For the last 15 years or so, I was a regular at the previous cigar shop. Met a ton of great people…read morethere. Big fan of what the previous owners did there, but over the last couple of years things did go a bit downhill due to the economy and Covid. The new owners were also a regulars here a few years ago, Rocky & Zimri. New paint, new curtains, new leather seats, couches and tables along with new HDTVs - and loving the jazz music they are playing. They are offering a greater variety of new premium cigars - along with their own hand rolled cigars. Really enjoying the new energy and changes here. Looking forward to see what else Rocky and Zimri do in the future. So far, it's been a great launch.

Cool spot A few more selections in the humidor would be great. Enjoyed the spot and will go…read moreback.

This was a great place to relax in the casino. As a solo lady cigar enthusiast, I felt very…read morecomfortable and relaxed in the lounge, and the man in the cigar shop sold me the best cigar!

This place could be a lot better. When you buy a cigar they add about a 50 % tax on top of the…read moresticker price shown. Why is that? If I buy a cigar at a bodega they don't charge tax like that. Just show the real price on the shelf. There are many comfortable leather seats but hardly any outlets to charge you devices. They need to add more. Also add more TV's. The air filters in the ceiling are very dirty. Need to change these more often. They have an upper area that is reserved for people who pay 1000.00 for a locker. There doesn't seem to be a lot of those customers so the upper area was empty and the lower area was crowded. Need to allocate the spaces better. I have a phone number in the system that is logged when I make a purchase but when do I ever see a discount or perk? The attendants do a good job emptying and cleaning the ash trays and seating areas. If they put a little money and effort it can be a great place to hang out and have a smoke.

Can I just say wow. Very nice experience…read more Came here after work. So you know you want to wind down before you go home and call it a night. Never been to a cigar lounge so I didn't know what to expect. My friend and I walked in and we walked straight to the humidor to check out the cigars. Thee was a guy there and I wish I got his name. He immediately came in and greeted us. Asked us if we needed help or had questions. We wanted suggestions. He was VERY helpful and knowledgeable. For me hypnotic with Grillo. Amazing choice. There are lunge chairs, big flat screen TVs that line the wall and a bar by the entrance. They have another level with more lunge chairs and TVs and outside seating. I hear you can BYOB because they only have wine and beer. Will definitely be coming back.

Great atmosphere, smooth selection of cigars, and top-tier service. Perfect place to unwind and…read moreenjoy good vibes. Definitely one of the best lounges around!"

I'm visiting NYC and decided to check them out after seeing solid reviews on Yelp and their…read morewebsite. Took an Uber over, tried the door--locked. Knocked, and a woman comes to the door and tells me they're CLOSED and asks if I can come back next week. I explained I'm just visiting... didn't matter. At the very least, update your website so people know you're closed.

After a long long day this is the best spot to relax, have a great cigar listening to some good…read moremusic, love the atmosphere and the people here I will be back for sure

Had a wonderful experience shopping here because that's exactly what it is: an experience. You'd be…read morehard-pressed to find a more impressive shopping selection for cigars around. You can spend an entire afternoon going through their selection. The best part is the staff encourages it. No rushing, no pushing. They encourage you to take your time. They are also very knowledgeable and helpful with their recommendations. The store is well-laid out and there is something for every budget here. They are friendly to new cigar hobbyists as well as seasoned ones. Prices are fair. Fellow customers are also friendly and always willing to strike up a conversation. Cigar accessories are also well-represented. Stop by for your next smoke. You'll be glad you did.

Tonight I had one of the worst customer service experiences I've ever encountered at Montecristo in…read moreParamus. I stepped away from my table for roughly two minutes to use the restroom, leaving my jacket, my drink, and a cigar I was actively smoking. When I returned, my entire table had been cleared including my cigar despite my personal belongings still being there. I asked to speak with the manager, Ric, to explain what happened. Instead of taking ownership or attempting to resolve the situation, he told me he "didn't know I was coming back" and decided to clear the table anyway. Even after I pointed out that my jacket was still at the table, he simply said it was an error and there was nothing he was going to do. What made the situation even worse was his attitude. He then questioned whether I had purchased the cigar there and tried to tell me I should have paid a $10 fee for bringing one in something I have NEVER been charged in my many previous visits. Rather than acknowledging his mistake, he doubled down. I suggested a simple goodwill gesture allowing me to buy a replacement cigar at a discount and he flatly and rudely refused. When I asked what he could do to make the situation right, he said "nothing" and ended the conversation. Mistakes happen in hospitality. What's unacceptable is the complete lack of accountability, empathy, or basic customer care from management. The dismissive and confrontational response turned a simple error into a truly negative experience. Based on how this was handled, I will not be returning and I would strongly caution others about the level of service they can expect if an issue arises.

I came here with a party of four & we had a reservation & upon arriving we were seated immediately…read morewhich was good. They do have coat check if you don't want your coat in your seat with you. Now the location is small, but one might view that also as being a more intimate setting, but friends , family etc all would be fine here. There was one bartender & the service was slow, so I think having two bartenders especially on a weekend would be helpful to speed up the service. My table ordered some food which consisted of lollipop chicken, prawns, asparagus, steak, truffle fries, sliders, deviled eggs & a charcuterie board. The food was good & expect to pay moderate restaurant prices not bar prices. The food came out in a fair amount time which was probably due to most people don't order food here, or at least when I came, I didn't see anyone else with food. Now to the cigars. You can bring your own cigar, which two of us did. They do charge $15 to cut it, however that is waived if you order one of their cigars. They didn't have the Montecristo cigar, which was disappointing for my sister in law, but she tried something else suggested & liked it. Our waiter stated to us they were just filling in for someone & wasn't the person to explain the cigar menu (this was our first time here) but they will have someone come over. The person who came over was the bartender & although he was very nice & personable, while explaining to us, I don't think any drinks were being made, hence my prior comment, having two bartenders. We noticed once we started to smoke our cigars the service got better, which is interesting. We had about 2-3 people check in with us asking if we needed anything & they were more attentive. I get it's a cigar bar, but we actually spent a bulk of our money on food & the service should be consistent & the same across the board, regardless of what you're ordering. Overall the atmosphere is laid back & chill which is what I like. They do have TV's (no sound wasn't on I believe because we were right under a tv) & was playing the football game. They also have some music playing low in the background. The noise level is moderate so you might hear the person next to you conversation, but it's not bad. F.Y.I I'm updating this part a few days later because the transaction just cleared & they charged my party card more than what was listed on the receipt. Smh the same amount we tipped in cash was the same amount they overcharged. I'm not sure why that is but the bank will have to sort this out now & my rating for this location has changed from three to one stars. I'm not sure why they would overcharge & not honor the amount on the receipt.

My first time in New York and the best experience was with Merchant Cigar Bar. John and Andrea were…read moreevery bit of fantastic! John's personal connection with each guest was very welcoming. Their commitment to providing excellent service was top standard. The ambiance, music, clean and well-maintained lounge was my vibe. Anytime my friends, family, and I are in New York, they have our visit. Thank you!!

Been coming here on & off since they 1st opened, usually to pick up cigars. Very friendly and…read moreinviting staff. The owner is usually on site and he is a great guy to talk to. Funny & outgoing. The locals & regulars are always welcoming. Inviting you to sit with them & sharing their drink with you, as this place is BYOB. They have a fee for providing you with ice & a glass, but nothing outrageous. They also have in-house soft drinks & coffee/espresso. Everyone greets you, will shake your hand, it's an amazing cigar community. Mellow classy environment setting the ultimate chill vibes. Climate control & air filtration systems are top notch. Their humidor is always at the right humidity & well maintained. Their selection is what is to be expected with all of the big names, & I've found some harder to find sticks in a particular line here on several occasions. This place is a high class vibe, without being judgy. It is for everybody! It sits in a strip mall complex so there's plenty of free parking. They also allow you to bring in outside food or have it delivered. They also sell cigar accessories on site such as Boveda bags, cutters, & lighters. This place is a true gem of the area and a place you should definitely stop by.

Great aesthetic and selection of cigars and it's BYOB. I enjoy ordering a tea with my cigars.read more

The concept is nice, but the crowd seemed like they were the type to always be there, leaving no…read moreroom for newbies. The person who showed us the cigars was knowledgeable. BYOD and food. I would return if the place is large enough to accommodate everyone.

I love it here, Such beautiful place with amazing staff. Everyone is so welcoming and the music is…read moreperfect. 10/10 Overall