This was a cool place to enjoy a smoke. Seating was available in the public area, but after…read moreselecting my cigar from the abundant selection - I opted to pay the $60 for access to the member' only area. Had table tops and lounge seating. Smaller than I would have thought for a members club but comfortable and welcoming. Service was good and I enjoyed my stay.

Nice spot for smoke after work. It's BYOB. It's member only to sit in certain spaces but there's a…read moreplace to sit for a smoke for a visitor. If you are in the Wall Street Bowling Green area, it's worth a visit. The humidor has a nice selection. I tried a New York edition to smoke here and I'm taking an Fuente Don Carlos home. They do serve soda and water. Worth a visit.

Infamous cigar bar masquerading as a restaurant…read more I was back in NYC for business and my buddies wanted to meet here to reconnect and enjoy stogies n drinks. Rev Al Sharpton holding court in the intimate seating area by the front window. I breezed by his bodyguard to shake his hand and trade brief small talk. My party of 5 got seated in the far back corner table. Ordered several rounds of drinks, as I gifted my buddies some Cuban cigars. It was a busy weeknight and the place was packed. Service was not great and waitress was very cavalier as we racked a nice tab. We also ordered dinner. I went against my instincts and ordered the tuna steak which was fabulous. Here's the kicker I asked for the bill and there was an "expected per person cigar charge" because we had our own ...not an issue. I paid the bill and told the waitress to give each of my buddies a cigar equivalent to their per person minimum..........would you believe I got big time attitude and resistance. I told her to get me the menu, and I read her their policy verbatim that states minimum per person cigar purchase. I paid the fee and am entitled to x number of cigars. She whirled away, came back and tossed the cigars on the table.

I like this place a lot. Service was great, food was excellent, had a good selection of cigars, bit…read moreon the expensive side, even for NYC. Great vibe though but also the tables seemed a bit tight. But I highly recommend this place. Steak sandwich A Rigatoni Bolognese B Drinks B Cigar selection B

popped in just to see their cigar selection and ended up staying to smoke a cigar. I was greeted by…read moreRob as soon as I walked through the door, he helped me select a cigar and was very knowledgeable of the different kind of cigars, then I was greeted by Rebecca who helped me buy a lighter and made me feel comfortable as I smoked. Great place friendly staff

Great lounge with lots of ample seating and a great humidor; selection of Nicaraguan, Dominican,…read moreetc. Guys here are helpful, remember you, and make you feel like cigar lounge family.

Can I just say wow. Very nice experience…read more Came here after work. So you know you want to wind down before you go home and call it a night. Never been to a cigar lounge so I didn't know what to expect. My friend and I walked in and we walked straight to the humidor to check out the cigars. Thee was a guy there and I wish I got his name. He immediately came in and greeted us. Asked us if we needed help or had questions. We wanted suggestions. He was VERY helpful and knowledgeable. For me hypnotic with Grillo. Amazing choice. There are lunge chairs, big flat screen TVs that line the wall and a bar by the entrance. They have another level with more lunge chairs and TVs and outside seating. I hear you can BYOB because they only have wine and beer. Will definitely be coming back.

Great atmosphere, smooth selection of cigars, and top-tier service. Perfect place to unwind and…read moreenjoy good vibes. Definitely one of the best lounges around!"

I'm visiting NYC and decided to check them out after seeing solid reviews on Yelp and their…read morewebsite. Took an Uber over, tried the door--locked. Knocked, and a woman comes to the door and tells me they're CLOSED and asks if I can come back next week. I explained I'm just visiting... didn't matter. At the very least, update your website so people know you're closed.

After a long long day this is the best spot to relax, have a great cigar listening to some good…read moremusic, love the atmosphere and the people here I will be back for sure

Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

Good place to end the day with a good smoke... great environment and great cigars- sorry... had a…read morepadrón before this one lol hungry ? They have food as well!!

I came here with a party of four & we had a reservation & upon arriving we were seated immediately…read morewhich was good. They do have coat check if you don't want your coat in your seat with you. Now the location is small, but one might view that also as being a more intimate setting, but friends , family etc all would be fine here. There was one bartender & the service was slow, so I think having two bartenders especially on a weekend would be helpful to speed up the service. My table ordered some food which consisted of lollipop chicken, prawns, asparagus, steak, truffle fries, sliders, deviled eggs & a charcuterie board. The food was good & expect to pay moderate restaurant prices not bar prices. The food came out in a fair amount time which was probably due to most people don't order food here, or at least when I came, I didn't see anyone else with food. Now to the cigars. You can bring your own cigar, which two of us did. They do charge $15 to cut it, however that is waived if you order one of their cigars. They didn't have the Montecristo cigar, which was disappointing for my sister in law, but she tried something else suggested & liked it. Our waiter stated to us they were just filling in for someone & wasn't the person to explain the cigar menu (this was our first time here) but they will have someone come over. The person who came over was the bartender & although he was very nice & personable, while explaining to us, I don't think any drinks were being made, hence my prior comment, having two bartenders. We noticed once we started to smoke our cigars the service got better, which is interesting. We had about 2-3 people check in with us asking if we needed anything & they were more attentive. I get it's a cigar bar, but we actually spent a bulk of our money on food & the service should be consistent & the same across the board, regardless of what you're ordering. Overall the atmosphere is laid back & chill which is what I like. They do have TV's (no sound wasn't on I believe because we were right under a tv) & was playing the football game. They also have some music playing low in the background. The noise level is moderate so you might hear the person next to you conversation, but it's not bad. F.Y.I I'm updating this part a few days later because the transaction just cleared & they charged my party card more than what was listed on the receipt. Smh the same amount we tipped in cash was the same amount they overcharged. I'm not sure why that is but the bank will have to sort this out now & my rating for this location has changed from three to one stars. I'm not sure why they would overcharge & not honor the amount on the receipt.

My first time in New York and the best experience was with Merchant Cigar Bar. John and Andrea were…read moreevery bit of fantastic! John's personal connection with each guest was very welcoming. Their commitment to providing excellent service was top standard. The ambiance, music, clean and well-maintained lounge was my vibe. Anytime my friends, family, and I are in New York, they have our visit. Thank you!!

Been coming here on & off since they 1st opened, usually to pick up cigars. Very friendly and…read moreinviting staff. The owner is usually on site and he is a great guy to talk to. Funny & outgoing. The locals & regulars are always welcoming. Inviting you to sit with them & sharing their drink with you, as this place is BYOB. They have a fee for providing you with ice & a glass, but nothing outrageous. They also have in-house soft drinks & coffee/espresso. Everyone greets you, will shake your hand, it's an amazing cigar community. Mellow classy environment setting the ultimate chill vibes. Climate control & air filtration systems are top notch. Their humidor is always at the right humidity & well maintained. Their selection is what is to be expected with all of the big names, & I've found some harder to find sticks in a particular line here on several occasions. This place is a high class vibe, without being judgy. It is for everybody! It sits in a strip mall complex so there's plenty of free parking. They also allow you to bring in outside food or have it delivered. They also sell cigar accessories on site such as Boveda bags, cutters, & lighters. This place is a true gem of the area and a place you should definitely stop by.

Great aesthetic and selection of cigars and it's BYOB. I enjoy ordering a tea with my cigars.read more

The concept is nice, but the crowd seemed like they were the type to always be there, leaving no…read moreroom for newbies. The person who showed us the cigars was knowledgeable. BYOD and food. I would return if the place is large enough to accommodate everyone.

I love it here, Such beautiful place with amazing staff. Everyone is so welcoming and the music is…read moreperfect. 10/10 Overall

My wife and I took our kids (10 and 16 year old boys) to this place on our last evening in NYC. We…read morewere looking for a place that had a nice ambiance and good food. Ambiance: This place has a nice ambiance, definitely very "New York" -- dark (you can't see how dirty the floor is) and loud music (maybe too loud). We sat upstairs (we had a reservation) and of all the people on the top there was a party of 4 (us), a party of 8 (all dudes celebrating something) and the rest of the tables were on a DATE - which I thought was funny. Service: We were served by Ann-Marie who was so delightful. She was kind, super nice, and took the time to speak to us (which is basically how we figured out she wasn't a native New York City person). She gave us good food suggestions and we were very happy with our selection. Food: Here is what we ordered * Steak Frites: My two boys got the steak frites and I have to say the steak was awesome! I had a bite of each of theirs and they each ordered it differently (one Medium Rare/Medium and one Medium) and they both were prepared PERFECTLY. The fries were overflowing. * Caeser Salad with Salmon: My wife got the salad with Salmon (they only have a few salad options) and she enjoyed it. * Prawn and Crab Risotto: I got this and I have to say it was VERY bland. I wouldn't get this if you are looking for taste. I had to put salt and pepper on it to make it have any semblance of taste. Value/Price: I would say this is not over priced but it is not cheap either...bill is attached. I would recommend it to folks who are looking for a good place to either go out on a date or a family type meal.

Amazing ambiance! We visited for a birthday dinner and were seated in a cozy, intimate corner,…read moreenhanced by the restaurant's beautifully dimmed lighting. Our server was fantastic--friendly, helpful, and highly efficient. The cocktail menu leans heavily into gin, but they are happy to mix up whatever you like. I ordered a margarita and it was excellent! For dinner, I went with the steak frites. It was absolutely delicious, and the portion was so generous that I actually had to push myself to finish it. While it's on the pricier side and maybe not an everyday dining spot, it's a phenomenal choice if you're looking for a guaranteed great experience for a special night out!