Our AC unit went out towards the end of May, and I had a friend refer A1 to me. So I went online…read moreand did the whole "Contact Me" selection, saw that they did free consultations. Great. Jerome comes out that Saturday (30th), I give him as much info as I have, we'd only been in the house for a year, and not really had to use the AC, so weren't sure about the history, but it didn't seem to have issues, until it stopped working. I left him to diagnose, and half hour ish, he comes in and tells me it was just completely out of coolant. Easy fix, he'd already filled it, I paid him, problem done. I asked if there were any other issues, he said no it's just an older unit, and I asked him if it'd still be good for the next 2-3 years, so we could save for a replacement, he said it should. About 3 weeks go by, and it stops working again, no idea why. So I ask my husband (who is home during the days) to get ahold of Jerome, and see if he has time to come out to look at it again. He calls, the first number on the business card is not Jerome, but someone who used to work for him. So he calls the other number, and leaves a message. Jerome calls back, and says he's out of town... that was pretty much the end of conversation. We ended up calling Milwaukie Heating, who comes out and looks at the unit, gives us a very thorough quote. Come to find out that there is a whole (puncture) in the liner of the unit. (I don't know if this is the technical jargon, this is just what I got from my husband). The hole was big enough that it should have been noticed prior to having the coolant filled (which is all A1 did), and the tech from Milwaukie said that it should have been communicated to me before the unit was filled. So we have the repair quote, and the quote for a replacement unit, and I called back A1, thinking it's been long enough, maybe Jerome is back in town and can come give us a price quote on a repair, since he initially filled the unit, and I feel like it was something he should have caught, so I wanted to give him a chance to work with us on resolving the issue. Spoke with Jerome tonight, he is still out of state. When I told him I felt like we were taken advantage of, by him not informing us of an issue and just filling the coolant (I'll be honest, I said it felt like we got screwed), his response was "I'm sorry". And then there was a statement to the effect of, "It's possible if there was a leak, something was blocking it, and it was holding pressure, so it the blockage may have been dissolved, and the leak came back". We will not be using this company again, and I'm super disappointed with the service. I feel like he did take advantage of us not knowing much about our AC unit, and was happy enough to make $$$ off of something that was never going to fix the problem. Had we not gone somewhere else, we might have just kept having the unit filled, before realizing there was a larger problem.

Barry is a great repairman. Quick to respond to fix your appliances. Very through and helpful idea…read moreto prevent any additional break downs.

Today, Ricky came for a yearly routine inspection of my furnace. He did a great job! He was…read moreextremely polite, did a thorough inspection and reviewed the findings in detail with me. He also emailed me the invoice along with all of the pictures he took of my system. Thank you Ricky for doing such a wonderful job!

SUNDAY my furnace quit working....and the weather had turned very cold...down in the 30's I call…read moreJENNIFER HADLEY and said "Help! I have no heat...She got on it first thing Monday morning and had a repair man out before 12:00. Thank you JENNIFER for you speedy help..Also, my repair man was awesome.He was friendly , communicated to me as to what he was going to do and reported back to me what the problem was..got the part and had had it repaired right away...I am so happy

I've tried to reach this company and they may have been a victim of this pandemic's economic…read moremeltdown. Who knows? They came to help us when something got sucked into our furnace. They told us we had a cracked heat exchanger and it was leaking carbon monoxide into our home. We got a new furnace and believed them. Now my plumber is here and he's also worked in HVAC. He is saying our condensation pump doesn't have a good foundation set up and that it is not hooked up properly. I don't know how to hold them accountable for this after 1 year or so since installation. But it'd be nice if I could connect to them.

I called Fire & Ice after dealing with two prior companies who were either a) dishonest or b)…read moreflaky. Allan came out promptly and diagnosed/solved my furnace problem more quickly (and cheaply) than the prior companies I had initially called. Company #1 tried to talk me into buying a new furnace. Company #2 misdiagnosed the problem & never followed up with a promised part (that I ultimately didn't need anyway). I think I used Angie's List to get recommendations after almost a month of no central heat and rising frustration, & that's how I found Fire & Ice. Thankfully I don't often have furnace issues but was appreciative of the quick and fair service offered by Fire & Ice. Would absolutely use their services if/when the time comes.

Brandon was out a couple of years ago to replace our furnace and he was a pleasure to work with…read more He's very knowlegeable and was very patient with all of my many questions. This fall we wanted to add a heat pump and I didn't hesitate to call him for it. He did a great job, there weren't any problems, and I feel confident in his work. It's been very nice working with him.

With trades work you often have to ask "do you want it done well, do you want it done quickly, or…read moredo you want a fair price?" Trusted Choice is one of those rare companies where I never feel like I have to compromise in any of these areas. I have worked with Brandon at Trusted Choice on a number of HVAC repairs/projects over the past few years. I manage two properties and have central air in my home so I frequently work with electricians, contractors, plumbers, and technicians. Brandon is professional, punctual, and thorough. He does excellent work at a fair price within the timeframe he quotes, and takes the time to explain the intricacies of the issue at hand, which is important for people like myself who want to understand the systems that power their properties. He helped me keep my older system running at my house up until it finally kicked the bucket and required a full replacement. When we talked through the issues, I already knew the longevity limitations of my old system and so when the news came that it was time to replace, it was not a shock and we were able to formulate a plan to remedy quickly. I will continue to call Trusted Choice for all future HVAC work because I know I will get prompt, professional, fairly priced service.

Installed our ductless heating and AC unit. Happy with the…read morewhole process and system. Had an issue with the unit and the owner personally came out and resolved the issue. After dealing with contractors in the Portland metro area who pass the buck and don't take responsibility for anything their employees do, problems/issues etc this was extremely important. Having personal accountability as a company is huge for us. Highly recommended!! Our bills are way lower with a modern ductless system in our old inefficient farm house.

Someone said they were good but the owner came late to the house. Looked like he was on drugs. Not…read morea good vibe. Terrible. He gave my wife the creeps kept staring at her I hate to bad mouth people but I dont know

Darrin saved our AC system!!! Air Quality in Oregon City was hired by our GC to move our existing…read morefurnace and AC system, and they BROKE our AC by sloppy work! They allowed non-compressible material (ie oxygen) into our system when they moved our furnace, then REFUSED TO FIX THE PROBLEM THEY CREATED!!! They were aggressively RUDE and dismissive---enter Darrin with Integrated Air Solution! With a brief phone call and trouble shooting call ($185) Darrin had a good handle on the problem. He gave us a quote to come back and fix/further trouble shoot the issue. Our GC agreed to pay and in less than 2 hours Darrin had our AC up and blowing cold air again! He explained everything he found and what was NOT done properly by Air Quality and how he fixed their (terrible) work. Darrin is incredibly knowledgeable and friendly, professional and someone I will not hesitate to recommend. When it's time to upgrade our whole system our first call will be to Darrin at Integrated Air Systems! If you need anything repaired or replaced, give Darrin a shot at quoting or fixing it!

Integrated Air Solutions saved our day for the second time. The first time--about 18 months ago--we…read morecalled Darrin, he hustled out to our house on the same day for an emergency heat pump failure. Winter of course. And, thanks to Darrin warmth was restored. We called him three days ago with a sick A/C unit. With several 90º+ days still ahead, Darrin came the next day after finishing his 10 hours of scheduled work and worked here until we had a cool house again. That was 8pm. Darrin goes above and beyond to take care of his customers. He's fair, he's diligent, he knows what he's doing, and he's on time. With confidence we recommend Integrated Air Solutions.

Ultimate Comfort worked with us very effectively to solve our AC issues. Special thanks to Joe,…read moreTeresa, and especially Alex, our technician, who was timely, responsive, clear, and diligent in solving our issues. Thanks very much! David

Had used Ultimate Comfort services before, so when our furnace stopped working on a cold day in…read moreJanuary, we called them up. Because they were short-handed that day and because their technician in our area was booked, Ralph (the owner) came out personally to get our furnace going again. That's the kind of service and care you can expect with Ultimate Comfort.

I had a great experience from beginning end. Anton was communicative, friendly, punctual, and…read moreperformed high quality work. That also had more reasonable pricing when compared to four other businesses. What a great local business to support!

there 0k probly try to sell you a furnace though,.the tech was a pro he waved the sevice charge…read morewhen i asked him to leave after he discovered the main problem blocked chimney