5/3/2024 roughly about 4-5pm a female worker refused to look for a hose for us because everything…read morewas piled up. Absolutely awful service and a great way to lose business at this location. Who ever this girl is needs an attitude adjustment and some proper training on how to handle customers. I know for a fact that there is computer training for this and clearly it is not enforced. Secondly there is about 3 workers sitting behind the counter no helping any customers I watched about 4 people walk out after being here for over 20 minutes. Don't see the reason they all should be on the clock either if they aren't helping. This store has gone so downhill and your Friday night crew on 5/3/2024 is just awful!

Needed to replace a part on my headlight, had NO idea what I was doing. everyone was friendly and…read moreattentive, Cheyenne was so sweet and replaced the part for me free of charge in like 5 minutes!

Thank you very very very much to Miss Devon H. for making sure I purchased the correct alternator…read morefor my The TaZaFaith and getting me the very best deal on my purchase as well!!! Make sure you ask for her when ton come!!!

I bought some windshield wiper blades for my Jeep about a week ago. I thought it would not be a…read moreproblem to put them on, but I just wasn't doing something right. So I went back to O'Reilly's Auto Parts and this beautiful young woman named Danielle was able to help me out in 10 seconds. That kind of customer service is what makes people continue to shop at O'Reilly's Auto Parts.

When you are a full-time nomadic, and you break down unexpectedly, it an be stressful. More so when…read moreyou are in an area you don't know or know anyone. It happened to us on our way through Indy this past weekend, but the folks at Pep Boys were great. It was a Sunday afternoon, and Shannon answered the phone and told us to go ahead and get the truck and camper towed to them, and we could boondock in the parking lot. The next morning their mechanic, John, got right on it and manager Tyler was also super helpful. I ended up needing a new engine, they couldn't do the work for several months, so recommended I take it to the dealer. They recommended a dealer in the area, made sure I had what I needed, and was all set. The team was professional, friendly, and helpful in what was a stressful and frustrating situation. Thank you so much!

So it really ain't the people up front that are calling you or that are scheduling it's the people…read morein the shop. I had an issue with my rims, I had to get new tires. The shop manger was completely honest when there tech accidentally gauged my rims and knocked of the price. Overall I should've been compensated for the rim, the labor and the custom powder coat that was done to them. When I took my other 2 tires in. The technician Jon, I showed him exactly how they mounted on my truck. He mounted them backwards which would have caused major issues. I explained the issues and asked them to be changed around. All I go in response was attitude from him. Very rude! He claims I told them they were front tires, which I responded no sir I showed you how they mounted onto my truck. He insisted I informed him incorrectly but I know I didn't. So he takes them back with attitude and changes them. He proceeded to scratch my custom rims again. This isn't the first time this is the 3rd time now. We are done with them. Lastly these tires weight significantly more my last set. Due to Jon's mistake he refused to help me load these tires and then I was thank you still trying to be kind I got nothing but walked away from. Thank you for this rude interaction. Very sad that a grown man couldn't help a tiny female load tires after he incorrectly completed a service and was asked to simply fix a VERY important thing for my truck to be on the road and not blow off its tires immediately.

Horrible experience with Pendleton, SC store and corporate! Needed new spark plugs for Jet Ski…read morewhile on lake vacation. Brought one spark plug into store to get replacements. Manager said they did not have my brand in stock but cross referenced and had another brand in stock that were equivalent. Unknown to me, Manager made mistake cross referencing and sold me plugs that were not comparable - too hot! Burned up Jet Ski pistons / engine - caused over $4000 damage. Have filed complaint with store and corporate. Manager at store says, "there's no way I could have made that mistake"... Corporate keeps telling me that they referred the situation to District Manager and that someone will contact me - have not been contacted yet! Filed complaint Aug. 20. Meanwhile... no jet ski!!!

No employees were at the desk when I walked in. After I found what I was looking for, I walked up…read moreto the counter and two maskless employees noticed me. Even after noticing me, they did not put on their masks.

Came in frustrated cause of some car trouble but thankfully Alejandro was there and was super…read morehelpful. Thanks to his assistance I was able to get my car back in working order. Much appreciated!

Walked in and was helped right away to get my battery tested. David tested my battery and replaced…read moreit immediately. Thank you!!