Very good experience. Allen was amazing, attentive, knowledgeable sales associate. He made the shopping experience fun and easy.

Should be zero stars. Don't bother shopping at this location. It's tiny and they have very minimal selection. Worst part was the rude guy working there. Very condescending and confrontational. Very bizarre experience. I've looked back on the reviews and it's the same old story that other reviewers mention as far back as 10 years ago. The rude Asian guy that works there. I asked him if they had a particular shoe, he said no, and rudely said that if i wanted a summer sandal i should have shopped 6 months ago for them. It's f@cking March! Spring! It wasn't what he said it was how he said it. Who talks to customers like that? read more

Do not buy this brand - bought sandals and a little metal ball fell off - after first wear and I've been emailing and calling once a week for 7 weeks but can't get through to their repair team (as they have been experiencing higher than usual volume). read more

avoid this bout for your own good! If I could give zero stars, I absolutely would! This is the worst Christian Louboutin boutique I've ever visited. I've been a loyal customer for years, buying shoes in various countries and states across the USA. I've never had to make a single return because I was always happy with my purchases. However, my latest pair was a huge disappointment--the quality was awful, and my feet hurt just from trying them on. I even went to a doctor who confirmed the pain was caused by the shoes, and I have a medical report to prove it. When I tried to return them within five days, they refused, even though they're legally required to accept returns for defective items! Now, I'm planning to take them to court for not honoring their customer service commitments and selling poor-quality products. I strongly recommend you to stay away from this boutique--they're rude, unprofessional, and don't live up to the Christian Louboutin brand standards! read more

I think it's weird to have to be buzzed in in order to shop. But I guess now in days it's necessary. The customer service was good. I will shop here again. read more

I needed to get a last minute Christmas gift for my girlfriend, and I had the great luck of meeting Katie King who was able to pick out some classic heels that would make her eyes light up. The first shoe that I picked was not in store, but Katie called another store and was able to overnight it to the store so I could pick up the next day. It was painless, and after worrying if I was going to pick the right thing or not, Katie made the selection seamless asking me questions about her lifestyle (85 mm) because she walks for a large part of her day. The next day, she called me to say it arrived, and I went to pick it up. She wrapped it in red ribbon, and then I went to the men's which is on the second floor and had neglected my first visit. I picked out a black boot, and have been wearing it anytime it snows. read more

I never leave reviews but feel so strongly about this one. I would select 0 stars if I could. I have never been treated so poorly trying to exchange a pair of shoes as I was at this store. The manager was extremely rude as well as the sales associate. I would take your business elsewhere. The manager said under her breath "this is why I hate doing these things". You can get Louboutins at other stores that actually treat you with some sense of worth. read more

While I love many of this designer's styles in shoes, I don't always find comfort. The boutique is small and glitzy and the staff brings the expected snooty, cool demeanor. While I probably own more pairs of CL shoes at full price than the staff, they always seem to feel the need to show a superiority over the customers. My new ankle boots made me very happy this season. They are black suede and ohhh sooo comfy!! My new fall season is complete. Note to management: When your customers are buying high end products in a small boutique, train your staff to welcome us and appreciate our business. Department stores sell your shoes as well... read more

Christian Louboutin - She wants just one pair... - Shoe Stores Near Me - Chicago, Illinois

See all

Unfortunately the store clerks were so unhelpful and frankly rude that we left and bought the exact same pair of shoes at the nordstrom down the street, where the sales people were actually helpful. Definitely avoid, buy them online or at another store. read more

OK...Let me first say I own a few pair of CL's BUT I typically purchase them at Department Stores, like Neiman Marcus, Saks or Barneys and I NOW SEE WHY!! The free standing stores return policy sucks! Came here on lunch for what I thought would be a simple return.....I purchased a pair of boots, didn't wear them, only modeled them at home, but I did not like the way they creased at the ankle. It looked weird to me and I figured over time the boots would wear in that area because of the constant creasing.The shoes have been in my closet, like I said unworn, so I finally venture back down to CL on Oak and they tell me about this dumb ass policy that I don't recall them mentioning. I mean they give you 10 days to return a pair of $1200 boots and then you only get a store credit or exchange?!?! What if I don't want another shoe from that particular store? We all know that CL inventory varies by stores. So Neimans or Barneys may have a shoe that the CL boutique do not carry and vise versa so why can't I get my money back if I change my mind to go and buy another shoe somewhere else?!? This policy remind me of the Oriental owned store refund policies (i.e., Akira) that I so hate much and the main reason I don't shop at their stores. I mean like what ultra upscale brand does this for unworn merchandise with a receipt?!? They have completely lost me as a customer FOREVER with this return policy and I will continue to purchase these high priced shoes from a company that is about customer satisfaction and as long as the shoes have not been worn and you have your receipt, you can bring them back two years later if you choose!!! *****Ladies and Gentlemen**** before you decide to purchase at a free standing CL boutique store, make sure you are fully aware of their return policy and if the same shoe is at CL online, Neimans, Saks, Nordstroms, Bergdorf, or Barneys, you may want to purchase there because let's say you get them home, try them on again, not really feeling them like you thought you was, had to go out of town on an emergency trip, didn't get back to the CL boutique store within the 10 day time frame.... honey you are ass out of luck on getting your $$ back. read more

Christian Louboutin - Banjo Boot - Creases at ankle - Shoe Stores Near Me - Chicago, Illinois

See all

I soooo wanted to enjoy this store, but it's a little too stodgy for me! This was not my first visit and I have to say the service sucks! First, the ringing of a doorbell to enter the store is very........extra. Once inside the store, I always get half glimpses from the sales staff. I was greeted on one of my visits, but to be honest, I had on a pair of Louboutins and was dressed pretty nice. On this visit, I was dressed very casual and no one greeted me or asked if they can help me. I just felt so not wanted and I'm pretty sure I was the only customer in the store. This is ALWAYS a sign that I need to spend my hard earned money elsewhere! I always order Louboutins online, but this sucky service makes me not want to spend money with them at all. It's just so hard to pass on how fabulous the shoes look.......ugggghhhh! read more

Love the brand but rarely like the stores. When you want an amazing pair of shoes that will stop traffic... you have to get a pair of Christian Louboutin heels. Always stylish and beautiful, they make any outfit amazing. When I want to buy them though, I rather buy them online or through Neiman Marcus. The reason is because I have never been in a Christian Louboutin store where the sales people were helpful or nice. The sales people at this location sat around with a pompous look on their face, as if saying, "Not sure if you can afford these shoes, so I won't bother to ask you, the only person in this store, if you want help." It was fine with me. I just wanted to show my friend the shoes I bought at Neiman Marcus. I did see a pair I liked but I'll just order it through a department store so I can get the size I need. They usually don't have my size. Just wish Louboutin stores would hire nicer people. Everyone deserves to be treated with respect, no matter what they are wearing. Personally, I rock jeans and CA laid back attire when I wear my Louboutins. read more

this is a fantastic store. So much that I have to do a Yelp review. (In fact this is the first one that I've done just for a department store). But there was one sales associate that made my experience so incredible that I had to write one. Her name is Katie King. She did a fantastic job verifying some old school Louboutin's that I had and I HIGHLY HIGHLY recommend you go there and check out their store and have her help you. Regarding the store it's pretty cool there is red everywhere obviously LOL. And the shoe selection they have is awesome. I look forward to heading back and trying on some red bottom loafers. Until next time Katie!! :-) read more

Very attentive and patient staff. Delightful first experience. Great customer service.

Found the right Christmas present here. What a lovely pair of boots we choose to have wrapped. Service was great and very professional, exactly what you would expect for this quality of shops. read more

This beautiful store off Oak street is home to one of my favorite shoe designers. The store feels luxurious and you are instantly greeted with a warm welcome from the staff. I went in looking for a certain style of shoe and was offered to try on several other pairs as well! I actually ended up picking a different style due to the associates recommendation! I was able to ship my beautiful shoes to my house free of charge as well. read more

This was my first time visiting this store. Based on some of the other reviews about the service, I was a little concerned about the associates being snooty...However, I found that the woman working there was very down to earth and friendly for a boutique store. I wish I would have remembered the girls name that helped us, but she was great. We tried on a couple pairs of stilettos and went with the Iriza pumps... read more

Christian Louboutin - Shoe Stores Near Me - Chicago, Illinois

Walked in with my girlfriend and wanted a specific shoe and got treated badly and rudely by a man working there. He wouldn't tell us what other location the shoe could be found after asking him repeatedly. He wanted the sale and wanted us to buy and get the shoe shipped forcedly. We said thank you but that is not convenient for us, and left disgusted by his treatment. We love the shoes from here and will come back but will not allow this person to try to " take care" of us Again. read more

Was gonna go in and make a purchase but I changed my mind due to the lack of the store being able to answer the phone. I've called the store four times this week and not a single time has the phone been answered. What a shame. What a simple way to lose customers. read more

The staff was so beyond amazing. Twice they made special arrangements for my mom to come early due to a illness she is fighting. This trip to buy her special purse was so wondeful for her. Thank you so much to Katie and the staff. read more

I really wanted to disprove the other negative reviews I've read about this store, but they were all spot on. I went in to try on a pair of heels in a different size than I had recently purchased to see if a slightly larger size would be more comfortable. I had done my research, knew exactly which types of heels would stretch over time and which wouldn't, and how realistically comfortable a pair of 100 mm's would be. The two SA's (one redheaded woman and another asian man) were INCREDIBLY condescending and not listening at all to what I was saying. They insisted that the discomfort was just "part of the shoe" and they "couldn't let me leave in good conscience in a shoe that would slip off". They thought if I sized up, I would look like "a little girl playing dress up in their mom's heels". Are you joking? I only wear 4+ inch heels. I'm pretty sure I can gauge if a heel fits or not. Disgusted, I promptly left to go to Neiman Marcus where the SA was incredibly knowledgeable, knew my exact problem, and encouraged me to size up with the help of a foot pad to prevent sliding, confirming my decision. Don't ruin your experience of buying these stunning shoes by going into this store. Buying CL's should be an amazing experience, not tainted by condescending salespeople who have no listening capacity. Don't let them talk you into buying or keeping a pair of shoes that are painful, because guess what? You won't wear them and will be $700+ poorer. Go to Neiman Marcus or Nordstrom 10/10. They know these shoes. They won't steer you wrong. read more

I own over 14 pairs of these beautiful shoes and love love love them. I am an absolute shoe lover, come check out my closet. So this place only gets one stars. I would rate it negative but the way Yelp is set up... Customer service is the worst! These people judge you by the way you look and that's a big NO. I shop looking like a bum because it is COMFORTABLE but don't let my relaxed look fool you. Came in here ONLY because i was not able to get a shoe from my personal shopper at Nordstrom and Saks and this boutique had the shoe in stock. 1. When i walked in, i was ignored. All of these sales people were chatting away behind the cash register. I shouldn't have to ask YOU to help ME, if i am spending $1000.00 + on a shoe, you come to me and you ask me how i can be helped. 2. Don't make little side comments because if i remember correctly, if it wasn't for paying customer's like MYSELF you wouldn't be cashing a paycheck. So i would need everyone to keep their little non solicited comments to themselves. 3. I placed a shoe on hold with a very nice girl on the phone and when i walked in, a black guy that previously sold a shoe to me, decided that he can have this sale too. I completely disliked him when he sold me a previous pair so that's why when i called to place the shoe on hold, i made sure to ask if she can help me when i come in. Why would you take someone else's sale. I am not your customer and the way i was treated by him was not acceptable. Dismissive, rude etc. He didn't even speak with me, all he did was bring a shoe and stared at me. 4. Know your product. I shouldn't have to tell you what shoes you have and what shoes you don't. I shouldn't have to tell you how many mm a specific shoe came. I have that shoe that i am talking about at home, so please tell me again "We never made that shoe". All in all this place will probably never ever get my business again unless i am desperate and need a shoe pronto! Customer service is the key to any retail industry and this place completely lacks that. Go to Saks, Nordstrom or Barny's for a Louboutin and try avoiding this place. read more

I went in to try on shoes for my wedding, and it just went downhill from there. You have to ring a freaking doorbell to get in, which is a bit snobby in the first place, but whatever. I asked to try on a pair of gorgeous heels, and one of the attendants got them for me, and the only size they had was a half size below what I normally wear. When I put them on, I commented that they hurt, and the attendant immediately said "Louboutin's aren't meant to be comfortable" in a snooty voice. I immediately took them off, put on my own shoes and left the store. How rude! read more

I had a good experience here. I was greeted right away, I knew what I was looking for so I asked a sales person to help me and she was absolutely great! Of course in interior is super clean and simple. One thing I will note though that there was a huddle of sales people at the front cashier desk while there was a good amount of people in the store. read more

I am sad to see a lot of the the bad reviews on this store... I had nothing short of a wonderful experience here. I was dressed pretty casually- but I was helped right away. My sales guy was friendly, super helpful, and totally made my experience here great. He was even messing with my boyfriend about my shoes being on sale "Hey might as well get her another one- its like 2 for 1!" Haha. He was wonderful! Even recommended a nearby pizza place when I asked him. Great experience at this Chicago store! read more

Sexiest shoes on the planet. Not for everybody. * Troll legs look good in theses shoes * Leopard print * Suede * Black patent leather * Spikes * Boots * Stilettos Get a pair and wait to be noticed. read more

I stopped into this store as soon as they opened on a Sunday. The staff was extremely helpful in helping me choose a shoe within the 10 minute crunch I was in. They also gave me the option of shipping the shoe to save on taxes because there is no CL boutique in Michigan. All in all, great location! Valet parking is available in front as well! read more

Christian Louboutin - Nude Pigalle 120 - Shoe Stores Near Me - Chicago, Illinois

Worst service! When you walk in, no one even say hi to you! When I tried on shoes, all the sales just chat to each other! I came there for my wedding shoes, it's really disappointed just walk in! My friend told me she also got treated like this. They judge you by your look. Excuse me? so tell me what I should wear when I shop in your fancy store? It's not the service you should provide in any store, not even mention most people would spend around 1 k for a pair of shoes! So that's the CL brand culture??? Ridiculous! ----------------- The manager of CL contacted me and apologized, which make me feel a lot better. Even though I already got my shoes from another store. I will go back the the boutique again later if I need anything. Raise the review from one to three:) read more

Had to order a different pair of shoes than ordered from online boutique. Spoke with Kyle at the store, was very nice, checked inventory and sent their little contract that you have to sign in order for them to ship the shoes from the retail store. Store shipped to my billing address which is a UPS store, and the online boutique refused to do so, which is strange seeing as how UPS is their contracted carrier. Anyway, Kyle got the completed form, called me and then sent an order confirmation and received tracking info later in the afternoon. Great service, better than online. You would think that there would not be such a huge difference between retail and online, but there is. read more

I'm from California and when coming to Chicago this is the store I HAVE TO STOP BY AT! The closest Christian Louboutin store to me is Las Vegas. Unfortunately though, this store doesn't have much of a selection compared to other Loubuotin stores. The sales associates here are very nice though. I will be back again. Tip: The store may seem closed because they keep the door locked but it's open, you just have to ring the door bell. read more

Louboutin has a stupid policy where if someone buys you a gift online, you have to return it to the online store and the gift giver has to buy you a new gift. You can't exchange for a new size. When calling the online store, they were super rude. I was expecting the same at the store and couldn't have been more wrong. I went in asking if I could just try on a few pairs to find my size and told them why. Even though they knew I wasn't buying directly from them, they were very nice in helping me figure out sizing. Would definitely go directly to the store vs. online in the future. 355/365 read more

Darnell is the best to work with. He's very patient and remembered my face even after a few years. Definitely put a smile on my face.

Horrible first time ever Christian Louboutin purchase experience. I contacted CL customer service for help finding a store with the Belle ankle boot because their online site was out of my size. They emailed back with the CL boutique in Chicago on Oak Street's email and phone number stating that they appeared to have what I needed. Everything started out well. They had the boot, I completed the contract, requested gift wrap since this was a gift to myself, made payment and was informed that I would receive an email with tracking after 6pm the following evening. I waited 2 1/2 days and tried to contact the store because I received no tracking information. First I emailed - no response. I then called and they said my SA was assisting a client so I left a message with the person who answered the phone to have my SA call me back and gave her my number. I never heard anything. For 2 days, I tried calling and no one would even answer the phone. I then contacted CL customer service again asking them for help getting in touch with my SA in Chicago because everything I tried was NOT working. Customer service responded with an apology and said that they contacted the store and will stay on top of the situation. Later that afternoon, I called the store again and this time got my SA. She said that the boots shipped out the day after my order. She found my paperwork and voila - the city and zip were incorrectly labeled on the box (although it was correct on my contract). I was sent the tracking number and sure enough, it was sent, but the box was heading back to their store! I was advised that they would have to wait for the package to get back to their store and they would re-send. A week goes by and I'm still waiting. The store is still waiting - no boots. Now a claim has to be made and UPS has to deem the package as lost before CLB-Chicago, Oak St. can ship another pair. Now - they are having to order another pair in my size and hold for standby in case the originally mailed boots don't come back. Texts are sent back and forth to whom I thought was my SA, but now - I'm not sure who exactly was on the other side of the texts. During these texts, I'm learning more and more. My frustrations build, especially because I was informed that the newly ordered boots were a floor model that didn't meet new specs and that another pair would need to be ordered. Finally, UPS decides that the original boots are indeed lost and now the store can ship the other pair overnight. Finally, after 16 days I receive my boots. Not sure what gift wrap means to them, but my box just had a red ribbon wrapped around the box. Inside the box were the boots in good, new condition but no CL Thank You envelope(s) that I've known others to get with their new CL's. Nor have I received a follow-up email or call. For the $$$ spent, repeated lack of communication, and not answering or returning calls from the store, inability to correctly label the UPS box, box getting lost and feeling like I was the one being penalized for the labeling inaccuracy and having to wait for UPS and authorization from company to send me a new pair - I should have been treated much better. To err is human and was very patient and understanding; even when they wouldn't answer the phone, return my calls or emails. But it got ridiculous. When I opened my box, unfortunately I had lost quite a bit of the excitement an even more so when the box wasn't gift wrapped and my Thank You envelope(s) were non-existent. :,( read more

I had an amazing experience. As a new Louboutin customer I required a lot of assistance and this team rolled out the red carpet. I not only walked out with 3 pairs of shoes but was given a preview of some of the styles on order. Its refreshing to see a team that works together to take care of the customer. I will be back for sure read more

Brought my fiancé to the neighborhood for shopping while visiting Chicago. She had a hint that her birthday present was located in the city, I just needed help with details. We stopped in front of the boutique and faked that I forgot a major part of her present, I said "no wait there it is..... ". She has wanted a pair of these shoes since before I met her. We walked in, she was nervous and almost in tears with excitement. Darnell took exceptional care of her, walked her through choosing the shoes, explaining everything to us. I am overjoyed at the service she received, she was made to feel special and everyone there took excellent care of us. Thank you Darnell and all. read more

-Staff never greeted when we first walked in to this store. No hello no welcome nobody asked if I need help. ( i still went and picked shoes and asked for help. I can tell it's a poor management style) - don't have enough shoes in their stockroom( you are a business and know what shoes are popular how come 5-6 styles are out of stock?) - associate ordered online from a different store, it has been 3 weeks now and shoes haven't arrived yet ( Usps and ups and fedex work pretty fast usually, even the least expensive usps delivery takes 5-7 business days. I wonder if shoes are coming from China? ) I truly lost the desire to have a pair of red bottoms now and I believe I will be returning shoes when they arrive. They have 2 weeks return policy but they are not delivering shoes within that time frame. Absurd! Update: after 4 weeks waiting shoes in the mail. I have to admit that I was not as excited to put them on as I'd expect. However I got a tremendous customer service experience from Lee (boutique leadership team) she has been following up on all updates she's been receiving from UPS- who initially lost the shoes. Lee was honest, upfront, and professional. And I believe she is truly dedicated to the brand. read more

Walked into the store and the first thing I see is 3 reps standing around the counter chatting. Approached one of the reps because I knew what I wanted. I expected to be in and out. No hello. No thank you. No can I help you. Just bunch folks standing at counter staring at you. Last straw was when they gave me a show off of the display. They didn't even ask me if it was ok. You expect some level of services when purchasing a $1000 pair of shoes. In the past I made all my purchases at Nordstrom's on Michigan Ave. I will not return to this location. I will take an additional 10 minutes out of my day to in order to receive a better customer service experience elsewhere. read more

Don't visit this place. Bought a wallet 9 days ago and told the wallet will be ship and arrive in 2 days. Waited for a week and never received anything. Called just now and they just send it after the call. The staff is not friendly at all. read more

Absolutely amazing experience! The look and style of the store, the selection of the shoes, and the service from the sales people could not have been any better! The experience was so great that I decided to purchase my very 1st pair of Loubie's while visiting...and I owe it all to our sales associate Darnell. He truly went above and beyond to find me the exact shoe that I wanted. And when my girlfriend decided on buying a pair as well, but her size couldn't be found, Darnell somehow worked his magic and found her that shoe!! So, we ended up both walking out the door with red soles in hand!! The memory of buying my 1st pair of Christian Louboutins is something that I will never forget!! Looking forward to my next trip to Chicago and will definitely be revisiting the Oak Street store. If visiting Chicago, stopping by here is a must...and be sure to tell Darnell that his "Mississippi friends" said hello! read more

See all

I had a great time here! If I can recall her name was autumn who had help me! She was very kind and true to her words about the size and comfort of the shoes I had purchase. So many bad reviews here about the employees attitude, I mean your down town and they are gonna be stuck up I mean they are not gonna kiss anyone ass but as long as you have a smile and a positive attitude and make your experience there good , that should do it! Don't let anyone ruin your experience! Even with bad service is to a point where I can see being a 2-3 stars ! Anyways end of rant! Happy shopping ! read more