This place has gone downhill big time! Ceiling is falling apart, buffet is rarely replenished and food is not warm, tables are dirty and they have roaches! The only plus is the lady at the register was super nice. read more

Cicis Pizza - Roach - Pizza Near Me - Tyler, Texas

Decided to stop because it wasn't too packed and enjoy a nice slice of pizza. Well they have everyone packed in on one side because the manager "made the decision" to close the other side down. This was almost 3 Hours before closing so it wasn't almost closing. We went elsewhere, but definitely unprofessional and doing as they feel like. Hopefully this is fixed because it's a nice place. read more

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I'll be honest, I didn't come for any kind of pizza. I just wanted a salad bar and for the price, Cici's was perfect. When you come in, it's positive music playing, the staff has a great attitude, and they even took my wife's request for a custom pizza of pepperoni and black olives. They had recently opened for the day when we got there. I got my salad and nothing was wilted, off, or dirty. My wife only wished there was spinach or mixed greens rather than the default, but honestly, for $10 for an AYCE salad bar, you can't beat it. The pizza was good and her special pizza came out nice and quick. The teas were fresh brewed and, yes, the drinks are expensive, but so what? $25 for two people is still an amazing price for lunch any way you look at it. We will be back and good job to everyone there. This is one of those places where I would encourage anyone looking at the negative reviews to look at those people's other reviews and say it with me: Maybe Cici's Isn't the Problem... read more

Cicis Pizza - Friendly Cashiers and boosters and plenty of high chairs for kids. - Pizza Near Me - Tyler, Texas

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At 5 pm on a Saturday they are not even close to being able to make it through the dinner rush. After driving to the establishment and paying they then tell me they are out of cheese and cannot make the pizza. Horrible place. Will NOT come back. read more

Very friendly, clean environment and the best CiCis I've been to. The food was very tasty and looked as amazing as it taste. The owner said the water is all filtered and it didn't taste like the rest of the water in the area. Def will be back. read more

I have visited many CICIs in the past but I had to stop in after being referred by another person to try it. I usually do not eat the salads... wow .. fresh lettuce .. clean tables .. fresh pizza .. I also had the privilege of meeting the owner / manager. It was such a pleasure meeting a business owner who takes pride in his business and his product. read more

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Cheap eats for the whole family. Cicis is a self serve pizza buffett. They do have salad and soup for those who are trying to eat healthy. Some of the pizza options include supreme, pepperoni and sausage, Hawaiian, etc just to name a few. They even offer dessert pizza, brownies, and cinnamon rolls for that sweet salty balance. There is a small arcade inside this location to keep the kids busy while you get your pizza fill. Check em out. read more

Nothing more irritating than when you're trying to order your dinner and the order taker isn't fully paying attention to you. Then get my food order wrong. This happens mostly with the afternoon crew, it seems as though they treat they're job as a hangout spot instead. Would not recommend ordering through the phone. read more

Food always good and hot. Have great deal as well and I love the cinnamon rolls (yum!)

This place has to step up their game. Pizzas are cold and not even made well. Staff needs to pay more attention. I waited 20mns for a (build your own) pizza ! The place is not clean at all. They have let themselves go. Either make your workers actually work or just be prepared to loose customers since there is better pizza places than this Cicis... read more

Cicis Pizza - Pineapple pepperoni ham pizza. Workers don't have pride in their job and you can see it in this photo! - Pizza Near Me - Tyler, Texas

Came to this location to feed my young kids while waiting for a church event where my older son was being fed. I was turned away because he's not aloud in there if he not eating or I'm not paying for him to eat. Lady who said she's the manager was rude and refused. Its a shame cause owners are nice and we come there often but won't be anymore read more

Worst place to eat at in Tyler Area. Customer service is unacceptable. Closing Time on google is INCORRECT. Cashier had the worst attitude. over all worst experience I've ever had. read more

I never been to a Cici before in my life and I thought it would be a good deal for 6 bucks. Before I ate I toured the area and the pizzas looked ok and the salad bar was ok. After eating the pizza and salad bar I will tell you I would never come back. It's just good at all. Yes it is my fault for going to a 6 dollar buffet but it still sucks. The staff here are nice but all the pizza here is cooked but taste cold. As for the salad it says it's FRESH but it's not I have seen brown lettuce. Ok the good thing is that if you have kids and not a lot of money here is the place but I would do it once in a blue moon. The do have a arcade is the back which is nice but I would rather have them put more effort in favor but it's for the kids I guess. I just came here for the experience and now that I went I do not need to come back read more

Cicis Pizza - This is their Mac and cheese pizza. It's not good at all. Yuck - Pizza Near Me - Tyler, Texas

Salad bar selection is decent. Better than other cici's with just a bowl of lettuce. However ranch is watery. Gross. Pizza was ok but nothing special. Wings were decent even though they failed to make them Parmesan like we'd ordered. Adding it later just isn't as good. White pasta sauce is so watery it doesn't cling to the pasta. I mean COME ON ... if you are going to offer pasta sauce don't water it down so much. Horrible Overall for. $20 lunch for two it was not worth it. Will not be likely to return. read more

Went last night salad bar ok out of pasta and pizza bar was not full it was empty the whole time if you ask for a pizza to be made it took awhile to make it games did not work read more

I walked over from Walmart for a late lunch break. They have good pizza choices, they even have labels over the different pizza dishes so there isn't much guesswork. The restrooms are OK, there are 2 stalls (1 for handicap access & the other regular), maintained OK. I do like the pizzas & pastas, as well as the desserts, so I hope to return in the future. read more

$6.48 for the lunch buffet with water for a drink. A fair selection of pizzas. I would like to see a little less pepperoni and more sausage. No Canadian Bacon was put out during the time I was there. Clean environment. read more

We live close by and tried this Cicis a couple of months ago. The workers stood around talking, had no customers service skills, and the food was just mediocre. We didn't plan on ever going back. My husband and I decided to try it again today for lunch. The lady at the register was very pleasant and the staff was hustling to get food out and keep the place clean. The pizza was hot, with just the right combination of toppings, sauce and cheese. I asked the man putting pizza out if they had changed management and he informed me that he was the owner and the lady at the register was his wife. He has turned this place around. I will definitely be back and would recommend those who had a bad experience here to try it again. read more

I can't remember the last time I have eaten at a Cicis and if it weren't for the fact that we had our 5 grandkids, I'm not sure that I would. This review is based on the customer service and cleanliness. First we went to find a table that was clean, had to ask someone to wipe one off, be careful where you sit sticky drink all over chair. I had a baby with me and needed a small spoon, they don't have any only soup spoons. I Asked for some to go silverware, the person at the counter said she wasn't allowed to give it out as she would get in trouble. Why???? I asked to speak to the manager. Meanwhile, all the employees were in the back literally balancing pizza boxes. How many employees does it take. Manager never came over. 15 min. Later I walked up to the line and asked if she was the manager and she said yes, I asked her for a to go silverware and she said it would be a dollar. I'm like, really!! Wow! I have worked in the restaurant business managing and I have run my own business and this is not the way you do things. We also waited 30 minutes on a pizza to come out. Kids were fine ready to leave. The salad bar I thought was ok, the pizza not enough variety and not good. Very disappointing. I will never be back. Very very poor customer service, there's too many other places to go. read more

So I came here to eat with my stepfather and there and there was this one young girl with long straight brown hair and pretty thin and average height who was absolutely rude to us. Said a pizza was completely out and wouldn't be made again and to try again tomorrow. 5 minutes later the pizza he wanted came out. So she lied and was very rude. Never coming to this cicis again. Management should really get rid of her. read more

Order two large thick crust pizza from Cicis tonight..June, 3rd, 18...We didn't bother checking to see if we got the correct orders...Got home sure enough two large thin crust pizza...This is the Cicis at Southeast 323 Loop, Tyler, Tx, 75701...next to Walmart neighborhood store, by Daniel Boone...Never had a bad take-out order from them before until tonight...Searching for a new pizza place... read more

So I went in with a group of friends last night, paid the usual to get the buffet & started getting pizza. As soon as we sat down we realized how greasy it all was, but still decided to give it a try. Dough was kind of pasty & still had too much grease even AFTER patting it all down with a couple napkins. We decided to just stop eating pizza and just ate dessert 'till a lady came up to us and said "excuse me let me take these plates off your table, we have to start disinfecting about an hour early before shutoff time", which i thought was understandable until she said "because pretty much everyone in here is sick", and proceeded to clear her throat from a bunch of mucus and left. I understand the staff shortage but common guys, these people are making the pizza and handling with customers. Needless to say my stomach has been hurting for a couple of hours alongside my friends. Will definitely not be going back. read more

So me and my 2 friends came to eat here at 9. They close at 10, we walked in and the girl was so rude and said they have no pizza left and no buffet. You still are open for another hour this is ridiculous. The lady that was at the register was so rude and declined to make the lady's pizza behind us. They have terrible customer service and will not serve you if you come in a hour before closing time. DO NOT GO HERE. If i could give them 0 stars i would. read more

My family and I went to this location on Saturday, July 24, 2021. We ordered two Adult buffets and a child buffet. While we were getting the payment, the cashier got two 32 oz drinks and a child's drink. We paid got our receipt and headed to the table. We got the our food, drinks, and settled in. When reviewing the receipt I noticed that we were charged for the drinks that we never asked for. I thought that it came with the buffet. I was incredibly upset that we were charged for something we didn't ask for. As I was leaving I let the cashier know that I was planning on leaving a bad review because we were charged for something we didn't ask for. She said that she asked and it was my husband that said yes. I don't recall it that way and I wasn't distracted so I would have remembered. I asked my husband if this was the case and he said no, that his recollection of the situation was the same as mine. Obviously, it upset be further that we were being blamed. As we were leaving she said if we didn't drink from the cups she would refund us. When looking around EVERYONE had a 32 oz drink. I wonder how many people were suckered into this... read more

I have a RAVE about Cicis Pizza on 1938 E SE Loop 323 to share. This business has completely surprised and amazed me this evening. We ordered Cicis for delivery tonight through DoorDash. When our order arrived, we were missing an order of the pepperoni poppers. We called and spoke to someone in the restaurant and explained our situation. We were quickly transferred to the OWNER of the business, who explained that they were in the process of contacting DoorDash for our address and phone number so they could correct the issue and give us our order. I guess the doordasher was told that they were waiting on one more order of the pepperoni poppers. When they went to hand the dasher the rest of our order, they realized the dasher had already left. The owner then preceded to get our address and drove to our house himself with the rest of our order. He had the rest of our order and marinara sauce in hand. He apologized and told us to contact him personally if we ever need anything in the future. After he left our house, he texted my husband with his personal cell phone and told us to let him know if we ever needed anything to give him a call. I have never, ever received such remarkable customer service from a business, ever. Our food was hot and tasted amazing. Cicis will be getting all of our business whenever we have a craving for pizza until we no longer live in Tyler. Remarkable, amazing job. read more

The place officially closes at 10 but don't bother going in past 8:30. There's nothing on the buffet and half of the restaurant is closed. Then a busload of 40-50 kids come in. So everyone has to cram on one side. Ridiculous. I've asked 5 separate times for a pizza and was told by the manager each time that some would be brought to our table. Never happened, he just put them out for everyone and it was gone before I knew it was out. While we are eating at our table, a woman comes over and mops around our table. I ask her to wait because we are still walking through that area and she replied, that's what the wet floor sign is for. Incredible. I wasn't expecting 5 star service when I came in, but wow. This place is horrible. read more

Here's the deal... you KNOW Cici's is not the destination for savory, gourmet pizza. But when you're hungry as a wolf and just want to shove many, many pieces of pizza in your face for a couple bucks, there's no better place. read more

This place is horrible. The woman manager/owner is rude. If you want cold pizza , brown lettuce and 8 day old dressing then this cicis pizza in south Tyler is the place to be. They have awful customer service, bathroom was fithly. The tea was two days old for crying out loud. This place needs some new ownership or it needs to be shut down asap. read more

Not too hot. The pizza was overcooked and there wasn't enough sauce to taste it. The salad bar was good and the buffet table was cleaned and fulI. I know you won't believe this but I love Cici's pizza, but this location stinks. The tables were piled high with dishes and the floors hadn't been swept. It was 6:30 pm with about half the tables or less with people in them. I think the manager needs some training. The other location in Tyler is way better. Not going back. read more

Very underwhelmed with my experience. Props to the employees for offering to take my pizzas to my car for me. But I was trying to use the Cici's app for reward points and nobody seemed to know it existed or cared to help me figure out how to use it. Also tried to eat there a few weeks back and the restaurant was closing at least 30 minutes early. Employees were walking out the door and all chairs were on tables. They told us we could order one Togo but at this point we were not interested. read more

I ordered my pizza and they said it would be ready in 10-15 min I get there 15 minutes later and they tell me it's in the oven. So I sit there and after 20 min I finally got my pizza There were people who ordered pizza after me and they got theirs first I was really frustrated. I didn't even want to eat the pizza anymore. I was going to ask for a refund but I didn't want to wait another 20 minutes for a refund But I'm not coming back to this cicis. read more

My first mistake was entering a suspicious CiCi's. The second was walking into the women's restroom. The first thing that registered in my mind was the god awful stench. It hit me like a truck, and I had to hold my nose and breathe through my mouth to even think coherently. I was on a road trip and desperately had to pee, so I hurriedly ran into a stall anyway, having to use both hands to successfully lock it. I accidentally inhaled with my nose and oh my god, that is the first time I have ever retched by just smelling something. What especially troubled me was that it wasn't your ordinary bathroom stench. I've been to body farms in my time, as I study biology, and rotting corpses have a very distinct odor. It's slightly disgustingly sweet.. like a very intense honey, with the smell of rot being associated with garbage or roadkill. I'm not going to go out on a limb and say there was a corpse, but again, the smell is distinct. It's such a morbid and disturbing thing to say, I realize, but it legitimately smelled like a dead body. And the stench wasn't just in the restroom, it only got more intense when I walked in, along with an intense and uncomfortable heat... I can't help thinking, was there something I couldn't see? Overall, the food was mediocre.. but I could be biased, because I lost my appetite in the restroom. Definitely should have read the reviews before visiting. Absolutely disgusting and will never be returning... read more

Don't call in your order, I have done it 3 times they never have gotten it right. Do your self a favor don't call this place

Have visited Cicis on many occasions personally as well as on trips. but recently i went on at around 7:30 pm and had a terrible experience. over half of the lobby was blocked off (over 2 hours before close) and what little was open was dirty leaving me and other customers moving trash to have a seat. This wouldn't have been as terrible if there would have been more than 4 pizzas available on the buffet. Which were basically combinations of the unwanted cold pizza left over. Working in food my expectations are not that high when eating out but this was just a terrible experience from rude staff to food quality and cleanliness very bad and unusual for this location read more

My sister, brother in law, and myself went to the Southeast Loop 323 location on Dec 12 at about 11:45 a.m. for a special treat for my sister. She has been taking care of my 82 years old brother in law during his 5 weeks of chemo and 7 weeks of radiation therapy. He has cancer in his mouth and had to have all his teeth removed for the treatments and can only eat liquid foods. He is very frail and we did not want to leave him by himself in the car. My sister ordered her buffet and told the cashier that he would not be eating since he cannot eat solid food. The cashier and a manager told her that we would have to pay for a buffet for him anyway. After a discussion, we left the restaurant without eating. I have never before meet any 2 people who are so insensitive and without compassion. read more

I give you 1 star only because i can't give you 0. This place is nasty. I found I cockroach under my chair and in my seat. I ordered chicken wings (10 piece) and i got 9. And we also ordered a 3 piece wings and the bottom was filled with grease. We also never received our bread sticks. And the lady was very rude and gave us nasty looks when we ordered our food as if she was judging us. Y'all don't even have courters for my kids to play in the arcade. And I went to get powerade and it sprayed all over me then i tried again and i tasted it and it was blue water. I hope y'all get it together because your service is awful. read more

I've been to many pizza places, some very well known and some not so well known. , Cici'c is THE worst I have ever had. They undoubtedly use the lowest quality ingredients in their "pizza". I have no idea how they stay open. I think they shovel their "ingredients" out of the bottom of a dumpster. read more