Real people real results, if you are in an accident call 360 collision solutions they will handle…read moreeverything from towing, to vehicle retrieval, repairs, total loss evaluation, total loss negotiations and they provide the best customer service available.

Very good work and very professional shop! I got in a…read moreaccident on my new truck and didn't think it would drive again. The shop the an amazing job and fixed it! No sign of it ever being in a accident.

100 STARS IF I COULD…read more GC is a family run business and it shows. Great service by people who care about their customers and about their reputation. Whenever I've needed help with my car I just call or drive in, and it's taken care of. Bonus, whenever the care is serviced they throw in a cleaning. Bonus bonus, you can actually talk with one of the Coopers, the family running the business. Where else can you do that? TBH the gas costs a little more than at the nearest competitor but I'll always throw my business to Gus Cooper. Gotta support local business if you want them there to support you.

My car died in their lot early Sunday morning. I left a note intending to have my car fixed at…read moretheir shop because it was convenient. A man called me later that morning to say to come by with a key and they'll take a look at it on Monday and call me with an estimate. I never get a call with an estimate, when I called to check on my car, I was simply told they had found and fixed the problem and it would cost about $200. After paying $120 for a battery (What is that, 100% markup?!) plus $75 for labour, they said the car was ready to pick up. Took the bus there, drove my car less than 1 mile, AND THE CAR DIED AGAIN!! They hadn't diagnosed it properly and simply assumed it was the battery! They towed the car back and ended up charging me an additional $300 (including tax) for a new ignition coil (again... 100% markup?!) and labour. We don't believe it would have cost us $500 if they would have found the problem the first time. They also wasted our time to bus there - once only to fork over $200 and have the car die right after then have to walk the rest of the way home, then bus back hours later just to pay another $300. After this experience, I would say avoid Gus Coopers Services because they wasted my time and I felt over they overcharged me for the parts.

While I have only been to Village Auto Care on two occasions, I find them to be accurate with…read morediagnostics, realistic about maintaining my older vehicle, and fair with pricing. I am pleased with the level of expertise and though sometimes delays can be expected, they make every attempt to get done on time, or in my case early! My car is happier, too.

I dropped my jeep wrangler at Village Auto Care at University Village after it died on the road…read moreabout a month ago. They quickly diagnosed it as a fuel pump issue, and replace the fuel pump at a cost of $2,100. They were very friendly, but I did think the pricing for such a job was very high. The average cost for a fuel pump replacement is $1000. I paid it anyway. A few days later my vehicle died again on the road. I had it towed back to Village Auto Care. The manager called me and told me that the fuel pump they had replaced was a faulty part, it would need to be replaced again, but that it is under warranty. A couple of days later I hadn't heard anything, called them, and the manager told me they had ordered the part, but it hadn't come in. A couple of more days passed, I called, same story. A few more days pass, and they told me the part was ordered via UPS and probably lost in the mail. This went on for two weeks - a back and forth, and story about the supplier losing the part. I am unsure why the $50-$100 part wasn't reordered much sooner from a different supplier who would surely either have it on hand, or be able to source it in a day or two. Fast forward a total of 2 1/2 weeks since my vehicle was towed there (the second time), they finally get the part in (from a different supplier?) and fix the jeep. I asked for - at least - a partial refund because I know they have to pay their guys, but was told that was not a possibility. It is lost on me that any reputable business wouldn't at least think that a partial refund is necessary in this case. After almost a month of this deal - breaking down after they first repaired it, having to return due to a faulty part, taking 2 1/2 weeks to source a new part, and after paying $2100 in the first place - on a Jeep, a very common vehicle with parts that are easily accessible anywhere in the country. You can probably imagine the impact the loss of transportation to work for 2 1/2 weeks had on someone. It made life pretty difficult. I understand things happen, but in my opinion this situation warranted some accountability and meeting in the middle.

I've been a VW fan for a long time, with a Peugeot, a Volvo, among other cars over the years…read more Although I loved the Altrack I bought new from Carter VW, an older Eurovan Camper caught my eye. It represents the 5th full VW camper that I've owned. I can hardly express my sincere gratitude to Alex and Eric at the service desk and the Eurovan expert for keeping my old 2001 camper running well. Tomorrow I am embarking on a journey that will take me out of state, all day to reach, and following routine service, I have peace of mind that it will be a great adventure thanks to the attention that it gets at Carter VW. The whole team is friendly, knowledgeable and shares a passion to support VW owners, including me and my old bus! I am truly grateful and appreciative of the whole team at Carter VW. Thank you for giving me the opportunity to share my views.

Specifically for the service department - recently took my wife's VW in for an oil change. The…read moreservice advisor let me know she was also due for her 3 year service which she had prepaid for, but it had "expired" so it would be $900. After a lot of back-and-forth and prompting on my part to look into the warranty history on the vehicle, it turned out that she had already had the service done at the dealership closer to our house. When I asked if they bothered to reach out to their customers to let them know that such services were necessary warranties were about to run out the service manager, said "we do our best". Will not be ever returning here for service in the future.

I called. They said bring it in Wednesday. They said here is what it should cost. They called me…read moreand said here's what it's going to cost. They called me and said it was ready to go. Enough said?

Easy to work with. Friendly, fixed my problem and got things done in a timely manner.read more

These are not the guys that whisk away your car from the lot where you stopped just long enough to…read morego to an ATM. I think they mostly work for insurance companies. I was referred to them twice in two days due to car troubles. Both times they tried to fix the car (successful once) for a bit instead of just towing, which I appreciate. The drivers took care of my car and were polite and articulate; they were also quick to respond, so I don't think they are starting out from way up North.

Had to use Roadside Assistance through my insurance and they sent out All Access Towing. I had a…read morepick up time between 4 and 4:30 and the driver called me at 3:45 to let me know he was on his way. He showed up at 4:30 which was fine with me since it was within the time frame I was given. The driver was polite and friendly and knew exactly where I needed to go. The only part that weirded me out a little was when the driver called me and asked what was wrong with my car and then told me to try driving it. I refused. There's a reason I needed a tow truck.

Tried to get me to fix a 25 year old vehicle for grands. I…read morehave to say they were very nice on the phone and when I got there the lady was extremely nice. However I did not appreciate being barked at by one of the mechanics about some sort of break situation, some pad thing that he was yelling at I have no idea. I wasn't happy with the quote for all of the work that needed to be done. I actually ended up taking it to another shop that spent about $400 to unwork on the caliper and make sure everything was done. They checked all my brakes and transmission and everything. In his opinion it didn't need that much work for it to be a functional vehicle for the next 6 months. So mixed reviews because I really did like the lady she was so helpful. And I thought that it was going to be a good shop for me to go to. However the cost for me was just too great for the age of the vehicle. So unfortunately I did have to take the vehicle home. I don't know how their work is because I did not get any work there, but they have great reviews for their work. Was just too expensive of a shop for what I needed done. If I had a newer vehicle and I wanted to put the money into it I would definitely go back again The customer service of the lady was wonderful. The mechanic he needs to stay in the back and not talk to people.

I had my car towed here after speaking with Matt over the phone, who originally made it sound like…read morethere was space and that my car would be looked at in a reasonable amount of time. Unfortunately, that wasn't the case. It took four weeks before they even looked at the car, and another four weeks before I finally got it back. When I mentioned towing it out due to the delay, I soon after got a call saying they had looked at the car and they found all the parts they'd need, and that other shops would take just as long getting them delivered. Wanting to move things forward, I left my car there, but the same cycle continued: every time I called, I was told "tomorrow" or "by the end of the week." Even my insurance agent got fed up and stopped by in person because the communication was poor. Since my car had been broken into, not all of the damage was found the first time. Because of insurance ties, I brought the car back again... only to deal with more frustration. I was told my car was "ready" for me to pickup while we waited on a part, but when I arrived, I waited 25 minutes while they scrambled to find my keys. One again, disrespectful of my time. Apparently they had about four other broken into cars brought into the shop around the same time which of course contributed to the delays. Overall, I handled this experience with a lot of patience and I unfortunately learned the hard way. So if anything, do your research.

I've taken my car to High Road a couple times now for light jobs - you know. Those annoying little…read morethings that you don't want to take to the same place that you go when you need a big job done. In my case the first visit my license plate screws were rusted on so I couldn't get them off to put on new plates. I took it down to High Road and it was taken care of in about an hour. They called me when it was ready, and I came right back over. My second visit again, that light (no pun intended) but annoying job - was literally a light job - changing out brake lights. Yeah I tried to do it myself and it was just frustrating getting the panel off. The technician did them both for me in like 20 minutes. Each of my visits it cost me a little over $35. Steep? Maybe a bit, but I've all but reached that point where these annoying little jobs are worth me paying a few dollars to get done in a few minutes. Especially when the technicians have the tools, the know-how and a garage. Yeah, doing any kind of car work when it's cold and or rainy outside is not fun. Each of my visits, the front staff were very pleasant, and I hear the same when they interact with others via phone or walk ins. It's also very convenient here which is also a plus, right on Leary ave., not hard to miss. The couple snags about High Road is parking is a bit tricky. The parking is usually taken up by other customer cars or nearby patrons of the breweries or other businesses so it's a tricky on a busy day. Also they're closed on weekends. That's a drag because I work all day on Weekdays so it's also tricky getting here at a time that works for me. It's a big letdown. Other than that, I've liked the service I've gotten here and will continue to come back.

These guys are just after your wallet,either that or they are completely clueless.Instead of going…read moreto the problem they will work from back to front of the issues,my experience at least with sensers. When an exhaust senser goes off it doesn't matter if its pre catalytic or post catalytic converter the 1st thing to pull is the oxygen senser in the air intake.If grime is on the senser give it a shot of wd40 or blaster to bring back to shiny,dry off reinstall.In the event this does not end the check engine light then you can start with the 2 sensers in the exhaust down pipe,best to replace both at the same time.End of story.You can buy 4 aftermarket sensers guaranteed to be as good as factory for what they wil l charge you.