service was very fast and amazing considering it was almost close to closing!! josh helped us out and did an amazing job!! good worker all around and amazing service. read more

Okay, so I've read through the salty reviews again just because I needed a laugh and, from what I've gathered, many of the reviews are coming from people who are impatient, entitled, or just plain unlikable. Every single time I come through the drive thru, I always place a large order so I expect longer wait times. They've got other people to serve and I get that. It's been about 20 minutes since I was parked in the VIP spot but that doesn't bother me. I expect that. The staff here has always been super friendly to me, and we have some pretty good banter at times. I love making people smile and that's always happened for me here. The food is always hot and fresh and the customer service is second to none. I've never been inside the restaurant to enjoy the ambiance of chaos I frequently see described, so I can't speak to that. I stick to the drive-thru I suppose you get what you deserve. I'm not an asshole, so I'm not treated like one. A little kindness goes a long way and if you're too damn bothered to learn how to be a decent human being, then don't be surprised when you're treated as such. Simple as that. read more

Panda Express - Receipt from my order today. This is why I was parked and I ain't even mad about it. - Chinese Near Me - Phoenix, Arizona

Server named Genesis wont give you sauces or fortune cookies if you don't donate :( she's not the first serve or first time it's happened. Chow mein is always dry with no flavor. Only good thing is the chicken:) read more

Do not eat here.. not edible! Chicken was fatty low quality garbage. The rest was undercooked. I was missing my teriyaki sauce for teriyaki chicken.. such incompetence... the lagoons were burnt and not fresh. Nothing was tasty i have to spend more money now to eat a proper meal. What a waste of my time and money. This place needs to go under read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Service here is bad and the manager lady the braces who can't comprehend nor know how to do right. I got my food at 10:24 and I didn't get my stuff until 10:40pm They had me waiting for almost 20 plus minutes for my food then just for me to walk around to window and my food just sitting there and I asked for not refund and food she gonna say "I can give you food for free but not my refund" doesn't makes sense at all. If you give food to me for free then why you can't give me my refund and one of there employees flipped me off for no reason when all i was trying to do was get my refund for having me wait like that when nobody else had to wait like I did. read more

I just bought a club meal and it has giant pieces of burnt egg in it. I've never had this kind of experience before but I'm not really interested in coming back to this location because of this. read more

Panda Express - Fried rice - Chinese Near Me - Phoenix, Arizona

Piss poor Piss poor We went through the drive through We're told to go into spot 2 waited there 15 fucking mins! Went in and never told there was a wait for broccoli and beef until she already charged our card. I'm sorry I work in a food retail and this was just sad. I had to walk in and my food is fucking cold. No straw and had to go in and grab my own food. Mind you they weren't busy. There were 7 ppl and not one of them made sure our food was out. Don't eat here. Place is sad read more

My grandma went to panda to get us something to eat. As my grandma was eating she started gagging, and she ran to the bathroom to throw up. As she was coming back from the bathroom my other grandma started gagging and ran to the bathroom and threw up as well, pandas food stinks. Their teriyaki chicken stinks, the food is gross it looks like dog food. And that's probably what yall feeding us in the first damn place. "GARBAGE." I will never ever go to panda again! read more

Panda Express - It smells like goose liver. And I'm a very unsatisfied customer. And I should go back to the store and tear it up! - Chinese Near Me - Phoenix, Arizona

Food is good, never had a bad experience before this but I ordered online for pickup and they didn't let me know they were out of one of my items. I got home and one entree was missing.. they could've substituted with a different one since I paid for a plate and not a bowl lol read more

Never ever again. Got my order wrong..Also something in the teriyaki chicken tasted like a crushed up Tylenol...Beware

Worst food I've had from any place in a long time. I had the orange chicken, and the Sweet Fire chicken. You really should be able to pierce a peace of chicken with a plastic fork. Chicken is tender to begin with. How do you turn it into hard, chewy bits? Chicken egg roll was okay. Service was fast and friendly. You get one star for that. read more

Last few times, including this one I have ordered walnut shrimp. Every time I forget to ask for extra walnuts. Great recipe with all the equal ingredients. read more

I can see why this place only has several stars! Ordered the walnut shrimp, where's the walnuts? My wife ordered beef and broccoli and only got 2 pieces of beef and too many broccoli florets! Overall taste was very bland and not worth the money you pay for! Avoid this place if you can! read more

Everytime we come here we take 45min-1hr to get our food AT THE DRIVE THRU! don't waste your time coming to this panda they have no production at all since they built it 2 years ago their service never gets better! read more

I visit this location frequently. Alexis and Paulina and manger angel are super helpful and deliver fresh fooda. I'm not sure who the cooks are but they are serving right alway and excelente. I would cook more at home but this is close to great since I don't have time. thank you Alexis for introducing me to this wonderful panda!!! read more

I was hosting family for a party I ordered about $200 worth of food, I set the pick up time for 8 pm 4/12/2025 I got a text around 7:23pm that my order was ready. When I arrived to pick up around 8:05 pm I asked the cashier Karine if it was sitting for a while since I was hosting people & didn't want it cold or soggy she said no that they had barely made it I asked ARE YOU SURE? She said yes. When I got home and was about to serve my guest the spring rolls were all soggy and nasty food was cold & tasted like it was sitting in the containers/ boxes for a LONG TIME. I called the store & let them know about the quality of the food Edgar was the manager I spoke to I let him know and he wanted me to bring all the food back if I wanted it to be remade or received a refund. It was such a negative experience having to drive back and leaving my guest unattended, when I arrived Edgar was so HOSTILE not once did he apologized he insisted the food was hot/ warm this man needs to be retained I have been to this location so many times and have never had a negative experience. When I fist picked up the order there was about 6 employees sitting down, along with Edgar slacking off, DO BETTER PANDA, OR RE TRAIN Edgar because he has to be the rudest manager I have ever talked to. read more

Save your money and your time and just don't order from this location. I consistently have problems with the quality of service and food. I ordered cream cheese rangoons today and when i got home i noticed that they barely looked fried. I crack them open and there is no cream cheese inside. I've gotten home to beef and broccoli with no beef and many other issues. Terrible establishment read more

Panda Express - Cream Cheese Rangoons (3) - Chinese Near Me - Phoenix, Arizona

Employees are rude and unprofessional very small servings 0/5 if possible. Even when asked politely for a refund staff started to argue with me and when I pulled to the window the employees were laughing instead of giving me a refund became an ordeal. Never going to panda express read more

yesterday I order brokolrbeff and the trade was very much empty and Blanca was serving me she just put two peaces of beff, I asked her to add some beef but she ignored me finally at the 4th time she replied that the item is brokolrbeff not beffbrokoler, to me is very lock of customer service, serving leftovers instead of asking will you like something else to let the customer choose, she is very disrespectful person, if you go to this restaurant don't let her to serve yo. read more

Zero stars if I could. Showed up at 10 pm and they said "we don't have much left" and no orange chicken. They close at 11? I feel bad for whoever owns this chain location as the employees are all trash at their job. I would seriously consider closing it down. read more

I'm not one to leave a review but but I went and order some food got back to work and will I'm trying to enjoy my lunch I found a hair in my food! No I don't want a free meal or and extra orders.. I'll no longer be eating panda If isn't not them messing up my order, or not giving me my sauce isn't one thing after another!! read more

Panda Express - Chinese Near Me - Phoenix, Arizona

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the employees are always rude and have an attitude when you tell them about the food being old or nasty.

So if you are open until 9:30 why don't you have any food except for fried rice and chow mein at 8:55 l. This has happened on multiple occasions started at almost 8:15. Seems like y'all should get this figured out by now. Untill than I'll go to a different location. read more

I ordered today the big one and got only two pieces instead of three. So I called and explained and all they point at door dash mixed up my orders. It is all BULLSHIT Don't order this suck place. I have proof it isn't dash as the receipt attack the bag with tape cover. They are lied lies read more

Thank you for sending out a gift card and correcting the issue from my last visit it is much appreciated excellent customer care read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Did an online order and did small order of "a la carte" and beef and broccoli bowl and asked for not a lot of broccoli and they literally put nothing but broccoli and a la carte orders are a joke they are smaller than your hand! read more

Panda Express - Beef and broccoli bowl - Chinese Near Me - Phoenix, Arizona

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Portion size different per shift, bigger portions on evening shift, personnel on evenings more understanding.

You need to fire the girl taking orders in the drive through on August 6 at 6:45. She is rude, unpleasant and gets the orders wrong. She need to go. Someone more pleasant, greets you, welcomes you and maybe confirms your order before just cutting you off would be nice. read more

So I usually order a 2 entre plate for my sister since she is a vegetarian. I have requested a 2 entre plate but to replace the meat I ALWAYS ask for cream cheese Rangoon and the idiot at the drive thru said NO!!!!!!! Ever since when they deny what I ask for. Shouldn't it be what is customers want not WHAT THE FUCK that idiot says!!!!!!! Never again to this location I will attend idiots like that should not be working!!!!!!!!!! read more

If I could give zero stars I would. This is the absolute worst Panda Express I've ever had. The walnut shrimp breading was mushy, the benjin beef wasn't crispy, the fried rice was a stale clump of mess and the "super greens" were basically raw cabbage read more

Awful food. Beef & broccoli was all broccoli stems. Not impressed & will never visit this location again

Not so happy with the manager there she has a very bad attitude not good customer service for a manager on that store she is a young girl I went on this 9/22/23 at 8:45 at night not too good read more

5 stars because it's a drive thru so I don't have to get out of my car with the kiddos and they have good quality food for my family!!! BUT ALSO...drove through the drive thru and wasn't sure how to go about ordering the right type of plates for my family. When I got my food I realized I didn't order enough so I pulled around and parked my car. I walked in and explained I needed more chow mein. The manager was so helpful in explaining they were trying to help me save money by upgrading my plate not realizing I needed more chow mein than just a small side. So the manager upgraded the size and didn't charge me. Additionally, the chow mein was getting to the bottom of the barrel so he asked if I wouldn't mind waiting for a new batch of chow mein instead of the older batch. Thanks panda for being so helpful. Glad you've decided to come over to this side of town!! read more

Asked for beef and broccoli and received this... it had peppers, 1 weird looking broccoli and asparagus and NO MEAT ! I called back and the girl that answered the phone didn't care and was very rude. I asked if I could bring it back and she told me no... don't know if she was new or not but that's not the way you speak to customers. read more

Panda Express - I don't know - Chinese Near Me - Phoenix, Arizona

Bought 3 plates and one bowl , told them there should only be 4 item lady reads them back everything's fine till I got my receipt 5 items! Thought to myself it's okay ill just ask for a refund on that no biggie , told them, lady says " uhh well it's already paid for you still want it? " uh yeah by me I don't want it I just want a refund please, she processed to get the manager, manager: um I was the one who took the order I asked you if everything I read back to you was correct you said yes ( I said yes if there's 4 items on there) told me " we'll give you back your money but next time make she it's what you asked for" uhh next time loose the attitude!!! LAST TIME I go here! read more

We came in to eat during the evening. The management and hard working staff were super nice. The location was very clean and organized. Bathrooms were also clean. The food portions were good and we had no problems with our order. read more

The amount of cabbage in the chow mein is crazy lol.. I would've asked for the steamed vegetables on the side if I knew this is how they were doing it at this location haha. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

Best Panda we've ever had! The food was fresh and delicious! Great job and thank you for a great dinner :)

This food is disgusting lol. Like wtf is this?! Yeah definitely not ordering from this location again

I went around lunch time, and surprisingly, it wasn't as busy as I thought it would be. My order was taken quickly and handed to me quickly. A separate woman (who was very nice) handed me back my change. I handed them a $10 after the woman at the window told me my total was $5 and some change. I didn't check until I arrived back at work, but they had given me someone else's receipt and the wrong change on top of that. I figured I'd be getting $4 something back-- instead I got back 3 dollars, which I hadn't realized because the change was handed back to be in a wad. Anyways, the receipt that was handed back to me implied I'd only get a few cents back in change. I was confused by the whole situation, and didn't have time to drive back, as I was on lunch. Just another reminder that we, as customers, not only have to check our bags to make sure we have all our food, but we also have to start checking receipts apparently. read more

Panda Express - Chinese Near Me - Phoenix, Arizona

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