Technician 107- thank you for being prompt, respectful, and helpful. My experience was hassle-free and I'm thankful for how quickly you guys made it out to me! read more

Wrongfully booted, have not got a refund, just an apology. Took over 3 hours for them to show up and just said they didnt see my parking sticker. no resolution still, absolutely ridiculous customer service read more

If I could give less than 1 star, I would. After being instructed that I could park for free in an area by the valet attendant, my car was 1 of 2 cars that was booted in a garage full of cars (that were also instructed not to pay) to get 2 boots on each car. I called them to get it removed. I, along with the valet attendant, and many other drivers explained to the young lady that we were told we could park for free. We informed her that it was a miscommunication. She agreed we were not at fault and still demanded that we pay $75 for her to remove the boots. She admitted to not booting the cars, but only booted 2 of the cars including mine. I called the company to dispute, but Chris, the male who answered the phone also admitted that I was not in the wrong and still demanded I pay in order to get the boot removed. It was completely predatory and unprofessional. read more

Very disappointed with Citywide Parking enforcement. The way they handle parking after business hours feels excessive and almost like a scam. Even people staying briefly after stores close are threatened with boots, towing, or expensive fees. The signage is confusing, and the enforcement feels more focused on making money than treating customers fairly. I would be very careful parking in lots managed by this company. read more

Response time was lackluster at best. Person on the other end of the line was not reassuring in the response time. I was told "it would take 30 minutes...hopefully" read more

I have now been wrongfully booted twice. Each time has been a disaster trying to get in contact with someone. They force you to pay no matter what and never dispute the charge. Both situations have been handled poorly and the company is a complete scam. Both times I have been booted have been inside my APARTMENT PARKING GARAGE. I have nothing good to say about how these situations have been handled. WOULD NEVER recommend. read more

This is an immoral and likely illegal company. I parked at the Midtown Publix to eat lunch, as I've been doing for 15 years. The signs clearly state that this lot is for "shops and restaurants". Nonetheless, I was booted. This started an adventure: 1.) I called the number to contest the boot. No one answer. 2.) I decided to eat my losses and just pay. The website didn't work. It let me fill out my credit card information, but processed it forever (90 minutes and counting when I gave up) 3) I called the number to pay by phone. It told me to just pay online. Then why is there a number to pay by phone?? 4) I called the number to speak with a representative. It redirected me to a Google Voice number that was not set up. What??? 5.) I called the police. They couldn't get through. They said that they had 30 minutes to come out once I paid, but if I couldn't pay... well, that wasn't their problem. 6.) I called the number for property management. This one they actually answered. 7.) The person they sent out charged me $80 instead of the stated $75. They had me hostage, so what else could I do? I have filed a dispute, but we know how that's going to go. The company adjudicating the dispute is the same company that made the illegal boot in the first place. They won't find themselves in the wrong. I will file a police report, for all the good that will do. Atlanta Police clearly do not care. So they only other thing I can do is stop getting lunch in midtown and write this review, warning businesses that you are driving your customers away if you employee this predatory agency. read more

Just as other comments have described, this parking company is out to make huge profits from booting people's vehicles in parking decks where rules are "clearly" defined. They leave their security gate open anticipating the patrons visiting restaurants very close to their parking decks will improperly park in the wrong location, then they are quick to boot your vehicle. I'm referring to the deck located just behind Casi Cielo at 6125 Roswell Rd. Conveniently, they keep someone staged at the location to quickly boot your car after walking way as opposed to advising the patron that they are parking in the wrong area. WHAT A PROFIT MAKING SCHEME THIS IS!! Hello CSP, If you have a security gate that governs who can park there then CLOSE THE GATE! Obviously the people that you are protecting have access codes to get it. This is purely called "entrapment" and is against the law. Where is our city legal system to protect consumers against schemes like this?? Charles S, in response to your response below, it seems that many other patrons that same evening must have also perceived the parking situation to be acceptable as well since there were numerous others were booted as well. Perhaps since your gate was broken (not our problem), you could have directed your parking attendant to warn those pulling in and "walking right past them". And you statement that you valet folks claimed that I "walked right by them" because I did not want to pay for parking. Well first of all, they don't know me from "adam" so how they recall me "walking right past them", and secondly, I came into the lot from a side street and did not see them until I was walking to the restaurant. But your statement regarding the valet attendants does tell me something...my $75 booting fine was a way to penalize me for not using your valet attendants. I'm sure that they just patiently waited for me to walk into the restaurant and that was their prompt to call the booting attendant. Like I said, pretty good scheme that you shady business is running. read more

On 02/10/2024 my sisters and I parked (separate vehicles) at Underground Atlanta Zone 5250. I paid via the ParkMobile app. My session started at 3:19 and the timeframe for this parking lot at the time was 2 hrs 39 minutes!! We returned to the cars at 4:38 to find my car booted. I immediately called the number on the sticker, 404-664-8543, FRUSTRATED!! The rep that answered my call advised a tech will be dispatched and he will call me when he's on the way. The tech called me from 404-709-4711 at 4:42. I inquired why I was booted. He states I didn't pay to park. My ParkMobile app was still counting down to which I advised him and told him I have my receipt. He proceeds to tell me I need to pay online before he will remove the boot. Furious, I told the tech I am NOT paying $75 for a boot without cause. I paid to park he needs to come remove the boot. The tech then hangs up the phone, at which time I see a red van with CWP on the side leaving the parking right where I was parked. HE WAS THERE THE WHOLE TIME!!! I called him right back and asked if he just left the parking lot and his response was Yes, I'm going to remove the boot of someone who paid. Long story long, after over a hour wait, multiple phone calls to dispatch and the tech....my last call to dispatch requested a manager contact me.....the tech finally returned and removed the boot but before asking for receipts, timestamps....even tho the ParkMobile app was still counting down. As I'm talking with the tech, another driver comes up and complains of the same thing...he was booted and he'd paid. This company is a FRAUD and unjustly boots vehicles. After I left the lot, I get a text from the dispatch number 404-664-8543 (screenshots in pics) asking if I paid the boot removal fee yet? I advise I'm NOT paying for a boot removal when I paid to park via the ParkMobile app BEFORE I left my vehicle. Your tech is booting people without cause. I wasn't the only one. I also sent a screenshot of my ParkMobile app because I still had a minute left. They respond saying they don't have an active registration for me at the moment and that I can file a dispute online. I replied How convenient when I have a receipt, y'all took my money and the app is still counting down. They then send me a pic of my license plate and a screenshot of the tech checking if I had a registration...I suppose. The tech looked up my vehicle at 15:19:41 (3:19 41 sec). I pulled my receipt and my parking session stated at 3:19!! Coincidence...I think not!! I text my receipt with the session start time clearly showing it started at 3:19, and told them the tech clearly watched me walk away then booted my car. I heard NOTHING ELSE!!! No more responses, even after I texted back asking that a manager still contact me. NOTHING!!!! Shady business practices within City Wide Parking and from all the complaints I've heard about these booting companies, the city of Atlanta should be holding these contracted companies to a certain standard and be accountable for the fraudulent activity they are getting way with. read more

See all

I parked at Morgan Sandy Springs garage to eat dinner at Casi Ciela restaurant. The restaurant is a tenant there and told us to park in City Sandy Springs. We parked at the garage deck. It is privately owned. There were no signs in compliance with Sandy Springs Sec. 58-96 to not park at the parking spots and even the gate was opened. When we returned to our car, it was booted and a man who was hiding behind the corner drove up and told us we had to pay him $75 to remove the boot. He refused to identify himself in violation of Sandy Springs Sec 58-97. We later found out it was Citywide Parking Services. I filed a dispute but have not heard back. I reported this to Sandy Springs Police who told us to file a complaint with Sandy Springs Code enforcement if you already made payment or call police at the time of the booting. If they get enough complaints against Citywide Parking Services they will revoke their permits. Cities do not want to lose customers who shop and eat at their businesses. Their actions are predatory and they have been sued in class action by Weatherington Law Firm who won against them! Google lawsuits against Citywide Parking services to see. MAKE SURE TO REPORT THEM TO CODE ENFORCEMENT for sign violations and theft by taking and false imprisonment. Know the sign rules for your locality! You can win if the signs do not meet requirements. read more

Citywide Parking Services - Front entrance of Morgan parking deck. - Parking Near Me - Atlanta, Georgia

See all

So I parked at 1160 Hammond in the visitor's section. Technician later told me that I was booted because it was paid parking. I asked him where the signs were indicating that that I needed to pay, because I saw none. He said they were elsewhere. I actually drove around and looked for them after he removed the boot from my car. Nope, didn't find any. Also, what apartment complex makes visitors pay? That's strange. I had to call 3 times and waited 3.5 hours for someone to come out. It was so ridiculous. Their operators were so rude and disrespectful. One actually hung up on me. As a woman, I felt unsafe waiting in an empty parking a garage at 11pm where I did not live. This company has no regard for the safety of women. I was scared for 3.5 hours, not knowing if I might be robbed or attacked. On top of that, the "removal technician" didn't my even wear a mask! How dangerous. This company is disgusting. read more

See all

I paid for parking but because I apparently chose the wrong lot on the app (It was in the exact same spot and nothing indicated it was two separate lots) I was booted and had to pay a $75 removal fee. This is a completely honest mistake and I can't imagine I am the first one to make it. The consequence of this mistake is way out of proportion to the effect of the mistake or how easy it is to make it. This was a completely ridiculous parking interaction. read more

Citywide Parking Services - Parking Near Me - Atlanta, Georgia

See all

The sign said $5 parking, the app said $10 parking. We we're ok with paying the $10 but were irritated by it. The app never let us pay despite multiple (10+) attempts. It kept deleting all Data and we'd have to start over. Then they booted us! Worst app ever! We will be disputing! read more

Citywide Parking Services - Parking Near Me - Atlanta, Georgia

See all

Wrongful booting. Per complex guidelines all rules were followed but they booted anyway. filed a dispute and it took weeks for a response. When a response was received it was condescending and rude "Are you 100% sure" "did you forget" "how could you not". Evidence was provided where rules were followed but they didn't care to address it. God help whoever has to work with that rep. read more

Predatory services - I mean, what can you expect? Lived in Square One apartments for one year, and never had a problem with parking downstairs. One day before moving out, I get booted for something so trivial. Here are the deets, which I will also include in my review for Square One apartments (as I believe that, on behalf of their brand and their tenants, that they need to have a better understanding and relationship with the towing company as well as the retailers they are sharing the space with). There are ONLY 2 after-hours spaces made available for the all of Square One tenants in the front of the leasing office. There are four but the other two are ALWAYS BLOCKED. These two spaces can be used before and after office hours. If you live here and your unit is not by the garage at the end of the buildings, you have got quite a walk into your apartment. Which is fine, unless you have medical issues, or in my case, very pregnant with groceries to take with you or you have doctor appointments to run to early in the mornings. In my particular case, I have always ensured that I only park in the retail spots after hours so that I am not in the way of the businesses surrounding the apartment. If there is a spot open for the tenants parking, I take that first. As I have gotten closer to my delivery date and my doctors' appointments are becoming more frequent, I have done this sort of thing more and more often. Last night, I had groceries to bring in, and seeing that it was almost 9pm, I figured that there will be no harm done as the businesses were closing, and I needed to leave by 745am the next day anyway for an 830am doctor's appointment in midtown. Thus, I have not caused any grievances nor any inconveniences to anyone else. If the parking lot was jam packed over night and there was absolute chaos as a result of me having taken one of the other 20 spots around me, then yeah, I will be like "yep - getting booted is understandable." Oh, but no. The next day, I find my car booted at 745 am. When I called them later that day and explained the situation, I was given the same, robotic, spiel over and over about how the maximum parking time allotted is 2 hours, and that they booted my car AT MIDNIGHT, and that they will be more than happy to assist me by taking my credit card info over the phone to the tune of $75. Which by the way, I missed my doctor's appointment (ultrasound) and ended up staying longer at the hospital to get another later spot. Here's the kicker - The towing company is aware that I am a tenant as I have the Square One sticker on the window, and they use this against you, with pure pleasure, as they reason that tenants have garage access - again, which is just fine if you live by the garage or don't have any other physical ailments or limitations, which I explained again why I did what I did. When I asked if they can waive or lower the fees due to the circumstances, I was told that the fees are set by the city and that there's nothing that can be done - pure B.S. if you ask me, but as soon as I get the chance, I will definitely look into that. All in all, this is not my first time being booted. I got booted in buckhead before, which I was not salty about because I definitely did not have an excuse to park where I did. But this is a very different circumstance, and I understand that this company is very jaded by now, and I can only imagine the two cents they give when people feel mistreated by their company, but ya know, a little kindness and compassionate goes a long way. When the time comes when it is their turn to have little ones, I sure hope they encounter people that are not as robotic and jaded as themselves. So, for my fellow yelpers, save your breath and channel in some good energy if you end up having to deal with this predatory towing company. They have thoroughly convinced themselves that what they're doing is within reason and fair, so keep your cool and good karma, and let them have their comeuppance. read more

Predatory service. No sign on parking lot entrance or on parking lot space. Parked when businesses were closed and would have paid for parking if there was an option to do so. I will never do business with any of the companies in this lot due to this. read more

See all

If I could leave one star I would. I'm sure everyone can agree here. Most annoying, irritating thing ever. read more

Citywide Parking Services - Parking Near Me - Atlanta, Georgia

My car had all the correct passes and the MANAGER put a boot on the car. Then questioned us about where we got the parking pass from. Tech 105 was very helpful and sweet! That's the best I could say! read more

See all

My rental vehicle was booted at my apartment even though my leasing office provided me with a temporary parking pass. I wish the worker for this company would've paid more attention to the dashboard; my parking pass was right there!!!! I called to have the boot removed and to kindly ask the CSR I spoke to, named Walter, to place correction notes for the worker who booted my car. Walter made the situation worse by hanging up on me when I wasn't done talking. I called back again and asked Walter did he hang up in my face, he confidently says yes. Bombarded by his response, I calmly ensured Walter that I know the boot isn't his fault; he's just following the company's protocol. Walter showed no empathy and proceeds to hang up again!!! I'm writing this review while sitting in my booted vehicle. I was to report to work this morning but this company has made it impossible. Do not trust this company and to the business owners out there, do not hire them as a third party company. This company is money hungry and their employees, particularly Walter, is already in defensive mode as soon he answers the phone instead of getting to the root of the problem. read more

THEY BOOT HANDICAP PEOPLE. No good customer service. Showed them my placard handicap registration. Bryan, the manager does not have empathy.

If I could give negative stars to this money sucking company, trust me, I would. I parked my car in the Plaza parking garage and went to Publix to get groceries. I came back to find that my car was booted. This parking place is free but does not allow overnight parking. I was astonished as to why my car was booted. I called the number provided on that sticker( which nobody picked up for one hour) and after which a woman picks up, talking rudely when I asked about this illegal boot. She told me to contact the person who booted the car directly when he arrives. After waiting for another half hour, the man arrives and tells me my car was booted because I "crossed the street" which means I left the property!! Like what the hell? Mind you, this parking space is for restaurants and Publix in the area, written all over their sign boards. I told him I have the receipt of my Publix purchase and showed it to him but he didn't listen to anything and aggressively said that if I don't pay he will just leave me here with the boot. I asked for proof of where I crossed the street and he just showed me a random picture of a girl with her back facing in the picture walking which wasn't me. I called the cops because this was literally harassment but I was so disappointed because they never showed up and called me back and said there is nothing much they can do to get the boot removed. I applied for dispute but have 0 hopes by witnessing this behavior from this company. This party will keep sucking money out of innocent people's pockets because they believe they cant be touched. This needs to seriously stop! read more

They harassing tenants and their guests at 1160 Hammond Aprs! This is ridiculously getting out of hand! They don't allow you time to register your guest! First they must find a visitor spot or they get booted. By the time you find one and go up stairs through the elevator and in your home to register them they are booted!! When they come to remove the boot they want to play the ass!! read more

See all

As a mother and a Georgia citizen, I was disappointed with Citywide Parking Services company and the Atlanta Police Department. The city of Atlanta has turned a blind eye to one of its vendors using deceptive, aggressive, and predatory practices to extract additional money they aren't qualified to receive. I am writing this letter to express my disappointment and, quite frankly, anger for an incident that occurred on the evening of April 26th, 2023. We live in Auburn, GA (42 miles from downtown Atlanta), and my daughter was excited to attend a concert downtown Atlanta at the Masquerade. Initially, she was going alone, but my fiancé agreed to attend at the last minute because of safety concerns. They parked at 15 Wall St, paid parking lot for Park Mobile Zone 5250 Enforced by Citywide Parking Services. My daughter downloaded and opened the app for CWP on her phone, typed the license plate in, and confirmed that she had typed the correct number. She paid $15, plus .35 cents for the transaction fee, for 13 hours and 10 minutes. My daughter paid at 5:04 pm on 4/26/23. The concert wrapped up, and upon returning to the car around 10:51 pm, to find the sticker. My daughter texted me at 10:51 pm to tell me precisely ten other folks, including her, had boots on their cars. My daughter tried to get the attendant's attention to show that the receipt was on her phone, where she had paid. He didn't want to talk to her or the other young lady with a boot beside her. She followed him to show her phone, and he told her it didn't matter what was shown; she had to pay for it, or the boot would remain. There were words exchanged between my fiancé and the attendant because of how rude he was to my daughter. This exchange upset the attendant because my daughter and fiancé would not be quiet until he got to them, so he would no longer acknowledge them. The young lady in a white car next to my daughter said when she called the ticket number, and they told her that the car didn't match her tag number. The young lady and my daughter had similar stories: there was no option to put make/model in, only a plate number, and they verified the information was correct before submitting. I asked my daughter and fiancé to call Atlanta Police Department. There was an officer dispatched, SUV #34765, plate GV5999P showed up. The officer told my daughter should pay the fee and that he'd stay until they showed up. The $75 was paid at 12:12 am. The officer sat for roughly 40 minutes and told my daughter to call back if the attendant didn't show up within the next 30 minutes. At 1:47 am, we called the police and asked them to return, but they never returned. Finally, after the attendant returned, three cars were left; he removed the two boots from the other vehicles and left. One of the ladies was nice enough to give the phone number of the supervisor on duty she was talking to (470-696-4385). My daughter called the supervisor at 3:03 am and asked why the attendant left; she was told the attendant said she refused to pay. When she asked him to look, he saw she'd paid over 2 hours ago, and it still took the attendant 13 minutes to return to take the boot off. The attendant was in a navy blue Chevy Tahoe using the removal technician ID of 104. I've attached all screenshots and proof of my daughter's initial payment and the payment to get the boot off. Because the boot wasn't removed until 3:14 am my daughter and fiancé didn't make it home until 4 am. Neither my daughter, my fiancé, nor I could work on 4/27/23 because of this incident. So not only were they out of the original $15 they paid, $75 for the boot, my daughter as a GIS tech lost $220 for the day, my fiancé lost $300 for the day as a Switcher, and I lost $600 for the day as an Infrastructure Manager. As you can see, this debacle yielded a lot of lost income and money for someone with a flawed app/system or who wants to hold a grudge because my daughter dared to speak up to him. If a patron can show a receipt on the app on their phone and there is some minor discrepancy, I'd like to understand how that policy is legal. #cwpatlanta #cwpservices #citywideparking #atlantaparking #atlparking #apd #cwp #parkingatl #atlparking #parkingdowntownatl #carboot #atlantabooting #atleventparking #apd read more

See all

Their employees probably cant read or write because they cant seem to understand that when I order a guest pass it means they should not boot my guests car. They have a dispute form for erroneous bootings but you can only enter it after you pay. This is a scam service and they are just betting on people not submitting a form. Good luck getting in contact with a person to actually dispute your claim. Overall I hate this company and will not be renewing my lease at the apartment complex that hired their services. read more

After being booted within 30 minutes of parking on a residential street that was listed as townhome guest parking, my friend and I were able to argue our case with the booting company, only to be met by the "technician's" incredibly rude behavior. When the owners of the townhome told "Technician 103" (as he so referred to himself) that we were guests, he refused to believe that we were and asked the townhome owner to tell him our names to prove that we were guests. It is absolutely not within their discretion to determine who is or isn't a guest. "Technician 103" made racist comments and aggressively threatened the townhome owner that he needed to "go inside now". This company should be doing its best to HELP people such as the townhome owners to relieve their parking woes, but if the townhome owner claims us as guests, the booting company has zero right to dispute that. I am convinced it is a complete scam run by one individual who abuses the little power that he thinks he has. I submitted a dispute form via their website and received the following email response from them below: Thank you for contacting Citywide Parking. We have reviewed all the photos, audio and videos regarding your account. It appears that the vehicle in question was parked in a reserved space for Enclave at Collier Townhomes. Each homeowner is given a limited amount of permits to pass out to guests. The owner of the townhome, upon interview, said that he was only trying to help, but did not actually know you. All townhome owners are aware that it is permit parking only for their guests. Unfortunately, no refund was approved. Dispute Resolution Team Citywide Parking Services LLC www.citywideparking.net read more

Citywide Parking Services - "Technician 103" aka the last person you want at your party - Parking Near Me - Atlanta, Georgia

This company is awful! I pay $100 a month for a parking at Platform Apartments and they constantly boot my guests car. They are terrible! read more

See all

I parked at 15 Wall St Paid parking lot for Park Mobile Zone 5250 Enforced by Citywide Parking Services on 3/25/2022 @10:41 AM and 11:44am in 1 hour increments. One of the digits for my tag was incorrect. I corrected it in the app. At 11:44am I paid for an additional hour. At 11:32 am my car was booted. I called the # listed on the sign and explained the situation to the agent who stated I would have to pay for the boot first, then dispute it. I paid for the boot and disputed online showing receipt of payment. I received a response that confirmed the car was booted at 11:32 am which was within the first session. I never received a reply back after 11 days. I took it upon myself to research the owners of City Wide Parking Services and was able to find: Ryan Smith, Roberto Larrivey, John Paul Larrivey with a personal cell # of 770-371-6907. This business looks to be private and family owned. I was able to reach John Paul Larrivey who explained the situation and he told me to send my receipts and he would research it. I received a text back from him stating that my session started at 11:44 and my car was booted at 11:32 am and that the boot was valid. I called his phone back and he declined my call 3 times. I replied to the text message and let him know the additional receipt was from 10:41am. He stated that since one of the digits was incorrect, that the boot was valid. I responded and told him that it was clear that I paid for the parking (per receipt) and any decent person would authorize a refund. He never responded again. I find it appalling that someone can operate a business in our great city of Atlanta serving our community and be granted a business license with these types of predatory practices and willful disregard for the public. I will exhaust all proper channels to ensure that this is publicly known and expect to receive a full refund. If anyone experienced this please contact city of Atlanta Ethics Line 1-800-884-0911 or email ethicsofficer@atlantaga.gov Any business that is found to have probable cause can be imposed a $1000 fine and be removed as a contractor Code 2-801 to 2-824. Consumer Protection Agency of GA 404-651-8600 2 Martin Luther King Jr. Drive, Suite 356 Atlanta, Georgia  30334-9077 Enough complaints will end this predatory practice. read more

1 (404) 664-8543 Some Caucasian male who I take is the manager who wouldn't give me his name harassed me with pictures and text of the wrong car for an hour to have me and the rain and still not come out and do the boot. The tech who came also got defensive and made me uncomfortable and hopped out of his car like he was aggressively going to do something to me . A very unprofessional and unpleasant experience . read more

Where do I begin... this place is not worth a single second of my valuable short life but they do such a horrible job I thought I would give the people some advice.... STAY AWAY. There are many more cheaper and much better parking services in Atlanta. Not to mention your car is not safe at all with no security on their parking lot. They boot your car within 20 minutes and tell you "should have read the tiny little signs in distant places". Apparently you have to download an app and if you don't have a phone guess what.. YOU'RE SCREWED. Hello Boot! I witnessed an active armed forces gentleman who got his car booted while trying to leave and go home to his 8 month pregnant wife and he had to wait two hours to get the boot removed.. have a heart CityWide! This place is absolute garbage and should be reported to the BBB. Never EVER park here people! Worst experience ever. This place should be shut down immediately. read more

Citywide Parking Services - Atlanta parking - Parking Near Me - Atlanta, Georgia

See all

Worst parking company ever! They boot cars that should not be booted. They take forever to respond and I am still pending refunds for 3 disputes! read more

It would be wonderful if this company lived up to the hype they advertise when trying to garner new contracts. They are deficient in understanding what customer service means. They should also consult a dictionary for the meaning of common sense and discretion. If you truly practiced what you preach you would be a highly appreciated and respected entity. In my humble opinion your coercive, predatory practices of requiring payment on any and all infractions (whether real or perceived) borders on a new category of extortion. Please be mindful that we live in an imperfect world and mistakes do happen. If you truly wish to provide for these situations you might want to review your dispute resolution practices. They offer no effective assistance or relief for those who are truly aggrieved. I will keep it in prayer, that you will consider setting a new and better industry standard that resolves these matters to the benefit of all parties. read more

I am from NJ out doing ubereats at the platform apartments. I was where it states guest parking and future resident parking. Gone for not even 7 min. as soon as i get out to drop off my order. Tech 104 boots my car then when asked about a supervisor or manager to speak to being that i am out here trying to make money and i am dropping off to a guest. 75 dollars for a parking ticket for 7 mins. NYC isn't even that trifling. we are out here in a Pandemic. People are struggling to make it and they are out here taking advantage. read more

Poor Customer Service. The people you call have hung up on us 3 times. Booting was put in place without confirmation from customers.

This service is the most rude and unprofessional I have dealt with yet. I really feel sorry for their families and friends because if these individuals act the way they do when you call them with a concern- I can only imagine what they are doing in their own homes. Beware of this place, if you are a female definitely do not deal with them alone! read more

SCAMMERS. Our car was booted twice even with the provided parking pass, in the apartment garage that requires a key card. It was 75 dollars to get it off each time. read more

I am so annoyed. I just moved to atlanta and learning the rules about parking. I live at platform apartments and have a sticker on my car for parking. Did not realize I parked in a reserve spot and my car was booted. No warning what so ever or something that says next time you do you park here you will be fined. And there were other spots still open. Then you call them and they are clearly asleep like your bothering them. You pay over the phone and they come out whenever no sense of urgency. Again so annoyed. read more

The biggest fucking scam along with Square One apartments. I literally pay $25/ a month to get my car booted for parking in the wrong spot ONE TIME due to an emergency. read more

The most predatory, money hungry, unprofessional and unethical business in Atlanta. They will literally boot your car for no reason at odd hours, in places that are not very safe. They will even enter your parking garage and apartment building where you pay to live just to make a quick buck. Their technicians are always rude and show no empathy when you call them and ask them to explain in simple terms why your car was booted. Parking signs aren't always clear in Atlanta especially when you're new to the city but they expect you to know every single place you can legally park your car no questions asked. Make it make sense please. If I could give 0 stars I would. They need to train their technicians to give better customer service and have a bit of empathy and compassion especially if you boot someone's car in the middle of the night in an area that is not very safe. read more

cwp are scum! booted me despite me having permission to park! charged me twice! twice! i was given permission to use a parking spot by concierge who told me to use their parking app. i submitted the 3 hours parking for free, but because i didn't scroll down enough to see that i needed to create an actual account and tie my paypal to it, cwp booted my vehicle with not one, but two boots! i'm a realtor and was showing property to a sweet old lady in her 80's with diabetes who had to wait in the lobby while the guy took forever to show up! i was there past 8:00 p.m. in the cold dark. when i called to report that i had been charged twice, they said they had to call me back and wasn't sure how long that was going to take! to hell with these people! Looking into legal action! read more

00000 STARS - THIS COMPANY SHOULD BE CLOSED We arrived at the hotel, parked in one of the spaces that were available in the parking lot, lowered our backpacks and went to the lobby to check in. As soon as we enter, we try to hurry up so that we can leave before 9:00 pm the room. When we went to the parking, I noticed that my car (rented at the Tampa airport) was immobilized. I was shocked, totally confused and upset. A girl who was two parking spaces next to me, listened to me and said: "They did it to us too." We began to wonder what was happening, and other guy who was with her was talking to this company that put the paper in the car and immobilized it called CWP Parking Services. They told him that since the car was not allowed, we had to pay the fee. Extremely annoying I also called the company and told them that I had checked in for an hour and a half and that it was absurd that being a hotel guest they would do that to me. The person who was answering me on the phone rudely told me that I had to wait for the technician to arrive and verify with the counter what time I had checked in to know how much fine I had to pay. I immediately went to the lobby and explained to the gentleman who checked me in what was happening and he in a sarcastic and careless tone told me "I told you to put the parking permit". I told him that he never says that I must put the parking permit immediately or they would come to immobilize the car. Entering discussion with this gentleman he insistently without giving any validity to my complaint, he only continued saying that I had to put the permit on the car and that he had told me. I continued telling him that nowhere was there a notice that said that guests had to put the permit immediately and that I was also a hotel guest and how was it possible that if I was paying for the hotel parked in its parking lot, a person would come in to immobilize the car without warning. I told him that that was unacceptable, a lack of respect towards the guests and even more a New Year's Eve. This gentleman at no time showed empathy to what I was saying, he just laughed and insisted that I had to pay the fee for not having the permit. When the technician arrived, I began to discuss the situation with him and, regardless of what I, as a guest, am telling him, he insists that I must pay the fee because the hotel had given me half an hour to put the permit parking. I told him that at no time did the person at the counter tell me that I had half an hour to put that permit in the car, much less are there any signs that specify it. The other guys, who were also suffering the same situation, supported what I was saying, and we all went back to the lobby counter. Unfortunately, we got into a discussion in which the technician insisted that if we didn't pay, we couldn't move the car. I was about to call the police to get there but my daughter had a nervous breakdown, and she began to cry desperately. Without me realizing it, she went and paid the technician the charges that he requested. Even so, with how upset I was, for my daughter, I gave up calling the police because I was already totally frustrated and upset that the terrible situation messes up our vacation after having traveled 8 hours tired. read more