clearly didn't ask for what they served her. She then told them to forget about the queso and walked off with tears in her eyes over how they treated her. I never in my life have ever been to a Chipotle with such disgraceful customer service and employees who are so nasty and act to arrogant. It was really off-putting, and I will never return to this location. On top of that. They burnt the tortillas of another customer in front of me and instead of fixing it, shoved it into her container before she could see them. They did the same to mine and it was just such a bad look. It was just the three of us in line and the person working the line was rushing around like a chicken with his head cut off and no other employee stepped in to help either...Which is so rude. I don't write reviews, but this was just so awful in every sense of the word and that girl did not deserve to be treated like that. Do not go here unless you wanted to be treated like the gum on their shoe and be looked at like you're the scum of the earth! Totally gross. Chipotle needs to do better. read more

The food is always fresh, and they give you large portions at this location. The parking is terrible though and often when busy they do not keep it clean. Overflowing garbages, dirty tables and a very dirty food service area. read more

Chipotle Mexican Grill - Dirty serving area - Mexican Near Me - Phoenix, Arizona

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I've been to one a couple times and disappointed each time. While I went through the line ordering the food there were a little bit of fajita veggies left and they looked awful. I asked if there was more being made and the employee told me no and dished up the few left. Gross. Went down the line as there were 5 or 6 people behind the line. Looked around for somewhere to sit and all the empty tables were disgusting and not clean. The soda area was disgusting. Also, the floors were nasty. Look back at the employees working the line and they were all talking and joking together. Nobody in line to be served. These employees are lazy. read more

Not the best. There are some workers who have the worst attitude. They never fill up the sides for the quesadillas and when I'm ordering, I asked for some thing and I see two of the workers look at each other and smirk. I'm right there like hello? read more

Ordered online so I could pick up and have lunch with my daughter at her school. I was so upset when we opened her food and the quesadilla was burnt with paper stuck to it. The paper literally burnt into the tortilla. Even after scraping it all away the taste was in the cheese. The beans were over cooked and dry as well. They should have remade the quesadilla instead of putting it in the tray like this. this location seems to be going downhill as the food quality lately seems to be sketch. read more

Chipotle Mexican Grill - Burnt food - Mexican Near Me - Phoenix, Arizona

I am disappointed with Chipotle. I used to love it. The food is always served lukewarm. Bleah!! And the staff NEVER clean the tables. Such disregard for cleanliness especially after we recently went through the pandemic. read more

Big restaurant with nice interior setup but dirty. Servers were not proactive and seemed to be disinterested in serving other than the billing girl. Self service kiosk was dirty. And seems girl added more of beans sauce that by the time i reached home, everything was dripping from bottom of bowl. Great opportunity in this location if management is good. This location needs to understand that. read more

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This place gets too much hate, quality years ago was awful yes, but they stepped their customer service game up. Tonight I had a small issue where they added too much Hot sauce on my bowl, I tried warning the guy behind the counter to not pour the entirety of the hot sauce on my food before it was too late, Partially my fault as well, I didn't catch her name, but I believe the shift manager for that night saw I was a little anxious as I saw the guy pour the entire ladle of hot sauce into my bowl. She made it right with 2 free drinks for my girlfriend and I, and free queso on my bowl. It's not anything crazy, but they didn't have to do anything at all. Wasnt going to get a drink, but now at least I have a beverage to cool my mouth down as I weather the storm eating this bowl. I appreciate the effort, and recognizing the problem, and not berating the employee, but using it as a teaching moment to make sure to start at a half scoop with the hot sauce, as it is excessively hot. I wouldn't have came on here and complained over such a small issue like this, but I saw the rating this restaurant has, and just figured I could take a negative, and turn it into a positive and show some love to this place. Keep up the good work! read more

This place has really gone down the gutter... first off, it's dirty. Looks like it hasn't been thoroughly cleaned in a while... second, my "salad" had literally 6 pieces of lettuce.... Yes I counted. No guac and when we asked if more can be made, we were told no... no dressing for the "salad" and wasn't told until after it was made... just a joke! Mind you, over 2 hours until Closing... one of the cooks had his phone out and scrolling through his phone... no work ethic, it's really sad... won't ever step foot in that place again. read more