I just had Freedom Pool Service do a repair for me. As always, they are a pleasure to work with…read more Their staff is knowledgeable and takes the time to make sure you understand what needs to be done, what was done, how to maintain your system, etc. This time I had Alan and Jose come out to do the repair. I've also had Alex come out and he is fantastic as well. I needed to have a pump replaced and a part in my heater done. Not only did they diagnose it, but the guys also caught some problems and fix them proactively without an extra charge. They're scheduling system and payment system are automated and very efficient and easy to navigate. Appointments are made promptly and you were able to confirm from your phone. I highly recommend them. I've been using them for many many years and if I could give them a higher rating I would.

I have no idea how this company has a 4.9 rating. Their service is horrible. They dump way too much…read morechlorine and on several occasions we couldn't use the pool for several days. And they recently tried to sell us $1,000 of "parts" to fix the heater and it turns out it only needed an $18 part. Fortunately I got a second opinion from a more trustworthy company.

If you are looking for reliable and professional pool repairs in San Jose, I definitely recommend…read morechecking out JV Pool Solutions on Yelp. They transformed my pool from a green swamp into a clean, blue oasis!Speed: I called and got an appointment scheduled within 3 days.Work: They successfully fixed my broken pump filter and changed the gaskets.Result: Excellent, highly effective service that I completely trust.

Jesus returned my call, was responsive and arrived at my home in less than an hour. He was able to…read morequickly analyze my problem and put me on the path to correcting it. He is now my "go to" solution if I need any help. I highly recommend him. Thank you Jesus.

We've had a great experience with Level Up Pool Service. They come out weekly and always leave the…read morepool looking clean and well taken care of. Everything feels consistent and reliable, which is hard to find. The team is also really easy to communicate with. Emma is quick to respond and always keeps us in the loop if anything comes up. It's been a smooth, low-stress experience overall, and we're really happy with the service.

Excellent service and communication. Our pool has never been cleaner! If only I had known about…read morethem years ago. Great work at a fair price.

This team is fantastic. They have been doing our hot tub servicing now for close to two years. They…read moreare prompt on time Transparent and always get the job done professionally and with courtesy. We recently had a leak in the hot tub and they easily found the problem diagnosed it. Organize a repair and even came back out and checked in with me a couple of times to make sure that the leak was fixed you can tell they care about their customers and making sure that they do a great job. I would highly recommend them.

Sterling pool has more knowledge staff then other places. they recommend the correct set up for…read moresweep so they do not get stuck.

Scheduled a one time cleaning immediately. The service was excellent and seamless. Would have loved…read moreto hire for regular maintenance but they were booked.

I have been a client of Excel for many years. While they…read moreare good at equipment repair and replacement, the weekly maintenance is bad. When they clean the filter, rather than have the debris go into a portion of the yard that will not damage anything (there is an open dirt space 2 feet away) they clean on the pea gravel pathway into the yard which is also a dog run. Every 4 weeks I clean up and remove debris and add new pea gravel. I finally complained and the response was a big so what. I can't imagine anyone would want that debris dumped on the pathway to the yard. Once brought to their attention you would think they would apologize and make it right- no way. response was "your pool needs the filter cleaned every 4 week because it gets dirty fast" ok - that has nothing to do with the issue blame the client. not a good company to deal with.

Highly Recommend - TC Saved the Day! Today (Saturday) I…read morechecked my swim spa chemicals and discovered the water level had dropped by about a third. I immediately started calling the Bay Area spa companies that Grok recommended. Only TC picked up the phone. He calmly walked me through troubleshooting over the phone, helped me identify the issue, and guided me step-by-step until we stopped the leak. I was honestly shocked and so grateful that he took the time to help me on a weekend without even being on-site yet. I can't thank him enough. This level of genuine customer service is rare. From now on, TC and his company will be my only call for any swim spa service.

I had a couple of not so great pool service from other providers based in Burlingame and came…read moreacross Peninsula pools. TC and his son were great at addressing our pool problems. Our pool guy, Martin, is the one who comes in weekly and does a great job. If you're around and have questions, he's happy to answer/show you.

Jeremy came out and did major resurrection of my pool when our regularly scheduled guy disappeared…read more I had him out again to do a cleaning of the filter with an agreement that it included a tutorial on how I could do it myself next time if I wanted to try that. Patient, complete, and no upselling. Great to work with!

Our pool was turning green and some equipment needed replacement parts. Jeremy took care of it. He…read morehad to come out 3 times before the pool sparkled again. I appreciated the effort. Good communication, friendly and polite. Would definitely use again and recommend to others.

Rise And Shine pool made weekly pool service and they were super reliable. always come Wednesday…read moremornings between 8:00-noon. The tech is friendly. They send a pool report right away with a photo, chlorine, and pH levels; I can tell that the chemicals are where they're supposed to be. Andrew, is always easy to get a hold of, quick to respond to text, and happy to answer questions. Overall, just solid and dependable service. Would definitely recommend; it's nice not having to worry about the pool each week. Very reasonable prices.

Andrew and the Rise N Shine team are very experienced and professional. The weekly report they…read moreprovide with pool status and suggestions is quite informative and helpful. They have done a great work on my pool and I really appreciate it!

Very responsible, clear communication. More than 20 years of…read moreexperience, The owner is a know it all (in a good way)

Not dependable. Does not answer phone calls in a timely manner. And in the Spring of 2024 he came…read moreto fix our salt water pump. He said he would be back in a few days to fix a valve that he broke while he was trying to fix and it was over two weeks before he came back. Then I asked him to look at our in ground hot tub and he cut the lines to the hot tub in the pool house for some reason and left and never returned any of our phone calls!

After using their pool services, I was extremely disappointed. The owner's son consistently failed…read moreto clean the pool sweep bag, didn't brush the pool regularly, and never drained the dirty water from the filter tank after cleaning the filters. Despite charging the highest fees in the area, their work was subpar. I ultimately fired them after discovering that his son was only adding chemicals to the pool without even removing the leaves from the basket. I then scheduled another company to inspect the pool water quality, and the results were alarming: Calcium level: 80 ppm (should be between 200-400 ppm) Phosphate level: 500 ppm (should be between 0-125 ppm) Clearly, the previous service was not maintaining proper chemical balance. Their lack of honesty and professionalism left me no choice but to switch to a new pool cleaning service. Someone posted, "His son literally spent 4-6 minutes from arrival to departure (video proof)"--and that's absolutely true. I wish I had seen those reviews earlier so I wouldn't have wasted my money on such poor service. I also have video proof showing that his son spent less than 5 minutes from arrival to departure. Stay away from this company.

I have since found a new pool company and their claims: 1)…read moreLittle quantity (phoshate) used by Jon and poor timing (before rain) have little effect 2) Extra $740 (2x per year) on 130 "new" clients = $96,200 unethical revenue / yr 3) App. $300/month w/ added seasonal clean Existing customers= check your statements