For a Kids, well there is no better place to go and eat pizza and play games for a couple of hours for around $30.00. (Using their coupons in almost every Sunday paper). They have recently upgraded most of the games and it doesn't seem as loud as it use to be? As for the staff at the register - they have on several occasions been very accommodating and helpful. They however do seem to need some additional help when it is busy on the weekends. Kids should go home nice and tired. read more

Always a good place for my boys to play. Yet some machines are broken but you can always call them and refund the coin back. Pizza is surprisingly good, chicken wings is ok, smaller sizes than usual places. Salad bar is decent. Ice cream vending machine not good yet luckily they decided to offer dippin dots. Ofcourse, the food prices are high but try to subscribe on their email list to receive a coupon for some combo deals. The bathroom needs more attention and overall cleanliness. They are very good in security never failed in checking for the kids stamp. Huge parking space and they are poke stop! read more

Chuck E. Cheese - Time with Chuck E Cheese! - Pizza Near Me - West Hills, California

Worst service over 45 minutes waiting for our order medium pizza and chicken nuggets and not even apologetic last time I come here

Just had my first Chuck E Cheese quarantine order (pickup only). It was delicious. Thanks Austin and his crew for cooking up some delicious pizzas! Much appreciated. read more

I only gave this place higher stars than the reseda location out of sheer childhood nostalgia and their food is at least consistent... My only qualms about this place are how they treat the kids when the mascot comes out... At least find a way to distribute the tickets respectfully.. They're not dogs.. And at most each kid is collecting up to five tickets total... Everyone knows five tickets get you nothing.. Thanks, Chuck The Rat. How they involve the kids for dancing and following Chuck is cute though. As for the coupon, it's totally pointless.. You get four extra tokens.. Cool you save a dollar of the $75 you drop from food, games, and prizes... (Sarcasm) My tip is to just buy the prizes themselves because if you play the games, you drop $30 for tickets from the games and redeem a prize that is worth probably $2. Just play the games for fun but buy the prizes... Don't get your hopes up in playing these games to win the prizes themselves. read more

This place is what it is! The kids absolutely love it, the Parents not so much. So parents get over it and enjoy the kids loving it! Your experience can be vastly different depending on what time and when you visit.. Go early or and off time and it is amazing, go during a busy time and it is a completely different experience. Not recommended.. read more

I don't want to leave one star.. I was babysitting 2 kids and I took them here for dinner. I must say the employees are not kid friendly. Kids get excited to pick out toys they won . We were totally ignored and looked over. If you are going to have a kid based business you need kid friendly employees and not employees that look like these kids are annoying them.. I'm also a preschool teacher I get you get tired but come on these kids families pay your wages.. I won't take them back it was not a great place. read more

Had my son's 5th birthday party here and our party was amazing! Our party assistant was Jonathan and his service was excellent - he was attentive to our needs, informative on options, helped us make the right decisions on food purchases, was detailed and thorough, and of course was great with the kids! The pizza was fresh and tasty, and we had everything we needed for a successful party. We would not hesitate to have a party here again. Thank you Jonathan and Chuck E Cheese's for a great birthday experience! read more

Its 1:09 p.m on a Thursday April 14. And the girls here have the worst attitude they don't have excitement to sing with kids , or to work here . read more

Chuck E. Cheese - This is what you get serve at your local ! Chuck E .cheese $30 dollar meal and we get serve this non fresh food for our kids - Pizza Near Me - West Hills, California

I came here for my nieces son birthday and it's very nice not crowded at all and the people that work there are very helpful! The parking is huge so u will get a parking spot lol and I will be coming back again! read more

There are two locations near me and this one is much better than the Northridge location on Reseda. With that being said, it is a zoo on the weekends and when they have any sort of event. The staff here seems to turnover constantly and while serviceable, they aren't spectacular. The pizza here is meh, the wings and stuff are your typical frozen fare. The salad bar, however, is decent. The veggies are fresh and the variety is good. We come here several times a month with our 4 year daughter. We try to come on weeknights when it's empty so she can have the run of the place. We don't bother during peak hours because you can't find a table and you're waiting forever for rides and games. read more

Just got am email that this location is open on Christmas. The employees should be able to spend that day with their families. The world will survive! How greedy and uncaring of Chuck E Cheese... Note I do see the need for grocery stores and gas station to be open that day. But Chuck E Cheese? Nope. read more

I went a couple months ago and ordered a pizza for takeover . They were super nice but I found a hair in my pizza . Never coming back

I have too small kids and they absolutely love the place. we coming almost every Sunday to play a bit and eat a good pizza and salad...(for me;-) nice place to spend few hours in. read more

This place is awesome They did a mistake and went above and beyond to fix it without me having to say anything Will definitely bring the family again read more

We just celebrated our son's birthday at this location and had such a great experience. This branch is by far one of the larger, cleaner sites. We hope it stays this way... some major positives was how attentive the staff here are. The guy stamping guests in, to the manager, Bashar who greeted us, ready to go. Our tables were neatly laid out with plenty of extra everything: plates, utensils, cups... none of our guests were lacking in anything. We loved how organized and timely the services were and they really kept our party moving through the meal and into the cake. It was so effortless for us, all we had to do was show up... Really want to say that the manager Bashar was awesome. Constantly checking in and asking any of our guests if they needed anything. He was a visible leader and serviceman... thank you! read more

I had my daughters birthday party here on Sunday August 5th. Jonathan was our party assistant and let me tell you he was so awesome!!! He was so attentive and really paid attention to detail! I have never thrown a party for my daughter here and I have had such a great experience thanks to Jonathan we will definitely be throwing her party again here next year! Thanks again Jonathan! You are the best! Chuck E Cheese is Lucky to have you! read more

I had my daughters 4th birthday party there this past weekend and I was beyond impressed with Jonathon and Gracie who helped me with the party. They were so attentive to our needs and helped throw my daughter a fantastic party. I was a little unsure about how it was all going to go and I have to say I was blown away by the both of them. the place we so clean and well organized, it make the process go so smoothly. What really made it was these 2! Highly recommend using them for your birthday parties. read more

we came here for my cousins 21st birthday family celebration because of tradition and it was actually fun. It wasn't too busy so we had all the games to our selves and we just all had a blast. It was a nice moment, felt like we were kids again with no worries. read more

The overpriced Pizza, salad, beer etc. used to be worth it. That was back when they had a large play area with tubes and slides to keep the kids entertained. The adults could relax and talk and when the kids got tired you'd pay for a couple rides or games, the kids would recharge, then back to the play area. But the play area was free, and like most good things it didn't last. Now you have to have a kid and a card chained to your hip to make sure they are constantly purchasing 20 second games and rides that barely keep them entertained. That leaves no time to make a salad, or eat pizza and socialize with the other adults. And why even bother with a beer? I think this company forgot why people went there. They lost a family of customers permanently, and I don't think they'll be around much longer. Hopefully somebody else remembers what this company forgot and gives us a better place to entertain our kids and spend our money. read more

not highly recommended they have good games but no one helps I ask for help and after 20 minutes no one bother to come so we just left read more

I had to wait 1 hour for my pizza, I was not advice at the register the wait would be this long. My kids were hungry and we had already ran out of play points, poor babies. A little courtesy at the register goes a long way. A simple heads up that your order will be delayed would be nice. Anyway the only reason I'm giving this place 4 stars is because the manager Manager Mario came over to apologize and refunded my order. Good management goes a long . That's what I call good customer service ! read more

My son loves this place! The staff is very friendly and it's clean. By far my favourite Chucky cheese in San Fernando valley.

For an establishment that is catered to children, I'm EXTREMELY disappointed. Long story short I took my daughter here for the first time tonight and encountered the WORST customer service at the prize claiming station from AMANDA. From her facial expression, body language, and the way she talked to us and even previous customers ahead---total disrespect. I honestly cannot believe anyone would hire such a rude person to work with children. I had to explain to my kids that some people can be mean for whatever reasons and not to let it bother us, it was that bad. Never coming back to Chuck E Cheese as it draws a certain crowd I'm not too fond of. read more

OMG! I had to go here today for a birthday party for a 2 year old....gross gross gross....now I know why my mom never let us go there when I was a kid...they wanted to put a fricking stamp on my baby...the food was disgusting...seriously frozen pizza is extremely better...even diet frozen pizza is better....I looked at my mother in law and we stayed for the appropriate amount of time for the party and then got the hell out of there! GROSS!!! read more

Chuck E. Cheese's is awesome. My daughter loves it. Once in awhil I think Chucky comes out and throws tickets all over the place and kids scramble to pick them up. hilarious. Chucky is training them for mardi gras i guess. The pizza is OK, the fries are TERRIBLE. But they serve beer so let your kid run free and get wasted. awesome! the hand stamp thing is cool so that they don't leave with someone who doesn;t have a matching stamp. the roller coaster simultor sucks. the chucky car that takes your pic is great, the little carousel is cool, the video games are average. the ticket stuff is cool and skeeball is fun. avoid the weekends- WAY too crowded. read more

I have mixed reviews about this place. Twice I've been here and the ticket machine miscounts tickets. My son kept feeding it and didn't notice. They need to check their machine routinely. There happened to be a bush fire at the side of the building and the team didn't seem to urgent when a lady came into tell them. The security officer came in but still lack of urgency. The staff is decent. Some better then others. There are some that have a lot of energy and some that look like they hated life. The food is decent. I had to tell them once that the wings looked like little toes because it was so small. They replaced it but it should have been caught. Our birthday planner was really energized. Felt bad for the party next to us. Their planner had zero energy. read more

You would think since this is Woodland Hills that this Chuck E Cheese would be less ghetto but no. In fact, it actually might be worse than all other Chuck E Cheese's I've been to. Or maybe today's experience was just the worst ever. Food was okay. We ordered a medium pizza and buffalo wings. The ranch that came with the buffalo wings was CHUNKY. Thats right, chunky. Don't know if this means it was previously frozen or actually old/expired and therefore became curdled or something. Oh I forgot to mention that when the guy brought out our pizza and wings, I noticed he didn't even bring plates so I go "oh can we have some paper plates?" And his reaction was like "you want plates????" Like I was crazy for requesting something to put my pizza on besides a napkin. Then, you got families who are cheating the skiball game. They put a glass window in front of the holes so that it prevents kids from running up the ramp to put the balls into higher scoring holes... But guess what I witnessed?? A family literally working as a team to put their little brother/cousin whoever go INSIDE of the glass window. Yes, INSIDE. I didn't wanna be the bearer of bad news to CEC staff and in fact when I was younger I remember there were at least 1-2 CEC staff roaming the gaming floor to assist anyone with token issues, regulate safety, etc. but there was no one. I'm pretty sure this family racked up more than 200 tickets by doing what they were doing to every single skiball slot. Lastly, some kid puked on the carpet. And whoevers kid did that, didn't have the nerve or consideration to tell CEC staff so that innocent kids who walk around barefoot don't accidentally step into it. GROSS. I and several others alerted the CEC staff and it took them literally more than 10 minutes to clean it up and to be honest, who knows how long that puke has been there before I actually noticed it and did something about it. CEC isn't what it used to be. You get 1-4 tickets per game and you'll be lucky enough to land 100 by the end of your $20. Disney needs to buy out Chuck E Cheese and make it into something 100x better, cleaner, safer, better staffed.... Just better. MickECheese Hahahahaha jk but really though, this CEC location is gross. read more

Smells like a locker room, way over crowded and half of the games are broken!!!

if i could give NEGATIVE stars i would. The manager AMARI or whatever, very rudely threw water all over an employee feet as she was helping kids choose their prizes. Then started yelling at us to leave as it was 30 MINS after closing and KIDS were still choosing their prizes. Then proceeded to ask us if we're gonna help them clean. Excuse me???? Do you not get paid to do YOUR job? As if it was OUR fault they were extremely under staffed and didn't have half the ticket machines working. Celebrated our 3 year old nephews bday here just to be kicked out. Chuck E. Cheese definitely has gone down hill and needs to retrain their management team. read more

I haven't been to a Chuck E. Cheese in years. It was our first time going to this location and to be honest it was really fun. I accompanied my cousin and his two kids. Their pizza and wings were delicious. I guess I had forgotten how good they were! The kids had a blast, playing every single game available. We're definitely coming back to this location! read more

My family and I had a very unpleasant experience here today. First of all as soon as you open the door the smell of sweat and dirt hits you straight in the face, considering that this is a facility for children it feels like there is no hygiene measures taken at all. That was a huge disappointment and at that second I already thought to turn around and leave, but my son got super excited and ran up to the entrance where it was blocked off. The hostess came by and without any words, greetings, or even gestures, she grabbed my hand and stamped it. Then she GRABBED my two-year-old's hand and stamped it. By doing that without any warning or any words she had really frightened my child. He had shock on his face, and then to add to it the person dressed in the Chuck E. Cheese suit came by right next to the entrance and my son saw him and started to cry even louder at that point because he got frightened even more. While my husband and I were trying to calm down my son, the "amazing" and "welcoming" hostess started telling us to get inside, not even taking a second to understand that the child is scared, screaming, and crying. I had told her that he is scared to come in and she ignored that completely and looked extremely annoyed. We had walked out of the facility and it took around an hour for my child to calm down because he was very frightened. We tried to drive around and we decided to give it another try but at a different Chuck E. Cheese. But as soon as my son had saw the Chuck E. Cheese sign he began to get nervous and and he did not want to go in. I had called the supervisor and I had explained what had happened and she had promised that she would talk and try to figure this out. She was extremely nice over the phone and she had offered to get some kind of a free pass and for us to come by and get it but we were already home and there was no way that I was going to leave my son or have my husband leave my son and go get a free pass to a place where my son is terrified to go to! I really hope that no child will have to go through this kind of experience! This was supposed to be a fun and positive experience for him which turned into a terrible one!!! Not only is this place not sanitary for children, but the way the staff is unbelievable. read more

Nothing free here anymore. They took out the giant tunnel maze that was the biggest kid magnet. Maybe it was the upkeep, the fact that it was in the air and represented an insurance risk but now every form of entertainment will now cost you money. I have fond memories going to Chuck E. Cheese as a kid, and those mazes burnt off a lot of energy. Now I take my younger relatives here who are also full of energy. Where are they going to go now? Other places like Giggles and Hugs are nipping at their heels. After Apollo Global Management funds bought them, cleaned house, changed their mascot and 'modernized' them, they cut even more cost by doing this? Now they are preparing for an IPO, so be prepared for more "improvements." read more

We just celebrated my sons 4th Birthday at Chuck E. Cheese. Everything turned out just as expected! We had a great time, although some of the reviews aren't so wonderful our experience was the opposite. It's a busy place for kids, of course things can get a little messy at times that's to be expected. Our host Amadi was so much fun and we would definitely do it again! Thank you for helping to make my sons birthday celebration so much fun! read more

What comes to mind when someone says Chuck E Cheese's? Yeap, that's right-- CHAOS, lol. This is particularly true on weekends. I tend to like this Chuck E Cheese's; this is the one we visit most often. Yes, chaos is to be expected, but filthiness? Not so much. The tables to my left & to my right have had pizza trays, plates & cups sitting on them for over 30 min now & it doesn't seem like anyone is going to clean them up anytime soon. Gross. Kinda glad we ate before we came. Truth be told, only reason I'm giving this place 3 stars is because the guy at the front let me walk in with my coffee. And i'm a much nicer person when I'm allowed to have my coffee. ;) read more

Love to bring my kids here! They run around a get tired and once we get home they just want to relax. This place does what it needs to do.

This a little smaller than other locations however I like it better bc there's ample parking place and staff were friendly and helpful, especially Amanda. They gave me tip to use coupons from online site. I came in on Saturday morning at 10 am for a casual last minute party for son. We ordered 2 large 1 topping, 4 adult drinks, 100 tokens for $49.99, 3 other pizzas (meat combo - very good, BBQ chicken, super combo), sandwich platter - very good (19.99) with fries (3 flavors- italien, chicken, Cesar), and veggie tray (15.99). Totally about $150. Bummer part was I had to buy individual drinks (9 kids, 5 adults) about another $25. Too bad they don't offer pitchers of soda. Still not bad for our group, if you decide to do party package it's a bit higher but you get hostess and don't have to set up. I opted for this instead of packages ($13 and up per child depends on package and you still have to buy more food for adult guests) because get more value for money. I also used coupon for 100 tokens for $20 x 2. My son also doesn't like the singing and cheering that comes with package...he would cry. I brought my own bottle water and cupcakes, plates, napkins, table cloth and utensils to match my theme but they offer them there too in chuck e cheese theme. I asked Amanda to bring the food out around 11 am instead of the usually 10-15 minutes since we were so early. It was also such a better atmosphere if you come early 10 to 12pm. After that it gets crazy. Overall, we left at 1ish, with plenty of left overs and contented kids. read more

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I gave this place an extra star only because my daughter had a lot of fun. It was dirty, all the employees had a resting b***h face, a lot of the games weren't working or they wouldn't dispense tickets. I told someone that a game owed me tickets, she said she'd take care of it and nothing ever happened. The straw dispenser was disgustingly dirty and looked like they hadn't cleaned it in days. And seriously if you don't like kids, don't work here. They definitely put a damper on the mood. read more

The staff was friendly, helpful and just super accommodating. We decided to celebrate our daughters birthday at the last minute (same day thing). I called and they couldn't book us because of their 24 hr policy but all they said I could show up w and use anything I needed...and they were great! From matches, to pitchers to helping me find the right deal...they were great. We came on a good night, busy but not too crowded. kids had a blast! Easy and convenient ...will do it again! read more

If I could give them less than one star I would. For starters, the girl at the register, Amanda, is extremely rude. She didn't smile or greet us. The floor is littered with trash and almost all the tables need to be wiped. The salad bar is empty. We waited 35 minutes for a pizza and 40 minutes for tater tots and wings, which was ridiculous because its practically empty. The staff here is incompetent. I will definitely not be returning. read more