My auto insurance outsources glass claims administration to a nationwide company that also provides…read moremobile repair/replace services. They offer their services as the default. Yet, one can have an independent company do the work on request if one knows to ask/inform insurance of preference. Despite the lure of 'convenience' offered by the nationwide company, DC Automotive Glass replacement at the dealership is my go-to choice. Here's why: Office manager Renee is top-notch working with insurance companies and providing timely customer updates. She advocates for OEM replacement coverage with claims management when appropriate (e.g. newer/leases). The customer is the focus (not the profit margin or claim close speed rate of the administrative third party) and parts and labor prices are reasonable/competitive. Vehicles with advanced safety features require calibration which is most reliably performed by the dealership. Audis can be particularly tricky. Jeremy & Joshua work collaboratively with my dealer for post-replacement calibration and they with my service advisor collectively don't send me on the road with a suboptimal calibration comprising safety and requiring the time drain of a return visit for error code re-work. I've used them 3-4 times and will do so again when needed. They do good work.

A couple of years ago, Jeremy came out to my house and replaced a windshield on my dodge ram…read more Yesterday I was driving and my neighbor was cutting his grass. Unfortunately my drivers window was busted. That scared the living daylight out of me, sounded just like a gun shot. I would have been mad, but he wasn't throwing it towards the road. It was just a freak accident. Anyway I couldn't remember the company's nor Jeremy's name. I had to do a lot of research to locate the company. I am going to have to go all weekend with no window because I see they don't work on the weekends. That is how much Jeremy impressed me. With his attitude, professionalism and workmanship. I would not use anyone else.

My Toyota Camry was in need of some darker tint with summer coming up and my own desire to have…read moremore privacy in my car. I went to Sun Stoppers in South End on a Tuesday hoping to walk-in, and get my tint. They told me they were busy and I could schedule an appointment for tomorrow, Wednesday. Once I returned, the staff assisted with explaining tint percentages and measuring how much tint my car currently had. I opted for 15% all around and 45% on my windshield. The total was almost $600 for all the tint included. While it's definitely an investment, I've been very happy with the quality and the look of the tint on my vehicle now.

These guys are amazing. Have had several cars done here. Good quality and high quality customer…read moreservice! That's rare these days.

Absolutely amazing. I had them to tent my windows.The day after purchasing my new car. It looks…read moreabsolutely stunning and they did not take long at all to complete the job.

I originally came here to tint my car in 2013; all four doors and rear windshield. 2023 was the…read morefirst time I had to return to replace my driver window's tint because it was bubbling and again two weeks ago to replace my rear windshield because it had melted and started to blur my view. The other three doors are still in great condition. But ten years on tints is pretty good. And on the upside, they offer a life time warranty on their tints. Highly recommend coming here for any tint work you need.

Service Requested: Car Battery Replacement…read more My mother's car battery died almost two weeks ago and Joe came to the rescue! He was all the way across town when we called for service and he came within the hour or 75 mins. We compared prices (sort of with Wrench.com) and his prices beat theirs by $50 for the location (Providence Rd. West). Not bad, considering the time frame. He was able to look up my mother's vehicle to order the correct battery and it took him less than 15 minutes - very nice guy. We paid with SQUARE (online)

Warning: Do not pay this person before the job is finished! He originally quoted me $274 to replace…read moremy ruined tire with a used one. When he came back, he just patched my original tire instead, yet he still forced me to pay the full $274 even though we initially agreed on a $90 service fee. He essentially scammed me out of an extra $184. Taking advantage of someone who is already dealing with an accident is completely unacceptable. Stay away from this person.

Allen did a nice job on my 99 Corvette. He got it done in a timely manner and at a great price.read more

SCAM BUSINESS - OWNER BLOCKS, DELETES AND FALSIFIES WEBSITE PAGES AND NEGATIVE REVIEWS…read more Absolutely terrible experience, the half ass bubble ridden installation tint is the only below average"positive" thing I could say. If the owner didn't run his disgustingly rude useless mouth they would probably actually get 2 stars. If you wanna fucked up installation, and still fucked up "retouch" contact the owner Alex! PSA: just like a scammer, the owner Alex, has created a fake webpage of staff members and apparently he's now some FAKE weird stock photo of a guy named "Tony". The owner has been deleting and editing websites with fake content to market this business. Warning though it is a common and regulatory for the owner and his staff to ignore your multiple attempts to reach out to them for 3 weeks. The owner Alex, will not guarantee customer satisfaction or correction of any of their errors. This business is a sad scam, abusing local people. The owner abuses his customers, refuses to have quality work, deletes negative reviews across all platforms and has generated fake website information to avoid and deflect from accountability. Instead of functioning like a proper, professional business and respect its clients. This is why they no longer have a Google Reviews page because of the negative reviews I read before the page was deleted. The business is a scam. Terrible and regrettable value for $600 service.

I don't usually take the time to write reviews, but this experience absolutely deserves one…read more YaNique Buckley was incredible from start to finish. She is efficient, knowledgeable, and truly a hustler in the best way. Everything was handled quickly, smoothly, and with total professionalism, honestly the best car-buying experience I've ever had. What stood out most was her consistency and follow-through. She did exactly what she said she would do, every step of the way, which is rare and so appreciated. I'm beyond impressed and would highly recommend her to anyone looking for a seamless experience. She's amazing!

Service has been quick and efficient. I really like how the service technician will send a video…read moreoverview of your car after the service is completed. Customer service is great, very patient when I have a million questions. The only thing I wish dealerships would stop doing is charging so darn much for services I can get for less elsewhere. But...that's how it goes. There's a great waiting room area with flatscreen tvs, a coffee/tea area, plushy seating and bathrooms are always clean. And....they do state inspections! Whoohoo.

The process was smooth and easy. I recommend this shop if you need one. The repairs were done well.read more

Carolina Collision Center did a fantastic job on our 2021 Subaru Ascent that was in the front end…read morecollision. Needed work/replacement of the hood, bumper, headlight, wheel, quarter panel... and double check any impacts to the structure, suspension, etc. They were very responsive, quick with quotes/updates, up front with their process and potential outcomes. They interfaced with the organization that was paying for the damage, even with some mid-job scope increases (due to additional extent of condition that was found after the panels were opened up). Repainted parts were matched perfectly and clear coat was flawless. Special call out for Andrey on top notch communication, responsiveness, and management of stakeholder expectations. Highly recommended and I would definitely take our cars) back to them in the future for any repair/body work!

Came here looking to replace my 2017 Elantra (that I loved!) due to my wife being unable to drive…read moreit (it's a manual, and she couldn't learn stick when I tried teaching her) coupled with her having car problems of her own (meaning she'd need to be able to drive my car). First off, let's look at the good: sales were low pressure. That's HUGE for a car dealership, and I commend Carlos for this. He was friendly, helpful, willing to work with me on getting pricing organized, everything you'd expect from a good salesperson. Next, there's the neutral: pricing was still a tad high (after applying discounts and negotiating I still ended up paying about MSRP on a $40k+ vehicle), trade-in pricing wasn't the greatest (they gave me like $13k for my trade-in, a fairer price would have been probably $14k or so, especially considering they turned around and re-listed it at like $18k with absolutely no work done to it), and I did have to actively seek out a car salesman just to get started (although that in and of itself would be neutral-good, because that's better than being hounded upon parking). Finally, the couple dings against the dealership: there wasn't any real preparation for their electric vehicles for sale (did I mention I bought an electric car?), which meant that the vehicle I ended up purchasing only had about a 30% charge when I bought it. If I was local to Charlotte, this wouldn't have been an issue at all (but I'm not, I'm from the Asheville area), and the dealer could have easily resolved this by making a policy of charging their EVs to at least 50%+ overnight. (I'd highly recommend implementing a policy like this). After waiting about 2 hours for the vehicle to charge on their L2 charger (that's another thing, they should consider getting an L3 charger if they're serious about EVs), I could not sit and wait any longer, so I ended up having to start transferring items from my old car to the new, which meant that they didn't have a chance to finish the pre-delivery inspection (cleaning, reducing tire pressure, etc.). Overall, it's still a decent dealership, and I'd visit them again, especially with the way the sales staff in particular acted, but they could do better in planning on the operational side of things.

Absolutely terrible work. I have had to return my vehicle 3 different times after services to have…read morethem fix things they forgot during the service. The first two times, they forgot to screw some things down (missed the screws out entirely. This week, they changed my brakes. $2,000 plus. But they put in warped rotors (how can that possibly happen?). That was 9 days ago and they have now told me they can't fit me in for another 11days. So 20 days with defective brakes is OK to Union County Kia. Shocking. The funny thing is that I have previously left a 5 star review because of the customer support girl, who works for the customer. Unlike anyone else I have dealt with there.