I contacted North Pacific Mechanical to replace a mini split for me last summer. I had never had…read moreone of these systems before but my new old house had one upstairs that was not functioning. North Pacific came out and bid the replacement of the unit. They charged me $6k for the work which was higher than others but they seemed legitimate. The mini split they installed is woefully insufficient to cool the space. They have not responded to my repeated requests for a solution. Would not recommend.

Deon has replaced most of the fans on my off brand mini split units. He's the man. Prompt and…read moredetermined! Bonus: he's great with pets.

Today, Ricky came for a yearly routine inspection of my furnace. He did a great job! He was…read moreextremely polite, did a thorough inspection and reviewed the findings in detail with me. He also emailed me the invoice along with all of the pictures he took of my system. Thank you Ricky for doing such a wonderful job!

SUNDAY my furnace quit working....and the weather had turned very cold...down in the 30's I call…read moreJENNIFER HADLEY and said "Help! I have no heat...She got on it first thing Monday morning and had a repair man out before 12:00. Thank you JENNIFER for you speedy help..Also, my repair man was awesome.He was friendly , communicated to me as to what he was going to do and reported back to me what the problem was..got the part and had had it repaired right away...I am so happy

I have to give a huge shout out to Mr. Zeriek! The last thing we expected during…read morethe historic snow storm last week yesterday we woke up with no heat! We tried all of the usual things blow dryer on the pipes reset the furnace to no avail! Going down the "same day service" list, the first 8 people I called were either unwilling or unavailable for same-day service despite advertising that they will respond to emergencies and 22° outside to me was urgent! Mr. Zeriek gave me some tips and things to try before charging me to come out, but when nothing seemed to work, he agreed to come to the house and service my heater... The same day, and within 20 minutes, he arrived! The heat was up and running in no time, and I really do appreciate the service. I will definitely call him to service my heater and AC in the future!

I wish I could give more stars. Excellent communication, excellent customer service, excellent…read moreresponsiveness. I had an emergency. It was 10:00pm and my furnace died in sub-freezing temperatures. I frantically called around and local companies promised to send a technician, but no one called - despite my many follow ups. As the night got colder, my wife and I prepared to make some tough decisions. We then tried one more company, Zeriek, who came through when we needed them most. I got the sense Zeriek genuinely cared. Zeriek spent the time necessary to ensure I had heat, at a very late hour, when others made promises but failed to follow through. This company communicated well throughout the process and followed up with me after the issue was resolved to ensure my family was okay.

Hoodview Heating has installed and serviced our HVAC system and has kept it running for 6 years…read more They are quick and efficient. I recommend them highly.

Had a circuit board go out late last fall. Called several HVAC service companies recommended by the…read moremanufacturer. A couple said they would get to us but Hoodview was the one that showed up when they said they would. Started a service contract after they quickly replaced the bad component and just had the first maintenance check today. Was pleased to see a detailed diagnostic report within hours of the service.

i have a very busy restaurant in NW Portland that Adam services regularly. Adam worked around our…read moreschedule and was diligent about making absolutely sure the job was done right. Will be using him for all of our hvac and service needs.

Very fair and quick! He checked my moms appliances and…read morefixed my garbage disposal. Great service!

Easy to schedule an appointment to get a bid on a completely new furnace and hi eff a/c…read more From all the glowing reviews on Yelp and Google, I sure expected a fair priced bid on my project, however, my bid came in 2800 high. Worse than that, their estimator spent most of his time ragging about how my fairly new home was sp poorly built. Having been my own GC and one who built my own home less than 8 years ago I decided that there had to be a better HVAC company

Star rankings made me call... and shortly after sharing that the air wasn't blowing as cold as it…read morewas last week (it had been an exceptionally hot week) he interrupted to respond with "That means you must have a leak because your system is a 'closed-loop' system and if you're losing cooling you must have a leak. How old is your unit?" I responded with the age of the home/unit (12yrs) and he said "Well, they're only supposed to last between 10 and 15 yrs so we can take a look at it and...." That's when I stopped and calmly interrupted him and said "Hey, this isn't going to go well. I've been on the phone for 30-seconds and you've prepped me for a new unit. I know I might be skeptical, but ... " aaaaand he interrupted and went on a rant telling me that yes I was overly-skeptical (he might be right) and how long he's been doing this and how he knows what's going on with my unit because of his experienced, he raved about how great their reviews are on their website, how they help people when nobody else does, how they help little old ladies and poor people who can't afford service, how they stay open when other companies are closed and don't wanna help." -- In so many words, "they're the good guys!" I offered to share with him why his lead-in had sent up red flags and he continued to tell me why they were the good guys and I was irrational. When he finally finished letting me know that my perception was invalid... I shared with him that consumers are on-guard with repair people because we don't have ongoing relationships and we've all heard of or experienced horror stories ... he dismissed my concerns and told me I was an exception (less than1% of calls ) everyone else just trusts them. This didn't increase my level of trust and I said we'll just go our separate ways. I was definitely the calm one on the phone, though he never got rude (other than talking over me and repeating loudly how great their company was and how unbelievable it was for me to have any doubt at all because read my reviews)... he let me know several times that their company stays busy with all of their other customers! I then read a few more reviews and found others had similar negative experiences on the phone and several had the type of service visit I felt I was being set-up to experience. Happy for you if you had a better experience with them... I couldn't get past the arrogance and dismissiveness of the sales guy priming me for the big ticket.

Brandon was out a couple of years ago to replace our furnace and he was a pleasure to work with…read more He's very knowlegeable and was very patient with all of my many questions. This fall we wanted to add a heat pump and I didn't hesitate to call him for it. He did a great job, there weren't any problems, and I feel confident in his work. It's been very nice working with him.

With trades work you often have to ask "do you want it done well, do you want it done quickly, or…read moredo you want a fair price?" Trusted Choice is one of those rare companies where I never feel like I have to compromise in any of these areas. I have worked with Brandon at Trusted Choice on a number of HVAC repairs/projects over the past few years. I manage two properties and have central air in my home so I frequently work with electricians, contractors, plumbers, and technicians. Brandon is professional, punctual, and thorough. He does excellent work at a fair price within the timeframe he quotes, and takes the time to explain the intricacies of the issue at hand, which is important for people like myself who want to understand the systems that power their properties. He helped me keep my older system running at my house up until it finally kicked the bucket and required a full replacement. When we talked through the issues, I already knew the longevity limitations of my old system and so when the news came that it was time to replace, it was not a shock and we were able to formulate a plan to remedy quickly. I will continue to call Trusted Choice for all future HVAC work because I know I will get prompt, professional, fairly priced service.

Our AC unit went out towards the end of May, and I had a friend refer A1 to me. So I went online…read moreand did the whole "Contact Me" selection, saw that they did free consultations. Great. Jerome comes out that Saturday (30th), I give him as much info as I have, we'd only been in the house for a year, and not really had to use the AC, so weren't sure about the history, but it didn't seem to have issues, until it stopped working. I left him to diagnose, and half hour ish, he comes in and tells me it was just completely out of coolant. Easy fix, he'd already filled it, I paid him, problem done. I asked if there were any other issues, he said no it's just an older unit, and I asked him if it'd still be good for the next 2-3 years, so we could save for a replacement, he said it should. About 3 weeks go by, and it stops working again, no idea why. So I ask my husband (who is home during the days) to get ahold of Jerome, and see if he has time to come out to look at it again. He calls, the first number on the business card is not Jerome, but someone who used to work for him. So he calls the other number, and leaves a message. Jerome calls back, and says he's out of town... that was pretty much the end of conversation. We ended up calling Milwaukie Heating, who comes out and looks at the unit, gives us a very thorough quote. Come to find out that there is a whole (puncture) in the liner of the unit. (I don't know if this is the technical jargon, this is just what I got from my husband). The hole was big enough that it should have been noticed prior to having the coolant filled (which is all A1 did), and the tech from Milwaukie said that it should have been communicated to me before the unit was filled. So we have the repair quote, and the quote for a replacement unit, and I called back A1, thinking it's been long enough, maybe Jerome is back in town and can come give us a price quote on a repair, since he initially filled the unit, and I feel like it was something he should have caught, so I wanted to give him a chance to work with us on resolving the issue. Spoke with Jerome tonight, he is still out of state. When I told him I felt like we were taken advantage of, by him not informing us of an issue and just filling the coolant (I'll be honest, I said it felt like we got screwed), his response was "I'm sorry". And then there was a statement to the effect of, "It's possible if there was a leak, something was blocking it, and it was holding pressure, so it the blockage may have been dissolved, and the leak came back". We will not be using this company again, and I'm super disappointed with the service. I feel like he did take advantage of us not knowing much about our AC unit, and was happy enough to make $$$ off of something that was never going to fix the problem. Had we not gone somewhere else, we might have just kept having the unit filled, before realizing there was a larger problem.

Barry is a great repairman. Quick to respond to fix your appliances. Very through and helpful idea…read moreto prevent any additional break downs.