The food is very fresh, the customer service is far better than other restaurants in same corporation. The ambience is clean and peaceful. Although this location does a very large amount of business it is still clean & one of my favorite spots for a brunch or lunch. I would like to bring the spotlight to two young lady professionals Raven has exceptional communication, customer service, sales skills and she is passionate about taking care of her customers. I always feel special when she is on shift. Also manager Rachel is a talented leader that has the skills and personality to go very hard in the leadership area of the restaurant industry. This location wouldn't be top flight without these two talented lady professionals. It's an honor and privilege to be their customer. Sgt. Paul Taylor Iraq War Veteran & Small Business Owner. read more

I ordered ahead so I could just come and pick it up. I'm standing here 35 minutes later and they can't get me my food. I've watched 30 people go through the line and get their food ahead of me. I asked if one of them could serve me since I've been here so long and they refused. So instead all of these people that ordered long after I did get their food while I sit here and wait. I asked 3 times for help and instead was just told I had to be patient by an angry employee. When I eventually did get my food, there was not one word of apology for the huge delay. Crazy. I will never come back here. read more

We ordered through the Chipotle app and for a 3rd time now the portions were lacking. Conveniently the survey QR code was missing from the receipt and neither bowls had their usual stickers I asked for light rice but they also went light on the chicken, beans pico and cheese. This is also the 3rd time where light beans were given likely because the other person's order asked for it. Please read the order! Also the other person requested extra fajita veggies. There are barely any. I have just so much money on orders here. I guess I'll have to be one of those people that come in and stare at the employees just to get what we wanted. read more

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Food is good. But multiple times had to overly wait. Staff will tell you 10 mins and 20 mins later they completely forget about you. Also on multiple occasions have gone in about an hour and a half prior to close and they refuse to make chipotle chicken for the rest of the night. I understand if it's 10 mins prior but 2 hours before refusing to make more food makes me not want to eat at this location. read more

We were told it would be 5-10 minutes for rice which was fine but the rice ended up being so salty we couldn't eat it. The tortillas were stale and the food was terrible! On top of that the guy making the food took his gloved hand and kept adjusting his hat on and off and then making food. read more

Perfect lunch break spot was the quickest service I've received at a Chipotle. It was also very clean and well managed. Not to mention the food being hot and sufficient portions. read more

yeah the portion sizes were horrible I haven't even tried my food yet but I'm already disappointed the guy put maybe 1/4 of a cup of pico de gallo on there and their cheese supply was near the end, so instead of refilling it the guy put barely a tablespoon of cheese on there and called it good. I love chipotle but this location sucks from my experience here. read more

Food getting expensive. I like Chipotle, but feel like it's getting too posh for the rest of the mass.

Work with the scare face is extremely rude horrible service I asked for a water cup I went to go get my water from the fountain when I tried to get the water from the lemonade she told me to get water when I was literally getting the water from the lemonade there was also a hair in my girlfriends beans disgusting. The hair was blonde and my girlfriend is brunette we also we had stale tortillas read more

The service was ok but I paid 14 dollars for dried up steak and I told them it was dry and bad and asked for a little fresh steak and she wanted to charge me 8 dollars read more

Every single time I come these girls always have an attitude i got my bowl I'm sitting outside it's currently 2:34pm on 4/28/25 ! Why ? Why is it they always have a crappy attitude. Management needs to stop hiring girls who are not happy. It makes everyone else uncomfortable. The old man in front of me didn't even get what he asked for. She looked at him and was like oh well she's i believe Indian . Yall don't have name tags on your employees so we can call them by name . For the love of God please have nicer employees. The only one who was nice was the Hispanic cashier. She was sweet but all the other ladies just attitude. read more

Chipotle Mexican Grill - Fast Food Near Me - Southlake, Texas

No shredded cheese!!! No shredded cheese solely out of laziness 1.5 hrs ahead of closing time... read more

Chipotle Mexican Grill - 8:25pm, 1.5 hrs before closing and no cheese, solely out of laziness... - Fast Food Near Me - Southlake, Texas

Food not as good as it use to be, They need not be so greedy, 26.00. for 2 bowls, service lady not very nice read more

Chipotle Mexican Grill - Fast Food Near Me - Southlake, Texas

Closing crew 1 hour before close has no ingredients left all the employees are pissed off or give an attitude. I was unlucky enough to come 30 minutes before close just to get bad looks from all of their employees when i asked for corn. Like damn i didnt know i was that big of an inconvenience purchasing food before close. Management needs to hire more closers or pay them more for closing. I know closing shift sucks so having an attitude is normal i guess. Remember these are signs of poor management read more

I would give 0 stars if I could. The rude women that work here give half scoops for everything, and when you ask for more they give you a micro extra scoop. Gotta beg to get a normal serving it seems like. Also if you get double meat here expect to get 2 half scoops, would not come here again read more

I got the chipotle honey chicken bowl here to go yesterday, May 2nd. It was so burnt and dry and chewy. It was inedible. I picked around it but threw the chicken in the garbage! I would've returned it, but I was already home. They really need better quality control and not chop up burnt chicken and serve it to people. I had the honey chicken at this location, one other time, and it was absolutely delicious, so clearly it depends on the cooks and who is responsible for the quality of their cooking. read more

Don't order on the app if you expect your order to be ready anytime close to when it says. Order was supposed to be ready at 2pm. I got there and they informed me there was a really big order they were working on. Ok....why is that my problem? Sounds like you should manage your time better and work that out before promising it at a specific time. I was not alone either. There were about 6 other people who were told that and had to wait over 20 minutes past their promised time. Finally got my order at 2:25pm. The way everyone was walking around and had no idea what was going on made me wonder if they even have a manager. read more

I love chipotle but this is easily one of the worst locations i have been to. Before moving to the Grapevine area, I would eat at my hometown Chipotle 2 times a week for their tasty, well-portioned, and fairly cheap food. Since moving to the area 2 months ago, I've been only 2 times and will not be back. This location has bland and mis-portioned food, unfriendly staff, and do not know how to wrap a burrito. My normal burrito ratio 0.5-2-1-1 (meat-rice-beans-lettuce) and this location hit me with 0.5-0.5-2-1. Both times I've gotten a burrito closer to a bean-salad wrap than a Chipotle burrito. This is all to mention that both times I've gone, my burrito has fallen apart before biting in. And no, I don't get double on anything and would say my burrito is average size. read more

I used to come here a lot. But the last few times it's been a bad experience all around. From wilted lettuce with super dry hard chicken one visit, untimely orders to go on other days, but today I found a legit avocado sticker in my guac in my burrito. At least I know it's fresh. But really- I'm done with this chipotle for quite some time unfortunately. read more

Where all chains are not the same, I have found that Chipotle are very consistent. This store did a great job (like most)! Even though there was a BOGO special, with a steady line of about 20 people moving up, things flowed quickly! Better still, they didn't run out of anything!!! We get the Bowls, chicken for my wife and steak for me. They always give me extra meat (when I ask) at no additional cost, as well as extra cheese (can one ever get too much cheese!?!?). Love the fact that you basically can create you own bowl as you go down the line. They also have Organic Lemonade (and 3 other non-Lemonade flavors) available. The lemonade was good, in a different sort of a way, a little tart. The whole team was friendly, helpful and worked quickly to build our bowls. Not sure why we don't come more often, recommend you come in (or back) if you have not lately! read more

Won't be back to this location. They skimp on each portion except lettuce. As if rice and beans are so costly! I wouldn't have left the review, though, if it wasn't for the pour chicken scoops. He realized he hadn't grabbed much on first scoop, so went back to grab an extra piece or two, and literally scooped air and tossed it in the bowl. Don't waste your time here. read more

" Reliable good food, served very fast " After a quick stop at the nearby stores, I dropped in for a quick lunch at Chipotle in Southlake. This location is fair sized with soaring high ceilings, an industrial decor theme, floor to ceiling windows and a large patio. Great Comfort aside, covid precautions were abound - masked staff, sanitizer, social distancing. I like Chipotle as it is reliable, good food that is usually served very fast and today was no exception. I had a Carnitas bowl ($7.75) with pork carnitas and grilled chicken ($2.35 extra) adding double the protein. I started with a bed of romaine lettuce and tried the new cilantro lime cauliflower rice ($2 extra). Really enjoyed my creation but I wouldn't order the cauliflower rice again, the thick extra large chunks of cauliflower are too big - and when mixed with the sauce it is just a soupy blobby non-rice mimicking mush, so I'll skip that next time! Now don't get me wrong, I'm a big fan of cauliflower rice; I purchase varieties at grocery stores and Costco all the time; they kind of try to appear like rice and do it well. - Chipotle's just isn't it. BUT, yes but...if you forget about the cauliflower, the bowl was phenomenal! Absolutely fresh, delicious and tasty!!! Staff were very courteous and quick; the sense of urgency was visible and I appreciated that as I only had 20 minutes for lunch. I sat down chowing on my bowl while the sounds of the kitchen grill and contemporary pop were pleasant to my ears; I found myself occasionally staring at the industrial wooden and metallic Inuit art on the wall across my seat. It has a story and the piece looks great; wouldn't have it in my house but I can imagine a legendary tale or two behind the character... ah! and here I take one last sip of my Diet Coke as I got to run and head out! $14 and 18 minutes later, Southlake Chipotle was a great, quick and very pleasant lunch experience; will definitely be back! read more

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ordered 5 barbacoa bowls and was charged for extra barbacoa, only to be told that they put extra on the plate. I never asked for it, but yet they charged me. Also, we made it easy for them by having the same items on all the bowls (tomato, sour cream and lettuce). They still managed to botch it up and one of the bowls had no lettuce. To top it off, the rice was UNCOOKED. Just a heads up for others. Also, each location seems to have their own rules. This location gave free medium salsa in the small plastic containers. But the other location in Southlake, said there is a charge for it. Not sure how each franchise operates. read more

They have improved in the past few months and have won me back! Great crew and friendly faces each time And the food taste good! read more

Woof. Is all I can say Watching 5 employees scramble to push food out during the dinner rush with no clue isn't what I expected Along with the cashier not Washing their hands after running them through hair Basic practices. read more

DO NOT EAT HERE!! Me and my boyfriend ate here and had food poisoning for 3 days!! I usually never have issues when I eat at chipotle but this one made me so sick.. recommend you do not here read more

NEVER order pick up or delivery from this store. My bowl had SIX piece of steak in it. The portion size was an absolute joke.

Just finished dining at this location. Food was delish and fresh. When not busy, it's good to keep dining tables clean. Other than that, love the location. read more

Wow, the children that work at this chipotle are rude and have no idea about customer service or how to apologize for inconvenience to the customer. They look at you with a dumbfounded look on their face when ordering. It's like they've never taken an order before. Wow. I walked out. read more

Excellent staff! My kids have a bunch of allergies. The staff went out of their way to ensure they sanitized and used new utensils to serve us. I write this as this experience was completely opposite to the experience we commonly get at another chipotle in Irving - impatient, inconsiderate and sometimes rude staff. This chipotle rocks!!! read more

I eat chipotle frequently but this location is always a miss. All but one time I've placed an order through the app the workers here claim they don't receive it. They'll keep you standing around for 20 minutes after telling you multiple times they'll make your order. Seriously, WTF?? For christ's sake fix your garbage online ordering system or shut it down. I'm officially done with this location. I'm sick of having to constantly dispute charges on my credit card because the workers here can't be bothered to issue a refund for an order they probably ignored and didn't bother to make. read more

DIRTY! Damn this place was dirty when I visited today at 1pm! In this time of Covid, I was shocked. Dirty counters, dirty soda area, dirty floors and even some employees not wearing gloves. SLOOOOOOOW service and they didn't bother to section a quesadilla. How do you eat a quesadilla if it's not sectioned? Employees were totally aloof. Could've cared less. This was the worst experience I've ever had at any chipotle. I'll never be back. read more

Service is really bad. The chicken they were trying to serve me was from the bottom of the container and was dried out and looked awful. When I called them on it, they said that is the chicken, basically take it or leave it. I decided to leave it and went elsewhere, I'll never come here again and encourage others in the area to do the same. read more

Was ready to eat, hungry as hell. Half of bite was taken, then looked at the lettuce, a nice looking size bug chilling on it. Was told the lettuce was washed multiple times, received a refund, left, won't be back again. read more

Please please please close the containers completely for to go orders. Chipotle got all over my car. It leaked through the package and by the time I got home the sauce was in the passenger seat. I'm not going to even going to disclose the kind of car I have as It shouldn't matter. The food was good. Service - was okay. they didn't seam to be excited to work. All first world problems I know but when consumers have a choice where to spend their money - attention to detail is key and happy employees helps read more

Such rude workers!! Then.....finished our meal and found a hair (not from head if you catch my drift) in the bottom of our chip bag. There are too many other good places to eat in the area to waste your $ and time here. read more

I would give it 0 stars. They are stingy! I have eaten at around 30 different Chipotles and the portions are consistent. This one in SouthLake gave me two bowls today with 1/2 of the proportion that other branches use. Two of their bowls are one bowl at a typical chipotle. I mentioned it to all members there. Their response was all I had to do was to ask for more. My response is use the right amount to customers and do not have them to beg for you to do so. read more

Almost 10 years later and a lot of things have changed. I now have a cross country runner in my midst who is now on a Chipotle kick. One steak burrito, 2X steak, pinto beans, white rice, queso, guacamole, sour cream and cheese. Every day after school. Every day. I worry that he may start door dashing it to high school everyday. I always get a bowl (not daily) and the chicken is pretty good. I hate chewy fatty meat and the chicken doesn't have either of those qualities. I wish they had a drive thru. That would make it a 5. read more

I dont think they deserve not even a star workers are rude and they treated my son badly he was insulted by a worker only because he asked for a water cup and Didn't know it was for water so the manager came and screamed at him and the assistant manager too and They also gave my change wrong they tried takin 20 doliars out of my change read more

I came in and got a bowl and a burrito tonight and the young guy working was super nice and friendly even during the rush! I think his name was Blake or Blaze, but he needs a raise!! The place was so clean and he was doing such a wonderful job with the rush! read more