I don't have enough good words for this store! I went in on Friday morning to see what the piercing process and prices were like for when my daughter is ready for it. Charlie was the absolute sweetest person! She was very knowledgeable, kind, and patient! read more

Charlie was so patient with us for my baby's piercing. Very friendly. This shop has such cute things and decent selection. They're located on ground floor next to the main Macy's. read more

I took my daughter here for her 6th birthday to get her ears pierced. I really wish I could remember the name of the piercer, but she was beyond sweet. They had another person working do the other ear - at the same time. No tears after! Thanks for being so gentle and caring. read more

I got piercing here and Rebecca took care of me, she's very professional, explained the process and each step by step explained me! It didn't hurt at all. read more

Claire's Boutique - Accessories Near Me - Pleasanton, California

Do not get an ear piercing here, it is clearly not symmetrical. Unprofessional, they use a gun to pierce, although marked before hand, the marking is not measured and is often off place. read more

I I am extremely pleased with the service that I received at Claire's! I would like to thank our sales associate Brianna for excellent customer service! read more

If I could give 100+ stars I would give them to this Claire's location. I recently got my ears pierced at a different location (you can see my review dated Feb 1) and did not have a good experience. I went to this location today to redeem an offer I had received. I had seen an item online but was unable to find it in the store and Kristina the manager went out of her way to help me. She also explained recent updates to the promotion I was redeeming which helped me to get an even better deal than I had anticipated when coming into the store. She was so kind and patient. I told her the story of my horrible piercing experience at the other location and explained that I had to take the earring out and was going to have to repierce it at some point. She asked if I would be going back to the other location and I said that was not an option. Without taking an extra breath she offered to remedy the situation for me and pierce my ear again. Mind you her location and staff had nothing to do with the bad results I had at the other location but she has so much integrity and pride in her work and workplace that she wanted me to leave happy. This is the best Claire's I have ever been to and I will be recommending other people go there as well. On a different note, the store is well stocked with more variety of jewelery and accessories than the other locations I have been to. All of the staff was courteous and helpful and took the time to answer questions. I watched them do piercings on other clients and saw that all of them take great care of their clients. Thank you Kristina for making my day! read more

Title: Misleading "Free" Ear Piercing Offer - Hidden $50 Fee! I went in excited for their "free" ear piercing offer, only to find out it's not really free at all. Yes, they will pierce your ears for free--but only if you buy their overpriced earrings, which cost at least $50. There's no option to bring your own or choose a more affordable pair. So in reality, you're paying $50 just to get your ears pierced, which is far from the "free" deal they advertise. It's incredibly misleading and feels like a bait-and-switch tactic. If you're going to charge a mandatory fee, just be upfront about it instead of tricking people into thinking they're getting something for free. Wouldn't recommend unless you're fine with overpaying for earrings just to get the "free" service. read more

Went here today cause my daughter wanted to get her ears pierced for her birthday. The whole family was hesitant as we didn't know how she would react. Luckily the pink-haired lady that was working (was hoping it would be on the receipt but was not..sorry!) guided us through the whole process. She answered all our questions and made my daughter feel less nervous. There was another lady with a black beanie that also helped out as well making my daughter's experience tear-free. Thanks to both of you! We did initially pass by the other piercing shops on the way to Claires and none of them greeted us like they did at Claires. read more

I guess this is the place kids come to get basic ear piercing. Quick, professional and painless and experience. The days of the scary piercing gun are ancient history. They use disposable plastic devices that look like medical equipment and there is an option to get double teamed so you get both ears done at the same time. The studs or starter ear rings seem a bit overpriced. read more

Claire's Boutique - Accessories Near Me - Pleasanton, California

I would like to Thank Kristine from this Claire's location. I was there looking for gold long post and asking questions about recent 3rd lobe ear piercings I had gotten and was afraid they would close up. I just wanted to buy the earrings and left at first thinking I would get them another time. I (20 min.) later changed my mind, but by the time I went back to buy them Kristine was super busy (seems like she was the only one in the store having to help a bunch of customers)but even as busy as she was, she took the time to look for the earrings. Since they where sold out, Kristine took the time to call Claire's outlets and ask if they had any available (they had one last pair) I just can't thank you enough Kristine for taking the extra step as busy as you were and helping me outmay God Bless you I hope you'll be able to get extra help. Needless to say my 3rd lobe piercings did not close and I'm wearing my cute gold long post earrings read more

Had a great experience at this store! We had our baby (6 mo.) girl's ears pierced with Natalie and she was AMAZING! She was so calm, patient, and kind. She explained everything and made us feel extra comfortable with her skills and techniques piercing our little one. We are so grateful for her service. We highly recommend this store to anyone contemplating a good place to get ears pierced. read more

Claire's Boutique - Thanks you Natalie for my pretty ear piercings. - Accessories Near Me - Pleasanton, California

Becky was super helpful and patient. She was the only one working and was very professional juggling the register and piercing our ears. She also never missed a beat when it came to greeting every customer coming in. read more

Just got a ear piercing at Claire's and could not be happier. Not only the shop assistant was knowledgeable, thorough and mindful but you also get a vast choice according to your preference and to your budget from gimmicky unicorn or true diamonds on gold. You also get 20% off your other in-store purchase read more

Claire's Boutique - The new one is the pink stone - exactly where I wanted. - Accessories Near Me - Pleasanton, California

Highly recommend Louisa's next door because you get customer service and experience for ear piercing - period. Also, I felt more comfortable for my kid because it was an organized place. Plus the girls and employees are much happier, sincere, and personable. The lady at the counter at Claire's...ugh... ignored me when I let her know we have an appt. I dont think its Claire's but its the workers at this location dated 10/22/22. read more

I'd give this store 5 stars for the large selection of merchandise and the ear pierce specialist who pierced 2 of my daughters took her time explaining how to clean their ears and with making the dots for piercing location. However, there were 2 problems that didn't sit well with me, which is why I ended with fewer stars: 1. The video on the Claire's website showed how the piercing specialist would disinfect everything before each customer. Meh. Ours just wiped the tabletop but never the chair, and she wore the SAME GLOVES with each person. These gloves touched the cabinets, different people, everything. That's just spreading germs, no? 2. I felt duped with the so-called "upgrade"! We chose earrings for both my kids and were charged for 2 starter kits that include the 3-week solution for EACH kid! No one ever asked if that's what we wanted. They just assumed you wanted "the package" and opened the solution, which they use to clean your ears after piercing, so you have no choice to opt out then. Each bottle costs $20. I nearly passed out that I had to pay $40 for 2 bottles of fancy hydrogen peroxide. At most, my kids could have shared one bottle. (They haven't even used a third of the bottle and they have been using the solution more than twice the length of time necessary.) Tip: if you don't want to be charged for the 3-week cleaning solution, tell them in the beginning because they will not ask you if you want this. Also ask them to disinfect everything (as they are required to) so you can lower your risk of infection. read more

Ava is so nice and kind! She truly made our day with her amazing costumer service! Thank you Ava!!

I am so happy we decided to go to this Claire's to get my daughter's ear pierced! Excellent customer service and very professional! Justine helped us and right away when I walked into the store. She asked if I need help with anything or had any questions. She explained thoroughly the whole process on the different types of earrings and what's recommended for babies and toddlers. We went with the 14k yellow gold studs for our little one. Justine wiped down and sanitize the working station and then went over the cleaning process with me and my husband. She was very careful and gentle with my daughter throughout the whole process. When Justine was marking our daughters ears, so she knows where to pierce , she asked us first if we liked the placement of the studs and made adjustments. Justine also asked us both to take a look before she pierces her ears. Our daughters earring looks great! Thank you Justine so much for your help! read more

Claire's Boutique - 14k yellow gold 0.1ct - Accessories Near Me - Pleasanton, California

16 year old son wants street cred in the form of stud earrings: $24 (cz) Bottle of sterilizing stuff: $6 Sight of skateboarding son standing in line with numerous 5 year old girls with Hello Kitty earrings waiting for said piercing: Priceless. read more

I used to think that Claire's was the bomb when I was in middle school. That was until I got my 2nd ear lobe piercing there. I was pretty young and should not have let such an unprofessional piercer anywhere near me. She pierced my 2nd earlobe piercings CROOKED. WTH. So now my 2nd ear lobe piercing on my left ear is really close to my 1st ear lobe piercing, while the right 2nd ear lobe piercing is a reasonable distance from the 1st one. I hate all Claire's and they have the most worse ear piercing guidelines available. Please, please I beg you to never take any of your children here, nor get your ears pierced yourself. At Icing's I know, that they will pierce your cartilage with a GUN. Guns are only supposed to be used on earlobes, and even then it is not safe or reliable. Guns force the earring through your ear and may rip your cartilage or ear lobe apart. Guns are usually the cause of keloids, and scar tissue buildup on ear piercings. On the cleaning solution bottle that they give you as part of the set, it says to gently twist the earring to get the solution in the ear. that is WRONG. After you get your ears pierced, you may swab the area with the piercing, but you are NOT supposed to move it around at all. This will cause infection, and improper healing. You are supposed to do 15 min. warm sea salt water soaks before/ after using the solution. Save your money, Save your ears, and go to a PROFESSIONAL piercing parlor. read more

Not a bad store to get some girly accessories for cheap. I was on a search for a cowboy-like belt. I went to Express, Bebe, and others and while I did spot a few, they were all about $40 and up. I am new to pampering myself so I wasn't able to let $40 go for just a belt so I ended up here and got a cute belt for just $14! The store is very small so pushing the stroller was a hassle but nevertheless, the temporary frustration was worth it. Sale items are final sale- an FYI. read more

Amazing customer service! Our daughter had her first piercing here and our experience was extremely memorable and fun. The customer service was great, the staff was trained very well in the ear piercing technique and they were attentive and patient. Great experience! Thank you so much. read more

Just at this Claire's in Stoneridge Mall as my granddaughter wanted to get her ears pierced. My granddaughter was terrified but was adamant that she was going to get her ears pierced today. I cannot even tell you how WONDERFUL the staff was with her. She was pretty much hysterical and they were so gentle and caring with her that she did allow them to do the piercing! I'm a registered nurse and they followed sterile technique. I would definitely recommend this store! read more

Let's begin, we went to this location to get my daughter's ears pierced. We were there for an 1 1/2. This lady seemed not very sure of herself. She did one ear and the gun got stuck in her ear and I guess it did not get released? She my daughter was screaming so bad in tears which broke my wife heart and mine. After finally getting the one earring in she fell asleep and was in a calm position, so we told the lady to do the other ear before she wakes up, but nope not this lady. She waited, and waited and then our daughter woke up which here we go again with the crying. After everything was said and done this girl/lady worker complained saying that she had really bad arthritis in her hand, which is why she was having a hard time pulling the trigger for the earring gun. Now I'm all for people that are hurt, but maybe, just maybe, we should have someone else do it that perhaps a little more confident and not in physical pain in doing something that requires some pain in children's and adult body parts. Overall it was a horrible experience and you would have thought that maybe they would have offered a discount at the least for the inconvenience and incompetence of what they did. read more

Great experience getting piercing for our 10 month daughter. Alexa was super helpful and ensured the piercing was done smoothly and efficiently. read more

I went to Claire's to get my ears pierced for my 12th birthday with my mom. So I got up in the chair and this guy was getting everything ready, cleaning the earring guns, etc. So then, the guy "pierced" my ears....THE EARRING GUN GOT JAMMED IN MY LOWER LOBE! It hurt really, really bad, and my ear was dripping blood! So then, this lady came over and said "oh, this happens all the time." I was EXTREMELY mad!!! I will never forget what happened. I was traumatized. DO NOT go here to get your ears pierced! read more

We had a terrific experience getting our 7-year-old's ears pierced here. Natalie was a terrific, professional piercer. She was so friendly and committed to cleanliness. We loved it! Would highly recommend. read more

Took my daughter to have her ears pierced over the weekend. Man did we luck out with getting the wonderful lady (Jackie) who helped us. She was so very kind and patient with us. Thank you Jackie you truly do your job with love and kindness not something that you get to see often. Thank you thank you! You deserve acknowledged for your amazing customer service. read more

Came here to get my double lobe piercings. I know people say that it's better to get your ears pierced with a needle instead of a gun, but I was feeling spontaneous and decided to just get it here, because I had gotten my first ear piercing at Claire's and had had no problems. Immediately when we went inside the associate/manager seemed to know what we wanted and started giving me forms to fill out. After I filled them out, I was already in the chair and she had the gun lined up to my ear. The whole process was extremely quick (15 minutes from entering to finishing). The girl who pierced my ears was fast and methodical. However, both times when she used the gun the back of the earring didn't stay so she had to manually put them in, which was scary because I didn't want her to jostle the piercings. Maybe I should have stuck with needles... But regardless, the piercings did not hurt at all for me, so that was a big plus. The whole thing cost around $42, which I guess isn't too bad; I opted for the crystal stainless steel earrings. The only small gripe that I have is that I realized afterwards that I was charged for the Rapid aftercare + solution, even though I did not specify at any point that I wanted this. I think this is what the girl piercing my ears originally quoted even, though I assumed that that was added the cost of bottle of solution. This ended up costing me at least $15 more than I had expected, not too big of a deal but still would have been nice if she had asked me what I wanted instead of springing the more expensive option on me. read more

I came to Claire's on Friday looking to get my triple lobe piercing done. I was apprehensive about going to Claire's rather than a piercing parlor, because I'd had questionable experiences there in the past (my double lobe piercing was done at Claire's about 3 years ago, and they're very asymmetric). However, when I came into the store, I was greeted warmly and the piercers addressed my concerns about more asymmetric piercings and convinced me they'd make sure my triples were perfect. My piercer, Megan, helped me decide between two different titanium earrings to get pierced with, and was very particular about getting the lineup perfect, as she marked and remarked my ears multiple times, asking my opinion every time. My ears turned out great, I love my new triples and will definitely come back for more and make sure Megan is piercing me so they'll look as phenomenal as my triples :) read more

Claire's Boutique - Accessories Near Me - Pleasanton, California

Went in for a ear piercing and was pretty nervous about getting my first one in but Natalie the piercer reassured me that everything would go smoothly and had wonderful customer service and was very nice and knowledgeable about the different types of piercings and care instructions!!! read more

If you're looking for a little accessory for your up do than look no further than Claires. I'm not so young anymore and some of the stuff is beneath me. When I need something unique I at least give this place a shot. I bought a little black feather clip hair accessory that I later found out was supposed to have fake crystals in the center but they managed to fall off. So it was never worn. My least favorite thing about is the employees trying to up sell me at the register. Just let me buy my crap in peace and let me leave. I don't need one more nail polish or one more earring. I scour the clip on earring section and the ones I do walk up there with are the ones I'm going to buy and If I had to bet my life savings there isn't another pair there that I would want. Not even at 1/2 off or whatever sale you're pushing now. I may not be a teeny bopper but my hair still thinks it is. read more

This place was pretty busy when I took my 3 year old niece to get her ears pierced. However, the wait didn't take long at all. The ladies that work here were pretty nice and cool. The young lady who pierced my niece's ears was superb. She was very patient and understanding. The young lady did her job fast and we were well on our way. I paid a total of $44 for a set of 3mm cz white gold earrings. Piercings are getting pricey! Well worth every dollar though for my niece's happiness. read more

My daughter LOVES Claire's. She loves it so much that every year, she asks for a Claire's gift card for her birthday or Hanukkah. Well, she fished her wish and got one for her birthday. She spent a long time here figuring out which earrings she liked best, which accessories went with which outfit, etc. The salesperson was very helpful with the buy one get one deal. She managed to blow the whole $30.00 gift card in one visit and told me she hoped she gets another one soon. I am only saying this store is A-OK for a couple of reasons. The first is the quality of the stuff here is pretty much the suck. You can get the same quality "made in China" at Target or the drugstore. The second reason is that this store is small and packed full of stuff so that pretty much equals one crowded mess. Oh well, this in another one of the sacrifices made as a parent that goes unnoticed. read more

Do NOT use this store ever. They are a mess and their ear piercing "experts" are badly trained and inept. Oh yeah they are also rude and don't have any customer service skills. My 7 year old had her ears pierced and the piercing was so slanted that we now have to let her ears close up and go through piercing them again. They will not refund any of the ridiculous amount of money we spent. Plus they expect us to go back to them to get the repiercing. Both my daughter and I were in tears because of their ineptitude and bad attitudes. I am so sad that what should have been a fun and exciting experience for my daughter was ruined by their useless staff. I can not state strongly enough that this store is a disaster and please don't put your child's ears in their hands. I give them negative stars and rate them as the WORST place to get ears pierced ever!!! read more

I love Claire's. It reminds me of clip on earrings, blue nail polish and fighting over which scrunchies to get. Claire's is still great for the essential Hello Kitty/ semi-trendy items of the season. Today I found a beautiful little dinosaur necklace. It's cheaptastic yet so glamorous. read more

My almost 5 year old really wanted to get her ears pierced and I couldn't think of anywhere else to take her to do so. Believe me, I tried other places. I even called the tattoo parlor in Danville to see if they could do it but in the end, we wound up at Claire's. I was really hesitant to take her here, even though I got my ears pierced some ahem years ago and mine never fell off. I was just anticipating some snot nosed teenager who had no patience for a young kid, loud music and dirty equipment. I did call ahead to see if we could get two people at once and was told there was only one person on this evening. I told my daughter that we could wait a day and get two at once or go tonight and do it one at a time. She assured me she could handle one at a time, I doubted it but we braved it. We got there around 5:45 pm and Jennifer the Asst. Manager was there by herself. It wasn't packed but there were at least 4-5 other people in there at all times. She was awesome! Seriously, so sweet to both of my daughters. She was gentle and patient and didn't do a thing without discussing it with my daughter and me. She made her feel calm and special. I was also pleasantly surprised to see that the earrings are now packaged with their own sterile gun thing and the piece that touches the ear is thrown out after it's used that one time. Much more sterile than when I got mine pierced..again eons ago...She prepped the area with an alcohol pad, wore gloves and disposed of everything properly. When all was over she was so great at making my daughter feel proud. She went in the back to get better colored lollipops and let her have two since she did such a good job. She let my little one have one as well. She then amused us and took some pictures of us all together. So a fabulous experience and one that I didn't expect. It's definitely a store geared to young girls/tweens and they do a great job with their targeted audience. Thank you Claire's and Jennifer for making my daughter's first big girl experience so great. I'm sure we'll be back many times! read more

I need a flower crown for the day of the dead party. Asked my Mexican friends and they said they make it on their own. No time to do that as the party is this evening. I yelped and found Claire's. Called them and a friendly girl said they have a good selection of flower clips. I went to the store and got a good size violet flower clip and a hair band with two violet flowered. Combined the two, it look liked a crown! read more

I went in to Claire's today to return my nose rings that I had purchased. I needed to return the item because as soon as I opened the packaging the jewels fell off immediately. I politely went in and asked for a return and a man helped me right away, and I explained that when I opened the packaging it fell apart, while I was explaining the problem, a girl worker who was also standing at register said loud enough for me to hear "I doubt that happened" and continued to treat me poorly. I wish I had got this RUDE lady's name. I will never go back in there again. I want to find out her name. read more

I submitted an online order to be shipped to this store over a month ago. I followed up with cust serv after getting no notifications for the first 7-10 days... Now i find out my order arrived at store and was sent back as abandoned?!? I never received an email or call that it finally arrived! Now I'm trying to get a refund and repurchase again but the price is now higher. I waited on hold to speak with a supervisor to try to honor a discount I received when I originally ordered. No supervisor came on. I ended up just cancelling order. Cant believe how much time I've wasted on hold with cust Serv. Not worth the hassle...so many other places I can order from! read more