Clarkson Eyecare Worthington billed my visit to an insurance policy that isn't mine. I've never had that coverage, my name was misspelled, and it's unclear how my actual information was skipped. Mistakes happen, but errors like this make it hard to trust this practice. It is also proving hard to clear up. read more

I've been a patient of Dr. Rhodes for many years. Always kind and provides a complete exam. The staff have been friendly and helpful. As a team, they have answered all my questions and helped me to be comfortable during visits. Great location in Worthington and highly recommended. read more

While the exam and glasses selection went well and I paid for my glasses I was NOT told that whatever charges my insurance did not cover they would send to a 3rd party collector. This should have been made clear to me at the outset. Jim G read more

My experience with Doctor Rhodes was excellent. She was informative and professional. I would highly recommend her to anyone. Cathy Abbott

I was very happy that I went to Clarkson Eyecare (formerly Rinkov Eyecare Centers) in Worthington. My first time was in Downtown Columbus on Gay Street 3 years ago, I had a good experience there and got the glasses that matched my face. Since I have been working from home since last year, I began to realize that it was closer to my home and I chose Clarkson over other providers because it was more convenient for me. Also, it is close to the Dairy Queen in Worthington. The staff and Dr. Jana Rhodes took great care of me in getting my eyes checked and they had the frames that I wanted on the internet & it was available. They took my insurance on most of the things I needed. I like they have no-line bifocals along with Transitions lenes. Looking forward to getting my glasses from in a few weeks. They moved from close to Worthington Mall, to closer to DQ in Worthington. It was a great experience going to Clarkson Eyecare. read more

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Dr. Kamer is the man! He definitely makes any clients day enjoyable even if they are dreading their eye care appointment. I will not leave him because I know I can trust him. He's been treating my eyes well for over 10 years. Although as I said in my previous review, when the time comes I will have the lasik procedure to correct my vision. As of now, the procedure is not in the books until I can afford it. I'm not scared of it because I've wanted it for a long time and talked to other patients who have had it as well as the doctors so I'm prepared for what's to come. Recently, the office got all updated equipment which can scan your retina and do exams more thoroughly. I like it because it's a 3D lens that takes pictures of your eyes and tells you what's going on there. In addition, I am grateful for Dr. Kamer's staff because I didn't have vision insurance for a year and they made sure I would have plenty of contacts to last me until I can come back! Still recommending Dr. Kamer to anyone looking for a good optometrist. Him and his staff are all friendly and explain everything very well to you. You know your in good hands when you come to this office! read more

I booked an appointment online a week in advance, as a brand new patient, got right in. The appointment started on time and was a thorough eye exam. Frame selection was fun, the tech was very helpful. I am so glad I found this location! read more

Rinkov...Really Bad experience... I had been going to Dr. Kamer at this location for years, my whole family loved him and the staff. So sorry, he moved. Thought it would be an easy transition with the buyout. Scheduled appointment for an eye exam, was charged for a contact lens exam, was told they would retain that information through the 2015 benefit year, then told they didn't keep it (?), lost my insurance benefit for the year. Asked for a copy of my spectacle RX, never received, called back several times, no one returned calls. Called another branch and finally received copy of RX, was told owner would contact me, but never received a call back. Very unprofessional, terrible customer service... read more

If you want nickeled and dimed on service, this is the place to be. $130 for a "contact fitting" that could take an hour is absolutely insane to ask. It isn't even with a doctor. Plus your services are printed off all on two sheets that make no sense for service and retail. Look else where. read more

I was with the original Rinkov Eye Care but stayed because I like Jana Rhodes, O. D. I really like the new office and since it is downtown Worthington convenient from my work and home. Felt very safe everyone was wearing a mask. I would recommend to a friend. read more

Rinkov purchased this practice several years ago and I stayed as a patient still seeing my regular optometrist. A few things changed around the office but I was okay with it as long as my doctor was still there. Today, I walked in and they scheduled my annual appt with a new doctor without telling me. Apparently my regular optometrist is now gone and they failed to send out a communication to his patients, instead they felt as though we would all be okay with showing up to a new doctor. Surprise. New doctor is great, very kind and thorough. I just prefer to know before showing up. read more

I had a great experience with Dr Rhodes and her team. I was in desperate need of a new set of contacts while on a business trip. Dr Rhodes and her team saw me immediately, got me what I needed and even sold me a fantastic pair of glasses (on a killer sale!). I was so impressed and grateful for their services. Thank you! read more

Had a 12:40 pm appointment and didn't get seen until 10 after 1. After the 20 min exam waited another 30 mins to see some one for glasses. Over two hours for what should have been a 30-40 min appointment. Terrible. read more

My son and I had our first appointment here today and I am very impressed. It's a small office and they allowed us to do our exams together, as my son was a bit apprehensive. The doctor found a somewhat serious problem with my son's vision that hadn't been previously identified. Something that could've caused his vision to deteriorate over time if left untended. Both of our exams were very thorough and I felt like the doctor really took his time with each of us. He was super friendly and explained everything in plain terms without talking down to either of us. He couldn't have been better with my son. My son actually asked if he could come back twice a year like the dentist, lol! The office staff explained our insurance benefits and we discussed what was covered before I was charged. They were very transparent. Seriously, this visit could not have gone better. I also want to add that at almost 39 years old I still have perfect vision! Okay, that's just bragging but, whatever, I'll own it! read more

I've been going to the practice for 15 years and it was the BEST when Dr. Kamer owned it, then he moved out of state and sold it to Rinkov and I've had nothing but unpleasant experiences here. This post is concerning my visit last month which has multiple parts to it unfortunately. I am a glasses and RARE contact wearer. I was asked about 4 times if I wanted to order contacts that day in which I responded each time that my insurance will only cover one and I need new glasses. In the examining room Dr. J(can't remember her name, starts with J) asked me one last time if I wanted contacts and I told her the last time I ordered was in 2014 and I still probably have enough to get me through the year. She told me that if I did run out before the year was up I would need to make another appointment to get something checked (was not explained what exactly it entailed). So basically if I didn't want to have to make a second appointment I could just do it then and all I have to do next time is call the office and they'll ship it to my house! She has me put in my contacts, shines a light and looks at it for 30 seconds and then says I'm done. Only to find out that it cost $123!!!!!!!! Why would that have not been explained to me in the beginning ESPECIALLY when I said MULTIPLE TIMES I don't frequently wear contacts so it was NOT in my best interest to get that done for contacts I will probably not order. What kind of doctor convinces people to have services they don't need? This is where it all began. I then go to select my new frames and Ashley is reading to me the breakdown of my charges. I ask her to turn the screen around so I can see it and I find that she was adding on ADDITIONAL amenities that I did not authorize her to add! She added a $89 anti-glare coat, along with an insurance plan and one other thing I can't remember. These people are sneaky and full of greed. That is not ethical behavior and the intent is to take advantage of people who aren't paying close attention and wouldn't notice these additional charges. Already livid I asked her to send the bill in the mail because I wanted to get out of there ASAP and she tells me she can't do that and I would have to pay at least half (not true, it can be done, every doctors office does it). The next morning I wake up with my eye jammed shut and infected. I call and have to make an appointment downtown to find out that I had pink eye and to get a prescription for antibiotics to clear it. I couldn't wear contacts because of the infection and my glasses were broken, (hence why I wanted to order new ones) so I was with blurry vision for 2 weeks. This was on a Friday so Monday morning I called the district office to talk to someone about 1. my health concerns and 2. the malpractice I experienced. The woman who answered the call was very kind and helpful and forwarded me to the Operations Manager Amy Russell. Amy didn't answer so I left a voicemail......... and I NEVER GOT A CALL BACK. Clearly not only do the branches but the district office doesn't even care for the customers, not even the decency to give me a call back? So now I've received a bill in the mail (thought they couldn't mail things?) for the other half of my visit when I tried to resolve this issue immediately after it happened only for Rinkov to be of no help. My family of 6 and I have been going to that practice (before Rinkov came around) for 15 years and this was certainly the last time any of us will step in that office. I have never been treated so poorly by any health professional in my life and am disappointed in what has come of this place. This office has really inconvenienced me and I suggest anyone considering it run away now. read more

Great experience all around! My appointment was at 8:45 I got scene at 8:46. Friendly, patient on picking out frames and explain my billing. I would recommend this place to anyone who are looking for glasses or getting their eyes checked! read more

Thank you all for making time to see me in an emergency yesterday as a new patient. I made many calls to get an appointment and your answered my plea. I look forward to a long relationship at your wonderful practice! read more

Since Dr. Kamer left, this place has gone downhill. Today I was charged $123 for a contact lens fitting. This literally took 30 seconds. I put in my contacts, the doctor looked at each eye for less than 15 seconds each, and that was it. Dr. Kamer used to charge for this service, but it was less than half of what the new doctor charges. She has lost my business, my husbands business and anyone else who I work with I will recommend they stop going there. That charge is outrageously inflated for the little work that is done. read more

Dr. Kamer, you don't know what you've done to us! This place is now a cluster!!!!!!! Totally mismanaged and disorganized. Used to having someone know my name, my kids' names, chat about life, getting prompt calls from Melissa about insurance/pricing, etc... I'm still not over it even though you've been gone for years... read more

Unbelievably rude manager. I called the office as I was lost trying to find the office - had allowed plenty of time but the lack of ANY signage had me running in circles not trusting google maps and so I was a few minutes late. I had driven 20 miles to get there in rush hour in top of it. My son really needed to have his eyes checked. When I called I was 5 minutes late and very close by. I was told not to come in as I was late, they only had a 10 minute window. There was zero flexibility or empathy. The manager was terrible with no interest in resolving my dilemma or helping my child. My son had a very rapid decline in his vision and I was very worried about him. I rescheduled with a different company the next day!! who had convenient hours, a caring staff and my son got the care he desperately needed. Someone forgot the meaning of customer service. read more