Though the food is great they have consistently messed up my order. Thank goodness I check before I drive home because this is happening way too often. read more

terrible wait time - even when you order ahead on the app - almost always gets the order wrong too

Y'all don't eat here!! I found a piece of hair in my burrito after being halfway finished with it. That is so DISGUSTING and these people should be ashamed of themselves. On top of that, I ordered the chimichurri sauce and paid a whole dollar extra for them not to even give it to me. They are straight playing over here!!!! The lil dude at the window looked like he didn't even know WTF he was doing. I tried calling the store but couldn't get through. They lucky I wasn't able to reach the actual store over the phone because I had some STRONG words for them and they was in for a rude awaking. I have NEVER EVER felt the need to leave a negative review like this, but this is just so pathetic that I had no other choice but to let everyone know. This place is TRASH and everyone up in that bihh needs to be FIRED ASAP!! Hell would have to freeze over before i EVER go here again!!!! read more

Chipotle Mexican Grill - HAIR - Fast Food Near Me - Phoenix, Arizona

7 grown employees including manager and only 1 kid getting out all of the ordered. No help at all, not even refilling the station. They're lucky they're by a gym, otherwise no one would eat here. read more

The food was great, just got a plain meal, employees are very kind to their consumers. I would totally give this a 5 star rating, but my only problem is that their meat gives you mayger stomach aches. I was feeling so sick I couldn't get out of bed. I would recommend but, maybe go easy on the meat unless you want a rollercoaster going on in your stomach read more

Been giving an opportunity to this chipotle a multiple times since it opened and every time it's bad service and mediocre food. The girls working the line in the evenings always have an attitude. They never say "have a nice day," "thank you for coming," "you're welcome," or "thank you for waiting." Instead, they expect you to rush down the line and say everything you want in five seconds or less. Today, I experienced the same service. Three girls were trying to figure out something in the line, while the cashier stared at them and was on her phone. Despite the fact that there were four people in front of us and three behind, the line was getting busier. We ordered our bowls, and of course, they gave us easy rice and easy meat. One girl was not wearing her apron and was scratching her head under her hat with the same gloves she was using to help customers. As we reached the checkout counter, we received attitude from the girl who was on her phone. The receipt said "Mayrani," but I'm not sure if that was the name of the cashier. This attitude has been consistent since a few weeks after the restaurant opened. The lobby was also dirty, and there was a broom set by the pickup area where someone could easily trip and fall. Additionally, there were empty Tabasco sauces by the drink fountain. The only employees who seem to enjoy their jobs are the cooks. read more

A couple of visits later and they seem to have worked out most of the kinks from their new opening. I arrived at 1 on a Saturday afternoon and there were eight in front of me and six more eating. The line moved faster than I expected though. Watching the experiences in front of me, some workers definitely filled up the burritos more than others. The worker in the middle station, who got the toppings loaded, struggled to get some of the burritos closed while other burritos were considerably smaller. She also struggled to smile, while the rest of the crew were all cheerful. I ordered kids tacos, regular tacos and a burrito and it came to $29.35. read more

Every time I go they be so stingy with the rice and beans. Meats I get but why you holding out on the rice and beans. Service was quick that's about it. read more

I've been to this chipotle a couple of times, and every time the items don't taste like they're supposed to. I always go to chipotle in other areas and the quality of the food is always good, and taste the same. The chicken in my bowl was burnt and dry, the corn salsa was salty, and something tasted like way too much lime. I don't think they control the quality at this location or i don't know what it is. Probably will not be back. read more

Order through chipotlane. I don't recommend chipotle in general but especially not through the lane. Order double chicken extra lettuce. Barely got either in my bowl. And barely any rice in the bowl. Never go back to chipotle especially this location. Went in for refund for the extra chicken. And forgot my drink. Supposed manager didn't not process my refund correctly. read more

Chipotle Mexican Grill - "Double chicken bowl" - Fast Food Near Me - Phoenix, Arizona

the food is good, sure. but the costumer service was awful. every time i come to this place the workers always seem to be in a terrible mood--giving me side eyes and attitude--and they make it feel like im inconveniencing them. overall, not my favorite. read more

Stop offering us and then charging us for chips if you're not going to give them to us. 3rd time they do ts. Also employees are rude specifically one of them, I couldn't get her name. I came in today to pick up my mobile order and she was rude and rolling her eyes. I then asked her if I can exchange my drink bc I was given the wrong one (they do it every time by the way) and she was rude about it again rolling her eyes, tossing, and slamming things around by the kitchen. So annoying because I was polite to her. Portions were great though. read more

This is the best location I've been to yet. Matthew was a staff member that stood out. He very helpful and patient. He was gentle with the food. He prepared my burrito as if it was for him. No rush and high quality when preparing the food . Will definitely return. Highly recommend read more

Don't ever order pick up. They skimp on portions, most pathetic bowl I have ever seen from any restaurant. read more

Chipotle Mexican Grill - "Steak Bowl" aka mistake bowl. Took off lid this was the portion. Pathetic - Fast Food Near Me - Phoenix, Arizona

Order 2 burritos online at this location both burritos were smaller than my fist, combined the burritos would be smaller than a normal one at any other chipotle. Complete ripoff never ordering from this location again. read more

Over this location! Every single time, they always forget an item and in this case they put my beans and rice in a small cup! Seriously! On top of that again, i had to turn around to get my chips they forgot to put in. Chipotle really need to get a trainer in there! Too many issues at hand! The young lady began to say - "oh well we make mistakes, get over it" my steak quesadilla i ordered has 3 pieces of steak in it! read more

Chipotle Mexican Grill - Im so sick of this location! Really? I pay a good penny for my food and you put my rice in this little cup! - Fast Food Near Me - Phoenix, Arizona

The counters were full of food scraps and customer had to tell the worker to wipe the counters off! The cook dropped the oil spray bottle top and just put oil in the bottle and kept cooking! Unbelievable! read more

Worst Chipotle location in the valley. Spend the gas to go to the 51st Ave or 20th St locations. Staff was considerably rude to my 78 year old mother. She had never been to Chipotle and I was excited to have her try it on Mother's Day, I usually love Chipotle but go to a different location. Big mistake stopping at this one! They rushed my mom through the line even though there was nobody behind us or in the drive thru. When I asked the staff member to please slow down because she had never been there, she actually rolled her eyes at me. At that point she gave my mom attitude when she asked her questions about the salsa. The next staff member running the register was in such a hurry she gave us a total before the other two people in my party were even done with their order. I asked for a large bag of chips. She came back with a small. When I said I had asked for a large she went to another staff member and said loudly, she wanted a large chips but she didn't say that. She then gave a total, said with attitude, three times before I finally said, I'm not the one paying, my husband is. She gave me a blank stare and said the total again. I then asked about drinks. She grunted at me. I'm not sure why they were in such a hurry, but as you can see from my photos, they disappeared from the floor for a long while until the drive thru bell rang. The ladies in my photo had been standing there waiting. In addition, the location is filthy. There were food scraps everywhere. The counters and cooking surfaces were a mess. Several dining tables had food all over them. For staff that had plenty of time to disappear they probably had enough time to clean the place. Staff continued to glare at us and whisper amongst themselves as we ate in the restaurant. My burrito wasn't folded and the veggies were undercooked. Not such a happy mother's day for mom and me. read more

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Service...i asked for a quesadilla with half chicken and half shredded beef. The server literally put 5 pieces of chicken on the tortilla and put a little bit of shredded beef. It didn't even make a full portion. I said that's not a lot and she says yes this is a full portion. I wish i would have taken a picture to show yall what i saw. I immediately started cursing and walked out. I'm so tired of this chipotle. I live 1 min away from this chipotle and i have to drive miles away to get the service and the portion of food that's acceptable at another chipotle. Look at the rating for this chipotle. I would recommend everyone to not come to the chipotle at 19th Ave and Baseline. I am going to make a TikTok, Facebook, and IG post about this place!!!! DO NOT COME TO CHIPOTLE ON 19th AVE AND BASELINE!!!!! read more

The steak is raw, y'all need to actually cook your meat. That ish was pink and chewy asf

I go to this chipotle alot because its by my gym. You have to fight hard to get what you want while ordering. 50/50 chance the cashier will roll their eyes at you when you ask for anything, and not respond at all. I understand the repetition of working at chipotle, but the cashiers half the time are flat out rude. Food is fine, just a constant issue with service. read more

Horrible food horrible service. Easily the worst chipotle I have ever been to and it's not close

The people here are terrible and they've literally crushed our food multiple times. This is the first time with a bowl. The worker there not only crushed the top of the bowl, but then threw it in the bottom of the bag, where they then actually threw the other bowl on top of it! It's very disappointing read more

Chipotle Mexican Grill - a plate of food on a table - Fast Food Near Me - Phoenix, Arizona

Most disgusting chipotle I've ever been. Every counter was filthy and looks like they haven't cleaned all night. Front rice counter, side items counter, counter were chef was cooking, counter in the back...every single counter was covered in food. So repulsing. I wanted to turn around and leave. read more

Chipotle Mexican Grill - the food being prepared - Fast Food Near Me - Phoenix, Arizona

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They posted signs saying out of tortillas for burritos but then proceed to be making burritos for online orders. They said that's only for online orders and not for in-house. I posed the question as to why that was and not one single employee could provide me an answer. Staff was quiet and not helpful whatsoever. Brand new location with horrible service in the early couple months. read more

Food was fresh and the service was great. The girl making the food was nice and the cashier was friendly.

Went to this Chipotle today around 250 pm at the pick up window the girl working at the window at that time had an attitude and acted like she couldn't be bothered in doing her job I was trying to be friendly even in the face of her bored out of her mind look and personality towards me... I give that restaurant a 3 because the food is ok. But not the 1st time I've had rather disappointing service from this location when I got my food the chips were stale... they are always stale at this location .....come on Chipotle get it together read more

If I could do 0 stars I would. I began my bowl order with the rice and beans but was then told they were out of steak and to wait 10 minutes. I was made to proceed with the rest of my order and prepay for the steak bowl. I had to ask for the rice and beans to be remade so they didn't use what had been sitting waiting for the steak. I asked for a small cup of queso to be complimented simply bc of the wait AND I now have a second bowl that I had to prepay for that had been sitting and no longer was even warm. I asked the lady at the register (Mia-who has the worst attitude to be front line). Mia ignored me so I asked someone else who the manager was. Alyssa advised me it was my fault and that I should have asked for my food to be made when I returned. I explained to her that it was not offered and I was made to prepay for my food. I asked for the $1.60 queso as a customer service gesture for having to wait for them to refill the steak. Alyssa said they did nothing wrong and refused to remake my food although it is now cold due to having to wait for steak and being made to prepay. To make matters worse, when I got home, the steak was not even hot. I am highly disappointed in this location as it is my neighborhood location within 1 mile of my home. I will just be taking my business elsewhere and sharing with others the type of service chipotle stands for. read more

There are six employees present but only three working. The other three are presenting to work and are just walking around. Meanwhile my order is now 10 minutes late. read more