Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

I will never use them nor would I recommend them to anyone. I contacted them via Yelp messages…read more Knowing exactly what I need to repair the oven part of my gas range. I needed an igniter. So he comes and charges $99. And it would go towards the repair if decided to move forward. He comes and takes about 5-10 minutes and tells me it is the igniter and it would be $347. for total. I already had done my research and know that the part is $35 and I could pickup from a local appliance part store in Montgomery County. Or order directly from Whirlpool for under $50. So when I asked him how much is the part, He said $149. Then I asked him if he had the igniter already or would he have to order it? He said he's prepared & has it in his box. I had then asked him to see what it looked like. That's when he tells me " I cannot show that to you, I have already told you too much information about it." That's when I put an end to it. I will not put up with shady business people, businesses allowing this. I paid the $99. As first agreed and told him to get out of my house. He is an older man that needs to realize that people ( no matter the gender or race of their clients, potential and now-Never). Do not assume that the general public do not research before they reach out to you from online!!!!! The only good thing I will add: The early on communicating about eta arrival. That is the only thing he was good about. And he used my paper towel on the counter, and left the dirty used ones on my counter. The nerve! I would have NO stars, if allowed. So this is the only reason why it has a one. I shouldn't have even paid the $99. In my opinion due to the whole dishonesty. But he was in my house already.

Service has just been reputed for next week. CLOVIS arrived…read moreearly on Friday after his first visit on Monday and he ordered the parts. He was efficient and did the job in only two hours repairing my washer so it no longer leaks water out front door; repaired my dryer so it gets hot to dry clothes. I highly recommend Doctor Appliance. (Samsung upright washer and dryer).

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Technicians were polite and professional. Charged exactly as quoted and were done fixing my dryer…read morein about an hour. Cleaned the space before they left.

Robert is great. He immediately diagnosed the issue with our LG front load washer and worked on it…read moreright away. Very reasonable quote. I recommend for those who reside in the Germantown/Clarksburg area.

My home ice maker stopped working. I watched all the you tube videos and changed out the ice making…read moreunit myself, but it seems there was another issue. Called Mr Robert (again) , he called back within an hour, was at my home the next day, and I had ice two hours later, Thank you Robert Another A+ job

Few service did a very nice job. Very responsive when they came out to the house they clearly…read moreexplained what the issue was and resolved in a timely manner. They followed up the next day to make sure everything was working properly.

Fuse repaired my dishwasher after two other companies refused to try because they couldn't find the…read moremodel number. Fuse fixed it and it's now working perfectly

Outstanding service! I called them first thing in the morning for help with my broken Bosch…read moredishwasher. Luis was out to my house by 11:45. He quickly diagnosed the problem, had the necessary part on hand and had me washing dishes again by 12:15. It was a bit expensive -- $275 for the diagnosis and the labor to fix the machine, plus the cost of the part ($126) -- but it was well worth it! Other less expensive options couldn't get a technician out to my home for weeks. A who knows if they would've had the part in stock? JB saved me from nearly a month of washing dishes by hand.

I would like to add my voice to the many who are praising technician Luis. He quickly diagnosed…read morethe problem with my (almost new) Bosch dishwasher and quickly got it up and running again. I am thrilled to have discovered Luis and JB Appliance Service. First Class service!

We started off rocky because of communication issues, but they were able to complete the job in a…read moretimely manner. I appreciate the work that was performed on my washer and dryer. Thank you!

DO NOT DO BUSINESS WITH THEM!!!! Terrible service and communication, very unprofessional with the…read moreway they handle everything. And they will lie! They will say they have a repair part when they don't. They will schedule you for an appointment then not show up, not call, and not answer the phone when you call the business. This is the worst experience I've had with a business. I was forced to deal with them because of American Home Shield (AHS)warranty. The absolute worst of the worst.

Highly recommend it they come to my house on time And the…read moreservice was great . Thank you

My dryer started squeeching after using it for 6 years.I called around and Mike's appliances were…read moreby far the most-reasonably priced. I decided to hire them based on the reviews. Luther (trainee) came along with Paul to fix the issue. They took out the whole dryer to diagnose the issue and turned out the pulley only had to be replaced. Paul told me that the other parts did not need to be replaced after me wanting to replace it. So he saved me money as well. Highly recommend them!