My windshield wiper took a crap in the middle of a snow storm. Being the white collar desk jockey that I am, I had no idea how to replace it. I swung into the nearest auto store to buy a new blade hoping the ordeal wasn't too complicated. My visibility was awful due to the storm. I went inside Advance Auto Parts and within minutes was greeted by Tony who helped me pick out the best windshield wiper for my vehicle. I also asked if it was difficult to pop on and he said it was not. He then offered to come outside and show me how to put it on. It turns out it was super simple but I'm happy this guy came out into the snow to assist me and teach me for next time. Thanks Tony! Great customer service! read more

Advance Auto Parts - Exterior - Auto Parts & Supplies Near Me - Saint Charles, Illinois

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Just recently moved to town and was having issues with my brake pads. Pulled up to Advance Auto Parts and struggled a bit to change the parts. David jumped through hoops to help me out and cater to my terrible shade tree mechanic issues. I will only go to this store for car upgrades. read more

Two months ago I purchased wipers, and during the rainstorm, the other day, one of the wipers just flew off my car... The next day I stopped into advance, auto parts, and a young man named David R was so kind and professional, just looked up my name and came out and put on a new wiper on the passenger side and wouldn't let me pay them or accept a tip. That's what I call. Excellent customer service. Thank you very much, David. R and advance auto parts. read more

Jim is the best! He knows his parts, call him for your commercial auto parts needs. I switched all business over to him. He helped me out a lot and delivered parts when I was in a pinch. Thank you Jim again! read more

One word "David". He is great. He is reliable and knows what's he doing. He's able to troubleshoot any issue.

the participate in DEI and this location takes the cake on that. pretty sure 1 guy had downs they are so inclusive. if you want diversity go here , if you want auto parts go elsewhere. read more

We had a bad battery in our 2011 Chevy Impala. David Ramirez ran a test to see how bad the battery was. Unfortunately we need a new one. David was extremely helpful picking out & installing the new battery. Definitely will be taking all our future business to Advanced Auto Parts in Saint Charles because of the excellent service. read more

I purchased an '04 Ford Taurus on the 20 th of February, old used just a secondary vehicle to get around, the previous owner says it needs several things worked on but wipers were a must they were falling apart & it was going to rain that night & next few days, first place I see I stop at & start shopping around this guy comes help he looks up what I need then we walk over & start pushing a certain brand down my throat ! I tell him I have an old fuck up car I don't need $20+ dollar blades I want the cheap ones, he literally block the alley while explaining why I should buy them, I had a long bad day spent tons of $ that day & didn't need to fuck the rest of my day up I bit my tongue took the wipers paid & left, also I was in a hurry just wanted to avoid conflict, I will never go in there again read more

Advance Auto Parts - Recipe for blades - Auto Parts & Supplies Near Me - Saint Charles, Illinois

Manger had a terrible demeanor. I came in to get my battery checked because I purchased it about a year ago. I spoke with an employee the night before asking about what I should to get my battery warrentied. (My local repair guy said the battery might be bad I shouldn't be having recharge error coming up with such a new battery it's not the alternator it's the battery) He said to come in they would check it. If it said recharge (like it did for my repair shop) they would have to recharge it and check the amps in 30 mins. So I had a fellow co worker follow me on my work break to just leave the car for them to do this. I tell the guy who happens to be the manger the issue. He responded with u expect me to take the battery out and do this. We aren't a repair shop. That's not what we do here. You really think I am going to check your battery and charge it for 30 mins. Idk sir I was told that what has to happen. (I am thinking....Ur the expert this is your store you tell me what u do) Not sure why you are being so rude. Well you need to wait a while. I need to help customers. The customer in line tells me the guy is alway like this and to let it go. Then the manger help the customer that tells me this. Which is fine he just need to pick up a parts order he already got on line. While this is going on the manger gets mad at the employees because he can't find his pen and someone must have taken it. One employee responded I bring my own pen see. Manger responded back with well I am not talking to you. I am talking about everyone else. Now I need to talk to everyone about this battery issue. They are telling ppl the wrong things, as if we take battery's out and to leave the pens at the counter. Hello manger guy if u tried to be nice maybe your employees would mess with ur pen. I have been to this store many times and have pre ordered 3 or 4 time have, always like the place. Love how they can look up parts from the past by just phone number. But today is my last time using them. If you can't talk to employee's about issues behind closed doors and can be rude to customers You have lost my business. The fact that the customer behind me said he comes here several times a month and this guy is always rude like this is sad. Rant over and advanced you have lost my bussiness. read more

Ordered online and picked up in store with no issues. Everyone was very friendly and the parts were ready when I got there.

This is an review of the type of great employees that Advanced Auto Parts hires. Last night on my way home from work, out of the blue I suddenly had a flat tire. I pulled into a gas station off of Fabyan Rd to change it. That's when Kyle, a worker from Advanced Auto Parts in St. Charles who was there getting gas, came over with his car jack and proceeded to help change my flat tire. A huge thank you for being so generous Kyle! I would recommend anyone in the area to stop by this stores location when looking for Auto Parts as you will get real customer service and genuinely caring people to help! read more

The Mgr. of the store is RUDE and ARROGANT! Went to buy some oil and filter. Their ad said free oil filter with the purchase of oil. The Mrg. rudely interrupted the clerk who was checking me out and with a forceful pompous attitude said, "STOP you can't do that, its a $13 filter - take it back". I asked why? He stated in a loud voice, "YOU DIDN'T READ THE FINE PRINT!!!. It is only good for a $9.95 filter or less. YOU have a $13 filter. PUT IT BACK ON THE SHELF." I stated this is the filter I needed for my car. He rudely state, "Well Your NOT getting THAT filter. That deal is only for $9.95." I said OK $9.95 I'll pay the difference. He yelled,"look, it is only good for $9.95. Put THAT filter back!" I stated I was the customer and was willing to pay the difference. He yelled, "YOU DON"T GET IT. YOU ARE NOT BUYING IT HERE. I DON'T APPRECIATE YOU TELLING HOW TO RUN MY STORE -- CLOSE THE SALE--- JUST LEAVE-- AND GET OUT!!!" The clerk that was working with me said he was VERY sorry for his Managers attitude and he had done this before. On earlier occasion when I was at the same store with the same Manager. He was behind the shelves in the back loudly speaking with several employees negatively about another employee and a customer experience, stating, "they were idiots". It is a shame this place is convenient but I won't go back. read more

DON'T EVER GO HERE! The Mgr. of the store is RUDE and ARROGANT! Went to buy some oil and filter. Their ad said free oil filter with the purchase of oil. The Mrg. rudely interrupted the clerk who was checking me out and with a forceful pompous attitude said, "STOP you can't do that, its a $13 filter - take it back". I asked why? He stated in a loud voice, "YOU DIDN'T READ THE FINE PRINT!!!. It is only good for a $9.95 filter or less. YOU have a $13 filter. PUT IT BACK ON THE SHELF." I stated this is the filter I needed for my car. He rudely state, "Well Your NOT getting THAT filter. That deal is only for $9.95." I said OK $9.95 I'll pay the difference. He yelled,"look, it is only good for $9.95. Put THAT filter back!" I stated I was the customer and was willing to pay the difference. He yelled, "YOU DON"T GET IT. YOU ARE NOT BUYING IT HERE. I DON'T APPRECIATE YOU TELLING HOW TO RUN MY STORE -- CLOSE THE SALE--- JUST LEAVE-- AND GET OUT!!!" The clerk that was working with me said he was VERY sorry for his Managers attitude and he had done this before. On earlier occasion when I was at the same store with the same Manager. He was behind the shelves in the back loudly speaking with several employees "bad mouthing" another employee and a customer experience, stating, "they were idiots". Bottom Line: As long as this Manager is there - STAY AWAY! It is a shame this place is convenient but I won't go back. He should be fired! read more