Ces C.

Wowowagyu! We recently enjoyed one of the best Wagyu dinners we've ever had! Our reservation was made easily through Yelp, and we were seated promptly. The experience offers three different tiers: Silver at $58 per person, Gold at $78, and Diamond at $88, which is the one we chose. Right from the start, they let us know that a 20% charge applies for any leftovers, which is something to keep in mind. We were given an iPad to order as much as we wanted from an extensive menu. Every cut of meat was extraordinary. We also sampled a few dishes, including salmon and yellowtail carpaccio as well as scallops topped with caviar--absolutely divine! The only minor issue was that the staff could have done a better job identifying the various meats being served. However, this didn't detract from our enjoyment, as everything was truly delicious. We paired our meats with sake and Sapporo, finishing off the meal with a delightful vanilla crepe cake. As we were leaving, we were even offered milk teas to take home! Overall, it was an amazing dining experience, but be prepared for a splurge!

Susan Y.

Overall, the service was really good. The flavors were delicious. I didn't like how cramped and hot the area was and it felt like no AC was in the place. This reminded me of sitting outdoor in China and grilling skewers, super fun time. It's like prob $1-2/per stick of protein or whatever you choose to eat. The meat cooks pretty fast, water is self served. You can order drinks and they'll bring it to you. One great thing is: their bathrooms have Emesis / vomit bags if you need it. I've never seen that in another restaurant, so that's def v good to have. The service and people were all super nice, so patient, and so helpful with the whole process. Good food overall!

Eliot K.

Was looking for a Japanese style bbq grill and had high hopes since this restaurant is highly rated. 4.9 on 7.4k reviews on Google and 4.5 star on Yelp. ( see chat gpt analysis of the reviews below) What I witnessed was probably the worst customer service, table grill failure and tablet ordering system failure all in one experience. Sort of like Lemony snickets - series of unfortnate events. I'm still confounded about the ratings. Did just have bad luck?? Table Grill: 0 / 5 Fire suddenly cut out after 20 mins and it was clear that propane tank was low. Server had no clear action other than to suggest to move the cheese corn off the grill. After taking his suggestion and the meat was still not cooking.( 10 mins later ) I had to flag him down the 2nd time. I had suggested we move to another table i saw that was open and he accomodated. Grill was not frequently changed like other bbq restaurants and looked completely charred and black by 20 mins. Oil was never applied to the grill . Meat constantly stuck to the grill wires making it difficult to turn the meat without ripping it. *Note to management: Make sure you quality check and confirm propane levels before you start the day. Do assurance check towards the evening to prevent any grill issues as we experienced. Server was not trained to be able to handle this situation. Servers had mentioned the fautly table was a known issue no corrections were made by management. Add oil on the table so customers can self oil the grill. Tablet Ordering System: 1/5 ( touch screen tablet) : After the Grill cut out , i pressed "call attendant " button on the tablet screen several times and no response. Looked across the room and server was happily busy catering to other tables.. waited 15 mins to flag him down to make him aware of the table flame. Tablet also did not propery input my order and often times found myself wondering if the orders went through. I had ordered Tom Yum soup and nothing came the entire dinner.. even mentioned it to my server. No action was taken. The real kicker was at end of the night i saw 3 orders of Tom Yum Soup on my bill. ( see attached pic ) Seriously guys?!! Server said he was not able to see my orders. * Note to management: Make sure you do a dry run of all the tablets and ordering system before you deploy tablets during peak busy times. Remove the tablets that are not functional. Its that simple. Customer service: 3/5 While I appreciated the server making attempts to correct gas grill error and tablet error. There were gaps in his service and attentiveness. He did not articulate or project his voice in the noisy environment and often felt he was mumbling. Since i was a new customer, I found it very difficult to understand the complex ordering systems which was timed every x minutes and limited to x amount. It seriously was a guess and see what happens ordering experience. Server only added to the confusion. Still unclear why Google Maps has this restaurant rated 4.9? In fairness he did comp my bill $15 for the series of errors. Still ended up paying $288. go figure. Food: 2/5 Salad was an embarassing 2 -3 tablespoons ( see attached pic) I dont think they really want you to have salad here. you have to order salad probably 3-4 times to get a regular size restaurant salad. Meat: 4/5 Good some highlights with Wagyu and Pork Belly. Sides: Dismal - 2/5 Edamame, veggies, wakame salad, lettuce, etc. probably the biggest offender. portions were small / maybe 2-3 tablespoon. if you wanted more you have to go through the ordering system. And yes there is the limit of how many items you can order at a time. Sunday May 18 9pm.

Anna G.

Casual day out and decided chubby cattle was the right move for a chilly afternoon after walking around all evening. We got seated right away which was nice and our server Alex was attentive and on it for helping us order and cooking some of the food. Everything was as good as always, delivered fresh and fast. And the plates kept disappearing as soon as they were emptied. Overall, 5/5 experience, would recommend to others to give it a try.

Susan C.

I've been here so many times but this last time ruined my Chubby Cattle experience. Everything we were able to get looked very fresh. The main reason why I rated it lower than I would've liked was due to the SLOW service. Especially for something they did not have to cook. We sat there for 10 minute waiting for food that even one of the server asked us, "did you guys pay yet?" We had so many missing items that we never got. However our server was super friendly and did everything he could to accommodate us. He kept apologizing and I understand that some things aren't in his control. First time leaving a AYCE place still hungry. :(

Kit C.

Finally tried chubby kettle for the first time! I've been waiting for this since it's always packed with long lines. We were seated pretty quickly and maybe waited for only 10 mins (with reservations). The receptionist was friendly and showed us the snack/drink table and we love how thoughtful and inclusive they are with the selection. Overall we were impressed with the quality of meat and options. There's 3 different tiers to choose from and for the gold and platinum option, you're only allowed to choose one out of the 4 wanyu option, so they're not really ayce for that section. However, the actual ayce section does have some good quality meat selections and they're good quality meat, fresh and tasty. The sushi options aren't as fresh as expected although te hand rolls were pretty good and that's what we kept ordering from. The scallop with uni from the special section did not taste fresh and was quite disappointing. I'd like to point out the waitress and waiter who showed us how to work the iPad were very friendly and patient with their service however, the ones who bring the food to the table were not. Some of them did not seem friendly and would just left the plate on the table without explaining what it was. We received the wrong food twice and we had to waive at our waitress to let her know that we didn't order those items. Overall the experience here was excellent but compared to x pot I still love xpot more.

Jennifer C.

I love all chubby cattles! Been to the one west coast and here in Chicago. But I feel the Chicago one is lacking. It was great at the beginning when they first opened but not sure what had happen. Went here yesterday for my husband's birthday.Server was great but I see other workers wiping all utensils with Clorox/lysol wipes. I don't think you are suppose to do that. It's toxic to consume. Many of the item on the menu was out of stock which is very disappointing. Also drink selection is very limited compared to other chubby. The ice cream came out like a shake. Everything was just wrong yesterday. I think we won't be going here for a while.

Wesley M.

we came in on a wednesday night and there wasnt a wait. our server josh was very quick, attentive, and diligent when explaining the menu and everything. we ordered shrimp and they forgot it so we let them know and they were apologetic and brought it out super fast. there were free snacks and chips and soft serve and juice and sodas and tea! the milk tea was pretty good for cutting the fatty meats. there were a wide variety of items like wagyu and nigiri but the brisket was one of my favs! id def come back again if i was in the area !!

Mariel A.

A lot of the menu items were unavailable during our visit. Out of all the dessert options, only one was available, and only two soups were being served. Some of the rice bowl options were also unavailable, which further limited the selection. Our favorite item is the Wagyu short rib plate, but we noticed that toward the end of service, it seemed to be mixed with regular beef. The texture was noticeably tougher, and we could definitely tell the difference. It was a bit disappointing since the Wagyu is usually one of the highlights of our visit. That said, our server, Zaid, was great. He was attentive, friendly, and provided excellent service throughout our meal.

Jacqueline O.

This is a tough review to write because I really wanted to love Chubby Cattle. I've had it bookmarked on TikTok for months, and it came recommended by a couple of friends. I made a reservation for 5:30PM for a party of four. * PROS * The quality of meat was very good, not just for an AYCE barbecue experience but for most restaurants at a comparable price point. They were good cuts, not at all fatty or grisly. Many also came pre-cut into bite-sized pieces so we could focus on grilling and eating, rather than cutting it up. The more premium steak cuts did come in one large piece but I found that appropriate to the cut. The meat came out very quickly and we always got all of the meat orders we put in. Our server was really nice and very attentive, super on top of clearing empty raw meat plates and changing out our grill often whenever it got smokey. She was an absolute sweetheart! We were also able to update our reservation same day very easily. I also enjoyed the self-serve beverage station! Super convenient. * CONS * While the meat was good quality, we only ever ordered "original" which is supposed to be marinated and seasoned. I found it quite bland, but this is on par with most AYCE barbecue spots. It would've been better if they had more variety of sauces or a sauce bar. There were only two sauces, one of which was soy sauce, a salt+pepper blend, and a chili powder pot. Again, this isn't surprising with an AYCE barbecue so I wasn't too hung up on this. For some reason, they weren't bringing out all of the orders of sides we put in. Especially the dumplings. We were missing at least 5 orders of dumplings, an order of calamari, an order of rice, and several hand rolls. They were also sold out of several items, including the buns and one of the meat options. We were not told this when selecting our tier. I really was disappointed when they brought out the check without the last few orders of dumplings. None of these missing items were acknowledged - I understand if the kitchen was running low or they weren't ready, but nothing was communicated to us. Finally, the part that really soured my experience was that we were practically kicked out the second we finished paying. Yes, there is a 90-minute seating limit but they also control when they can drop the check and come to swipe our cards. The host/manager literally came over the second our server swiped the last card and walked away to basically tell us we had to leave immediately. One girl in our party had gone to use the restroom, and the rest of us were actively putting on our coats. Like, we were in the middle of making to leave. But the staff came and started aggressively clearing the plates and telling us to move out of their way while we were gathering our things. Again, I understand that there are more seatings and there is a 90-minute limit, especially with the AYCE nature. But they control the pacing at the end with a few polite reminders from staff and a literal countdown on the ordering tablet at our table, so we thought we were managing our time correctly. I don't think we were lingering at the table for an unreasonable amount of time. And for the manager/host guy to come over and basically tell us to get up and leave immediately was a little jarring. We weren't lingering or hanging out, and we weren't ordering more food past the time limit. We were clearly making to leave. We would've been there maybe two more minutes. It felt incredibly rude and honestly, we left there shocked with the treatment. We laughed then, but I've never experienced a restaurant shoo me out like that in my entire life. The worst part, I sent my friends to wait outside while I stood near the host stand to flag down the friend who had gone ot the bathroom. They hadn't even seated anyone at our old table by the time we left! Yelled at to get up, all for nothing. This is a place I had originally wanted to try for a special date night with my boyfriend, as we would've enjoyed one of the more premium tiers together. Coming here for the first time with my friends was a trial of sorts. I'm not sure if Chubby Cattle will make back on the date night list any time soon. BUT the food was good, so I hate to leave a low rating. I understand the dinner rush is tough and that the staff might just be having an off-day. I would maybe try it again with only one friend, but not another group, just to give the staff that day the benefit of the doubt.