Been here twice. Service is lackluster. Both times they messed up out order. Last thing we needed was another Tex mex place anyways. I will not return unless someone else is paying. read more

Really mediocre chain Mexican food - dine here if there is a power outage at every other decent restaurant

This is one of the favorite Mexican restaurant that I visit with my family and friends. The food is great, had the veggie enchiladas and one of my family members had veggie quesadilla and both of the items were excellent. Creamy jalapeño sauce is excellent. Service was also great Suggestion - Salsa could be more spicy. read more

Food was okay. Tortilla soup lacked flavor, chicken enchilada had very little chicken and was dry. The chicken chile relleno lacked chicken and the chile was under cooked and crunchy! read more

Best Mexican food outside of California. The margaritas are superb and the service is amazing. Try to get there at happy hour for the best food deals and all the nachos you want! read more

The food was really good. Both the fajita and the chicken are really good. They make their own tortillas there. And the chips and salsa are awesome. Service was phenomenal! No doubt about that! read more

What a nice surprise! A friend of my husband's highly recommended Chuy's, and we enjoyed it. The food was good from the chips and salsa to the entrees. The atmosphere is superb - chandeliers and striking portraits deck the walls. The prices are affordable too. We'll be back! read more

Our family went out for a nice evening out together. Little did I realize the service would be so horrible. For starters it took forever for our waitress to come to our table. Then I had to ask for things several times before we received them. Our glasses were empty for ten minutes until she came around again and I had to ask her for refills. We rarely saw her, and at the end she had disappeared completely. I had to find a manager to get out ticket and a to go box. He apologized and found a waitress to help out, but didn't seemed that concerned. I know that when I was a waitress I would be on thin ice if I gave service like the service she gave tonight. This is my first negative yelp review, not a complainer but it was just that bad. read more

I have been a life-time fan of Chuy's. My family is originally from Austin and I worked for them years ago. Sadly the company and the food is not as good as it used to be. Sure, a lot of their hatch stuff is still stunning, and their margs are pretty killer, but a few of my old favorites don't taste quite as unbelievable as I remember them. The biggest killer is how it's losing its playful charm. The servers seem miserable and the managers act more like prison guards. I have noted this at a couple of locations, but Southlake may be the most extreme. Chuy's needs return to its roots: freshest food, funnest funkiest culture, and best service in the world. Will continue to go, but I miss the old days. ps, any review that complains about the salsa fresca is written by texmex bozos who have never been to mexico! the salsa fresca is the best. read more

For God's sake, this place is awesome! All the negative reviews are BS. People don't come here for the Damn soup, and yes, authentic chicken tortilla soup may have some bones in it? Chickens have bones. Get over it. I've been to several locations of this restaurant in Austin and here in Southlake and have never had a bad experience. Take your Southlake snobbery elsewhere. This is a treat place to eat and drink good food & great Texas martinis. read more

I have been a fan of Chuy's restaurants for many years. The restaurants in Austin and in Waco never failed to be a good experience. I have given Chuy's in Southlake many different chances. I have yet to have a good experience at this location. I tend to call in for takeout and only one time got a complete / correct order. Tonight is no different. So disappointed. I ordered the combo fajitas and a 16oz creamy jalapeño. Was looking forward to having the dip to snack on over the coming weekend. I pick up my order and get home with cold fajitas and instead of a 16 oz creamy jalapeño dip I find they charged me for and gave me a 16 oz Salsa Fresco instead. I don't like the salsa fresco and am now out money for a meal not worth eating. Last chance. Never again for this location. read more

Love this place. We've been going to Chuy's for over 25 years starting in Austin and are thrilled to have a location close by. The Southlake location is consistently good. read more

I will not eat at another Chuy's It used to be my favorite Mexican food place. Until I ordered at the South Lake location. I ordered my usual Steak Burrito with green sauce. It came out with raw meat. It was immediately sent back. The 5 min later it came out smell like Crap. At that point I paid and left. Never to return. read more

Today my mom and I tried Chuy's for the first time and needless to say we will definitely be making it one of our regulars! The chips and queso was phenomenal, my mom and I both agreed it was the best queso we've ever had. We ate the whole thing and both said we probably wouldn't be able to finish our meals because we filled up on their wonderful queso. However, the enchiladas were SO AMAZING that we were both proved wrong and cleaned our entire plates. We will definitely be in a food coma for the rest of the day but it was so worth it! We had such a great experience. The only reason I'm not giving 5 stars is because the service was pretty bad... we stood in the lobby for a good 10 minutes and were never greeted by a host. We eventually had to go into the dining area and asked a server if we could be seated. The server seated us quickly but it took probably another 10 minutes to be greeted by our server. Service was slow throughout the entire meal as well, but the food was so incredible that we would definitely go back even if we received slow service again. read more

Great Mexican food. Out of all the choices available top of the list. Get the chicka chicka .. A+

Does not have sweet tea. That is a must in Texas. Also knife are can not cut anything.

Let me start by saying I am a big fan of the Chuy's in Dallas on McKinney. Since I now live closer to the Southlake location, my husband and I thought we'd give it a try for Happy Hour. We set at the bar and it took quite a while to get our drinks. However, that was not the problem. Our chairs were close to where the waiters picked up drinks for their tables. Between the staff cussing and talking negatively about other customers, we decided not to stay for dinner. This was going on in other areas as well. It was very uncomfortable to hear the wait staff so boldly talking in front of customers. I realize goofing off by staff is needed to get through the day and have an enjoyable work environment, but cussing and some of the conversations being loudly had was unnecessary. Also, as we set there we saw a couple members of the wait staff playing with straws & other things that go in customers drinks. Just unappetizing to watch things you are about to put your mouth on being played with by wait staff. Large margaritas were over twice the price of the regular happy hour margarita & we saw a waiter pour a small into a large and it was very close to the same size. Will not return to this location. It is a great restaurant, I hope this location improves. read more

I really hate to give negative reviews.. I went to Chuy's with a group from work and not one person was happy with their food. What I personally had: Cheese Enchiladas, rice, charro beans, salsa, taco, and queso. The only thing that I would consider better than 2 stars on an individual basis would be the rice. The rice was regular decent three star rice. The cheese enchiladas were a 1-2 star item. The red sauce was overpowering. I literally couldn't taste the cheese because of the red sauce. The salsa was 2-3 star item. It was okish. It was very tomatoey but with a bit of a kick. I don't have a problem with the salsa but it wasn't...good. The queso was mediocre. It had a bit of a weird taste..maybe a 2.75-3 star type item. The tacos were bad. I'd say probably a 1-2 star item. I didn't care for the tortillas at all. It had a bit of a pita taste. And the charro beans. They tasted a bit like charro beans that I would make at home if I didn't put anything in it at all to give it any flavor. They were the worst charro beans I've ever had in my life. Maybe I'm being a bit too harsh. Maybe it is a 2 star restaurant instead of a 1 star restaurant..but when so many things were that mediocre to bad, it's hard to give it more than a star. I did forget to mention that the tea was actually pretty good. However, I did have to ask for a refill. So..there you have it. read more

We eat here on a regular basis. Ask for the creamy jalapeño ranch for your chips:-) The steak fajitas are amazing and if you substitute the flour tortillas for corn-you'll be hooked forever. read more

Bland, Bland, Bland! Love the original Chuys in Austin. This location's food is like the grocery store, watered-down recipes. Had the same experience with the Waco location. Please use the original, full-flavored recipes. That's the Chuys we love read more

Poor service yet again. Justin with tongue piercing was clueless. Waited 10 mins for jalepeno ranch sauce. Asked for charro beans instead of refried. Got refried. Finally got charro but was charged extra. Son ordered steak fajita burrito, but got ground beef. Son's girlfriend ordered two small enchiladas, and got two kids plate orders. Food was great, but poor service at this location almost everytime. Reflection of poor management practices. Not sure we will go back to this location. read more

Service was fantastic......thank you Josh! Food was authentic Mexican and fast! Great place to eat!!

Good flour tortillas, every thing is yummy and the tortilla chips are fresh! The creamy jalapeño ranch is very good

Very disappointed in this location. Chuy's is one of my all time favorite places to eat, and this location did not deliver. Our waitress was extremely rude and disorganized. At one point she asked us if we were "even going to eat", so I guess we were taking too long to order (we had only been at the restaurant for 10 minutes). The food wasn't very good and my order was wrong. The only reason I am giving 2 stars instead of 1 is because the service was fast. read more

Recently went to this location for dinner the restaurant wasn't crowded but the service was terrible. We waited 40 minutes for food the waiter and manager kept coming to apologize but when their problems become my problems it's time to find a different restaurant. I wasn't hungry after seating chips so long so I took my food home. A true mistake the food was poorly cooked there was. Nothing to do but trash it read more

I generally like Chuy's, went to this Southlake location and was seated next to an inconsiderate and obnoxiously loud human megaphone. The woman was annoying everyone else in the dining room, as I could see the glares from every other table and see the other guests commenting. My waitress was even embarrassed and apologized for my guest and I having to tolerate it. My issue with that was why did a manager not address it? There was no way to not know or hear the woman. She should have been asked to quiet down or asked to leave, especially when, according to the waitress, the woman wasn't even ordering food or drinks. The management either didn't care or didn't want to deal with it. That in itself will keep me from returning. Other than sharing a bad dining experience with everyone else there, my waitress was really good. The food wasn't up to par in comparison to other Chuy's I've been to. If you're determined to eat at Chuy's, I strongly recommend avoiding this one in Southlake. read more

Great for family's and I can't get enough of their creamy jalapeno sauce! Fun fact- the to go parking is in the back of the restaurant so don't be like me and assume that was the front. read more

My experience here was great! Our server was very nice and tried to get us our order fast, despite the huge dinner rush. We had very specific requests and questions about the menu and the manager himself was also very accommodating. He tried his best to make sure everyone in my family had a good meal and customized one of the dishes so my mom could have something that fit her strict dietary restrictions. The food was amazing and in the end, we were very pleased with both the service and our large dinner. read more

I love Chuy's, but this visit was a disappointment. My food was cool, and my kid's chicken tenders were so tough. We wasted our money on food, but we filled up on great chips and dips! My server was young and inattentive. I still like the Chuy's chain and its food, but this store needs to meet the standards better. read more

I probably did not like salsa they served with chips and the crispy tacos were hard and the burrito was very big but the chicken was was too plain read more

First of all location..is incorrect. Next, our food was not very good. Lukewarm. Service great! Food not up to par. Other locations food was much better quality. read more

Food was just OK, drinks are weak, and the chips are TERRIBLE-- very thin and greasy, break instantly when scooping up queso or salsa. Might return during Happy Hour, but not regular hours. read more

i dont get the hype. food is average at best and margaritas small and weak... def not the best in town.

Outstanding service!!! Long day with kids & multiple sports. Our servers were incredible. Could not have asked for better. Even though 2 of kids spilled their drinks & once dropped ice cream. They handled everything with grace & humor. Entertaining to say the least....As always food was AWESOME. Look forward to return in the near future. read more

I really enjoyed lunch and margaritas here. The prices were reasonable too. I had the carne asada tacos and they were quite good. I didn't love the chips and salsa but the margaritas and tacos made up for it. read more

Finally tried out the new Chuy's in Southlake. I hate to wait to eat Tex-Mex, but ended up having a blast in the bar while we waited. Bartenders were top notch. The food was better than average, but the wait staff seemed a bit frazzled. Our guy was super nice but forgot 2 separate drink orders.....no big deal because I was in a good mood which I believe was partially due to the festive atmosphere. I will go back for sure, but have a hard time waiting close to an hour for Tex-Mex. read more

This is a very popular restaurant esp on Friday nights, so we expected to wait a while but after seeing several customers that arrived after us, we finally asked and they discovered that they had totally bypassed our name. The hostess blamed us for not responding to the page. We were sitting 2 feet from the hostess stand. We were finally seated and ordered a meal that had charro beans, corn tortillas and no cheese. The meal arrived with cheese(I had told the waitress that I had a dairy allergy). That meal was returned and the next meal had flour tortillas and-refried beans. I told the waitress that I needed corn tortillas (gluten sensitive), she returned with a tortilla warmer and left. I took half of one tortilla and bit into a raw tortilla. All of the tortillas were raw. A miserable experience and the manager did comp the meal but raw food is unacceptable and not addressing my allergies put me at risk. Be careful. read more

Recently We went to have late dinner at chuy's. We ordered soup and an two entrees. We did inform the waiter that bring soup first and then bring our dinner. he bought both at a time and the soup was cold and by the time we are done with the soup our food was cold and i told him and he was not sure what i was talking. we just walked out not happy with them at all. read more

Really love the salsa bar!!!! The chips, salsa and queso are outstanding. The atmosphere and great deco make for a great time.

Haven't been disappointed yet.... and the service is exceptional. I have also visited the Chuys on Alliance , still prefer the one in Southlake . read more