Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

I have been going to Germantown tire and auto for tire services for years -- if you buy tires…read morethrough them, you receive free tire rotation for the lifetime of your tires. Their service is consistently excellent, thorough and kind and cost estimates align with the bill when they complete their service. Highly recommend.

Great, was able to get an appointment the same day. Needed rear brakes and paid a little over $500read more

Chuck did a bunch of work - bill came to $2200. A week later…read moreI started to notice intermittent A/T shifting problems. After 2 months and reviewing the service manual I discovered that he didn't refill the ATF after replacing the A/T cooler hose to the radiator! After I put in a quart of ATF everything worked great. The bill shows the repair wrong as "engine oil cooler hoses" (which I don't have) and doesn't show a charge for ATF either. Asked for a partial refund and he said no. He said you should have brought it back sooner - that's a joke since mechanics never find intermittent problems! Plus, I'm not going to waste more of my time there - professional mechanics are supposed to do it right the first time. That's what I'm paying for! Pretty sad that a "professional" mechanic wouldn't refill the ATF after losing some during the repair.

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

"Tom" runs an efficient and high quality business at the Germantown Service Center. His shop is…read moresmall and neat, no frills. He and his staff know the vehicles and requirements to repair and make his customers happy. He listens to you. We should also listen to his advice. My wife and I have been like "family" to Tom for over 12 years. He keeps our 1998 Dodge Van and 2005 Chevy SUV in pristine condition. Tom has a very faithful way about him. Not to rip-off his customers. He's honest and fair. He will make a great effort to get parts as close to cost as possible with little markup. The cost for labor is a "labor of love" and the bottom line to the customer beats any dealership quote. Ourisman gave me $650 quote on a repair, Germantown Service Center did it for $300! PLEASE respect Tom and his shop. He respects you. If you feel like you experienced a "hiccup" in delivered service from Tom, bring it to his attention with civility and respect. He will remedy your concerns, and will quality-check his staff technicians. Tom is a 5-Star Human Being!

I've been going to see Tom to take care of my Honda Accord and Mercedes ML320 for over fifteen…read moreyears now. Very few people know their way around an old Benz, and many mechanics won't even touch them beyond doing an oil change. But Tom has helped me save so much money and kept both of our cars on the road for fifteen years now. I highly recommend him and am so grateful that he's in the area.

Great experience with Mike! He came over, did the inspection and gave honest recommendations on…read morewhat I needed vs what I might need in the future. I already had a list of things to work on and he gave his personal recommendation on each item (some unique to Mazda things). Since he came to us we didn't have to figure out transportation which made things nice and easy. Came on time and got it done!

Mike could not resolve my no crank no start issue, after having tried for a few hours. He…read morereplaced a starter, still no start. After bypassing the ignition switch, the car started, but would not restart with the key. He tried his best and spent a lot of time. He's a big guy, don't try him.. Reluctant to say but he walked away without charge. He is a stand up guy (Very rare in this world but gratifying to meet one. Mike will go the extra mile to get you rolling. Much respect, Thanks, Mike.

Every time I come in and get service done to my vehicles David & his staff take their time & make…read moresure the job is done correctly!! Fair pricing I would say as well ! High recommend this shop ! - Ron

I had been here before for an oil change and tire rotation on a different car. This past weekend,…read morestopped by on a Saturday afternoon for a TPMS light. I didn't have an appointment but experienced no wait. They attended to my concern right away, looked at the tire that was triggering the light and did a thorough check. They didn't find any nails or leaks. They topped off all 4 tires with air, and also took the time to explain why they think the light came on (weather/temp). They told me to keep an eye on the tire pressure for the next couple weeks and bring it back if the light comes back on and stays on so that they can dismount the tire and do a further inspection. I really appreciated their attention to my concern. I may start coming here for all services.

I recently brought my stepmother's 2016 Chevrolet Equinox in because her Tire warning had been on…read morethe dashboard for some time. I tried filling each tire with air and only 1 tire would not hold the maximum pressure. After making an appointment with Alex, I dropped the car off so that he could take a look at it. What he discovered was that 2 of the tire sensors needed replacing. He couldn't find any place where the tire was damaged in any way. But, to be sure, he checked it a couple of times and what he found was correct. He gave me the estimate and I gave him the go ahead to do the work. He mentioned that he would contact me when the car was ready. Sure enough, he called to tell me that the car was ready and gave me the final cost for the repair. I went later that afternoon to pick up the car and returned it to my stepmother. She was elated! I was relieved! I enjoyed driving the car back to her as it was a smooth and quite comfortable ride. Thank you Cochran and Alex for making my stepmother a very satisfied customer. Great work performed in a day's time and my stepmother has found a mechanic that she's pleased with.

The were very communicative. The work was done quickly and competently. I would use them again.read more

Jeff was an outstanding sales rep. From the time I called on Monday evening until he dropped my car…read moreoff on Tuesday night he provided nothing but the highest level of customer service I have been privy to in a very long time. He answered my seemingly incessant questions about the car and how a lease works. He not only answered my questions i a timely manner, he was willing to text and chat until I was content. When I found a road block he worked with me to get through it. Not only an amicable solution, he found a better car under my required monthly payment with more features than I anticipated. On Tuesday morning he came to pick me up at my store in Falls Church, VA (The Gun Dude) and drove me to Germantown, MD (because they don't sell electric Smart cars in Virginia) 45 minutes later. The conversation on the way to the store was stimulating and his energy was evident. At the car dealer he was very attentive to my every need. He offered coffee and water and served it to me not seconds after I was through the door. We even spent a few minutes learning how to install the panels on one of the model Smart cars. I took my new car (my first new car ever) for a test drive and was more than pleased with the product. Upon return we completed the papers, during which he very patiently answered every question I had about the contracts, and when he did not know the answer he said as much...and then went to find the answer!!!!! I wish this guy worked for me, seriously. Once the lease paperwork was complete he walked me through the features of my new car and plugged it in for a full charge before I left. The charge took longer than expected so he gave me a loaner car to get lunch. While at lunch he realized the charge and detailing would take a bit longer than we anticipated so he gave me the loaner so I could get back to my business. He then drove my car to me (a 45 minute drive) and picked up the lender car at about 7pm. I highly recommend this Smart Center in Germantown and I strongly recommend you ask for Jeff if you want the best car buying experience of your life!!!

Usually the car buying experience is a hassle, thoughts of shady car salesmen and endless haggling…read moretend to emerge. However, leasing a brand new Smart car from the manager, Jeff Greben, has been the easiest and most pleasant interaction I have had. Jeff explained every question I had about the car and the whole leasing process in general in an extremely courteous and professional manner. I have never seen a sales person so knowledgeable about what they were selling before in my life. I will most definitely return to Jeff in the future to get another car, whether it's a Smart car and or a Mercedes-Benz. I highly recommend getting a car from Jeff if you want to leave the dealership with a smile, knowing that you made the right decision about your purchase.