Called on a saturday around 9;90 they said they would be here between 12; &2 showed up @ 12;30 J ake went to work and found the trouble in about 20 minutesn fix it real fast did a fantastic job will use again ........ read more

We purchased a reconditioned dishwasher from City Appliance and the service was excellent. The installation was timely and efficient, customer service was stellar. We have now had this appliance over six months and it works better than the new and expensive dishwasher we had before. I highly recommend this business for your repair needs. Cost is reasonable and these folks know their business! read more

I'm greatly pleased with appliance repairer 'Jacob' of this family run kitchen appliance sales and repair business in San Marcos TX. He fixed our Whirlpool refrigerator ice maker by coming 16 miles to our home - 3 times - and charging a very reasonable price - Once. He is cordial, respectful and very, very proficient. I greatly recommend this business..... george read more

Jacob came out to repair our washer. He did a great job in a timely manner. Very reasonable price. Highly recommended

Tried reaching the company by phone several times and left messages to call. No return call. Drove by the address and it is fenced up so tight you can't even find the entrance. read more

I called City Appliance San Marcos, Jacob Rodriquez is running the company now he came the day I called and showed up on time. Jacob tested the wall socket to my dryer and discovered the voltage coming from the outlet that is connected to the breaker box was not producing enough electric power to heat up my 5 year old dryer! He saved the day with the right diagnosis and there was nothing wrong with my dryer! Inside the breaker box the wire to the dryer breaker had come loose easy repair. Thank you again Jacob for your help and support I will be calling you at City Appliance in the future for any appliance problems or repairs! read more

City Appliance Services - Dryer fixed - Appliances & Repair Near Me - San Marcos, Texas

I highly recommend City Appliance after my washer we use for business went out it was urgent to get it fixed service guy came the next day, and went over everything quickly and fixed the problem. Very professional, affordable. I'm happy to have it working again!! read more

Great service. Friendly and quick delivery and set up. Love this family business. He stayed open later on Saturday so I could pick out a dryer and delivered it the same day. read more

City Appliance Services - Used electric dryer. - Appliances & Repair Near Me - San Marcos, Texas

Called early Saturday to have both the refrigerator and dishwasher serviced. The tech was prompt and professional. He was knowledgeable in his industry and took less than a hour to repair both appliances. I would highly recommend them. read more

I work for a property management company and we use Billy with City Appliance for all of our appliance repairs and we have purchased used appliances from him as well. I was reading some of the previous reviews and those were years ago and totally not the Billy I have worked with for well over a year! He is very prompt, honest and I have never had any problem at all with his service. He is very knowledgeable of all appliances, charges a fair price and I would recommend him to anyone. read more

CROOK!!! Run as fast as you can away from this slime ball. I had used him in the past and thought it would be OK to pay up front; he took my money and ran; and quit taking my calls. He needs to have his doors closed as this is as terrible as it gets! He is literally stealing money from people on a daily basis; read all of his "unrecommended" reviews. This is happening every day!!! CROOK!!! read more

These guys are super! Came within an hour of my call, refreshingly genuine, courteous, and very efficient. Billy had the problem diagnosed within minutes, had his guys disassemble my dryer and repair it. They were in and out in less than 20 minutes. The washing machine had a balance problem that they also addressed. Their pricing was fair, and they accept credit cards. I will most definitely use them again and recommend them heartily to others whenever I get the chance. It's such a great feeling to find a reliable resource for things like this! read more

I don't know if these guys are still in business but don't call these people! My elderly blind mother had someone come out to check her washing machine. She does not remember his name. He sabotaged her machine!!! Took out a couple of fuses and the water plug and told her he couldn't fix it in hopes she would buy another one from them. I had someone from G&L Appliance come out yesterday and fix it. He plugged those things back in and works just fine. I would like to find that little punk and show him what we do to his kind!! read more

Going to add one more review that's going in the tank for this business. Was paid for work, never completed the work, but was seen "drinking a beer" on the porch of their business the next day. Doesn't answer phone calls. Will update this review after I've finished with him in small claims court. read more

Billy at City Appliance did us a huge good deed with a great deal on a used WHIRLPOOL washing machine. He went out of his way to deliver and set it up and we even get a free 90 day warranty! read more

OK folks, here is my review of Billy's ( City Appliance ) job... My Frigidaire dishwasher showed an error code. Stopped mid cycle.. I had it 5-6 years, from Lowe's. Out of warranty. Billy had come last year & installed a new belt on my old dryer - took 20 mins. Good as new. Not buying a new washer & dryer no matter what the wife says! They work! Anyway, Billy came & accessed the situation. After a long review of codes, and pulling the thing out & taking a good long look @ it, he said yes, the "vent" was causing the code. The new "vent" was $151.00, & we called Lowe's & there was an early Black Friday SALE going on, so I went ahead & purchased a new Whirlpool dishwasher for $299.99 - $200 bucks off. I went & paid for it. Told Lowe's Billy would be picking up, and installing. Indeed he did pick up, I needed a longer hose, so he went back to Lowe's in San Marcos- ugh - we live in the country - & came back, hooked up the line, hooked it up, and we have clean dishes. That's it. He charged me ONE service call, and minimal labor. I am not a handy man..! Billy & I spoke, & his Father started this business many years ago & has since passed. Billy, to me, is an honest, God fearing human being. I trusted him, as he was nice, & respectful to my family while installing the new unit. Even my big dog liked Billy. I don't know what happened in the past reviews,, as I know he's been through personnel changes,, but all I can tell you is that he was respectful, professional, & wouldn't quit until the job was done. He came on a Saturday. Who works on a Saturday? I give 5 stars to Billy, & will call him again. He was honest with me. Period. He also said if the thing quit working, to call him, he'd take it out, get a new one from Lowe's, install, and would not charge me a dime. That's what I call customer service!!! read more

I called them to figure out why my washer was squealing and making a whirring noise. They could have made an appointment immediately but I scheduled for something later. So the guy was on time. He diagnosed the problem as an Motor COntrol Unit. Bad news: $175 for the part. Worst news: Back ordered until Feb of 2011. The tech offered to sell me a refurb'd unit in the shop for $200 and haul mine off. He also could check some other machines he had laying around and find the board. After a couple of weeks I never heard from them and called them up. They had the tech call me and he said he couldn;t find a MCU for me. I said thanks (already irritated i had to call them) and started looking online for the MCU. I find several easy enough in the price range he quoted. Incidently, looking online about my problem with a MCU, a error code should have appeared, one never did. Happened I had some free time so I took the back of the washer off and started fiddling with it (which the tech never even moved my machine, just fiddled with the buttons). Disconnected the belt from the motor to the drum. Turned it on and the motor ran without noise. Tried turning the drum by hand and it seemed jammed. So i looked around the lip between the door seal and the drum and found a sock wedged in there. I pulled out the sock, reconnected everything and the washer works PERFECTLY! Cost me $45 (City Appliance diagnostic fee) for me to fix my own machine. Could have cost me $175-$200 and City Appliance made a lot of money of selling my machine to someone else. The problem should've been pretty evident to the tech if it was the second or third step i took to fixing the problem. I DO NOT TRUST THIS COMPANY and you shouldn;t either IMHO.. read more

Put it this way. We had to file in Hays County small claims court to get our money back from City Appliance. I made the mistake of paying in advance for a part and service call. The owner and his son have not offered a refund nor came out to finish what they started in over a month. A couple of phones calls have been loaded with excuses and false promises of coming out and completing the job that they were payed in full for. They have said the original service man had been fired, they ordered the wrong part, the part was not in stock, the part is here and we are on our way out etc. etc. I will update after our court date. So, no do better research than I did and leave these people for bankruptcy. They do not care about their customers. As a follow up we won the case and received a judgement against Billy Rodriguez. Before having the Hays County Constable's office carry out the Writ of Execution we called City Appliance. I spoke with the owner Billy Rodriquez and gave him a chance to right the wrong. He was rude and condescending with absolutely no interest in refunding our money for work that he never did. In fact he offered to verify his address so the constable would no where to find him. Here are his own words from google voice: " Blue_ghost +15126448416 Add - San Marcos, TX 4/28/14 10:55 AM 16 minutes ago - secondary number called: "Hello, this is bill in the city appliance, I just wanted to make sure you got the right address so you know where to send. Police Officer for the sorry for you so. I just have a whatever. 6. If you have a good day sir. God bless." He always says God Bless and has a Christian symbol on his paperwork but I wonder if he understands what a "false witness" is? read more

We were in a pinch on a late saturday afternoon when are fridge temp started creeping up. This guy named Billy was the only one available. He came, said the problem was the motherboard and he had one with him, and fixed it. Later that evening it broke again. He charged us cash and said there is a 30 day warranty and to call if there were any problems. We have been unable to get in touch with him. Our fridge is still broke. read more

The owner Billy took my money and cashed the check real quick and now won't answer the phone and will not return my calls. Its a shame I used to recommend him and several of my neighbors have used City Appliance in the past....Fool me Once!! read more

Horrible company to deal with!! Unfortunately we prepaid for a dryer repair and the service was never completed and the money was never returned. After many phone calls and lame excuses, nothing was ever done to make it right. Beware of going with this company. We had used them once before, but never again. Poor way to run a business. You can check their website and see we are not the only ones who this has happened to. read more

These guys suck 100% bought a washer and dryer from a guy named billy on a saturday evening for $275 we were excited cause he came in a jiffy so he installed my apliances and gave me a receipt and told me that not only do i have 30 days warranty but added an additional 60 days i was like wow! Thanks as soon as he left the damn dryer broke i said is this a freakin joke so bein late and all i decided to call his ass first thing sunday morning surprisingly he answered he told me that he would be comin over late that evening now this was like 20 till10am i waited patiently it started to get late like 5 or 6 around there tried calling NO ANSWER! 10 to 20 min later tried calling again NO ANSWER So monday came around i called him again surprisingly he answered AGAIN and told me that by 5pm that afternoon he would really deliver me a dryer but he has to pick it up from austin AGAIN I WAITED 5 came 6 came and nothing ignored my calls AGAIN ...BOTTOM LINE THIS GUY IS A ASS**** AND A CROOK AND SHOULD SHUT HIS SO CALLED BUSINESS DOWN FOR GOOD ... read more

Called them to fix the freezer in my high end refrigerator. Very disappointing. After 3 visits, buying a new motherboard,a new digital display, and $500 later...the freezer is still not fixed, and they stopped returning my calls. read more

WORST EXPERIENCE EVER!!!! Called city appliance because my oven was not working. Owner came out,Billy and he said it was the control board. He brought the new part in December and I paid for it but he didn't test it before he left. It didn't work and the oven was shutting off like it did before. I called the business phone and either got phone is disconnected or mail box is full and could not leave message. When I finally got Billy Rodriguez he came out and removed old part and said he was on his way to San Antonio to get new part. He never called or came back . I keep calling and his other story now is he says he is on his way to Austin to get the part and will be here in the morning to install part and he never shows up. This has happened several times and all he does is yell at me on the phone about he knows I need my oven to work but it isn't his fault then he hangs up. My oven has not worked since November,2013. I paid him when original bad part was installed and I have asked for my money back and Billy says I am being unfair and it's not his fault. It certainly isn't mine and I am without money or working oven. I am reporting him because I hope no one else goes through an experience like this. His ad includes a fish symbol denoting a Christian business but Billy Rodriguez has not conducted his business in a Christian manner. read more

Horrible service. Used them a few years back and they were great. Something has changed. Came to fix my dryer. 140.00 and did not fix it. Attempted to call billy many times over the next few days and just went to voicemail . Had another company come out and found out he had bypassed a sensor, taping the two wires together , installed a part that would not work in my dryer. I put a stop payment on his check . read more

On a Friday morning, my refrigerator was making a loud noise. I call City Appliance around 10am thinking I will not be able to find anyone to repair this problem before next week. I called and was able to make an appointment. The time frame was between 2 and 4 that same day. So I called work to take off. By taking off I don't make $. I wait and wait no one is showing. No calls. No communication. I called them, someone answers. I tell them who I am, the phone goes dead. I call back, the line is dead. I get the " the number you're trying to reach is out of order....." at this point it's almost 5pm on Friday. I keep calling, no answer. (The next day, I call and get the same thing. Some guy who answers, I tell them who I am, then a hang up. ) Obviously, my time mean nothing to these assclowns. From all the other reviews I'm reading, City Appliance is a joke and a present day scam. Do yourself a favor and find someone else to repair your appliance. read more