Dirty mirror, dirty cups not replaced, no new coffee replaced. Left sitting on counter??? What the hey read more

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Unless this is just for a one night stay on a long road trip, keep going. Two nights here and problems both nights. Leaky sink and soaking wet carpet had to ask to be moved. Next room had ripples in the carpet, only one towel for two people ( must I call two times for something that should already be in the room!?!) a drawer missing a piece that left a nice cut with splinters on my hand and the bed was horrible. Had to sleep on the edge or I rolled into my partner. The parking lot is used by local companies to park their work trucks and vans ( all double parked because they are too big for the spots) so parking is a problem. Continental Breakfast? Frozen JDean sandwich you nuke yourself or oatmeal. No fruit or bread. read more

Clarion Hotel - Raw, jagged edge on drawer. Found it when I got cut by it. - Hotels Near Me - Concord, California

Amazing service specially with the server in a breakfast area!! ,great food ,i love breakfast, everybody look so friendly !! Price razonable for al great amenities !!! read more

Ever wondered what it would be like staying in a crack house? Well, this hotel is how I would imagine it. Travelocity listed this place as a Three-Star Hotel. Wow! I would hate to see their Two-Star or One-Star Hotels! Customer service was as bad as the room. I called and asked where the television remote was and their response was to look around the room, behind the furniture and under the bed. I really wish I had not taken their advice. It just allowed me to see how truly filthy the room really was. Huge, nasty, dark colored stains on the carpet made me wonder if some type of small animal sacrifices had been taking place in the room. There was disgusting half-used tube of medicated female cream left on the floor next to the television. Maybe the last guest nicked an artery while shaving her bikini lines and bled all over the floor leaving the stains. The bathroom was frightening! As I stood, ankle deep in water from the slow drain, I wondered what kind of bacteria I was being exposed to. As I looked to the heavens praying for safety from some strange flesh-eating virus, i noticed the ceiling was all bubbled up and stained. The stains were spreading down the walls like they were trying to make their way to the toilet. I went outside to grab some ice and a soda only to discover the machines were all "temporarily" out of order. The signs looked like "temporary" was the new "permanent" in this strange and scary place. The Front Desk Manager offered a 25% discount along with an acknowledgement that even though she was an employee at The Clarion, she would never stay there herself. Wow, that was some advice that I would have loved to have received the night before from either Travelocity or The Clarion. The age of the property has nothing to do with cleanliness and customer service. The management at this hotel doesn't seem to care about their reputation or their customers. (I'll post some photos) read more

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I like this place. Reasonable and rooms are clean. There seem to be a lot of construction workers staying here and they often congregate outside their rooms drinking beer and being loud. Security should squash this because as a single woman I've felt uncomfortable going out to my car at night. read more

If I could give them a BIG PHAT ZERO, I would! My father is a big coin collector. Word is there is a coin show there this weekend. I called and was greeted by PATRICK, kindly transferred me to a female working in the BISTRO, who cut me off mid sentence and transferred me back to PATRICK. Told Patrick what happened and sent me to a voicemail. The picture I am Posting is how many times I called back to get the hours and vendors of the coin show. If this is the service over the phone, initial interaction with potential client, customer, visitor, etc. I WOULD NEVER RECOMMEND THIS PLACE FOR ANYTHING! read more

Clarion Hotel - Don't expect them to answer their phones! Especially when PATRICK IS THE ONE SUPPOSED TO PICK UP! - Hotels Near Me - Concord, California

Although the reception was excellent, I was not happy with the house keeping at all. I told them to wait for me so I can open the door but they never came back. But what bothered me was that two members of the housekeeping getting sexual while cleaning a few rooms next to mine. Also, it was hard to open the door as the key would not work till the tenth try. Likewise, I felt uncomfortable with the person next door as he came out weirdly all of a sudden. And upon taking a shower, I was not pleased with the level of the bathroom's cleanliness. It was definitely not worth the $200 for 2 nights. Never visiting this hotel again! read more

We stayed the weekend here for a church sponsored marriage retreat recently. We used one of the conference rooms for a 40 person seminar, and each couple had overnight accomodations in their rooms. The hotel wasn't fancy but it amptly served our needs . The doors to the room are out in the open, not like other hotels that go out into an indoor hallway, so I was a little nervous, but the room itself was clean, and the bed was comfy. A swimming pool and exercise room is available as well. There were no vending machines next to the ice dispensers, but there were vending machines in the lobby and close to the conference rooms. Another perk to this hotel is its proximity to NB 680. It is right off the Concord Ave exit. If you're looking for fancy accomodations, look elsewhere, but if you need a decent but practical place to rest your head - this is it... read more

Clarion Hotel - Rm 219 - Hotels Near Me - Concord, California

We had booked a 6 night stay, however, after staying one night we decided to leave. The room was dirty, outdated, carpet coming up, no water pressure, toilet barely flushed, and the wifi didn't work. When we spoke to the front desk she said she would only charge us for the one night and refund us the remaining four. We then only received a refund for two nights, saying that we stayed 3 nights, which is an outright lie. When I called, they stated that the reason we left early was due to a family member being in the hospital, which is another lie. They gave me the whole "there is only one person that can help you, and he is out until Sunday" excuse. They owe me another $386.46, which I expect back. read more

I am staying here while my apt gets fixed as we speak. HORRIBLE! 1. RUDE front desk girls who are unattentive and lazy. Don't request anything from them. 2. WI-FI? Forget it. I am tethering from my phone right now. Yea, they will be getting me a credit when I check out. 3. Bed was about to fall apart. I got two doubles and the one I picked to sleep on was all crooked. 4. Lazy housekeeping who doesnt even replace the soap or coffee cups, etc. 5. OVERPRICED VENDING MACHINES 6. Wind blowing machine in the lobby? Was there a flood? The only thing I slightly liked was the free breakfast but even that, the waffles were soggy, eggs not good and mixed with hash browns, weak coffee and oversalted bacon. 32 inch tv with decent channels. Fitness center, pool, and computers in the lobby. Free parking. Close to 680. For 79/night, not worth it. WORST PART OF IT ALL? The window didn't have blackout drapes. Thats right. EVERYONE could see inside our room!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I hadn't been here more than 30 min and I had the police called on me because I was inside my vehicle and they were concerned about it because my "black" friend was sitting outside of it... mind you the car is full of people except for this single person outside the vehicle... we are black too... so when the cop pulled up I briefly explained the nothingness that was going on, he asked for some minor details and went on his way... long story short. My car was fine. And people need to mind their business. read more

I recently spent two nights at this hotel and my review offers positive and negative perspectives. I'll begin with the positive ones: great accessibility from the freeway and close to many dining and shopping options. The first floor is well maintained and exterior provides a good "first impression." The hotels provides free parking and breakfast. The breakfast offering were the traditional menu for a quick bite of hot and cold items. Staff keeps the area clean and breakfast items hot. I found the sports bar favorable for price and selection of the grill menu. Each night an item was featured Friday, I enjoyed a lobster dinner for $14 and Saturday prime rib sandwich for 9 bucks. They offer Happy Hour pricing and quite a few micro brews. House keeping and restaurant staff friendly and outgoing. The negative... Rooms are in drastic need of upgrades! This does not meet Clarion or Choice hotel levels of quality. Furniture appeared purchased at cheap thrift stores and outdoor areas near elevators and ice machines desperately need cosmetic attention. In addition elevator lights did not all work and 4th floor ice machine does not produce ice (checked on three separate occasions. I found my three encounters with front desk pathetic. As I arrived no smile, no welcome, no suggestions - remember this was my first human impression. There was no line or sign why this individual might be distracted - serious need of training; following morning asked if we might have room serviced, 2 hours later housekeeping denied being contacted; on departure individual (no line) again did not offer a smile or greeting until I initiated it. Asked if I wished to receive a receipt, after I requested one explained multiple mistakes initiated and corrected - so if I didn't request receipt how would I be aware of these transactions. Front desk training (all three individual encountered) need customer service training or to be monitored - these should be easy fixes. The hotel does a good job presenting a decorative box, but the insides (rooms and hallways) demand upgrades to meet and compete with neighboring lodging available. read more

The place is filthy. Due to the Vid, they are taking government vouchers to house the bums. Two days ago we reported a pile of fresh puke in the elevator. It's still there, just kind of smeared around a little bit. Trash all over the hallways, and it stinks like Satan's gooch! I stayed here a couple years ago and it was a little worn down but not too bad; I would have scored them like a high 3 out of 5. Now? Is zero a number? We checked out the Hilton across the way and will be moving over there in a couple days for the duration of our stay. We would go sooner, but the management won't let us cancel the rest of our reservation and refund our money. While talking to the staff at Hilton e also learned that the Clarion is also getting vouchers from gruesome Newsome and friends to house people infected with the Vid during their 10 day quarantine. This BS wasn't disclosed to me (nor the fact that I'd be housed next to people that regularly drop deuces on public sidewalks) by either the hotel or Choice rewards whom I booked our stay through. If anyone in my party contracts the Vid because of this, you better believe that I'll be suing Clarion hotels and Choice for retribution. For $100 a night nobody should have to put up with this kind of garbage. Pun intended. Stay away from this place and help bankrupt them. read more

This place is a overpriced dump, and that's being generous. Room has burnt holes on carpet, light flickering, looks like sperm on the office chair. The front desk personnel was unprofessional. The pillows are the size of half of a normal sized pillow. We are in town for a week and canceled the rest of our stay and booked another place. Phone doesn't work, tv is probably a 20 inch. Stinks in the room. You want me to continue? I keep adding, drain is plugged in shower, hot water dial is backwards so put it on cold if you want hot. Nights still young read more

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It is just dingy all around ( bar and restaurant are nice). Rooms smell weird walls are dirty all the towel racks are rusty. Good access to freeway, beds were comfortable, my room was quiet. Besides the A/C and fan sounded like a semi truck starting in the room. read more

I read some pretty horrible reviews so I was skeptical. I read about the bedbugs but the price was decent. Stayed 6 nights in room 541 and not a single bedbug bite at all. The hotel is a block or 2 from the Veranda mall you can walk and grab good food and drinks. It's right off the freeway. Request to stay in the tower. All in all enjoyed my stay. read more

Clarion Hotel - Hotels Near Me - Concord, California

This place is shot out. Old outdated. I had to go get room keys re-keyed 3 times because the the key machine had been acting up. That is what the front gal said. For goodness sakes, why put gusset through this when you know your key machine doesn't work or is questionable. I was in line with 3 others with the same problem. This place shouldn't even get 1 star for participation.. NOTE TO SELF: this place SUCKS. read more

The wifi doesn't reach at least 3 of 4 levels. It's noisy and smells of cigarettes and weed when you step out of your room. The room smells like the ozone cleaner used to remove tobacco smoke odor. Everything is run down. The staff are visibly and understandably depressed working here. This is the worst hotel I've ever stayed at. Twice. read more

We stayed at the clarion this week as part of a group, we come back every year and the clarion and it's staff welcome us every year with open arms! Thank you so much for having us, we are looking forward to coming back next year! read more

Furniture appeared cheap,missing knobs on the drawers*outdoor areas, near elevators and ice machines desperately need cosmetic attention.WiFi didn't work at all.Stinks in the room.We were told not to smoke in room or we wouldn't get deposit back.$200 btw.Parking around the motel is tight.We were told there was security on site, I never saw any. The floor was covered in stains. The carpet was stained and filthy. read more

Stayed here at the Clarion June 2017. This place is in a state of needing major repair and cleaning. Everything in the room was stained. I truly mean everything. Walls , floors, lamp shade (which also had a scorched spot from the lightbulb), counters, Linens. Looked as though someone had tried to kick in front door. It had a split down the length of it. The Furniture was in need of refinishing or replacement. The furniture of course since is made for hotels. Was still sturdy and functional. It was badly chipped. There were cup rings on the night stands where the maid hadn't wipe it down the night before. The walls were in need of repair and paint. Gouges in the walls. Construction line where they were trying to hang something on the wall with drilled holes where they were trying to find the studs. Also construction lines where they masked off to paint or something on the ceiling. Stains, chips missing texture l. It was filthy near where the trash can sat. Thick chunks of food remanence were easily seen in that area. A big splat of personal lubricant was on the wall near the head board. The carpet had stains everywhere. Not sure if they could be cleaned out with a good shampoo. It was in major need of being shampooed. Heavy dirt all around the base boards. Plus very easily seen dirt trails in traffic areas. There were flies in the room. The coffee cups were dirty. Someone's discarded sugar wrapper was in the coffee rack. The tray where the water cups sat had hairs on it from what appeared to be from two different people. Blond , dark hairs and eye lashes. The microwave and mini fridge were clean. Funny thing about that. When installed the refrigerator they didn't even bother to remove the energy guide from the front of the fridge. When I woke up in the morning. I was itching like crazy. After reading the reviews. I found they have had issues with bed bugs. I imagine that is something hotels can get away from with such a large turn around. I searched the bed and went around mattress seems. Didn't find any live bugs. But did find what may have been shed molts but was unable to verify. May have been the laundry detergent they use. I am sensitive to Tide. That is a common laundry detergent used in institutions. The bed itself was comfortable. I slept good till I woke up itching from what ever the issues was. The towels appeared clean. Except they had someone's long black hairs folded up in them. The floor mat was thread bare in a few spots. Another issue of needing upgrades. The intake for the exhaust vent above shower was coated in grim. All rooms around mine were non-smoking. In my room there were cigarette burns in the cup tray. More in the carpet. The room had the smell of stale smoke. The area of the hotel I was in had open balconies. People stood on the balconies and smoked. The ac units were also on the balconies side. When people smoked it just billowed the smoke about the balconies. Then the ac units sucked it into the rooms. The last issues for me to complain about at this point. The ice Machine on my floor didn't work plus had ants crawling on it. I walked back to the room. Tried t call the front desk. The phone would not dial to them nor any of the other function keys worked. I called about the ice machine on my phone. She told me. Go to another floor. I am mobility challenged. I told her that. She said the elevator is near my room. Which it really wasn't. Plus the elevators were in The opposite direction of the ice machine. To use them. I would have to go to one spot totally opposite the ice machine. Then walk back the other direction. She finally suggested. That she could send the security guard to get me some ice. It was after midnight and I wanted to go to bed. I told her. Don't bother. I will just hobble down and get it myself. After getting back and settled in. The guard showed up. Knocking on my door. Had to get up to address him. It stated on the web site that I booked through that breakfast was available for a small fee. But when I checked in. They did give me a breakfast ticket for free breakfast. It wasn't bad for free. They had hot cereal, pancakes, scrambled eggs, under-browned sausage. Thick bacon. Cold cereal, toast, muffins, small Yogurt cups, fresh fruit. 3 types of juice, coffees, teas and Milk. I was here only one day. Not sure if it changes daily or not. I didn't inquire. read more

Clarion Hotel - Stains all over in carpets. This is just the biggest one - Hotels Near Me - Concord, California

I was in last week at the Clarion Hotel in Concord and the place was pretty clean the staff was really nice especially the front desk manager Kiarah I definitely will recommend staying here it was a very nice visit and was happy to see that the bar was open. This is somewhere that I will definitely be returning again when I come to visit family. read more

Great hotel and despite the renovation going on they provide a great spot to relax and refresh. The hotel has an awesome outdoor pool and the restaurant provides a tasty continental breakfast for all guests. The service is great and I want to thank Stacey head of house cleaning and Robert at the front desk for providing wonderful friendly service! I highly recommend and the renovations being made will definitely make it even better! A nice plus is that they provide a fridge and microwave in the rooms ... very handy to have to reheat your leftovers . read more

I rarely write a review about places, but Jesus Christ this place is the most ghetto hotel I've ever been to. They charged me 500 dollars which I was confused about. I talked with the manager and they said I damaged the bed sheets which if I did I would gladly pay for I ask for photos. They said they werent going to show me them . And they were going to send the photos to my bank. 500 dollars for bedsheets tho these weren't designer fabrics tf . Whatever you do don't come to this place they will scam tf out of you for basic shit. read more

Holy cow!!!!! How do you let me pay for my room with my card. And once I arrive you take my card and change everything in the system and then tell me my card is decline. Twice no three times. Then then tell me to check my account hold up is this a 5 star hotel nope not at all I have been all over California and never has my card decline. At a hotel and I been to some awesome places. And your telling me this bum ass hotel is declining my card. Shut the fuck up. I'll never ever ever come back. I'm sure breakfast is cereal........ not sure if breakfast is but wait there more read more

Warning , Warning ... You may see a good 7.3 rating on booking.com , but beware. We booked a stay for 4 nights and left after 2 nights . Why ? 1) a high percentage of guests were not wearing masks 2) one of the 2 elevators was broken and no one seemed to be working to fix it. We stayed in October, 2020 and we later found a review dated in February, 2020 that described an elevator out of order. 3) the police were there in the parking lot 2 mornings in a row . Not a good sign 4 ) one of the stairwells were being used for a hangout to drink and smoke. Not wanting to take the elevator , we noticed beer bottles and cans all over the stairwell . The doors of the stairwell were never locked , day or night. on the good side although the room was dated with some cracked floor tiles , the room was clean and the bed was very comfortable with a nice pillow top. Stay someplace else if you can afford it . You will be amazed at how "seedy" this place is. read more

WiFi does not work at at all. Loud and obnoxious religious group of people in the lobby and hanging out all over every nook and cranny. We were told it is a Jewish religious holiday but why doesn't the hotel management tell these people to not use all hotel space for their personal use? Obnoxious! read more

I've stayed here frequently over the last 12 months, typically Monday through Wednesday. This is the first time I needed to stay on a Thursday night. First, the location is good, close to things. The rooms are fine but not great. However, for the cost in the Bay Area, it serves its purpose. Be sure to request a tower room because the other rooms have outdoor entrances, are older and more tired. They feel less safe if your a lone, female business traveler. The issue is that the onsite restaurant is terrible. I often work late and return the hotel at a later hour and prefer lodging where I can grab a bit or get room service. I can't believe the hotel puts up with the awful service, mediocre food and "nightclub" DJ on Thursday nights. I've eaten at the restaurant three times now. All three times, there is never anyone at the front counter, the bartender (right at the front by the entrance from the hotel lobby) NEVER looks up from the bar or only talks to the people sitting at the bar. It takes at least 15 minutes for a server to appear from wherever they are hiding to even acknowledge you. Forget having a question or needing something else because no one comes to check on you and it feels like you have to flail your arms wildly to get the attention of someone to get your check. Last night, was the first time I had to stay through a Thursday night. If you are a business traveler, I'd recommend finding somewhere else to stay. Evidently, every Thursday the modestly sized restaurant has a DJ and it turns into a nightclub. I arrived late to the hotel, ordered some food to pick up and take to my room. No one at the front counter, a couple sitting in the corner and three people at the bar. The DJ was pumping music so loud, it made your ears ring and your insides rattle. I stood at the front desk 20 minutes before a server came out from the back and acknowledged me. I tried to flag the bartender a few times but he didn't look up one time from the bar. Upon the server coming out, I asked for my food and was advised no room charges. Since I had ran up to my room first to change before getting my food, I didn't bring my wallet. So back the to the room I went to get my wallet. Returned to wait another 15 minutes before being acknowledged. Again, tried to flag the bartender...never looked up. And watched as the same server came out of the back, welcomed two people that came in from the parking lot entrance, hugged them, laughed and clung to them and began dancing to the insanely loud music. Tried to catch his eye a few times and know he saw me. He met my eyes, turned his back to me and continued dancing with the people that were clearly his friends. This was at 9:45 pm. I FINALLY get my now cold food because of the wait, go back to my room for a few bites and crawl into bed around 10:30 pm only to lay there and hear the bass blasting so loud from the restaurant that the windows rattled in the room. I look out the window and can clearly see into the restaurant with the DJ pumping out the music to the same two friends of the waiter and 2 people at the bar ON A THURSDAY. This is not a "resort" or "destination" hotel by any means. It's geared more towards the business traveler. I had an early day on Friday and there was no way sleep was happening. When calling the front desk, I was advised this is the weekly event and the restaurant closes at midnight. I asked why they allow the obnoxiously loud music during the week and was told again this is their weekly event and nothing they could do about it. I asked for the night manager and was told the she (the front desk clerk) was the only one on duty...is that even safe? A lone, young female manning the front desk by herself during the overnight hours? She said she would ask security (the 80 year old gray haired man I saw walking around) to ask the DJ to turn the music down. I'm not kidding you...IT GOT LOUDER. Who was partying? The 4 people in the bar and the servers that don't provide any service? I'm surprised that a branded chain hotel allows this kind of behavior and service for the restaurant that is their to provide for their guests. I will stay again if I'm only there the first part of the week because of it's location and for the money, it's fine and the rooms and clean. But after three times eating at the restaurant and the blatant "ef-you" to turning up the music, I'll never stay there the end of the week again. So beware if you want quiet after 10pm on a Thursday. I can't even imagine what they do on Fridays and Saturdays. I'm not a complainer and am a seasoned traveler. I'm far from a prude and enjoy a good time like the next person. But for a hotel that caters to a more working professional crowd, this was not cool. People have to get up and go to work the next morning. read more

This review is speaking to the lobby and events area, not the rooms. The entry is simply worn out. The flooring has pits in it and the outside entrance area needs paint. The upholstered wall behind the check in desk looks like it's out of the 80's. The furniture and decor looks and probably is cheap. The event area had decent carpet and seating but there was a musty smell which fortunately was masked by the food when it was served. The food was mostly well done though several people with us commented on the toughness of the meat. That said, the chef checked in to make sure service was running smoothly, and clearly is a conscientious employee. Perhaps the company doesn't have the money, but the entrance area in particular needs a complete renovation. read more

Great service. Very nice a helpful staff ! We are there every year for a holiday gathering and the hotel staff does above and beyond to accommodate our needs... Nice clean rooms, very good value for the price they charge. Thank you Clarion ! read more

Was having an good experience at the hotel, until I notice the cleaning staff over looked the soap tray in the shower. There was a small bar soap and grime left by the previous tenet. No big deal; I decided to ask the front desk for sanitizing wipes like Lysol or Clorox. The lady scoffed at my request and said the cleaning group left. I wanted to know how else we can get this cleaned. She didn't want to but suggested she could ask maintenance to come up. Thankfully, the space was cleaned. Only to find out the next day from a coworker checking in at that moment: the front desk lady made a huge deal and announced while contacting maintenance that she (maintenance) was not going to believe the request that just came in. We want clean rooms. Why the issues in remedying when staff fall short. Very unprofessional and rude. read more

This is not a hotel. It's a motel. Large windows from ceiling to floor. You can hear everything on the outside. False advertisement. Would never have chosen this if we'd known it was an old run down motel. read more

First off if you call the front desk and push 1 to make a reservation it will send you to a clearinghouse which wants you to listen to a two hour presentation on timeshares. When I got there my room was not where it was supposed to be and took 20 minutes before the manager came out to put me on the side of the hotel that I wanted to be on. Of course it cost more, well shit what else should you expect. When I got in my room at stank, stank of smoke bad. Upon further looking at the room the closet organizer was bent screws pulled out paint peeling and very cheap repairs done to the room. stay away read more

I was icked out the whole time staying here. The floor was covered in stains. The yellow comforter was covered in stains. The sheets had someone's hair all over it. The blow dryer had hair in it. The bathroom door looks like it hasn't been cleaned in probably 3 years. I have never paid 150.00 at a hotel and been this thoroughly disgusted. If I had just driven 10 hours to get here we would've been gone! read more

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What a total disaster. I was in town with my entire family for my nephews wedding. The wedding was 30 minutes from the hotel. I was the caterer for the wedding and extremely busy, especially before the wedding started. I asked my husband to check in for us. My two grandkids were staying with us at the hotel. I gave my husband my credit card and drivers license so he could check in. He went to check in with the front desk employee named Ruby. Ruby would not allow him check in because we used hotels.com. I spoke with Ruby and asked her to please make an exception because I was not able to leave for an hour just to check in. My husband even had my power of attorney on him which is a legal document allowing him to sign my name. My young grandkids needed time to rest and change. Not only was she relentlessly telling my husband that it was out of her hands, she had the audacity to tell him I needed to read the fine print! I will never stay at a Clarion because of the way my husband and I were treated so condescending by the front desk employee, Ruby. Management needs to teach their employees how to respect their guests. read more

3rd year in a row we are enjoying clarion hotel. The location is very convenient and the staff is very nice. Rooms are clean and that's the most important part read more

Best customer service I've ever experienced. Customer service representatives went above and beyond to help me with my situation! Clean rooms comfy beds and great breakfast what more can you ask for. read more

Stayed in the Tower, room 248 June 28, 2017 (Thursday) This is one very tired hotel. The worst part was the bed was very marshmallow y. Way too soft. The pillows were square and too tall. It was very uncomfortable. Neck hurt both of us and could not sleep on this soft bed. This was the biggest disappointment. Choice Hotels usually are known for firm comfortable beds. Definitely failed us at this location. Will be sure to never sleep here again. If you can't get the sleeping accommodations right, that pretty much kills the whole visit. AND: There were ants on our desk. The shower would suddenly give us a burst of hot water then back to the regular temperature. The pros were: breakfast is delicious. It was a nice hot buffet. Scrambled eggs, bacon, sausage, pancakes, cereals, pastries, coffee, juices. breads......everything was great here. Pool was clean. Hotel smelled clean and fresh But it was very dated. read more

This HOTEL IS AWESOME AND HAS AMAZING STAFF!!! The new owners how ever need to open their eyes that the manager Entiom can not do everything himself although he is doing a wonderful job!!! Entiom not only is a hard working manager his proof that their is still caring individuals out there! I have been coming here for almost a year and seen the difference when the ownership switched and I pray they owners get it together before they lose their back bone aka Entiom!!! Entiom handles every customer as if he would handle his family with a kind heart and an open mind! The rooms are clean and all staff are caring!!! read more

During the second night of my stay, an extremely loud alarm went off for hours. My wife and I got zero sleep. I proceeded to initiate a refund request for the one night. The first two times, they redirected me to the general manager's number and he never returned my calls. I then called the main customer service line and got in contact with one of their customer service reps after being on hold for almost an hour. After explaining to him the situation, he put me back on hold and then HUNG UP. This is extremely poor customer service and I will not be staying here again. read more