Did a great job on our old gas fireplace! Thoughtful and considerate work. Would highly recommend! Had a great time talking about old 70's tv shows while he worked read more

Phil is fantastic and thorough. He knows his pellet stoves for sure. Just found out we have to provide maintenance to our stove every single year so we will be using Phil in the future. read more

I had an repair appointment with another company, after 2 no shows i decided to find someone else. Phil was referred by another business who does not service my model. He is so responsive, funny and agreed to squeeze me on a Sat night evening appointment. He truly cares about helping people ! read more

We look forward to calling on Phil again for his services. We own an Avalon pellet stove and have had it for over 10 years now, with no service (eek!). We reached out to Cinders and Ashes to see about getting someone to come out and take a look to make sure everything was running as it should. Phil arrived early, on a Sunday evening, with all his gear. He came in first with a blanket to put on the ground around the area he was working. He let us know it would take about 2 hours and was clear on the cost, up front. He checked all the seals (inside and out) as well as performed a deep clean of our unit. Phil made recommendations and things to watch out for, which we are so grateful for. Phil is professional and absolute pleasure to deal with, and best of all, he knows his stuff. Don't hesitate on calling Phil for your pellet stove or chimney needs. read more

We highly recommend Cinders and Ashes. Phil fit us into his schedule on a Sunday night and stayed past 1:00am to repair our pellet stove. He did an excellent job and really helped us out. My husband is disabled and very cold-sensitive so we really depend on our pellet stove for warmth and we are beyond grateful for his service. We will definitely call again for future maintenance. Thanks so much! read more

Phil is the best. He came to our home in Palo Alto and was careful about diagnosing the gas fireplace that would not stay on for more than 5 seconds. He had to order a new control box and igniter which came from out of state. He kept in touch with me while waiting for the parts and showed up with the parts on the agreed day. He cleaned the fireplace, added wool puffs to create flickering cinders, changed the parts and now the fireplace looks great and works well. He gave us a discount for having him return for the second visit. His sense of humor cracked me up and his encyclopedic knowledge of gas fireplaces was impressive!Great experience. Thank you Phil! read more

We called for an appointment. He was three hours late. He charged $429 for a two hour cleaning and maintenance check. Two weeks later the pellet stove broke down. We called and spoke to Tony he said he was going out of town and would get back to us two or three days later. That was before Christmas. Still have not heard a word. Not very happy at all. read more

Phil was fantastic. We were having problems with our gas insert being inconsistent in lighting and staying lit. And no service repair person could get it right. Phil came and diagnosed the problem and got it working and diagnosed the causes of the problem and returned. The stove had never been cleaned. And the installation several years ago was faulty. He explained everything, What was wrong and how he was going to fix it. We couldn't be happier. read more

Phil was very professional and helped get the Heat N Glo fireplace working in no time. Came out on Christmas Eve too. Really really good customer service. Can't recommend enough. read more

Awesome service. Phil is always knowledgeable, fair and honest. No matter what I need for my stove, I know he is always there with an answer and a smile. I highly recommend his services to everyone. Thanks a million! read more

Our Bosca Pellet Stove went on strike a year or so ago and Phil informed that the Ignitor was "worn out". Phil was to order a new one and install when available. However, getting a new one for this particular unit was easier said than done since the manufacturer did not have any reps or parts available any more in the U.S. (Made in Chile). However, Phil eventually called and told us that he got a replacement. He came and installed and the Pellet Stove acts like nothing has happened. Good work for the super man Phil. He is very good technician and very easy to deal with and thus I highly recommend his service. Happy Holidays! Jan read more

Cinders and Ashes services my stove and got it working like new again. Phil is a wealth of knowledge and an expert when it comes to Whitfield Pellet Stoves. I would recommend Cinders and Ashes to anyone needing repair to a stove. read more

Gentleman came to fix my fireplace, he repaired it and then the next time I wanted a fire it didn't work. He then returned for a $100 charge to say it needed a different part and it would be $600 plus about 2 hours labor at his rate of $165 per hour. Just had a great plumbing company come and they replaced the valve for $275 all in total, that said I guess he's not so fair. read more

I have been having Phil from Cinders and Ashes work on my Whitfield pellet stove insert for around 15 years. I have him do a full cleaning after every 50 bags of pellets (about 2 years) and have had him out a few times for repairs. This last time was to fix a broken part that without it the stove was not usable, since these stoves aren't made any longer Phil had to search and was able to find the part needed. At the same time I did a recommended fix to the installation (installed by another company) of the entire venting / flue system and painting of the original brick fireplace interior fire box. This was to have it vented correctly and to seal the fire box from the old fireplace odors.. Even though the stove worked (before the part broke) I basically did the flue repair and fire box painting so that Phil was comfortable working on our stove. He is the best pellet stove and fireplace technician and will continue to call on him for cleaning and repairs. He's normally booked months in advance, so book early for a cleaning. read more

Our gas fireplace stopped working suddenly, although quite new. After calling around and asking for a contractor in the business, we finally got Phil's name at Cinders and Ashes business contact in San Francisco. We found out from Phil, that it needed to have all the venting pipes repaired because of the original faulty installation. He immediately diagnosed the problem and he purchased for us the new parts for the repair of the venting system. After the repair, he came back a couple of times on his own time and initiative to test it and add fireproof insulation in the wall. The fireplace is now excellent. A truly exceptional person, very knowledgeable in his craft and an old school professional who is very meticulous and proud of his work. After dealing with a few other contractors who gave us wrong diagnoses and high estimates, Phil was really a breath of fresh air. Thank you Phil! read more

Knows his stuff but I questioned some of his recommendations. Felt he was trying to oversell me on repairs

Phil does good work when he shows up. he flaked on the first 2 appts. then came and did $487. worth of work but still did not work as a part needed he did not stock. i got the parts and called him to come back and he flaked 2 more times on me. it really doesn't matter how good you are if your customer service sucks! read more

Phil is amazing! I inherited a house with a 20 year old gas fireplace insert that probably hadn't worked in 5 years. Phil came out late on short notice on a Sunday night, checked it out, figured out the ignition parts it needed and ordered them the next day. He kept me up to date on the order status, and came out again to get my fireplace working just before Christmas Eve, again working late to accommodate my schedule. He is a perfectionist, and he completely cleaned the unit inside and out before powering it up, even removing the fan unit to blow it out with compressed air. Now everything works like new, and I plan to make another appointment with him to come out and restore the fireplace insert cosmetically (new paint,etc...). Highly recommended! read more

I scored and found yet another great business to help me out. I have a Heat n' Glow fireplace that i wanted serviced before I rent out my flat. The installers a few years ago were underwhelming. I found Cinders and Ashes and Phil was able to help me because I was in a time crunch too, so he squeezed me in. The fireplace was filthy -- I hadn't been able to find how to clean it myself. It is fabulous and way more efficient. He also installed a more up to date starter, remote. There was a crude thermostat before. To do this, I didn't know this existed, his faithful longtime clients were willing to be patient while he did this for me. So 5 stars plus ! He is clearly knowledgeable --been doing it for 30 years, so make an appointment a couple of weeks ahead, and let him install, service or generally put his skills to work. With all things electrical and gas, safest to work with the best and he is !!!!! read more