Came in for a nail removal and it was a bad experience. The technician was prying my nails off instead of properly filing them. It felt rough and painful, and honestly pretty damaging. I asked if they could file them instead and got a dismissive reaction. The whole service felt careless and unfriendly, and there was zero basic courtesy (no communication, not even a goodbye). I wouldn't come back. read more

This is my $40 gel manicure looks like! A 5 year old could do the same job! Not happy at all! read more

Cinderella Nails - This is how a $40 gel manicure looks like! It's like a 5 year old did my nails! I won't go back - Nail Salons Near Me - Mountain View, California

I LOVE Lydia's amazing lash extensions, waxing (especially eyebrows), and mole removal beauty services. Her work is so meticulous, efficient, and she has a great eye for how to level up your look. The vibe at CN is totally in the name - Cinderella! I always leave feeling super pampered and more confident. She is knowledgeable, has great technique, and everything is always pain free (e.g., tends to sensitive skin needs). Also, everyone at CN is wonderful, nice, and does awesome work. read more

Cinderella Nails - Eyebrows, lash extensions, huge brown mole on right-side of chin removed (after having it my entire life). - Nail Salons Near Me - Mountain View, California

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If I could give a zero I would. By far the worst acrylic nails i've ever received. Sloppy, rushed and cheap materials. My nails have bubbles and streaks, and the second day, one of them chipped. They asked me, did I want a pedicure?And I was like, no thanks. read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

This place sucks. I wanted dip with a design. I kept asking if she'd be able to do the design and she said yes but she wasn't able to and I had to take over and finish the two nails that she started and already cured...The dip itself streaky and unsmooth and my cuticles (which looked great when I came in) are dry and peeling. I would avoid coming here. They don't have the proper tools to do anything beyond a basic manicure. read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

Not sure how the stars are so low, because I really love this place. I've come off and on for several years, but more recently this has become my go-to. Mai is lovely, friendly, kind, and does a great pedi. My polish lasts a long time without chipping. I typically call ahead and schedule with her because she's quite popular, and now I'm sure this review will add to her already booked schedule, but that's ok! read more

I really love and recommend this Spa in Mountain View, I've been cared for their professional ladies for more than 3y. I am very sensitive and they never ever hurt me. Very good service and professionals, I really love this place. They offer you water and massage chair at any time! read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

Stopped by here after the gym! And oh Wow oh Wow they did a phenomenal JOB with my nails! I am a bit picky and they exceeded my expectations above and beyond! They gave me the best recommendations and made sure I was happy with the colors I choose, type of set, and shape! And the time they took to do a complete pedicure they didn't miss a thing! This place should definitely have 5 stars based off my experience. This place is the BEST nail salon in the Bay Area. I highly recommend if you want it done to perfection. Thank you Cinderella Nails & specifically Lilly & Kim read more

When I walked in, the vibe was kinda weird idk how to explain. I got the service with My - I didn't ask her name but I saw her name on her tools kit so I guess that's hers. She didn't talk much but she was really concentrating to have her job done well. My nails has been almost 3 wks but still look good. Definitely come back to her :). read more

Cinderella Nails - My nails after almost 3 wks. Well done - Nail Salons Near Me - Mountain View, California

Service was horrible! She did my daughters pedicure in 20min and it looked horrible! That was not a pedicure! We will NEVER go back there! I DO NOT RECOMMEND! read more

Got my nails done here with my daughters. The lady is in a mad rush to get you out of the place. She made me pay for it in the middle of my service and also asked for a tip. How would I know what to tip when she hasn't even finished her service!! The one star is because I'm forced to give a star rating. Not coming back for sure! read more

I loved it staff was super friendly and and great colors and amazing work I showed them a inspiration picture and they got it with 100% accuracy I would love to come again when I'm in Sunnyvale read more

The worst experience. They were so rough with my cuticles that they were bleeding. The bleeding wouldn't stop and so I had to abandon the manicure all together. I also noticed they were very disorganized with appts and customers were kept waiting. read more

I wanted to give a star to the person who did my eyebrows, she did a great job. Very attentive and made sure to really be precise. The woman who did my nails however, was absolutely reckless. She was so gruff and I literally said "ouch" more than once and she did not even look up or notice. She did notice when I pulled my hand away after she smeared lotion all over my diamond ring as I was reaching to take it off. To top it off, my nails look like a sad DIY version of what I asked for. I will never be back. read more

DO NOT COME HERE ! Scamming for prices did my nails and before I sat down I asked how much it would be because I want acrylics she said $50 when I was done she said it was $55 because my nails were Long so now your charging me extra $5 because I wanted my nails a certain length how in the world does that even make any sense. If that was the case then why not mention that earlier during th session it wasn't until the end where she made up that fake charge and both times iv been here they messed my nails up it looks bulky and thick and ugly don't waste your time here they suck and overpriced for bad work read more

Grand opening Nice clean salon - got a gel mani and pedi today felt so nice they even gave me a 15 minute foot and leg massage. They made sure I was happy with everything very detailed oriented. I will come back read more

Cinderella Nails - Gel Manicure- Milky Blue ( color ) - Nail Salons Near Me - Mountain View, California

TLDR: UNSANITARY. The worker soaked my hands in her previous client's dirty hand water that had nail clippings in it and made me bleed. Still asked if I wanted to tip at the end. I'm really disappointed with my experience at Cinderella Nails today. First, the woman who worked on me today started off pretty rough while pushing my cuticles back, I didn't say anything and endured it. After cleaning my nails, she put my hand in a bowl to soak. I thought, oh that's interesting, I see little nail clippings in the water but I'm pretty sure she didn't cut that much of my nails off, just mostly filed down as my nails were short. After 5 min of it soaking, she suspiciously takes the bowl to the back of the room, then comes back with it. The water is warm this time. I asked her, "Were you soaking my hands in someone's old water?" She simply replies, "yeah." Her coworkers look over and one of them asks, "what did you just ask her?" I said, "I asked her if she was soaking my hand in the previous customer's water." The woman working on me apologizes, the coworkers apologize. They ask if I'm okay. I tell them really bluntly "No, I'm really angry because I have a CUT on my finger (Prior to this appointment) and she just soaked my hand In someone else's dirty water. I can get an infection." A woman who I am assuming is the owner comes and wipes my cut with cotton and alcohol and says, "sorry honey." I don't say anything because I don't accept their apology, but I tell them it's okay for us to continue with the appointment. I am here anyway. Then of course, shortly after, she cuts too deep into my cuticle and I start bleeding. My manicure turned out good, but this place is incredibly unsanitary. I'm positive she did not even wash out the dirty bowl of water with soap before coming back and putting my hand in it again. If I didn't have a cut that was still in the early stages of healing, I may not have been as angry, but that's still pretty freaking gross. I literally saw a bunch of someone's little nail clippings at the bottom of the bowl and floating around. I honestly should have left after that, because the woman had the audacity to ask if I am tipping her and didn't bother to accommodate some kind of discount or ANYTHING for potentially infecting me with something. I suggest you don't go here. read more

I was serviced by Mimi today for a Pedicure. She was very pleasant and gentle. The salon is very clean and adheres to the covid safety guidance. The massage chairs work very well and are clean. Lots of color options and other services are offered here. I'll be back to do my manicure. read more

Cinderella Nails - Pedicure with Gel - Nail Salons Near Me - Mountain View, California

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I got my nails done here for my quince, and the service was amazing. The place's vibe was so welcoming. I got them done by Sammi, she made great conversation and made getting my nails done enjoyable, honestly these are the best nails I've gotten. I also got my brows done by Kim which turned out great and even, I'm definitely coming back for nails and brows soon. read more

The facility is so much cleaner and stylish since new owners took over - though I do miss the classic rock always jamming in the background. I only get basic gel mani/pedis here and recommend Lily as she has a lot of experience and she's very no-nonsense. I go to her on days I'm feeling less chatty. I also highly recommend Kim for detailed and efficient work. She always make a point of saying hello and smiling, and remembers what I always ask for! Kim does my nails quickly and beautifully! She always makes my day - she even does a little extra massage when she sees I'm tired. The whole crew here is very friendly and nice read more

THE WORST NAILS IVE EVER GOTTEN!!!! Don't even bother with this place 45$ for these ugly fat thick nails !! They started lifting the same day And my pinky nail broke the same week! Their uneven and chunky. Some of the GEL polish came off. And it's been under 2 weeks like WTF their really unsanitary too. Don't bother with this place read more

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Finished nails had bumps in it. But overall it's a ok place for a quick manicure. But it's kinda expensive for gel nail where there is no massage or spa included. read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

I did the gel french tip for $40 + tip , only for it to peel off in a matter of hours . Very disappointed , had to go on a vacation with a ruined nail. My review is after the 3rd strike with Cinderella Nails . I sent my review discretely but no action was taken , hence leaving a public review ! read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

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Got my nails done here second time now. Thuy does amazing job. I showed her a photo of the shape and color I wanted and she did exactly what I asked for. They also take walk-ins which is convenient!! Thank you!! read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

Worst service ever, throughout all the years of getting my nails done i have never encountered such horrible service, do not allow yen to do your nails. I walked in and did state I wanted a full set, yen recommended a fill so i took her suggestion. After completing my nails the shape was terrible, you could see the glitters from my previous set through my nail polish, after expressing to Yen that i dislike my nails she ignores me and walks off and starts assisting a different customer. I was furious, she had no decency to apologize and to fix my nails. I had them remove my nails. DO NOT GO TO THIS NAIL SALON read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

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I walked into Cinderella Nails today around 2pm for a spontaneous pedicure. I was greeted and seated immediately. I asked for the #2 pedicure. The staff was very friendly and my pedicure was great. I will definitely be back! read more

Came in spontaneously on a Sunday after room with my gf. We got seated immediately and the lady provided a bottle of water which was nice on a hot day. Got my pedi done was very pleased. I also asked her to do my mani but I was DISAPPOINTED with my mani since the lady did a job in a rush and she did not follow my color instructions for my gel polish. I asked for light pink or almost close to white and she instead put clear gel polish on me and she said she can't fix it anymore longer. I was not very pleased with this. But the lady who did my pedi did a nice job. read more

I was nearby so I decided to give this place another try as it had been a few years. Never again. There was a wait which was fine. 2 people walked in after me. Instead of taking us in order they took the third walk in first. She did not have an appointment. I left. Not a good way to run a business. The staff was rude too. read more

Dropped by for a quick polish change. The salon looked clean. Service was prompt and professional. I was greeted immediately and had no wait even though I walked in without an appointment. The polish job was thorough and done well. They had my favorite OPI polish, Tiramisu for Two. Good price point ($10) so I will definitely return. read more

This place is really bad. They are in rush all the time and do a bad job. I asked for a gel mani and there's a lot of bubbles on the nails and edges aren't even painted. Workers are more concerned of talking to each other than the client. They are really rude they don't even ask what shape you want or anything. This business shouldn't be running at all. Save your money and take it somewhere else. read more

This is my worst manicure experience. The store looks okay when I first walked in. I asked if they do hard gel nails and the lady who came out to greet me said yes. Then she asked me to sit down at the back corner seat. Then another nail lady came helped me. The first image of her was bad since her own nails are not tidy and ugly but I didn't want to be rude and didn't say anything, The lady use a really coarse file and use all of her force to file my nails and rubbed the finger skin. I felt like my skin is about to bleed. When the nails were done, it's not quite the gel nail that I expected. I thought she just put an extra layer of top coat. The nail polish color was not evenly painted. Then she asked me to removed my watch. I didn't know why but I did. She put some lotion on my forearm and gave me a massage without asking me. I don't feel comfortable but it was too late to stop her.She seems happy to provide me the extra service. After it's done, I paid and got out of the shop ASAP. When I got home, the skin on one of my fingers was red and itchy. I thought it's from the lotion which the lady put on to massage me. I am not sure if other lady's are as bad, but I will never go back to this shop. read more

Unfortunately, I went in for the second time this past week. The location is convenient because it's close to work. Both of the times I went in I didn't receive what I asked for. When gong in I asked for short nails and even showed a picture to get the size shape and color. But it's pointless if they choose to do whatever they want anyways. Nails came out uneven bumpy and weird? This cost me $65 ! If they would have came out like I asked I wouldn't have cared but what I received was nothing like what I wanted read more

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My first time here was the beginning of the month. Pedicure service was great. The massage was a little too hard to on legs so I asked them to just leave it since it felt like I was going to have bruises after. Now when I got my acrylic set , I was a little disappointed because it was crooked and still had bumps . Luckily it wasn't noticeable but definitely could of been molded better and buffed a little better. Although I wasn't completely pleased , I wanted to give them a second chance especially b/c I loved the inside of the shop and the location was convenient. This second time around I only wanted a new full acrylic set. I received the same lady that did my nails the first time. When she was taking my nails off, she ended up ripping one of my nails off and it hurt so bad. It was bleeding and she acted like it was okay. She also still kept pushing for me to get acrylics smh. I was so mad and wanted to storm off. But it was the day of my babyshower so I had asked her forget about the acrylics I'll just do gel on my real nails. The painting could of been better and the gel didn't even last long on my nails . I got my nails done Saturday and by Sunday it was chipping off already. I don't know if it's just the lady that I got that or if it's all their technicians. But I would definitely not recommend this place unless it's the last resort or only spot open. For my second time at the shop i spent $45 and it definitely was NOT worth it. I'm sad I had a bad experience here b/c my mom comes here all the time. read more

Cinderella Nails - Nail Salons Near Me - Mountain View, California

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I don't even know where to begin. I came here for a basic fill. Nothing too fancy, basic fill. When I sat down she asked if I wanted them cut down. I said yes please cut down and I like the shape of the set I was getting a fill for and to do another almond shape. As the tech gets started I knew something was not right. She took off my previous gel polish with the machine from my previous nails. I had one nail with a crack on the top from them being 3 weeks old. After the tech took off the polish she immediately put on the powder on top which I thought was unusual since after you have a crack you typically see the nail sanded flat down to prepare for the acrylic powder. After the tech asks me if I liked my nails and I said I'm so sorry but no. I'm having a hard time with them because I asked for them shorter and shaped. The nails were not shaped at all just powder on top and then polish. No shaping, no blending out the top of the acrylic; nothing. I told the tech I did not like it and she ignored me. I also had another brow service done but that is another bad story for another day. After I got home I got a text to review my experience and I was honest about my experience and quickly got a text to come back and fix them and why didn't I say something. It is incredibly belittling to say something and being ignored when it is a service you are paying for, as well as been to this establishment a couple times prior. I did not feel comfortable going back, if no one herd me the first time why would the second be any different. I ended up going to another nail salon down the road and asked to please reshape them and cut them down, thinking this was a quick and easy job. Once the nail tech took off my gel polish she was shocked, 8 out of 10 nails were completely un fixable, they were all cracked on the sides, my nails under were sticking outside of the acrylic, but my #1 biggest issue is 8 nails were cracked on the sides and bubbled up which leads to fungus. Once water and bacteria gets under your nails fungus happens fast as well as with the gel polish on top you wouldn't even know until you took your nails off. I told the owner about my experience and told her I would not write a review but after seeing the condition of my nails once the gel was off, it was unbelievably unacceptable. I paid $35 for a fill to have to pay $50 to have them fixed. I feel completely robbed of my money as well as it has costed me more to fix them. This is my first bad Yelp review I've ever written and I do truly feel guilty for writing it but the practices of acrylic that was used are unacceptable and will lead to fungus and infections. read more

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My second time going to this salon and I still love it. I got acrylics for the first time here and they turned out amazing :) read more

Cinderella Nails - Acrylics - Nail Salons Near Me - Mountain View, California

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First time and was a happy client. Very friend place. I will be going back. Employees are very welcoming .

I have been coming here for 8 years, it has always been very clean and the employees pleasant. It's more beautiful now with the chandeliers and the walls less crowded with the big TVs that use to be there. The only reason I gave it 4 stars is because when I went to get the pedicure they didn't ask me what type I wanted since they have a menu to choice from, granted this is also my fault for not asking about it. read more

i've been here once before and my experience was fine. It's very close to my house, but after today's experience, I will not be back. it started with the lady nicking my cuticle.it was very painful and bled. she did apologize but attempted to keep going in the same area and I kindly asked to just bypass the toe since it was still throbbing, but she said "not hurt!" and still picked at the sensitive area. i get things happen, but when someone asks you to just leave an area that is sensitive, you should leave it. then she started painting with a similar color I asked for on my hands, but I kindly asked her that I wanted a different color on my feet. she said, "oh you don't want the same color?" I said, "no ma'am, i'd like a different color for my feet." every place i've been to, they ask you if you want the same color for your hands and feet. meanwhile, the lady next to her that also works here kept laughing and staring at me. I just felt uncomfortable, and though I do not speak the language, I can pick up on very basic body cues, eye contact and gestures. at one point, the lady was laughing right at me. but not in a nice way. i don't consider myself a difficult customer at all and wish i had a different experience. it's safe to say I will not be back here. read more

I drive out of my way to come here for pedicures. They always do a great job, and I love that the salon is always clean, plays soothing music, has massage chairs and a video screen that shows relaxing scenery (beaches etc). All around a nice escape for a half hour or so. Definitely recommend. read more

Just went for a mani didn't like there service, this lady didn't even take 1 minute to take of my cuticles and she did a 3 second massage, plus she made me pay before finishing the job. Wtf! read more