NOT EVEN A 1/2 Where do I start? We reviewed room reservation via web sight for a 1 night 2 quest in Concord Ca. After locating a noted 3 Hotel we contacted Clarion 1-800 reservation # & was quoted a price of $109.00. At arrival we were charged $139.00. After being charged a $200.00 incidentals fee,receiving our room , walking through a disgusting hallway & arriving at a RUN DOWN room, we again called the the 1-800 Clarion # to confirm the earlier $109.00 quote. "This is where things go sideways." After explaining our encounter to Clarion 1-800 # we were literally told to go back to the reservation desk & renegotiate our room rate. there is just to much more bad news to tell but to lengthy. Hence, we stayed at a 4 1/2 Hyatt in Pleasant Hill Ca. for a 5 night stay . read more

Hey, the ice machine worked. Everything looked old and worn out in the room. The toilet ran every few minutes. The stairwell smelled like smoke. Basic hotel...very basic. read more

Terrible. I'm a big fan of Choice Hotels. This place misses the mark on all fronts. Even Tom Bodet would be ashamed if this were a Motel 6.

There is a huge noise from outside, looks like there is some manufacturing company around. Rooms are old and also the house keeping is terrible, I called the hotel many times for a lost item but they haven't returned my call, they forwarded my call to the housekeeping but there is no one to pick the phone. Its frustrating experience. It looks like the hotel is well built but it is not managed correctly. read more

Terrible. Smells bad, shady parking lot dealings, and the place is falling apart. Did I mention the smell? And there's no way to open the windows for ventilation. Which doesn't help the smell.. read more

Clarion Hotel - This about sums it up. - Hotels Near Me - Concord, California

The lobby is nice but it is a bait and switch. The hotel is a dump. Do not stay here.

Room was lovely, as was the lobby, free computer and print out boarding pass and other doccuments, nice quiet pool very well situated close to food places and amenities eg in and out burger, target, toys er us, and Safe Way, Starbucks one or 2 draw backs was i wasn't previously told I needed a $200 deposit on credit card which i didn't have I only had cash lucky my girlfriend did. The elevators were quick and the air conditioning was a god send the bedding was lovely and comfortable and a nice mini fridge provided was very handy, cleaning staff also did a great job. I would definitely go back next time im over again. read more

My friend and I recently stayed at Clarion Hotel last Friday and I must say they definately met above and beyond my expectations. I read the reviews before booking here and we stayed 4 nights and didn't experience any of the negative issues that were mentioned. IDK what others paid or expected, but we paid only $89 per night. The cheapest rate of any other hotel in the area! Clarion hotel has very comfortable beds and some nice upgrades. Our room was clean, and everything functioned. The area was safe, and had secure parking the entire time. Free wi-fi worked just fine. Staff was very friendly, we didn't need them every day-no problem- and our "do not disturb" wishes were honored. During our stay we also noticed several more upgrades and renovations going on which didn't disturb us at all during our stay. I will definately be returning again soon when I am back in the area! read more

I stayed for a full week this time and loved it as much as last time, can't find the option to load pictures. But i have now become a choice privilege member and can't wait to try different choice hotels read more

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My wife and I stayed at the Concord Clarion for 5 days. The hotel was good enough. Nothing fancy, but the rooms were big enough to handle two people. We did not get maid service one of those days. I think it was a miscommunication with the room attendants. We forgot to put out the DND sign before we went to sleep the prior evening. We get a knock on the door and the maid (who speaks very broken English) asks if we want service. My wife says, "Not right now. We are leaving soon." I guess the maid thought we did not want service at all and therefore, nothing was changed that day. This was not that big of a deal. We stayed in room 115 which was next to a room the hotel maintenance staff was remodeling. This was good because we did not need to worry about noisy neighbors on that side. The noise level overall was acceptable baring a few instances with inconsiderate guests. One night, around 11pm, a woman was on her phone outside having a very loud conversation and another night someone had a very loud TV going. These are not faults of the hotel, of course, but it does get annoying having to deal with idiots. If you like a firm mattress, do not get room 115. This mattress was extremely soft and hurt my back when I woke up. The grounds were clean and the front desk area was decent. Overall, three stars. Not fantastic, but not the worst hotel I have ever used. read more

First we booked the reservations on booking.com, only to find that to be the first mistake......they took the money out of my finance account but when we went to check-in they had no confirmation of this transaction, we also was not informed there was a $200 hold which would have been good to know as we might have went somewhere else. Bed was very uncomfortable no mircowave or fridge available in the room no table to sit your laptop or eat on, the dining area the booth seats where old and very out dated in my opinion it was not as good as what is looks and we will not be using Clarion in the future. Karen at the front desk was AWESOME, hats off to her for being so informative and polite I really liked her!! read more

This "hotel" is technically a motel which has been masked to look like a hotel. It is an old Holiday Inn where I stayed eons ago. The rooms are basically the same with slightly different furniture. The outdoor entry never felt safe to begin with, it still doesn't feel safe now that Concord has become a ghetto. I was going to go to the nearby Walgreens for some forgotten shampoo, but dropped the idea when I saw the bars on the entry doors, and the clientele looked armed. I was first assigned a ground floor room that smelled awful, complained and was reassigned to a second floor room that smelled of cigarettes when I paid for a non-smoking room. I worried my car wouldn't be there when I awoke in the morning, and I was afraid to venture out in the parking lot alone after dark. Don't let the work out room and ridiculously long entry way to the lobby fool you, this place is a dive. Pay the extra twenty bucks and stay in neighboring Walnut Creek. read more

Hotel staff is rude and unhelpful. I booked a room for a bride and groom for their wedding night and went in early to check in for them and set up some gifts and champagne ect. Girl at counter was rude. I was worried there would be issues! Of course there were. The room was disgusting. Broken furniture damaged furniture. Disappointing. Pics on website look way different. But I let it go. I made sure when I made the reservation and when I checked in that the bride would have no issues. They had her name my name all the info just in case. Well when she went to the hotel. Apparently there was no reservation and she was basically told too bad and they could not help her. She did not call me since it was after midnight. So they went to her parents house. Nice wedding night..... I found out a few days later when she got back from her honeymoon. I called hotel and basically was told I'm SOL and they can't help me. I asked for management and apparently they were management. Unbelievable. Thanks for ruining my friends wedding night!!! I'm out 200- for room and gifts. read more

I have to say in several aspects I was disappointed. Went to the lounge area and the bartender was the only one there. She was busy messing with her phone and didn't see me until I had to call to her. She couldn't hear me because she had the music so loud no one could communicate there. I also put a deposit down on a meeting room for a future seminar. I was given no receipt and was told the next day I would get an e mail as a receipt. That didn't happen either, I had to call and remind him I had paid cash for the deposit and still had no proof of that. The one bright spot was Lorraine at the front desk. She was very friendly, professional, always had a smile, and took care of any and all needs I had. Overall not a good stay, especially at the cost per night. I can't say I would recommend this hotel to others. Had a further incident upon my check out. The manager on duty, Robert Davidson, accused me of attempting to steal a microwave from them. I had my own microwave, along with many other appliances as I travel often. He said if I did not give him my own microwave which he indicated was the property of the hotel, even though he would produce no record that I had in fact ordered a microwave to my room, he would call the police. He also got very aggressive and simply took the microwave off of the cart. I will follow up with a police report, as well as contacting their home office and my own lawyer. This worthless idiot has to go, he is bad news and tried to intimidate me on what was already a very bad day. I will not rest until he is terminated, and my microwave returned. read more

I never had the chance to stay at this property, and I am very happy for this. To start when I booked my room in December for an event in March I was told they needed my credit card on file to HOLD the room, no charge until I checked in, This is normal for booking any room at a hotel, I am very aware of this as I do travel often. About a month later I was looking at my credit card statement and it had been charged for the entire amount of the room, not hold but an actual charge. The agent at the hotel argued with me about this, she kept telling me no we only use the card as a hold. When I asked to cancel the reservation she told me it was non-refundable so I kept the room. Within days of fist talking to this company, the event I was attending was cancelled due to the coronavirus. I attempted to call them back but was not able to reach them, as was the case also the first time I spoke to them. I only was able to get through to them was through a third party who transfered me to the hotel. This worked the first time but not the second time. As of today, I can not get through to their phone line. I ended up calling my bank to deal with the situation from here. I will never stay at this hotel. I have stayed at other Clairons, not real impressed with the service but it was ok, this really has turned me away from the brand completly. I do not reccomend the Clairon for any reason or any of their properties. Poor guest service and retention. read more

I I booked a room online for $120 the day I went to check in the room was $75 online on their webpage I called to see if they what are their prices online they said no it was only 120 I came and checked in and they said that it was in the newly remodeled side was walking up to the room and the wallpaper was falling off the walls, chipped paint on the floor it was ripped in the carpet when I got into the room the wallpaper was falling off the walls and also chips in the wall I went to try to turn on the light and almost got electrocuted the switch with a sensor the did not work I went to call down and both phone in my room did not work I went to go wash my hands before I walked downstairs turn the cold water on put some soap on my hands went to rent it off and it was scolding hot they have the hot water in cold water reverse walk downstairs in my pajamas to talk to a manager and there was not one on duty I talked to the gentleman at the front desk and he said that he could do nothing for me no customer service no care for the customer and I'm still stuck with a hundred twenty dollar bill would not recommend this place to anyone !!!!!!!!!!!!!!!! read more

I wouldn't give any stars if that was an option. Stayed here a couple months ago. The first room we were given had long black hair all over the bed and on top of that there were blood stains on the comforter! So gross! Then when we told management, they moved us to a different room in a different wing. We hardly were in the room but to sleep. Bed was fine but when I got into the shower in the morning, more long hair rolled off the shower curtain. It was vile! We left immediately. Management offered us free breakfast- as if I would eat at a place already proving to be unclean - and 50% off a one night stay- as if I'd ever stay there again. No thank you. They were polite and apologetic but two gross rooms!? That's a problem. read more

Hotel Lobby was nice and clerk was very friendly. Room was filthy. Most rooms were under construction or being used as storage. Smell gave me migraine. read more

I have been staying at the Concord Clarion since November ( on and off as needed when traveling for business) and i must say that the new management has done a great job improving the quality of service here. I never have a problem reserving my room and if and when im unsatisfied for any reason all i do is call the front desk and they either send one of the hotel staff up to my room to correct the issue or hand deliver keys to a new room... The Ladies that work at the front desk are AWESOME... i know them all on a first name basis, they are all very respectful and eager to help... If they cant help they have no problem finding the solution... I usually dont write a lot of reviews unless they are bad ones but i must give credit where credit is due... Jessica, Erica and Charmaine are the ladies that i have had the most contact with and no matter how difficult i am being at the time ( Trust me i can be VERY difficult) they remain calm and respectful... I hope their hard work and good work ethic shows and they advance within the company... The Manager is very welcoming and makes you feel at home here... I will stay again and again and again as long as they will Have me... I dont know what happened when those other reviewers stayed here, mabey it was before this new management took over... i dont know but my stay has never been anything less than perfect... and they have hot breakfast every morning... with scrambled eggs and sausages... what else can you ask for? read more

Redundant to echo all the other reviews, but I will say this place is awful. Worst hotel I've ever stayed in. Staff was not accommodating, rooms were old, creepy people hanging out in and around the hotel. Police showed up for some reason. I didn't feel safe. Never again. read more

Will definitely be back, the price was right, the restaurant was great and the room was adequate. No frills, but for a 2-digit price what else do you want. read more

This is really a multi-story motel pretending to be a hotel. The pool was "out of service" which was annoying but maybe just bad timing. But I found several things annoying during my stay. Apparently, this hotel was "remodeled". I'm not exactly sure what they "remodeled" as the carpets were worn, the paint was faded and chipped everywhere, and the elevators creaked in a slightly unnerving way. The sign by the elevator on our floor pointed to vending machines that didn't exist. The ice machine on our floor was unplugged. The housekeeping were gossiping outside our room at 8 am which made it impossible to sleep-in. The drapes were the style that you couldn't close the blackout shades, so we were blasted by sunlight at the crack of down. The room was "OK" and the free breakfast was slightly better than the institutional grade food I'm accustomed to at 2 star type motels. Priceline rated this place 3 stars. No way. I'd give it somewhere between 1.5 and 2 stars tops! read more

The rooms are adequate and clean but the front desk customer service and management communication has some serious traing to be had. After a very crazy day of catching the trolley, my 7 yr old vomiting while on it, us having to quickly catch another back, then catching the wrong one, which made us have to walk 6 blocks (all while my husband carried a 50 lb kid), we finally get back to our hotel. I call the front desk, ask if they have a guest laundry room. She says, "Yes we do." Me "Do you sell detergent?" Her "Yes, but we are out." Me "Where can I buy some?" Her "There's a Safeway." Me "How do I get there?" Her "Ummm.. I don't know...Its just on other side of freeway. " So, after heading out, finding Safeway, purchasing detergent, I come back, lug a big bag of clothes to laundry room and ...guess what!! It's FRIGGIN OUT OF ORDER!!!! Really!!?? WTH??!! So now my husband and I will have to get up early, go to a laundry mat and wash clothes. Uggggg! read more

For the money they charge stay away. As I travel extensively and have to work in hotel rooms it was quite a disappointment to have no internet. The shower was terrible (hardly worked at all) and the peeling paint was not attractive at all. Would pay $100.00 more just to NOT stay in this hotel again. read more

DON'T BOOK HERE. This hotel is AWFUL. They canceled my reservation--that I had made through our work travel site, fyi---this system NEVER allows me to make a reservation to a hotel if the credit card is expired---and said it was due to the credit card being expired and that was an outright lie. They had over-booked, so it was their duty to put us up in another one of their properties, which they didn't. My other two co-workers spent the night here (their rooms weren't canceled) and they had an awful slumber due to hotel being too noisy. Very disappointed and unhappy, will NEVER book here again. read more

was also nervous after reading the yelp reviews, after booking. I paid thru Hotles.com and had no issue with a $200 deposit. I stayed for a week and I think the price was fair. This hotel is old and well used. It could use new carpets in the rooms, at least the one I stayed in on the 5th floor. It was relatively quite, but it is in the middle of a city next to a freeway and airport, so what would you expect... Parking is good, the restaurant hours are breakfast and dinner only. The bar is OK but they played music that was not always to my liking, but that is normal. Room service is 4:30 to 10:00 so I did not bother with it. Breakfast was free with the room but it was exactly the same every day, cold eggs, pancakes, sausage and bacon etc. The room was good. I looked and did not find any bed bugs at all. The bed was clean and very comfortable. The shower was tolerable with very low pressure and it took probably 5 minuets for the water to get hot. I think I may start traveling with my won shower head and a wrench as this seems to be a problem everywhere. Over all it was three stars and not a penny more. I might try the Crown Plaza if I need to come to Concord again, but they cost more. read more

Stayed this past weekend at the Clarion Hotel with my boyfriend and let me tell you, we were not pleased. This place should be renamed the Clarion Motel because it truly did not look like the pictures at all but for the price of $95 on hotels.com, we decided it'll do. When him and I first got there, we were not welcomed and the woman that checked us in seemed disinterested and rude. Later that evening, we checked back to ask about late check-out and a different woman kindly accepted the request but the next day, I had a housekeeping lady open our door with our "do not disturb" sign hanging in mid-brushing my teeth and asked when we were checking out. Thank God the doors were double locked. Also, the fitness center has one rack of weights, 2 treadmills, and 2 ellipticals and looks like it has not been touched in a long time. Unfortunately, we will not be booking a night at this 'motel' ever again and will book a room with airbnb from now on. Positives: the bathroom was fairly clean, nice clean king size bed, didn't have to pay for parking, and the location of the hotel is great as it is close to Sunvalley Mall, Target, and multiple chain restaurants. read more

To me, any Motel is better than this "Hotel", spider web over the ceiling , stain on carpet, bathtub drain clogged that I have to take shower with foot inside dirty water. air condition not working right, and the night I stay was hot day and my room is on top floor, almost 80 degree inside room even at midnight. complaint to front desk and two young men send out but doesn't know what to do. radio back to front desk confirm nothing they can do, and one guy suggest I should sleep with door open? and same night that someone playing a joke and cause alarm went off at 1:30 in the morning, woke me up and because the heat in my room , I went down and sleep in my vehicle. and about 3:20am, Napa earthquake shaking so bad and I thought the big suv next to me going to fall on my car. complaint to front desk next day, woman name Maria call me but tried to accuse me that I'm trying to scam them, I was just make up the story, but she will talk to the front desk and the two guys came to my room to confirm my complaint,also she will make sure the" GERERAL MANAGER "will contact me, you know what, so far no body call. I really don't think they give a dam at all. To me, if you try to save money, go find a Motel 6, it will give you better service. for the prices you have to pay to stay in this dump, pay a little more and go to a better hotel. and it just my thought. read more

My husband was overcharged for his stay and the staff was completely unhelpful when we called about it. He has a receipt for his stay, but the checking account was charged for another day. The woman told us it is a bank error, which it isn't. When I called again to talk to the manager, there is a recording that just says no one is available to take a call. I tried the reservation number, thinking I'd get a warm body, but got the same outgoing message. What a shoddy operation and a rip off. read more

Everything was going good until breakfast they ran out of eggs two days in a row early in the morning!!! Wtf...

The Lobby was great, the bar and restaurant were even better, we ordered dinner and the cook came out and personally asked us how thing were. I would move the breakfast time from 7am to 6am. The Staff was friendly and we never saw a bed bug. We stayed in room 411 which was very small. Our friends stayed in room 216 that was a lot bigger and they paid less. I did know about the security deposit a head of time and the beds were very comfy. The House keeping staff is a 10 star, they are awesome. The only thing that would keep me from stay here again is the cost, it was not worth the money at all. read more

Sorry to report that this hotel is terrible. Booked through Hotels.com. They didn't recognize the confirmation number given to me for the reservations which was upsetting given we waited 25 minutes to get helped. Once in they gave us a room that was already occupied (we walked in on a person). Then when we got our room the carpet was soaked with water. We had to walk with our shoes on the whole time and feared that our clothes would drop on the floor. Not to mention the screaming form the parking lot. Even on a budget I wouldn't stay here. read more

Crappy room for the price. Old and outdated. Tiny bathroom with little privacy from the rest of the room. The "free Wifi" was down or disconnected every 3 minutes, and I did not realize at first so we spent a lot on data. The balcony near our room in the back forty with an external entrance is sagging and scary. The elevators are about 1/3 the normal size or big but take forever to get the message to go somewhere. Just not worth it for 2 queens. I stayed at a nicer Days Inn in the middle of nowhere New Mexico. The room had very worn and dirty walls/carpet and fixtures. Not enough plugs for our devices. And the Wifi did not work at all. We would log in, then it would disappear. The bathroom had the sink basically right out in the room. Not appropriate for a stepfamily. Had I known I would have no way to have privacy for dressing except in a tiny tub and toilet room with no ventilation I would NEVER have stayed here. Basically a disgusting out of date room. The only good part was a cooler that worked and a very comfortable bed and crispy bacon at breakfast. Not even close to being worth $145 per night though. Only worth half that at best. I used to love quality comfort clarion and recently stayed in a quality that was lovey, in Oklahoma. This one in Concord was not at all up to par for being in the most high tech region and the place with the highest rents in the nation. Thanks for killing your brand. Never staying in one of your hotels again. read more

Where to start? Wish I had listened to other yelpers and wish they had disclosed that the hotel was under renovation before I had booked, not after in a confirmation email at the very bottom. Don't request early check in. Bc they will tell you no problem when booking but even at 2:30 will tell you your room hasn't been cleaned when regular check in is at 3- even though you have been inquiring since noon and it's 104 degrees outside. Upon arriving someone was pressure washing the walkway and we had to walk thru puddles of water. Upon leaving they were mopping the front lobby. Seems odd to be doing this at times when it's check in and out time? We also couldn't even get out the front door because there was furniture being unloaded and unpacked immediately outside the front doors. We had to ask the men to box some boxes just to exit the building. Overall I feel like nobody cares or has any common sense at this place!!! The ridiculous coffee maker in the room didn't work. Even after having to unplug either the fridge or microwave (bc there was only 1 outlet) it still didn't work. So we went down to the lobby where we had seen coffee the day before only to find a note that says they don't have coffee today. They also want a $200 deposit on top of the amount you are paying for the room....what in God's name costs $200 in these outdated dingy rooms? I should have listened to the reviews. This place is a hot mess. The bartender in the bar was nice!! That's literally the only thing that was pleasing about our stay. Will not be returning. OH!! and one of the elevators you apparently have to hold the button down to get the doors to actually close and go up. Only figured it out bc another guest saw our confused faces. The cleaning staff just watched us read more

This may be the worst decision in hotels I've made in many years. Filthy, stinky and run down. Almost as nice as Motel 6. Definitely would not recommend read more

I think that the remodel and new ownership was a great Idea. The room are comfortable and the place was clean. The cost for my room was $123.72, yet they charged my credit card an additional $240 for incadentaals. That was on 6/26, I checked out on 6/27 and as of 9:45PM on 7/2 I have yet to get the money credited back to my card. When contacted I was told the charge was only $200, yet my credit card statement shows different. Not to mention I was was not given a receipt on check in or check out.I am sorry but the Charge of $240 or $200 should not be more than the room. In anycase they have have not been helpful in resolving this issue read more

Looking for a hooker or drugs? This is your one stop,shopping place! Pimp even on site to harass the working girls at no extra charge! Rooms very old. Didn't have fridge or micro wave. Mugs in the bathroom rather than paper cups to use. Security lock was broken on the door, called desk plenty early to have it fixed before the evening, no one came at all. *** would give this place a .05 star if possible. Breakfast? Fake eggs, luncheon meat for "ham" better to hit up Denny's $2-4$-$6-$8 down the street. Definitely would like to follow up with corporate and local police about this place. read more

We booked 2 rooms for 3 adults requiring 3 beds. When we arrived they gave us 2 rooms with queen beds in opposite buildings with 2 beds. At first they said they did not have a roll-away but after some persistence on our part, she remembered they had one.One room smelled of mold (in the newer wing), the sheets on the roll-away had not been changed, and the air conditioning went out around 3 a.m. in the second room. Needless to say, no one got a good night's sleep. read more

Very disappointed in how dirty the hallways were. Parking awful. Looked like drug deals going on in parking lot. Didn't feel safe. Would not recommend. Booked for 2 nights but left second night. Didn't stay. read more

Our company was working in the area and we needed a hotel close to our job site. Since I needed to book multiple rooms, I was connected with Colleen Holsinger, the hotels Sales Manager. Colleen was extremely friendly and helpful. We had to juggle some dates and she was so flexible. Our crew was happy with the hotel and we will plan on returning when our project resumes in a few weeks. read more