What's not to love about this Sports Basement? It's right off the freeway, there's literally always…read moresaying, "Welcome in!" And usually to me and my puppy every time we come to the store, AND the parking lot is huge! Never have an issue. I appreciate how large this space is and everything is neatly organized and you know where to find all the items for various activities, sports and weather! Tons of brands and selections. I especially appreciate the sports basementeees discounts especially on yoga clothes or other athleisure wear. I also really like that if for some reason something isn't working out with the item I purchase, I know I can bring it back in (within reason and appropriate timeframe!). The value of items here are top notch and I'm always happy to support this retailer. So glad to have one in Orange County! Definitely a great place to look for high quality, durable and affordable clothing and accessories - perfect for any adventure!

If your teenager rides like mine, you'll eventually have two choices: take them to the ER...or take…read moretheir mountain bike to the "ER" at Sports Basement! We've been here so many times that I finally had to leave a review--especially for Jesus (pronounced just like the name in the Bible). This place is HUGE! They have everything--bikes, sports apparel, camping gear, rentals, and more. Plenty of parking, conveniently located right off the 405, they price match, and the membership is actually worth asking about. I'm usually not a membership person, but we come here so often that it pays for itself. Jesus is amazing. We brought in my son's Co-op DRT 3.3 for what we thought would be "just brakes." It turned into new brake pads, a chain, spoke alignment, shock adjustment...you know, the full bike spa treatment. (Part of it was his---well...thanks to my son's curiosity and love of "tinkering.) Even though we picked up the bike right at closing time, Jesus never rushed us. He patiently explained every repair, answered all of our questions, and even taught my 14-year-old how to better maintain his bike. You can tell he genuinely loves what he does and enjoys encouraging young riders. Fast turnaround, fair prices, great service, and no long waits like we've experienced elsewhere. We're customers for life. Thanks, Jesus and the Sports Basement team, for keeping both my son--and his bike--on the trails!

Came in Saturday morning to look for water proofer spray but got sucked into the large shoe…read moreselection and walked out with a couple of shoes. Katie and Adam worked well together as a team, while Katie helped us with brands and models, Adam brought them out for us to try. Both were very friendly helpful and knowledgeable. Great team!

Sad, Sad,Sad!! Shame on Dick's ( corporate) and Nike ( corporate) Not even a week into the World…read moreCup ( host nation) and no USA National Team jersey's !!! Not even top 10 National Teams !! You guys completely dropped the ball!! You wonder why brick and mortar is struggling!! It's all self inflicted!!!!

I love Road Runner Sports, I am a huge fan. In fact, I love them so much I have a VIP membership…read more(it is totally worth it!). With the VIP membership, you receive discounts, and cash rewards. I always have some sort of store credit for next purchase lol. This was my first time visiting the Costa Mesa location. This time, I came for a special "meet and greet" with inspirational ultra runner, Andy Glaze. The whole event was so well organized. There was plenty of seatings, water bottles available, and the event ran in a smooth, timely manner. Andrea did a fantastic job of organizing the event, and was so friendly to all the guests. She let us know there was 10% extra discount for shopping the same day. Although I did not buy anything this time, I really enjoyed being at Road Runners. Variety of shoes, and apparel to choose from amongst other items. And I absolutely love that they hold these special events!

Upsells are were consistently pushed. I just wanted the shoes. I had to wait 45 minutes for a guy…read moreto come help me just get the shoes. A large late 40s guy said I was stupid for not buying their extra "bring you shoes back if you don't like them" upsell. Rude, the shoes were great... Road Runner didn't make them though. They just were annoying when I was trying to buy them.

I purchased a Chargers football from this store and the stitching started unraveling on the…read morefootball shortly after purchasing it. The store manager, Richard, was very accommodating and worked to resolve the issue quickly and efficiently.

Ordered a life jacket that was on sale for $24.98 via the Dick's app. I was going paddle boarding…read morethat day so I set the pick-up location for Newport Beach since I'd be out there later. I went on July 3rd around 1 pm so parking was horrendous. I parked near Barnes & Nobles and took the escalator down to the store. Before I entered the store I checked my order on my phone and noticed I got the wrong size. I walked in and didn't see a sign for online pick-up orders so just went to a register with a cashier. I walked up to them (there was young employee and an older employee having a conversation at the register) and let them know I was there to pick up an online order and the guy at the register looked up my order. As he was doing that, I informed him that I would need to exchange it for a large/extra large and he said sure. He went to grab my online order from the wall, came back and handed it to me and said have a good day and began busying himself with something else. I stood there for a few seconds and asked him if he could please let me know where these life jackets were located because I need to exchange it for a bigger size (second time letting him know this). He then said it was in the back corner and pointed to the back corner. Where it fell short for me is that I let him know I would need to exchange it and either it didn't clock for him to fulfill my request by going and getting the larger size and bringing it back to the register OR he straight up ignored my request and didn't want to go get it. I'm going to say he straight up ignored my request and didn't want to go get it. At that point, I would rather just pick my online order up from a Amazon locker type contraption, go to the back and get the correct sized life jacket, then exchange it and self-checkout myself. I'm against getting rid of humans for jobs, but if the in-person experience is worse than dealing with a computer screen, then I would rather deal with the computer screen. Also, I realize this is a store that highers young people, but it's a branding issue if you don't have pride in training your employees to go above and beyond. In this case, it would have been taking a few extra steps to go get the life jacket size I needed, bringing it back to the register and completing an exchange. Not a crazy ask in my opinion, and it's a standard customer service request and it was not busy at all during this time. It could've been better and for the reason of parking being a little more stressful than other locations and poor customer service, I'd suggest going to another Dick's Sporting Goods or Big 5.

I love to go to 5.11 Tactical because they have the best uniform items on the market. This store is…read moretheir corporate location so they offer discounts to public servants, military, and other organizations. The downside I find is that they are light on selection, but they are good on stock of the items that they normally carry. The price is good for the items that you are purchasing and the customer service is good.

Came in a few weeks ago looking for specific pants and a shirt. I had my dog with me and the…read moreemployees let me bring her in and they even gave her a treat! The store was clean and everyone was so kind and helpful at this store. They had a lot of products to choose from! I was able to try on what I needed and they do offer military and first responder discounts with a valid ID so that is awesome. I ultimately came back and exchanged my pants and got them shipped to me almost immediately since they didn't have them in store. I saved a lot of money so it was worth coming into the store! Check this place out!

Looking for Chicago bears gear in LA can be very difficult. But was amazed that this store carries…read morestuff for virtually any NFL team, making my son's Christmas morning VERY happy! Great service to boot - can't recommend enough!

Cool place to find my Favorite Sports team gear and collectibles. The Owner is cool and had my…read morejersey that I was looking for.

Wow they have a large line of snowboarding gear, hockey, baseball and surf boards too! Literally…read moreeverything! Call to confirm what they do buy or not! Their service is great as Orange County is about service and the value of the equipment and condition were great.

I wanted to sell my practically new, expensive women's snow jackets and pants, but they said they…read moreweren't interested. I can't help think it was because of the XXL size.

Whether you're a day hiker or experienced backpacker, REI will have what you need. They have…read moreexperienced folk on staff who can help if you need guidance, and they have the selection so you can try just about any type of gear you're thinking about. The prices are that of a brick and mortar, but the value add is the knowledge and experience that comes with such - don't sell this part short when it comes to outdoor gear as it can make or break an outdoor experience. ;)

Wow, Experience and Knowledge is key! I had used AI to…read moredetermine the shoe preference for trail running with arch support. Wayne who has worked at REI ( different stores) for 17 years helped me find the right shoes. His recommendations were so different than AI but I found a shoe that has the arch support and stability . It was an awesome shopping experience. As much as we love technology, there's nothing better than an in person experience with a salesperson who knows what's out there. BTW, Wayne also told me which brands I could use my 20 % off coupon for members during the Memorial day sale.