We celebrated our son's birthday this past weekend and it was the best experience! Brandi our hostess went above and beyond. She was super attentive and made us feel so special. The recent remodeling is beautiful, tons of games, and everything was really clean. Our party was on a Sunday at 11am and we had about 35 guest. Our guest were impressed by the cleanliness and attention Brandi gave our party. I will also add they have stepped up their pizza game. read more

lot of kids.... i get small kids being excited to be there.. but not sure about young adults going crazy and yelling while playing.. food is meh... service is always not so good! read more

My granddaughter always has a great time there. The staff is friendly. The place is clean. And the salad bar is always fresh.

Brought the kids here on a day off from school. We ordered pizza and got some game cards. After 40 minutes of waiting on our food I went to the counter and they said that "they are rolling out the dough from scratch so it takes little bit longer"... 40 minutes? On top of that the lady was not kind as she communicated things with us about the games or the pizza. Oh, we had old tokens from whenever the games took tokens but they won't honor them or turn them into game plays on the game cards. This is not the reason for the one star, the rating is for waiting 45 minutes and counting for food when it is not very busy. I'll wait to post until We get our food ... 54 minutes! read more

00000 zero stars if I could came in @830ish got a table n my husband got in line to order omg 1 hour and 15min wait for pizza wattttt!!! They close at 10pm no sorry chuck e cheeses get ur shit together we left not a happy momma my son is in tears because of this will never return to this location !!!!! read more

Chuck E. Cheese - In tears leaving!!! Not cool - Pizza Near Me - Rancho Cucamonga, California

This is one of the cleaner Chuck E Cheeses I have been too, took some time for them to finally update some of the out dated games but they finally did. read more

Filthy!!!! Trash all over. Carpet spots all over, carpet needs to be changed. I won't be celebrating our child's birthday here afterall. read more

Chuck E. Cheese - Filthy!!!!! Trash all over. Carpet spots, carpet needs to be changed. - Pizza Near Me - Rancho Cucamonga, California

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Had my kids bday party here today and at the 2 hour limit went and put their gifts in the car. We went back in for about 10 mins to cash in our tickets and say goodbye to everyone. When we got back to our car our trunk was wide open and most of my son's bday gifts had been stolen. read more

Remodeled! Clean! Great Service! And food was even better?! Haven't been here in a while ( It was starting to look rundown) pleasantly surprised New bumper cars "4" tokens Cute! My daughter misplaced her coupon with her ticket count and the employee was nice enough to replace it! That saved me read more

Line at the register was super long. Only one cashier working while others stood behind the counter and watched. Cashier working wasn't old enough to sell beer so staffing could be planned better if they sell beer. Token card machine broken and I hope my card gets charged properly. Salad bar was constantly empty. Not a place to come if you're over 9 years old. One of the more painful two hours I've spent anywhere in recent memory. On the plus side, most of the staff was very nice. read more

Drove 20 miles just for the bumper cars..... don't know if I will will do it again, but kids had fun. Service was excellent.. food, well it's chuckie cheese, but it isn't bad. Spent way to much on tokens.... overall we were greeted with a smile, place was clean and kids had fun. Thanks chuckie! read more

This location is horrible. The place is outdated and has a real bad odor. The food is unbelievably disgusting. I brought the cleansiness issue and unedible food to the managers attention, and she smirked and said it's chuck e cheese not the ritz carlton. I told her we are not looking for anything free, just to remake the food which was not even fully cooked. She proceeded to berate me and my children saying people like you just want free games go somewhere else. Her name is Brandi, if you are looking for horrible service, nasty food and to probably catch a virus or two from the unsanitary conditions please come here and ask for Brandi. read more

Attended on a Sunday for Goddaughters birthday Pizza wasn't so bad. Purchased 2 medium pizza's with a coupon that you can get when you sign up to their "email club" Total was $40 which also included tokens and 4 drinks Kids had a blast Place was clean Would recommend read more

Today was a horrible experience. The staff was not present when rides that needed supervision were in use. A bumper car was left plugged Into what I believe was the charging unit & a young boy around 8 was nearly strangled to death from the cable being wrapped around his neck. Not only could this have been 100% avoided by having staff on site and proper safety checks. Fortunately for the young boy his family jumped over the gate and 3 adults pulled the cord from the boys neck while the bumper car was still going forward !! We finished our pizza & left did not use the rest of our tokens or cash in our tickets. Will not be returning. Very traumatizing experience I'm sure to everyone who witnessed it. Very Unhappy read more

If we had a choice of zero stars thats what I would put. This place has horrible service. I purchased the lunch buffet and the pizza was out for like 20 mins so I requested a refund. The manager then "canceled transaction " but wouldnt give me a receipt showing it had been cancelled and she didnt want to give me my original receipt either. Then the cashier asked me to bring my buffet plate back. I told her it was on the table that she could get it. She just rolled her eyes. Bad , bad, service! Never going back again. read more

Honestly the best Chuck E Cheese I've been too. The place was very clean and the staff did a great job on my sons birthday party.

Been a few times and the trick is to come EARLY! We came at 1120 had the BEST time at 1245/1 when it was time to go it was beyond crowded.. I always know to come early now here. But the staff was super nice and helpful! read more

Kids had a blast, many games and even the adults seemed to enjoy the games. Games only a token. $20 lasted over an hour of fun to 3 kids. Will come back! read more

Chuck E. Cheese - About to have a blast - Pizza Near Me - Rancho Cucamonga, California

Well!! Brought my grandkids out today for a little food and fun! Wasn't really crowded meaning there were tables and parking available! Yet the line was extremely long! One cashier all evening just totally ridiculous!! Salad Bar was missing so many items! Workers were rude and unhelpful! Pizza was lukewarm! It took so long for my churro to come out I had to go get them and the lady said oh I just saw them they just came up!!! Well why didn't you bring them out to me! For them to had just come up they were barely hot! Not even lukewarm! Trash can full and over flowing!!! Ridiculous!! With service and experiences like this I will take my family to John's Incredible Pizza!!! Too expensive for all the mishaps! Not happy! read more

Chuck E. Cheese - Pizza Near Me - Rancho Cucamonga, California

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If I could give this place no stars I would. We ordered our food at 8pm and when I checked on it at 830 I was told over had issues but was now running and we would get food in a few mins. BS. The 4 tables around us that had as many people and ordered after us got their food before I even talked to manager. We got our food at 9pm and it was brought in to go boxes because they closed at 9pm. If you forgot to make out food own up to it. Don't give me a BS excuse. Also we ordered traditional and we got a half ass thin crust. I informed them we would be staying and eating our food and was given attitude. Worst. Chucky. Cheese. Ever. read more

Few things to give it a 2 out of 5: - 2 hr wait for food - games old and in disrepair - not enough attendants circulating. Kids cheating at games. - tables not cleaned Wanted to like it, but fell short of expectations. read more

Did my brothers birthday here Crystal did a great job helping us with the party We really appreciate her hard work I'll definitely consider making another birthday celebration here read more

Loud, Noisy, crappy games, soggy pizza. But what do you expect, it's Chucky Cheese. The worst part was the repetitive commercials and animatronics. The only reason this place didn't get a 1, was because it was my niece's birthday and the place put a smile on her face. Happy first birthday Charlie! read more

Dirty. Trash on tables and floor. Salad bar is disgusting, wonder what the kitchen is like. read more

Chuck E. Cheese - Tables empty and not cleaned up for a long time. - Pizza Near Me - Rancho Cucamonga, California

Service is good... We went at prime time Saturday and there was still a lot of seating available. This location puts hand stamps on every group coming in, so that when you leave they make sure you all match. The food... What can you expect? It's not the most horrible thing I've ever consumed, but it's definitely not the best! Pizza is greasy, but flat. Salad bar was pretty good. Self serve drinks.. All games are only 1 token and you can use tokens or quarters. They have bumper cars and those are 4 tokens. Spent $65 for 1 large pizza, 1 salad bar, 3 small drinks, 150 tickets and 165 tokens. read more

Food is average and somewhat affordable if you bring a coupon. Environment is clean. The staff is often walking around cleaning tables or maintaining the arcade-like games. The crowd could be a little rough, but as long as you supervised your child there is nothing to worry about. Overall, a pretty decent place for a young child to enjoy. read more

I usually don't leave reviews but this has been the worst experience I had at Chuck e Cheese. Over an hour for a regular large pizza. Chuck e cheese is not what it is to be or well not this one. They either need to hire more staff or step up their game. I know I wasn't the only unhappy customer as there were other people complaining. Anyone coming here on the weekend save your time and look for someone where else to take the young ones to have fun. read more

I was there 2days ago, my kids were getting there prizes 4 diffrent employees couldn't help us. the service at this location is bad. Not enough staff one girl got on her phone while we waited. Very bad. Also there wifi was not working what an inconvenience. read more

This is the worst attempt at running a business I've ever seen ,there must be 20 people working there walking around acting busy the only person working was delivering pizzas to tables we stood in line 20 deep ,yes I counted ,who dumb can you be to not be manning the register where all the money comes in ,someone needs management class read more

I had the pleasure of celebrating my toddlers birthday at this place and I am so glad I choose this location. I had made a rather big mistake on my party reservation and Nesha (manager) and Dominique were able to not only still accommodate me, but make me feel at ease. They were so understanding and so thorough throughout the entire process. They made sure to give us exactly what we paid for and their attitudes were just the best. These ladies definitely have great customer service skills! Pizza was delicious too! read more

Horrible service, and 45 minutes for cheese bread ? Once I asked about it the Person that seemed to be MGR was very rude. I'm not one to write bad reviews but being a kids play place it should be a little more friendly. Will not be returning. read more

This is the second time that I've been here within a month and both times were horrible! The wait in line is at least 30 mins. They are super understaffed and it's pretty annoying that I have to wait an hour for a personal pizza. I don't know what's going on at this location but after this I'll never be back. Horrible management read more

Great Chuck E. Cheese the employees were super nice And Chucky was very friendly and active The games were cool especially the mummy game I suggest you all should come to Rancho Cucamonga Chuck e cheese read more

Went there today had a great time.. Lady name Nisha worked there and was helpful and sweet... Everyone was great plus they honored my coupons no problem.. read more

HORRIBLE!!! I haven't been to Chuck E Cheese in years and I will never go again. The staff was so RUDE! I asked to speak with a manger and all she did was make excuses for her staff being so rude. While we were being served one of the workers literally came up to the table and took the pizza away while my kids were grabbing their slice of pizza and said not one word of why she was taking the pizza back and giving to another table while my kids hands were already all over that pizza. They ran out of salad and took forever to refill, they ran out of ice and a lot of games took points off game card. The service was so horrible I did not even ask for the manger again and vowed to never go again. read more

Wish I would of seen the reviews before coming in, waited 1hr for our food, dirty restrooms and most of the toddler games were out of order. Too many people and only ONE cashier. My boyfriend Waited 30mins in line to get a beer. read more

So I am updating my review. After my last experience I told myself I will never come here again. This time I was shocked and surprised my visit was very pleasant and friendly. The manager Leticia was very nice and sweet!!! I don't know if corporate reads yelp reviews but I I'm glad this place improved. I had a very awesome visit with my kids and I will be definitely coming back. I'm a happy camper now LOL read more

This place gave me mud butt! Other than that I don't really care for this specific Chuck E. Cheese...this place needs more staff on deck during peak hours. read more

My kids are almost too big for chuck e cheese but we have always enjoyed going here. It seems like they have stepped up their games and the cost is still only 1 token. There are so many games to choose from and they give tickets to by junky little toys. We always go early to avoid the crowd. It can get crowded and crazy in there during peak hours. The pizza is ok. My kids have simple tastes so they seem to really like it. We always use coupons from the website to help with the cost and pizza. read more

OMG last me and my family attended a birthday party at the Rancho location. The worst manager in the history of management works here. I walked out of the CEC to help my nephew put presents in the car. This was around 9pm closing time. I was trying to re enter the CEC to help my wife with our 7 month old twin girls because she can't pick up both babies at the same along with her purse and baby bag. The manager stopped me at the door saying I can't go back in. I nicely explained to her I need to help wife she said if I go back in she will call the cops. So I went in because I have to help take the girls to the car. She ran after me and we got at it verbally exchanging the F Word in front of little kids. Yes a employee of Chuck E Cheese said the f word while at work in front of kids!!!! Wow what a family friendly place!!! My family has had many parties here but this will be the last. I will be be calling the corporate office tomorrow to file a complaint against this manager. Stay away from thhis place!!!! read more