Wonderful service and I was truly impressed with how honest Gary was and kind during our sensitive…read moresituation. He arrived early and fixed the problem in about 15 minutes. He indicated what repairs were needed in the future and quoted a fair price. My mother decided to use this company based off of the amazing reviews by yelp and we definitely look forward to working with this coming again in the future!

We are thrilled with Chicago City Wide Sewer. We had our first toilet installed and I called six…read moreplaces for quotes. Yes, that was overkill, but I think I was making up for not getting enough quotes for past jobs. :) They're licensed and insured, were direct with answers, helpful, and gave us a price that was less expensive than others. The "Plumbing Dr." never called back and we played phone tag. "Windy City Plumbing" gave us such a spread in price, we were very confused. And two other places were much more expensive and seemed corporate and too high end. I ordered my Gerber Avalanche toilet from Homedepot.com and when it arrived, Chicago City Wide Sewer installed the next day. Rob was here on time and it took mere minutes to have the old toilet out. I think he arrived and left in about 40 minutes or less! The toilet was perfectly installed and was rock solid, didn't budge. As with ALL contractors, cleanup could have been better but that's common. :) I got a paid receipt and he went on his way. These guys know what they are doing! Congrats!

The only phone call you need to make!!…read more Gave them a call around noon and Pat was out here by 2:30 on a very rainy day, when it's the busiest for them. I cannot even begin to explain what an angel Pat is. Within a few minutes he was able to assess the situation and provide a temporary fix with a referral that could come out the same day. He was even willing to lend us his sump pump until all the water from our French drain was pulled. Since we had borrowed one already, he helped us set that one up. On top of coming out to help, he was explaining everything along the way which is incredibly helpful for when we may run into the same issue in the future. We truly appreciated the fast service and honesty. We had called another local company to come out and they were trying to charge us $49 just to come look at it. Don't be fooled when you're in these desperate situations and call the people that actually want to help and inform you. We're all working really hard for our money and these guys have a lot of respect for that. I can't refer them enough and they'll always be our first call should we ever have any more permanent issues.

The owner of this plumbing service is a crook on multiple levels. They took $500 and in the end…read morefixed nothing and broke something and left our place in shambles. Our basement flooded and instead of trying to identify and resolve the real problem, they tried to scam us for thousands of dollars. Here's how the scheme goes. Pretending like they are trying to fix the real problem (which was actually a faulty pump) and instead created a nightmare situation in our house by removing the toilet and not returning it back in it's place, leaving the place an absolute mess, not resolving the flooding and further damaging the pump with a snake and saying we can't finish today, we need to come back tomorrow. They did this 3 times over 3 days and each time, they tried to convince us that the job would cost more money, claiming in the end that excavation would be necessary and it would cost $7k-$10k+. In the meantime, they kept us "hostage" with a disaster in our home. Then when we got a second opinion, we realized what was going on. When we asked them why didn't you even inspect the pump, they claimed "you said you didn't have a pump." A professional plumber would know that a pump is present somewhere in the home with a basement and not need to ask the homeowner. Now, they won't repair the completely ruined pump (which clearly shows damage from a snake), they won't refund us, nor pay for the further damage sustained to the pump and won't even return to put the toilet back in place. Please be aware that these guys do not have your best interests in mind. All we asked is that they refund us the $500 and put the toilet back on so that a reputable plumbing company can just fix the pump. The additional damage they caused to the pump with the snake is costing us over $1,000. What kind of business charges $500 to create further damage where the real issue is and claim the "real issue" is somewhere else that's going to cost more and try to keep repeating this scenario over and over to squeeze us for more money and not actually resolve anything.

John and his guys were top notch. Had a sewer main break next to the foundation. Methodically, they…read morechecked several possible causes for clogging, including rodding and the camera, revealed the nemesis. John gave me the cost estimate and actually came under.... Emergency plumbing issues are never cheap. I asked John if he would consider an additional discount and he agreed... He also understood my ability to handle smaller plumbing issues and gave me sound advice concerning a nuisance issue... Thanks John!

Okay so we hit a flood about 6 months ago and we didn't use these guys for the initial review of…read moreour house after the water damage (we literally called the first person we looked up online - review on those guys later). However, my contractors use Shark Plumbing for the re-hookup of all my appliances (think new shower installed, washer, dryer, 2 dishwashers, and kitchen sink, plus the gas cook top). These guys are amazing. Gets the job done, takes the time out to answer additional questions that you may have about other projects and doesn't look uninterested or wanting to go. They came back for a very small drip that was happening in my kitchen sink (the old drain wasn't attaching properly) and not only fixed that but stayed and looked at aome other things that were giving us some concern. No wonder these guys have 5 stars when I pulled them up on YELP. They will definitely be my go to plumbing and sewer guys from here on out. Very few companies have customer service as their top priority and after dealing with these guys on multiple occasions, I think these guys have it right.

Had a leaking shower faucet. Needed to be replaced. Called in Thursday came out Friday morning…read more It was great fix and price. Mike was great. Explain what was done and fixed in 20 minutes. Works great now. I will call on them again if I have any plumbing problems. Give them a try. You won't regret it.

These guys were wonderful. Dead 40year old water heater. They were there the next day with a…read morereplacement and, despite the challenges of such an ancient installation, were done in short order. Hot showers. Yay!

Chuck was the 3rd plumber I called for an estimate to remove a cap from my front sewer. I was 15…read moreminutes late to my appointment- by God's grace, when I arrived Chuck had already pulled the cap out the sewer- no digging required as the prior estimates had quoted$$$ (I was sooo full of joy- the other 2 well known plumbers in Berwyn were obviously trying to take advantage of my circumstance) Chuck was honest, reasonable, and knowledgeable. And when he put the snake in the sewer it was evident that the plumber who supposedly roded my main line (approximately 1 month ago) deceived me by stating that he had rodded my main line from the catch basin to the street. Chuck pulled wipes and roots, not to mention other junk- Chuck conducted Hydro Jetting and I was very satisfied with his work (Thanking God). The jetting even assisted with clearing of the backed up junk in my catch basin, which had been cleaned a month ago and now had filled up with junk due to the poor rodding from the prior plumber (a month ago). I appreciate Chucks integrity and hope that he is a blessing to others as he was to me. I definitely recommend him...6 thumbs up!

Professional and reliable!! We dealt with the plumber by the name of Chuck. He was called on…read moreseveral occasions for our condominium properties. Always on time, always competent of his work, and he will get the work done with honesty. We will definitely use this company again.

Just had them in to locate a leak. On the phone when i booked the appointment I was told "99% of…read morethe time I find it ". I was charge for thermal imaging 2 hours $1,000 + then for every hole he put in the walls it was a additional $250. Total $1,700 and he was not able to locate it. Oh and he said I can come back when its leaking to locate it ...... I wish they had said that when i booked it Waste of $$$ Cant recommend theses guys

I do not recommend Chicago Plumbing Experts. I just bought a house with my fiancé and there was a…read morehorrible smell coming from the basement. The inspector advised us as to what the issue could be and we asked Chicago Plumbing Experts to provide a quote to fix the issue. Will diagnosed the issue as being a busted P trap. He provided a quote for $3,879 to break up the concrete around the P trap, install a new P trap, hydro-jet the drain and sewer system, and "re-concrete kitchen drain/vent line assuming line is fine." As new home owners, we thought this was a fair price and we agreed to the price and the invoice, and two guys (I can't remember their names) came out to address the issue. They were 1.5 to 2 hours late and when they arrived they were unfamiliar with what services they were to be providing. We actually had to show them our copy of the invoice so they could familiarize themselves with the job they were supposed to be completing. After about an hour, they notified us that they needed to go buy some supplies. This seemed normal, but they were gone for three hours. When they returned they told us they had to go all the way to Brookfield (from Chicago) to retrieve the hydro-jet, which was supposed to have been brought with them to begin with, according to the services listed on the invoice. Now the kitchen drain. I will accept fault for accepting the wording of the invoice. We knew the kitchen drain was NOT fine, and I assumed they would fix it once they removed the concrete and confirmed that it wasn't fine. They did not fix the kitchen drain. They removed the concrete, confirmed what the inspector had already told us, and used a towel (provided by us) to fill the gapping hole around the corroded pipe. They told us they could re-concrete the drain, but it would need to be serviced in the same way as the P trap (meaning it was going to cost us another $4K to properly fix the issue because they needed to break up the concrete, install a new pipe, and re-concrete the kitchen drain). In addition to this, they decided to hydro-jet the drain and sewer system by using the stack in the basement. They broke the cap on the stack and did not have a replacement in their truck. They told my fiancé what he needed to buy and told him where to buy it. They were about to explain how to install it, but he told them he wanted to go buy the replacement cap and have them install it before they left. They told him the cap needed to be 4 inches so that's what he bought. It turned out the cap needed to be 3.75 inches so the cap my fiancé bought didn't fit. They instead filled the hole with plastic bags and said they would come back to fix it, for an additional charge. They didn't even end up using the stack to hydro-jet the drain and sewer system...they used the catch basin in the backyard. Breaking the cap on the stack was entirely preventable. We called to complain to Will after they left two holes in our basement and he told us they would be back on Monday to put a cap on the stack and to re-concrete the kitchen drain, as discussed. They did return on Monday, but they were there for less than ten minutes to put a cap on the stack and then they left. Although they were there twice, they did not clean up their mess and I had to dispose of the extra rags and their water bottles. They did correct the issue with the P trap, but it was NOT worth it. The service was very unprofessional and overpriced. Advice for new homeowners: assume NOTHING and get EVERYTHING in writing, whether you hire Chicago Plumbing Experts or someone else. Save yourself the expense and the headache.

Was scheduled for a disposal installation between 3-6. When I called at 5:15 to confirm someone was…read morecoming the person said he couldnt cancel because of the system but that no one was coming. Very unprofessional and saw other reviews saying the same thing. Would never recommend. So Lowes randomly gave you a job?? This does not make sense. Somehow you have a connection with Lowes. Also did I call and talk to you? Yes. Lowes gave me your contact number so dont say Lowes blocks your number. You were contracted by Lowes and didnt do the job plain and simple.

Do not waste your time and energy ! Shorthanded at its finest !!!! Refuses to provide customer…read moreupdates as he claims " he works for no one" !! Incompetently moved plumbing stack forwarded causing toilet to sit forward and prevent door from closing . He supposedly installed a drain vent which is malfunctioning ! Breach of contract with collection of funds and partial completion of work .

How great to move to a new town and immediately find a great plumber. Honest and knowledgeable…read more They rodded out tree roots from my sewer. Will use them again.

These guy are the BEST. I trust no one else with my plumbing. I downsized to a house that had one…read moreproblem after the other- water heater that died my first day of ownership, toilet that wouldn't work, strange DYI kitchen plumbing from the previous owner, backed up sewer pipe to the street- and they came out promptly & with a great, supportive attitude every time. Jason & Eddie are terrific & really know their stuff. Shannon runs the office efficiently & is a delight to talk with. These are your Go To guys!