This is a Australia brand earring and piercing store . It is very popular in Australia and now we have one in almost every big mall in the bay area . The designs for the earring are great . Bessie the standard silver , gold plated and stainless steel , it has waterproof earrings , Premium gold plated and items for sensitive ears . Their new ear piercings earrings come inn4-5 different materials as options , to fit your budget and skin allergy . The sake lady is very helpful and she took time to explain things to me . Very rewarding experience. read more

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I wasn't given an option for a paper receipt at two different locations, that I recently purchased jewelry at, fine, I provided my email for an electronic receipt. I decided to return an item and was told a register number wasn't listed on the receipt and they couldn't proceed on the computer without it. This is no fault of my own. Complete waste of time. Will no longer shop with this store. read more

My bff and I wanted to wear more jewelry on our ears, so, we looked at 3 stores at Stoneridge and thought this place had the best prices to pierce a 2nd hole on each ear. Piercing is free with purchase of earrings. $25, $30 & $40. I got the biggest cubic zirconia available for $40. Now I can bling bling blang blang all over town with more jewelry on my ear lobes! Shout out to our girl that pierced our ears, Nancy! She is sweet, patient and have great customer service skills! read more

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Huge shout out to Tatiana for not acting like the typical salesman who pressures you into buying or upselling products to me. I let her know exactly what I wanted and she even gave me awesome suggestions that fit my needs. Her customer service was second to none and I can't wait to go back and get a piercing done by her :) read more

Lovisa - Earrings + Box - Piercing Near Me - Pleasanton, California

Just a huge shout out to Mariam at Stoneridge mall Pleasanton. I was on my break and she gave excellent customer service! I really appreciate how clean and well stocked the store was and I'm friendly. The staff was. I definitely will be back to buy items tomorrow. What a great company and what a great store. I didn't even know it existed and now I will tell all of my friends thank you. read more

I shopped in Pleasanton stoneridge Mall. Beware; they can overcharge you. I purchased about four pairs of earrings, one of which was $16.99, and I was charged $18.99. Thankfully, I checked the receipt. It is not about $2, but the way I was treated when I asked why I was overcharged. They were a couple, one of which said it was tax(how insensible), where it apparently wasn't, and the other treated me as if she knew that she overcharged me because perhaps she was the one who did the billing for me. The extra few bucks go to her pocket? I am not sure. But she didn't even attempt to say sorry; she was looking unhappy because I asked her. Always cross-check the receipt with your items. Their customer service is indeed bad. DO NOT RECOMMEND. read more

Destiny truly blew me away with her warm, caring customer service! She was very thorough and patient with my piercing process.

I read all the bad reviews of this store, and still I decided to go since I was looking for something so I went in and shopped. It was fine. Then I went to pay and after the transaction the young lady told me to put my email in to get a receipt, ah no I don't want to... that's when it went downhill just give me a receipt please. Poor thing was never trained in customer service and was done with me! She would not write out a receipt. Long story short... if you know what you want go in and buy it. If you're looking for help/answers or service go elsewhere! read more

My friend and I popped in here just to buy piercings -- which by the way, are super affordable, cute, and great quality! We happened to see their piercing section by the checkout and decided we should just get pierced here over getting it done Nextdoor at Claire's. Thankfully we did because it was done for a fraction of Claire's pricing and the jewelry options are much classier looking. The girls helping us were so friendly and kind, the process is quick and filled out online. I think the only thing you have to deal with is just the awkwardness of having most of the store watching you because it is done in a spacious part of the store/literally next to checkout. But I would come back here again because it's been a few weeks and I had no irritation from the piercing + the nose ring that I bought there has not irritated my nose which is a huge plus for me. I struggled with getting nose bumps from all materials and surprisingly have had no reaction since swapping to the one I got at this store. Wide selection and very cute store - perfect for little gifts or pick me ups! read more

W00t! My favorite accessories store from Australia is in Stoneridge mall. It's on par with Icing, Claire's Francesca's, Charming Charlie, and Monsoon Accessorize in terms of affordable accessories. These are definitely aged for 12 and up. They do ear piercings here, and Angel is really nice and attentive. As any accessories store, they theme by color, metal, and type. They have rings, earrings, cuffs, bracelets, necklaces, head bands, scrunchies, fascinators... you name it! I just walked out of here with 13 pairs of earrings for $45. They do not take American Express. read more

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Dont go to this mall's Claire's! We walked in here and experience for myself and kiddo was fantastic. They really are personable and walked us through it all. Here is an after care card that is such a nice touch! Thank you to the girls that work here on 10/22/22 read more

Lovisa - Piercing Near Me - Pleasanton, California

This place is a scam. It took me a while to figure out a portion of the receipt. I bought 6 earrings at different prices. Their "promotion" price for certain items is a lie. It looks like they total the price for each item including tax as they scan and for whatever reason the tax percentage of each item (made of the same material) is different. They know they are playing you, so they don't offer a paper receipt at checkout. They are avoiding explanations and making it right if confronted. To get a receipt you need to enter an email and at the same time, you are being subscribed to Lovisa's newsletter emails without your consent. When I got home I checked my email to see the receipt (under spam). I should have done it on the spot but I was in a hurry. This business is stealing money from its customers. The math doesn't make any sense. And of course, they are quick to remind you that the purchase is a final sale- no returns or exchanges. read more

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Not a customer friendly store. The receipt is very confusing, they add the tax included in each item and listed the total tax below. I called to the store to understand the price difference between the receipt and the price tags. The cashier is not well trained on the phone, I have to go to store to confirm the price. read more

Lovisa - Piercing Near Me - Pleasanton, California

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Store manager julienne cozarita has a very very bad attitude and is extremely rude .All I wanted was one extra bag after I spent almost $70.00 on merchandise here . Also requested to split my transaction in two if they had one bag per transaction policy . She wouldn't listen and was extremely rude. I wish I could reverse my transaction and not give business to these kind of people!!! Wud not give even one star !!!!! read more

Finding out this place is newly opened I will give the 1 star. And I will add another star for there deals of 5 for $12. Put after shopping and not being greeted or asked if I needed assistance by what seemed to be the manager is unforgivable, when I walked in it was empty. Then as people came in she helped who she wanted to which then became more annoying. I was going to just walk out but I had already picked a few items that would be nice for my upcoming trip so I decided to go to register and make a purchase....then she answers the phone and I have to listen to her recap KPIs to her boss. I was waiting at counter for over 5 mins not exaggerating. Why wouldn't she say boss " Can you hold on a sec I have to ring out a customer"? I had to listen about the person she interviewed, but didn't want to hire. How many piercings they did....really it was just SO unprofessional and uncomfortable. Basic common sense just can not be taught. And people like this should not be left in charge of any decision making let alone running a store. Also it would be a good lesson to be very clear that this is a accessories store. People do not NEED anything in here. If you want to stay in business your team needs to realize all customers should be treated equally so they dont just walk out like I should have. read more

Lovisa - Piercing Near Me - Pleasanton, California

My 5 year old daughter has begging me to have her ears pierced but I wasn't sure where to take her. Enter Lovisa. I found out that they recently opened in Pleasanton and after reading about their piercing technique and standards on their website, I decided to give them a call. The girl I spoke to was super friendly and knowledgeable and made me feel super comfortable about what the process would be like. We were set with an appointment later that afternoon (although they take walk-ins too). We went in around 4 and my daughter was greeted by not one, but two, friendly girls (Angel and not sure the other girls name) who were going to simultaneously pierce each ear. I loved that they would do both ears at the same time. They took their time ensuring the marking was even. They were so sweet with my daughter and kept talking to her so she wasn't nervous. They even gave her a little teddy bear to hold during the process. Then they counted down from 3, and wa-lah, my big girl has beautiful pierced ears. I highly recommend this place for ear piercings because they aren't teenage girls piercing ears, they are professional piercers who know what they are doing. read more

I was shopping at the Concord, CA location at Sunvalley Mall and was about to purchase a bulk of items from your store. I decided to try on two pairs of earrings before purchasing. There were no signs saying we couldn't try on earrings nor did your representative tell me this upon entrance. To add on, my friend was in the store with me and was trying on a few earrings while the representative was in our vicinity and nothing was said to her. Unclear and inconsistent communication from your team at the get-go. Right before I was going to purchase, I decided to try on two pairs to make sure they looked okay. Trying on earrings is not unheard of at a jewelry shop btw. While trying on a pair, one of your representatives on the floor on Sunday, October 13 at ~3:50 PM came up to me pretty aggressively. She loudly said I couldn't try on earrings to the point that everyone in the store turned around to observe our exchange. Extremely unprofessional and she definitely lacked some social awareness. If that's your policy, you should politely pull aside the customer and inform them personally. Instead, your representative's approach seemed like she was attempting to announce it to the store given how loud she was. As for her words, she said "Um you can't try on earrings in our store." And when I asked "Oh you can't?" She bluntly just said "No" and then turned her back to walk away. Super awkward exchange from a grown lady. Yikes. She was a bit short, had light brown hair, and had a hair bun. I didn't catch her name because I was honestly shocked by her unawareness to speak to customers in a respectful and polite manner. Because of her, your company just lost a sale, and I will unfortunately not be recommending your store to others. It doesn't seem like she really cares about the company's clients or if the company is losing a sale if this is her normal approach when communicating with clients. To prevent another customer from experiencing this again, either put up clear-cut signs addressing that clients cannot try on earrings, or offer some coaching to your representative because based on the reviews, seems like this associate has a habit of behaving in a weird manner with customers. I'd be surprised if this associate is actually the manager because they would 100% be fired without a doubt at competitor companies with her unprofessionalism. Hope you guys address this and thanks! read more

I went hear on my break to get some earrings and one of the ladies there was really nice but as I went to check out the women was extremely rude and took her time even though I told her I was in a rush since my break was almost over. When I asked for a bag she replied rudely and that she didn't have any and I honestly instantly regretted my Purchase and if I can plan to return it. Edit: I came in to return in which the same lady told me rudely that I can't return it. I don't have a problem with not being able to return but the tone she gave was extremely rude read more

I took my daughter to get her ears pierced. (3rd piercing in the ear) she was so excited. We were going to go to Claire's but there was a lot of people waiting to get there's done as well. We decided on Lovisa. The lady that worked there was really sweet and caring. She really concentrated when marking her ears, which made me feel more comfortable. It went by really quick and afterwards my daughter didn't say it hurt at all. I recommend going to Lovisa if you want to get a piercing, first timers included. The shop was also very clean and they had very nice jewelry. read more

Lovisa - Piercing Near Me - Pleasanton, California

HORRIBLE CUSTOMER SERVICE !!!!!!!!! The employee was on her phone the WHOLE TIME. When we came back that same day after purchasing two earning they declined our request to return the items. Saying she told us their was no return policy when we checked out. When in fact someone else helped us check out because she was on a phone call the whole time. Save your money and don't shop here!!!! read more

I went into Lovisa yesterday afternoon for the first time! The employees there were kind and funny. I felt welcome in the store. I decided to get my doubles by RJ (I think that's how you spell his name). Before he pierced my ears, he wanted to make sure everything is precise and wanted to make sure if I was comfortable with it. During the process he walked me through what he was going to do like: put alcohol on my ear, then the aftercare, then made sure I was prepared. I love this store and happy with my piercings. PS: free piercings and free aftercare, all you have to pay is the jewelry & they are licensed professionals Recommend going their to get earrings and piercings as well :) read more

This store has very an amazing wide selection of cute and different accessories. However, the customer service was very, very awful. I was never offered help. Nor was I greeted when coming into the other store as the other customers were. Similar to another review written on here, it does seem as if the associates pick and choose who they want to help. When rung up for my items at the register, the cashier was also being unfriendly :( read more

I went in to this store and at checkout I found that one of my items did not qualify for the deal I was trying to avail of. The cashier took my basket and suggested I get another item and while I was away, she moved on to the next customer. When I returned to the counter again, the cashier could not find my basket. No surprise there because the counter was a big mess with several baskets lying around. The cashier then said that they probably put everything back while I was gone (for perhaps 5 mins). She had no qualms telling me that and instead of being apologetic she rudely asked me if I want to buy the 5th item that I had just come back with. I ended up leaving without buying anything (and the staff could not care less). I can't believe how stupid and rude the staff is. Why would they put away something a customer has chosen when they know I would be back. They clearly don't care about customers. This was the first time I went to Lovisa and I will never go back again. I wish I had read the reviews here before I went to Lovisa. read more

I was standing inside the store and an employee asked me to go out and wait outside. My children are minors and couldn't be by themselves inside a store. Poor customer service. I will not take my kids here again ever! 09/18/21 1:28 pm. Employee's name is Sula. read more

Angel was very thoughtful about piercing my 11 yr old's ears. She made sure my daughter felt comfortable w the process and made sure the piercings were even. It was efficient, professional and they had nice starter earrings from which to choose. read more

Best piercing experience for my 5 yr old daughter. This is her second ear piercing, the first one was done at Claires and we need to redo it as holes had closed in. Our customer experience is superb! Kudos to Katia and RJay who have demonstrated providing really good service and knows how to talk to a young kid like my daughter to help alleviate the fear of doing it, make her feel comfortable by letting her hug a stuff toy and basically just non stop talking to her so she would feel comfortable and assured that everything will be okay. Although my daughter's ear piercing done today was really unplanned but I am glad we got into the store and decided to do it there. Our experience here is nothing comparable to the other piercing store. I would highly recommend this place for your ear piercing need! read more

I would give this place zero out of 5. They had a 10 for $10 deal and a 5 for $10. I picked up 10 earrings marked 10 for $10 and 5 rings marked 5 for $10. Expecting to pay $20+tax, the crook manager and the sales girl tell me it's $37! How the hell does that amount to $30. I will never revisit a store where they can't calculate and charge against what they're marketing. Crooks! Incompetent staff who are like robots on corporate's orders but can't explain it mathematically because it can't be explained! I'll be getting in touch with their corporate for scheming Americans out of their hard earned money! To think Simon property group is letting any street-level low quality cart-like business open shop in a place like Stoneridge mall is sad. Don't let this become the Tracy mall with store like Lovisa. Save yourself the headache and visit Clare's next door or Icing instead. read more

RJ and Angel were very helpful! RJ is very nice and he helped me pierce my triples and he was very calm and nice when explaining the process. I would definitely go back and have RJ as my piercer again! read more

Kyla, was very considerate and able to accommodate piercing my daughter's ears, despite having her co-worker call in sick, leaving her by herself to mind the store. She was very professional. read more

Great place for ear piercing. Cost $20 and went well for my 11 year old!

There should be 0 star rating for this store manager. Worst customer service. I went for my daughter's (9 year old) ear piercing. There was an upset customer before me who left the store without the issue being resolved- reason store manager doesn't know how to resolve the issue. We chose a certain ear ring for my daughter's ear piercing. The store was out of stock on that. I was never informed about that. The store manager decided on her own with ear ring design and pierced my daughter's ear. When I saw that and complained about it she Did not apologize. Told her associates not to apologize either. I asked for refund but was refused. Asked for her boss's phone number and manager said she is the owner of the store and there is no one above her. My daughter was crying when she came out of the store.Even the 9 year old noticed that the manager never apologized but was arrogant and rude.Doesn't look like but If she is the owner this business will shut down soon. DO NOT GO FOR EAR PIERCING at this store. I have submitted my complain at their website. Hopefully, someone will get back to me soon. read more

Cute shop for earrings! I stopped by today to get my upper lobe piercings redone and I was overall super impressed. My piercer Katia not only did a fantastic job making sure that I was happy with the piercing alignment but was also professional and precise throughout the whole process. She provided an educational run through of the healing timeline and also demonstrated how to clean my ears afterwards. If you plan on getting your ears pierced, highly recommend requesting Katia if she is available! read more

I got my second lobe piercing here and I would like to thank Rjay. Aftercare was included and the whole process went very smoothly. I would come here again for the great service and friendly people. read more

Angel was amazing!! She pierced both my ears and did an amazing job, i highly recommend Lovisa over Claires!

I got my second ear piercing here, and I was so impressed. Katia was amazing (highly recommend her) and the service was clean, quick, and professional. Definitely recommend! read more

My cousin, my aunt and I all decided to get piercings on a whim. My aunt and I got our seconds and my cousin got her triples. Claire's is right next door to Lovisa and they also do piercings, but Lovisa is so much better in every department. Not only was the price cheaper, the staff were incredible (we got our piercings done by Katia). She really took her time to make sure the piercings were in the right place even though they were busy. I have gotten my ears pierced previously at Claire's and I HIGHLY recommend choosing Lovisa over Claire's. This was such a positive experience and I'm so grateful to the staff they are so friendly and knowledgeable! read more