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City of Acton

5.0 (1 review)

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8 years ago

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Social Security - Front desk

Social Security

3.5(44 reviews)
35.1 km

Excellent office, had to take my 92 year old neighbor to change his deposits and of course he could…read morenot make an apt. No problem for that they took him, short wait and even shorter to make the changes, Everyone was great. Government at its best.

I went in to the office to apply for Medicare Part B benefits, submitted the required forms , not…read more24 hrs later I get email message stating my application for benefits was denied. Call 6 times, get runaround from rude people and no one can tell me why it's denied . My friend finally figures it out, go back to the office . Their staff submitted my form incorrectly so benefits weren't going to start for several months and not when I need them to start as I am retiring soon . So have to disenroll and reenroll In Medicare , get a really off hand non apology , apology and also lied and say they tried to contact me which they didnt. If my friend hadn't figured it out I would probably still be calling or would have to postpone my retirement . Would be nice if they submitted your forms correctly and paid attention instead of rushing you out. If anyone on the 6 phone calls I made had really listened to me they should have been able to figure it out. Very upsetting and unnecessary experience. Now the waiting game again to see if it's approved... again .

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Social Security - The windows at the social security office.

The windows at the social security office.

Social Security - Fast service. Organized. They are not available on July 3 so come beforehand. Be aware of their holidays. Go to their website.

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Fast service. Organized. They are not available on July 3 so come beforehand. Be aware of their holidays. Go to their website.

County Of Los Angeles Registrar

County Of Los Angeles Registrar

2.9(8 reviews)
25.1 km

If you need to get anything from this office, make sure that you have an appointment. Making an…read moreappointment is very easy. I was able to go get my sons birth certificate. People start making a line before the doors open, so be ready. A guy does come out with a clipboard and ask you if you have an appointment, if you don't then you can scan the code they have outside. I was able to go in, I was in line waiting for my turn. Once it was my turn a lady helped me and she did not look happy. I get we all have our days, but this is your job, and customer service is important. I recently moved to the AV and I've encountered so many rude people at different businesses. I walked to the window and I said hi! She was very serious, she looked mad and was very rude. Mind me, everyone who goes here is paying for these services and it would be nice to get treated with respect.

I had no other option but to go here for a copy of my marriage certificate. The security guy at the…read moredoor told me to make an appointment before going inside. The webpage on my phone was working very slow and the website is not intuitive at all. I asked security for help and though he helped me, he had an annoyed undertone; um okay. I finally get inside and the lady at window 4 looked so unhappy and unpleasant. Not so much as a Hi or asked what I needed. I let her know I needed my marriage certificate and showed her the confirmation on my phone (it had a barcode and assumed she needed to see it?) She was like, "I don't need your phone" - and I'm thinking to myself, had she greeted me and asked me what I needed FIRST then maybe that would have helped? lol What's with the rudeness and attitude? Overall bad customer service here - security guard and clerk lady clearly hate their jobs. Quit your jobs people if you're miserable, it's that easy!

LA County DPSS

LA County DPSS

1.8(5 reviews)
23.5 km

Customer service rep MS. FLORES- YOU are extremely rude,…read moreyour tone and attitude is very uncalled for. You said you have been in customer service for over 20 years and every customer appreciates the way you explain things and they have a great customer experience with you, well I wish that was what I experienced with you today instead I got a rude, argumentative customer representative with an attitude all because I asked a simple question I'm not sure if he didn't like what I said or whatever I said made him snap on me because after my question our conversation took a left turn and he got very rude and mean with me. I cannot believe the way he was behaving on the phone with me this way I asked to be transferred to another customer service representative. I understand the customer service representatives have a lot on their plate right now but you still need to speak to people with respect and kindness. The last thing I will say is- MS. Flores, if you choose to address yourself as a MS. when your voice sounds like a MAN you cannot get mad when people mistake your gender especially if you aren't going to speak loud enough or clear enough for people to understand what you are saying as I did not hear you call yourself MS until you pointed it out to me after I called you MR, not everyone will like or agree with your choice but it's up to YOU to keep your cool and stay professional at all times. You are getting paid to do a JOB and should be able to do so without your personal issues getting in the way. If someone from could reach out to me I would really like to speak with a customer service manager about this horrible customer experience. Thank you!

Sat on the phone for more then an hour and a half of wait time to literally get told to continue…read morewaiting because the don't know what's wrong with my case. I understand their busy but the most shittiest wait time for no reason.

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LA County DPSS - Calls trying to get through always "High call volume"

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Calls trying to get through always "High call volume"

Los Angeles County Service Center - Monday afternoon, in line for 40 minutes. And may need another one hour to go.  Only 2 of 6 windows are working.

Los Angeles County Service Center

3.8(12 reviews)
38.9 kmVan Nuys

Some hot tips: 1) The office closes 12-1pm for lunch, you…read morehave to wait outside until they open again . This was not on their website. 2) Street Parking only. Meter maximum is 4 hours 3) If applicable , fill out applications online in advance 4) Schedule an appointment in advance 5) Bring cash to avoid surcharge ($1.75 I think?) otherwise you can use credit card. I didn't book an appointment and showed up at 12:15pm. But after waiting outside in line for 45 min they had my business taken care of in 5 minutes ! Amazing!

Don't bother calling them to get a question answered. All you're going to get is a recording with…read morehours, address, etc. For some reason this location opens up later than other LA County Service Centers. I'm not sure why. I showed up thinking they'd be open at 8 only to find out they opened up at 8:30. Why? I'm not sure. Be advised there's a good chance there's going to be someone out there asking if you are there for anything related to registering a business. He's very friendly, but he's not with the county. He's there to hawk his company that will help you with anything legal in regards to your business. I came in to get my son's birth certificate. The young woman who helped me out was once of the nicest government employees I've ever dealt with. I was dreading getting the form thinking it would be like going to the DMV, but once they opened, the line really moved along. And like I said, the service I had was A+. If I ever need any other forms, this will definitely be the location I go to. I'll just be sure to get there knowing they'll open at 8:30. Not 8.

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Los Angeles County Service Center
Los Angeles County Service Center
Los Angeles County Service Center

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City of Acton - publicservicesgovt - Updated July 2026

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