Bought something from them off eBay, never received it, no communication, deadbeats. Guess I should…read morehave looked here first to see their stellar reputation..

Bought shifter for my coupe. After I received part I had a heart attack. wasn't able to install for…read more3 weeks after that. Then I found out shifter base was nowhere close size wise to what I had. I contacted them thru ebay ..they refused return/refund with no explanation at all. I filed return application one day after their 30 day return policy. they flat just closed my case.. they are shisters and rip offs...how cold to refuse refund one day after their 30 day return policy...if I wouldn't of had a heart attack I would of found out it wasn't right part earlier and made claim earlier.. BEWARE!!!

Drew was a great help sorting out what was needed. Had good product knowledge and very polite.read more

Stopped in this last weekend for headlight bulb replacement. Trevon the associate I interacted…read morewith over the phone, greeted me and apologized that the item was unexpectedly out of stock. He arranged for another local store to fill the order and confirmed that they had it in stock. Went over to the other store and had a polar opposite experience. Manager came out when I pointed out that the bulbs were not installed straight and told me that there was nothing he could do about it and that I'd have to go to a shop to complete the installation. He also lied stating that they don't do bulb replacement, which there website clearly shows that he was lying. He smirked and just stood there, and again refused to offer any other help. Went back to see Trevon at the original store who was able to rectify the installation within just a few minutes. Will never return to the Randall Road O'Reilly's Will definitely return to the Rt. 38 O'Reilly's

My heat went out in my van when it was -2. I stopped in and they had my part. Price was very…read morereasonable. They allowed me to install my heater switch in their parking lot and sit a few minutes while the van warmed up. Can't thank them enough. This is the first time I shopped here and it won't be the last.

Horrible place of business.. One manager Glen is extremely rude and a racist have to ask for a…read moredifferent employee to talk to to receive satisfiable business and problems resolved.. They also treat their employees like crap.. Also like to tell their business accounts about employees who are going to be fired before firing said employees. Also will be closing very soon due to better auto part stores.. I strongly advise to take business elsewhere!

I needed a headlight for my Honda Accord. When I went into the store, I asked if they were able to…read moreinstall it and he said they didn't usually but he would be happy to look for me. Not only did he install my headlight he gave me a five dollar coupon off the bulb. He was the kindest, most respectful young man I have dealt with in a business and a very long time. I just couldn't thank him enough.

Just recently moved to town and was having issues with my brake pads. Pulled up to Advance Auto…read moreParts and struggled a bit to change the parts. David jumped through hoops to help me out and cater to my terrible shade tree mechanic issues. I will only go to this store for car upgrades.

Can always depend on NAPA to have what you need if you're doing serious work on your car. Parts are…read morefairly priced and usually very good quality.

Ken's reminds me of the old Denny's Service Center, the mechanic I had been taking all of my cars…read moreto from my first until I found Ken's after moving from the South Side over 20 years ago. Anyone who knows of the old Denny's knows this is the highest praise I can give a mechanic shop. I have been going here for years. When I moved to the are many years ago, I was looking for a place to take my car that filled the three main criteria for any business I can be loyal to: Honest, Competent and Fair Priced. It took me several different places before I found one that consistently ticked all three boxes, and that is Ken's.

Absolutely amazing work. You can't go wrong bringing your car here for repairs. Honest, reliable,…read moreand top-notch service. Highly recommend!

BAD SERVICE - HORRIBLE ATTITUDE - LIES ABOUT SERVICES OFFERED…read more Went there multiple times in the past with overall pleasant results. This time it was for a headlight bulb replacement. Gentleman installed them improperly, so i went back and asked for some help. "Manager" told me "we don't install bulbs for free, you'll have to go to a body shop to fix this" I told him that not only do they install bulbs for free of charge but it's clearly listed on their website. He told me there was nothing else he could do and to go to a shop to get this fixed. Extremely rude, very frustrating Went to another local store where they fixed the issue within 5 minutes. Will NEVER return to this location. I just read some of the other review and it appears that this location changed many personnel recently and they are doing a great job of performing terrible customer service and ruining the reputation of their store. Bad service, rude manager and LIES.

20 year customer and so disappointed in the crew change. They got rid of the best crew and…read morereplaced them with no one helpful. They overcharge for everything and won't even replace a light bulb. They old crew had the best service. I will never go back.

Stopped in the other day to get a few things. Staff was very knowledgeable and friendly, looked up…read moreparts that I needed, not only for car, but for motorcycle as well. Was an Advanced customer, but after my experience yesterday, I'm switching to O'Reilly.

I just wanted to give Kenny a shout out for being so nice and helpful! Not only did he help me find…read morethe correct oil for my car, he offered to help me out and pour it in for me. I really appreciated his act of kindness, as I know very little about cars and I had my two young kids with me.

We went to Audi just starting our search for an electric vehicle. Our salesperson was welcoming and…read morewe began by test driving the Q6. While looking online, we noticed they also had a Q8 e-tron in stock and asked if we could test drive that one as well. He gladly got it set up for us and provided pricing on both options along with a quote for our trade-in. Even though we told him we were still just looking, there was absolutely zero pressure or aggressive sales tactics. Because it was such a comfortable, hassle-free environment, we actually walked out to our car, looked at each other, and decided to walk right back inside to buy the Q8 e-tron. We negotiated a fair deal and came out with the exact car I wanted. Since we weren't planning on buying that day, they were very accommodating and gave us 10 days to bring back the title and spare key for our trade-in. Our salesperson even provided us with contact information to get our home charger set up. Super nice staff, a seamless process, and I am really loving the new car!

I had an issue with this dealership several months ago, and left a review, along with a message for…read morethe manager, Jeff. I never received a response. Despite that experience, I decided to give them another chance because they I'm genuinely interested in purchasing. Last week, I submitted an inquiry, but once again, no one from the dealership-including Victor, who I had spoke with previously and found pleasant-reached out to me. The only communication I received was from their AI text assistant, Jocelyn. I asked two straightforward questions: whether the vehicle vehicles turbo oil screens have been replaced (a well documented issue on these vehicles that can cost thousands of dollars to repair) And whether the vehicle was a trade-in. Instead of receiving clear answers, I got what appeared to be generic, inaccurate responses, including statements and implying that AI had personally driven or inspected the vehicle. I was hoping for a better experience this time, but unfortunately it seems customer communication and transparency are still lacking. If you're going to use AI to communicate with potential buyers, it should provide accurate information or simply admit when it doesn't know the answer-not create the impression that it has firsthand knowledge of a vehicle.

As with all 2004 to 2009 Mercedes SL500's and SL600's I developed a problem with the Active Body…read moreControl System. Apparently there's a conversion kit to modify the suspension system eliminating the continues expensive repairs with the ABC System, but we're having trouble finding a power steering pump that controls just the power steering. There is one out there and he's working to find it. The factory installed tandem pump controls both the power steering and the ABC will burn out shortly if used on the conversion system. So, as a temporary bandaid, Kurt replaced the two bad gaskets affecting the ABS System for now and the trunk battery (which I was unaware was bad) with a new battery for a total of $700 which was shocking to me. I was expecting a bill of at least $1000. This was just a bandaid for now until we can find the proper pump, but Kurt is as honest as the day is long. He also did not charge me for diagnostic testing of the problem, which many shops do. I highly recommend!!

So I am kinda writing this for my mother, who is older, post-social media. Wanted to compliment the…read moreguys at Komet for always taking superior and thoughtful care of her and her beloved 2008 VW Beetle. They indulge her needs and don't take advantage, because they could. And they have been extremely reasonable with her concerning costs. Finally, they do good work! I cannot too strongly recommend them.