TERRIBLE customer service, very unhappy the way they dealt with me after I found a mouse nest under…read morethe hood a few hours after I purchased it. The cabin air filter was filthy, but says it was changed not only in the Carfax but the dealerships checklist says they changed it which is against the law. After they pretended to check the car out I proved that that it was full of crud (like them) they wouldn't acknowledge that they were wrong, and wouldn't even give me a new $20 filter. I was treated very unfairly especially by the Sales manager the service manager and salesman after promising they would treat me fairly. They didn't take care of me They took advantage of me. I would AVOID the dealership altogether

We love our Toyotas but can't say the same about the buying experience at this dealership…read more Specifically the Sales Manager, Frank was unprofessional, combative, and further classed up the deal by swearing a few times. Needless to say, we won't be purchasing from here again, but if you find yourself in a position where you must, be sure to get absolutely everything--and I mean everything--in writing.

I have had these amazing people working on two of my cars and I'm so thankful I found them I will…read morealways come to them for any of my future needs and I just want to say there good prices and to top it off there amazing people that truly care about us and ur safety they seen my car at my store with the hood open and they called and checked on me to make sure I was ok and they always offer a helping hand in any ways they can and that means a lot to me they are truly the best and saved my butt a couple times I'm forever grateful...

They tried to be cost conscious but the problem pertained unfortunately we had to go to the VW…read moredealer because of the issue

Real convenient gas station accommodating needs accordingly. Relatively small, but that makes it…read moreall the better.

Have been using Bob & Jay for over 25 yrs to service our cars…read more They are honest & reliable, & for us, the BEST.

Great service and honest, the one thing you need in an auto repair shop .Fair pricingread more

I can always count on these guys to fix up our cars quick, and at a fair price. They are very…read moretransparent about the price of parts and give you options without feeling pressured any particular way. The repair staff are very nice and appreciative of our business.

I worked with IPM for about 10 years as they serviced my 1989 Volvo 740 GL - they know their trade…read morewell. Excellent work - Mark

This is one of the only places in the world I have ever trusted my Volvo to. The mechanics here…read moreused to service only Volvos since the shop opened in the 70s. Now they service all foreign and domestic makes and models. Dave, the owner, has been in the business for years and he is a stand-up guy. He used to be the shop foreman and now he owns the place. Not only do they do good work here, a major perk for commuters is that it's literally 20 feet from the Westport Metro North station. The last time something went wrong with my car, I ended up on the side of the road and AAA had to tow it in. I was prepared for the worst. But it turned out just to be a $3.00 fuse. I admit, I'm a bit of a pessimist, but I would gamble that most shops, especially those in the NYC area, might seize the opportunity to take the customer for a real ride. But Dave changed out the fuse and didn't even charge me the $3.00! Or a dime for labor for trouble-shooting, I might add. Highly recommended!

Excellent, efficient service with a vibe of trustworthiness and reliability! Replaced my battery in…read moreminutes!

I cannot say enough about this business They are honest, responsive and do excellent work. Pat,…read morewho manages the auto repair end of the business, is hardworking , professional and has the utmost integrity. Kieran, who works on the cars, is thorough and knows cars inside and out! Mark, who works in the auto repair side of the business, is hard-working, fair priced and does excellent work. We are fortunate to have an auto repair/body shop of this caliber in our area.

I was extremely impressed by this place. My family was driving through on a road trip in our full…read moresized old Chevy van. I'm a mechanic myself from NY, and I had done a bunch of repairs on the van not long before I left home...but was feeling kind of a front end "wobble" that got me nervous especially with little kids in the van. I'm not used to going to a mechanic as I do everything myself but we were stuck and I was nervous so I pulled in to this place and explained the situation and asked if they could please check it out for me. At first Nina behind the counter said that they were booked and I would need to leave it there, but when I explained we were traveling and asked if they could take a quick look, she agreed. They had their head technician Germain look at the van. He put it up on the lift and carefully looked it over. I was expecting a five minute thing, but no. He had it up there for probably like twenty minutes. Didn't find anything loose or anything like that, so he took off every single lug nut (all 32 of them on that vehicle) and retorqued them properly. Also checked and adjusted tire pressures. Basically did a thorough lookover and did not cut corners. I even saw him putting tire stem caps on the tires that didn't have them! Nobody bothers with that...lol. I was figuring that they would probably charge me a full diagnostic fee of $100 bucks or more, but I figured safety is worth it. Then Germain went with me on like a 10-15 minute test drive in the van to make sure all seemed good. I could not believe how much time he actually put in to it, and didn't act rushed or impatient. He is a true professional. He normally specializes in performance mods and all that, but it wasn't "beneath him" to look over a big old Chevy van. When I got back, I asked Kas (who seemed to be the manager) how much I owed them, and he said hey we didn't actually do anything, don't worry about it. I couldn't believe it because these guys tied up their bay and gave their head mechanic over for like 45 minutes and didn't even charge a penny! Not to mention the fact that they found the time to get us in there in the first place. We were able to continue our trip safely. Would definitely recommend! Thanks again to Nina, Kas, and Germain!!

Car tow, Westport to Bethel, maybe 15 miles. $320.00. Late arrival for pick up and delivered the…read morecar to the mechanic 5 minutes before closing, making the repair shop work late. Tow truck driver did not leave the car keys with the repairs shop - drove off and the repair shop called the next day asking where the keys were. They could not work on the car without the keys. Mechanic was not happy. Only way to move the car was to push it. Full day at the repair shop wasted - Mistakes do happen, sure ... but charging over $300 for it? NOT ... it's simple, WESTPORT says a lot, this place assumes everyone has lots of money and their objective is to take it. I would never use them again.