I like Chipotle this location is no exception. Nice new interior but access is tough here. Just ry turning south on 41! Stuff about Chipotle in general..... Barbacoa- simply awesome. salad - Basically a burrito over salad. This is my go to. The move is to shake the hell out of it with the top on before eating :) Freshness!!!!!!!!!!!!- Once you have been to Chipotle a few times and seen how quickly the items in the warmer/cooler trays turn the food prep bar at Moe's is straight-up disgusting. Consistency- They do a good job Commitment to naturally raised ingredients- Wish everyone did this. Still shade too expensive (worth it because of above) and I wish chips were a cheaper side. Wish there were a few other choices for sides in general. Service - pretty usual for 'fast food' Not bad but not a cut above. read more

I came to chipotle today and I was placing my order when a man who was already eating came back up to the line and cut in front of me. I'm not sure what he said to the girl, but she dropped everything and started another bowl for this guy. There was already a line waiting to place their order, too. So, I'm not sure why the workers felt this guy was more important than anyone of us in the line. I think there needs to be more education in customer service for these workers. read more

Do I hate writing a Yelp review about a corporate-owned franchise? Yes. Am I a huge fan of Chipotle and think it's among the best value for quality in Sarasota? Yes. Hormone-free, antibiotic-free meats + fresh veggies + cilantro-lime rice + several varieties of beans & hot sauce = WIN. Plus they are candid with their nutritional info. I was pretty bummed to discover that those dellllliiiiiiiiccciiiiiioooouuuuuusssss chips of theirs do not quite fall into the "green light" food category but happy about being empowered to know what I'm getting into when I order a side of chips & guacamole. Great option for a quick lunch or dinner on a budget. read more

I love chipotle it is Great But there are cilantro on the rice other than that chipotle is great it is healthy casual fast food

I usually love Chipotle, but tonight was a different experience. It wasn't a pleasant one when I walked in. First, they said that they were out of cheese when they were putting my burrito together but I looked over and saw that there was plenty of cheese in the to go area. When I asked them for some cheese from the that area, they declined me, saying that that cheese is for the to go orders only. What?! That's wrong. Secondly, food was all over the floor. It wasn't very clean in there. Management needs to teach the employees how to clean properly. I know it's Covid times but that's no excuse. I want them to be aware of this. read more

This location used to be okay now they are absolutely TERRIBLE!!! No matter if i'm ordering for pick up or delivery they never have my order ready and it's infuriating to have to wait 30-40 minutes on doordash and finally get a driver out to the restaurant only to get a message from the dashers that the food hasn't even been made yet so now i have to wait another 45 mins just for them to make the food and be on my way! it's absurd that i have to wait almost 2 hours just to get something delivered. And i always give this place the benefit of the doubt and ordered one last time today and they have proven to me that they are still terrible. I hope this location steps it up and become what they used to be. Someone should be prioritizing their to go orders and they should be ready at the estimated time they're supposed to be ready, if other locations can so can others. read more

Servers were neither friendly nor helpful. One girl looked extremely unhappy and the other talked so quietly you couldn't hear what she was asking. Along with this, the proportions given were not enough to feed a child. If you can help it, I recommend choosing another location. read more

Worst Chipotle I have ever been to. The manager is very rude. I placed a mobile order and food was never ready. Waited 40 minutes until I finally got a refund. Go somewhere else! read more

My burrito was good, however it was a major struggle to order and I did not receive the ingredients I wanted. The order taker could not communicate and was unwilling to try and work with me. Not only could she not communicate with me, but she could not communicate with the other workers. The cashier wrapped my burrito in foil and needed another piece, she asked Ms. Order Taker for foil and received no response at all, after asking several more times a tortilla was offered. After a few more tries the cashier got the foil herself. It was excruciatingly obvious, even if you didn't speak the same language, that aluminum foil was needed. It was painful to watch and very frustrating to experience. Ms. Order Taker was a poor representative of Chipotle and had absolutely no business working directly with customers. The decision to place a non communicator as a front line customer assistant indicates an extremely poor management style. read more

If I'm being honest this place is an absolute mess. I ordered a steak bowl an hour in advance and when i got there I had to wait another 35 min for them to be done. The manager should be embarrassed and this is an pathetic group of staff read more

I am in awe at the pace that this facility runs at. There were four people in line ahead of me and I stood in line for THIRTY MINUTES. One person is working the line and is purposefully moving at such a slow pace. And one is cleaning tables when the tables have closed temporarily signs on them?? Then after 30 minutes of waiting I get to place my order and she gets it completely wrong because she couldn't understand English. I'm sorry but that is completely unacceptable for a job that requires you to understand what the customer is saying in order to get his/her order right. I've been to chipotles around the country and this one is by far the worst. read more

Things have improved at this location. The food is consistently good and the service is swift. Better than average for the chain and some of the best meals in a hurry to be found in Sarasota. read more

Very good food, not any issues with that however the cashier who checked us out. Not sure of his name, he wasn't wearing a name tag but seemed like a younger teenager male. He asked my granddaughter and her 3 friends if they would like anything else. She ordered 5 drinks and he asked medium or large. When answering large he gave a sarcastic and rude comment "Really? All of you? Jeez. " Seeming to comment on their appearance. And not only did he comment that unnecessarily, as the girls were walking away he made a comment on how expensive they were. Clearly not aware on how to properly treat customers with respect and kindness. Extremely disappointed that he upset my granddaughter and her friends. read more

My burrito was good, the only thing that sucks was the fact that there was no cheese or lettuce and the queso was really dry. I was close to walking out from the store without my food just by how unsatisfied I was with the missing ingredients. read more

Only 2 items where delivered calling the restaurant was no help they never answered the phone. Called the delivery guy he was no help since he was just the waiter delivery person. read more

I can't believe how little food they actually gave me. I got the chicken burrito bowl and I counted 11 pieces of chicken. She scooped the chicken and then shook off almost everything and then added it to my burrito bowl. I don't remember ordering a child size portion but this is the worst Chipotle restaurant I've ever been to In My Life. I would not recommend this to bolt a to anyone who is looking to eat. read more

I really like chipotle, but not this location. It's close to my work so I order online frequently. My order is hardly ever on time. I usually have to wait for it to be ready. Today I arrived at my order time and my order was not ready (3:30). There was one person eating in the restaurant and no one in line. My order hadn't even been started yet. The person making orders was standing at the end of the counter talking to 2 people (who didn't look like they had even eaten here). She said to me "At least your order will be fresh." Unacceptable. Won't be coming back here. read more

Chipotle has definitely been holding back on the servings the past few times we've been which is why we haven't been in some time. Today they really hooked it up. Great portion sizes, fresh ingredients, and amazing customer service. Hopefully this continues for future visits! read more

I've eaten at this location more times than I can count. So I feel this review is fair. This is the kind of location that you want to hit between the lunch and dinner rush, or after the dinner rush, because they can't handle the volume of patrons for lunch and dinner rush. I usually order on-line for pick-up because the wait time for the in-store line is ridiculous; the parking there is terrible. They have two parking spaces for pick-up but are often full (with non pick-up patrons which becomes obvious when you go to the cashier). There's no designated place for pick-up other than butting in front of everyone in line to go directly to the cashier. Then after all the dirty looks from all the people that have been waiting in line, the pick-up order is almost never ready even though you did a paid timed pick-up order. I've had to wait as long as 15 extra minutes. (For example, I place and pay for an order at 11:30AM for a 12:30PM pick-up; that's a whole hour to get it together! I get there at 12:30PM and it's still not ready for pick-up for another 10-15 minutes -NOT ACCEPTABLE!!!) I don't know why they even offer this service, because so far, they suck at it. Anyways... The quality of the food source is EXCELLENT especially for the price (this is why I eat here)!!! The quality of the food served is usually "good", but UNFORTUNATELY, sometimes the meat hasn't been cooked and/or stored and/or served at the proper temperature. The portions are hit or miss; some of the servers don't know how to measure (or don't care to measure) or seem to think more is better because they don't care and/or understand food cost. Their food cost must be ridiculous especially for sour cream because there always seems to be a disproportionate amount even when I tell them "light sour cream" (which should be a half-portion). Sorry Chipotle. I want to give you guys 5 stars because I like your company standards and ethics, but you deserve 2 stars for real life execution of product and service. I only go back to this location because of their close proximity to my office and that they're (usually) a healthy alternative. read more

Incredibly slow service...every time! Always employees there but mostly occupied with phone orders. Consequently, the dine-in/order lime is looooong and not moving. Probably why ratings are so low for this location. read more

This review is by no means a reflection on chipotle as a whole, just this location. My family and I have tried this location four times in the last six months, and every time our food has been bland, sometimes over salted, the portion ratios off, the burritos rolled loosely/made short/fat/not closed all the way, has ingredients left out from app orders, etc. Super disappointing knowing what Chipotle is really like and then having food from this location be terrible and sloppily put together. Some SERIOUS retraining is in order here! read more

Terrible. This place is an insult to Mexican food. It's clearly a concept for gringos that have no idea what real Mexican food should be. Granted everything was very fresh but for the twenty bucks I dropped here for two burritos we could have gone to a taqueria and eaten much cheaper and way more authentic. Not Returning, ever. read more

Hmmm... Yes the food was ok for a fast food chain. It was fresh and the guacamole was great. For me it was lacking in the menu. I guess it was just confusing. Nothing was labeled on the bar while they were making my meal so it was a guess at what I was getting. I suppose as a novice it is hard to know what's what... Maybe I need more practice? My meal was $11 bucks. Just not worth it, I doubt I'll be going any time soon. read more

Chipotle food is always good, that being said.. I wonder what they do to their workers that makes them constantly have such crappy attitudes??? Is it horrific pay? bad conditions? Do they require monthly employees beating instead of a meetings? Or is it simply that with high demand Chipotle management doesn't feel the need to care about the customers experience? With Customer Service I'm always inclined to believe it starts at the top and the management here is a FAIL! I have cut down my usual once a week visit to maybe once a month as 8 out of 10 times visiting this place you simply have to shake your head at how shitty they treat the customers. read more

Horrible customer service!!!! Ordered three kids quesadilla. One had to much cheese, one just right, one had a tablespoon asked for more cheese one that one employee through a fit. Then proceeded to continue her temper tantrum on my and my wife's food by giving us large amounts of sour cream and enough lettuce for two side salads. My wife not knowing that the barbacoa was the shredded beef kept asking the girl for the shredded beef the girl would reply what meat this went on three times until I spoke up and told the girl barbacoa because she doesn't know the products that she is serving obviously. read more

Vegetarian? No problem. Carnivore? Yup, they do it well. Fast, friendly service? Always. This is one of the cleanest, well-run Chipotle locations I've found in the country. Not a lot of seating, but the outdoor patio is pleasant and well-appointed. read more

Says they take online orders. Placed an online order, STILL had to wait in line. Was told "our online ordering system is down, we got your order but we don't know what it is..." so I said "if you received my order, how don't you know what I got...?" Been coming here since this location opened and they're ALWAYS getting orders wrong, brown guacamole, stale chips, rotten salsa , etc. not coming back. read more

I order a lot from chipotle and I've never had a problem before but I did come across one the other night and it had everything to do with Uber eats app. When I got my food it was cold and it was completely wrong and I am not a person that's going to complain because I usually compromise. I called this location and spoke to a Manager Mariam. She was absolutely wonderful and corrected the situation and I told her that I used my guacamole to put in my steak burrito which had nothing else in it so I did fill up but I just wanted you to know. She suggested that I come back in the next day after I got off work and that she would take care of me. I got there and she was nothing but humble and warming and professional! I got to the cashier and they said that my meal has been comped. The cashier said would you like something to drink and I said it wasn't part of my meal but thank you and Mariam turned around and said please take a drink on us. There's service was absolutely a plus in my book and I've been in the restaurant business and hotel business for over 25 years. And here's the kicker when I pulled up my order to show her I realized that I'm at the wrong location for the complaint, but she said that they already communicated to that location and that our manager here is taking care of it. Again wonderful service and I will definitely be back to that location! read more

This location is awful. Every time we call in an order we arrive to find that it has not even been started. We even usually give them extra time, but it doesn't matter. Half the time they argue with us and claim we never called anything in, and then after several times of going back and forth they 'find' our order.... if you go there after 7 or 8pm, be prepared to be served half portions. They don't know how to make enough food to make it through the day, so they begin running out of food. Rather than make more, they start giving very small portions. Tonight, they ran out of guac and got a nasty attitude with me because I was annoyed. The customer service is AWFUL and the people who work here on the evening shift seem to be in a chronically surly mood. read more

I love chipotle always great food... Except when I went to this one, all the tables were dirty and there was 7 employees behind the food line doing the food and it wasn't necessary.. They were just standing there. They are too fast that they don't even listen to what you want. Another couple was complaining after us that they got it wrong because they wouldn't listen they were so fast read more

This is one of my faves for fast, fresh, healthy food. Salad bowls are the tops. Happy animal meats only add to the pleasure of the create-your-own meal. read more

I love Chipotle. It is conveniently located off of 301 (Washington St.) Friendly staff. Fast to serve you.

Always fast and always great. I love their salad bowls and speedy service. Not to mention their ethical attitude.

I love chipotle but this location is terrible. Portions are so small lately . Today I had 6 tiny pieces of chicken in my bowl. I had a friend picked it up so I did not see it until I opened it at home. They always out of ingredients. Management need to change this please ! It used to be a great place :( read more

I used to frequent this location very often. Not anymore. The servers must be instructed by management to cheat the customer from getting what they pay for. In a bowl or burrito they put about a teaspoon of meat in it. The rest is pretty much rice or beans. So you are paying almost $10.00 for a bowl of rice and beans. This is a complete rip off! read more

Good, basic food. Prices aren't bad. By no means fine dining, but for a quick, filling meal, it hits the spot.

Not happy with the quality of the steak they use. And were out of Chips!!?? What Mexican food restaurant runs out of Chips!! Tough to be positive. read more

Not sure why everyone else always loves chipotle? The corn is too spicy, the rice is bland, nothing is that great. 3 stars for the salad bowls. read more

Chipotle Mexican Grill - Mexican Near Me - Sarasota, Florida

(8-16-2015 9:30 pm) I go here all the time without problems. Tonight about 15 minutes ago my little sister who is visiting from out of state went and had a rather somewhat large order as it was for myself and my kids and husband and her and her boyfriend (which is not the first time I have had a large order, again without problems) She was halfway through her order when the line worker pointed to the person behind her and started taking that persons order, after ignoring my sister when she said she wasn't finished. My sister had to interject by stepping in front of the person behind her, she apologized to the person and told her she wasn't finished, the lady rudely looked at her watch and mumbled under her breath as if it was my sisters fault. She was able to get the managers business card but that doesn't begin to cover the rest of how she was treated during the redt of her order. As we do not have chipotle up north this was a HORRIBLE first time experience. Shame on you. For such a beautiful city, it sure is full of crappy people. read more

Love this place, the staff are great, the food is awesome and actually healthy.