I go to Imperial for all my oil changes. My truck is a 2015 and I love her but she's getting older…read moreand things always seem to pop up, understandably. The main reason I keep going back is Jarett Viens, he's simply the best. He knows his stuff, very friendly and is understanding when he might have to give some not so great news! I knew I needed new brakes and I waited until I knew Jarett was working to go in and talk about prices and scheduling. Imperial Toyota knows it's stuff and I trust their work. Thanks Jarett!!!

2018, Toyota Tundra, Limited, TRD Off Road, 230,000 miles!…read moreScheduled a service and checked out a potential problem with my driver's seat. As always, outstanding customer service provided by: Jarett Viens, service advisor. He made my appointment for me and personally inspected by vehicle. We came up with a plan and also schedule an oil change for me.

I've now had my little red Prius for 8 months, and the car is a continual delight to drive. Fun to…read moredrive, trouble free, unbelievable mileage. Ray gave me a great deal on a terrific car. Many thanks Ray!

I just bought my second car from Ray. I Totally trust this guy, we made win-win deal in 5 min and I…read morewent to the bank and got the check and hand it to him. Two days later my new vehicle was parked on my driveway. Ray went to my insurer and took care of paperwork l, registered the car at DMV, did inspection sticker and had someone install automatic starter. Since My wife and I got disrespected at Nissan Marlboro few years back i will never buy the car through big dealerships and I thank God for Ray and his dealership. I strongly suggest you give him a chance and you won't regret it!

Bought a vehicle, was told the car was never in an accident. It was in accident, I have the…read morereport from the police station......honesty goes a long way, and this place is VERY dishonest!

Great buying experience! Everyone was very helpful! Love my…read morenew-to-me car! It was worth the 45 min drive

This place is the worst. Brought me car in multiple times for same issue; never fixed…read moreappropriately. Then once warranty ran out they offered to actually fix for a discounted price. They are the wordt. Never ever buy or service anything here

Milford Nissan Rocks!!!! We have previously purchased 2 vehicles at Milford Nissan in the past few…read moreyears. We just purchased our 3rd and 4th there in one day. My wife leased a brand new 2026 Nissan Frontier and I bought a 2019 Ram 1500 Classic Express. The care we have received and the expertise of George in sales and Jim in finance are the main reason we return to Milford Nissan. And the vehicles we purchase surpassed our expectations. Milford Nissan is a breathe of fresh air when it comes to car dealerships, they really do care! Thank you George and Jim!!

Everything went smoothly for the process. When we had a couple of "bumps" Cleicio was there to…read morehelp. JJ was knowledgeable, helpful and efficient. Everyone was friendly and seemed genuinely happy to be there.

I'm leaving this review specifically for the SERVICE DEPARTMENT…read more On Monday (3/30), I received a call asking if I had completed a JD Power survey. I explained that I had received it, but it was about 15 minutes long and I wasn't planning to spend that much time on it. The representative then offered an incentive, my choice of a free car detail or a free oil change if I completed the survey. It felt like they were trying to hit an end-of-month or quarterly quota. Which is fine, we all have quotas to hit. I'm always skeptical of "free" offers, so I asked how I would redeem the oil change. Based on past experiences, this dealership hasn't been great at following through on promises. I also clarified that while the car is for my daughter, everything is under my name. The advisor assured me that once she saw the completed survey, she would email me with the details later that day. Since I was commuting home on the train, I went ahead and completed the survey. Free oil change, why not. The next day, I called and left a message saying I had completed it. The following day, I followed up again and sent an email with the same update. By Thursday, after no response, I called again and left a message expressing my frustration and telling them to keep the "free" oil change. At that point, it felt like I was chasing/begging for something that had been promised to me, which is unacceptable and just not cool To anyone considering this dealership: if they promise you anything, get it in writing. Based on my experience, I would not rely on verbal commitments. Also, I want to add. The last time I was there for an oil change was because they sent an email offer with the special price. It was difficult to get them to honor their own special from their website. Ridiculous I will say that Wassim Kafal, the General Manager, was great to work with. Very professional, down-to-earth, and genuinely helpful. Unfortunately, as the GM, he's not someone you're likely to interact with unless you're closing a deal or escalating an issue. As he has a dealership to run which is understandable.

Cannot speak on picking up a vehicle yet, but the sales and purchase process was very good…read more Uncle Mo facilitated our sale and I couldn't be more pleased. He was thrown into the mix last minute, but he gave us care, attention, and quality service. He was extremely open and candid about what we were looking for and looking at. He explained every detail, and even pointed out some items that might need attention in some vehicles we viewed. During the closing, he made sure we understood what was going on and helped us get the best possible deal. I should note that we were cash buyers and didn't have a trade. He outline the fine print before even talking about a deal so we understood what to expect, so there were no surprises. He made sure to call us with all the work being done to the vehicle and strongly advocated for us on certain things that they should cover (and did cover)! I'll update once I pick the vehicle up, but Uncle Mo, Marz, and Gabe made for a fantastic experience.

We drove over an hour to look at a vehicle after confirming details with a gentleman named Bruno…read morewho contacted me based on the info i provided to their online website. Unfortunately, the experience was disappointing. Before making the trip, we were told we qualified for a promotional incentive of up to $2,000 over five months. Also Bruno said he would send us coupons. These incentives along with our $6000 downpayment would have been tools to work out a reasonable figure. After arriving, we were told we did not qualify for the promos and the coupons did not arrive. We also discovered the vehicle was priced approximately $1,500 higher than the online listing, even after showing the advertised price. Throughout the process there appeared to be conflicting information regarding the vehicle's pricing, which created a great deal of confusion and we thought the figures initially quoted were too good to be true. We were ready to sign and then the correct numbers were presented. We were prepared to renegotiate as i said we thought the initial offer was too good to be true and we are reasonable but that was never an option that was explored or attempted. I do want to mention that our salesperson was friendly, courteous, and genuinely tried to help. My frustration is not with him personally, but with the inconsistent information and the overall sales process. The dealership did offer us a very fair trade-in value, which we appreciated. However, they were unwilling to discuss the vehicle's price despite the discrepancies we encountered. After driving more than an hour based on the information we had been given, we left feeling disappointed. My hope is that the dealership and people who explain the promos can improve communication and ensure that online pricing and promotions accurately reflect what customers will actually receive. It would save customers from making long trips based on incorrect expectations and would also help the sales staff avoid being put in difficult situations because of inconsistent information and prevent wasting everyone's time.

As a long-time and very satisfied service Customer at Crank It Over, when Chris took over Metro…read moreWest Auto Sales I knew it would be a place to check the next time I needed a car. They did not disappoint! I recently purchased an older, low mileage GMC Sonoma for a very fair price that they had taken in, did some body and mechanical work, and put up for sale. I love this little truck, it's just what I wanted for odd errands around town. I was impressed that there were no extra "dealer fees" for paperwork or getting the truck registered for me. Shortly after I picked it up, the check engine light came on, and I noticed there was water collecting in the cab by the passenger seat. Chris and his team diligently tracked down the engine light problem, which was fixed with a new fuel pump, and found a clogged drain that was causing the water issue. Where they really went above and beyond my expectations was removing the interior to make sure the flooring and insulation was fully dried out so there won't be any mold issues down the road. Thank you Chris and Vanessa, and the entire team, for making this car buying experience painless, and for standing by your vehicles!

Worst dealership in massachusetts . If you're looking to be lied to, and scammed, pushed out of…read morewarranty to avoid fixing an issue, then this is the place to go !! Unprofessional business, unreliable, will take advantage of a single mother , perfect opportunity isnt it ? These peope will do nothing but advise you to add mileage to the vehicle, in hopes to ignore or take responsibility for the issue. If you were to bring your car to their service department, Crank it over, they will just tell you the car needs an oil change, when i am now 100% rssponsible for collateral damage because the transmission is actually failing. And the vehicle i purchased just 6 months ago, is now unsafe to drive with me and my young child. Chris, the MANAGER encouraged me to purchase an alternative vehicle knowing that the one i was signing for has bad brakes, a hole in the muffler, and now a faulty transmission. Chris the manager told me he is now refusing to help me any further. DO NOT BUY FROM METRO WEST AUTO AND I DO NOT RECOMMEND THEIR SERVICE DEPARTMENT EITHER, unless you want to pay for something that is irrelevant to the issue the car is having !! WORST DEALERSHIP EVER! ​

Imperial seems to regularly advertise one special priced model, several thousand under all other…read morecomparable models - (so called) - on their lot. We called twice, to research, then set up an appointment, which they verified it being available. A 25-minute drive later...this lower price truck "was just sold - paperwork is right here on my desk" - (face down). Of course, other similar but pricier models were each being pitched. Although upset, we heard them out and took a test drive in a another truck that was dirty - and wreaked of dog smell (and hair). Like the Seinfeld episode...our clothes stunk all afternoon. Surprised, for a larger and seemingly reputable dealer - we felt their bait-&-switch internet marketing was as bad as smaller used cars lots. Super disappointing. (maybe we dodged a bullet)...

I just wanted to buy a Bronco. As soon as The found I I had my own financing, the refused to return…read moremy phone calls. I've never experienced this before. I just wanted to buy a Bronco...

DO NOT BUY A CAR FROM HERE ...Pick up your phone people!!!!!!!! Have been trying for since the 16th…read moreand your phones are not picking up cells, business # and emailing your website . I even drove there ! All locked up ! My warranty is running out and I have a " check engine " light issue now since then and codes read catalytic converter issue . PO420 Catalyst System Below Threshold ( Bank 1) This is unexpectable! You have our number to reach back .

DO NOT BUY A VEHICLE FROM THESE PEOPLE THEY ARE LIARS AND THIEFS. They wouldn't allow my friend to…read morelook under the vehicle and after she found out the catalytic converter was rotted. She tried many many times to call and even went down there. They are purposely avoiding her.

After getting a quote from the dealer for $4000, the mechanic at Hometown auto fixed the problem…read morefor $340 Everyone there is so nice and helpful. I really appreciate that their integrity and quality work.

Mike and his crew at Hometown Automotive, incredibly professional from the moment you walk in the…read moredoor. I highly recommend for repairs for your car, or truck, if you're buying a car, and or any autobody work you need done. This is where I would go. Thank you, Mike, and crew for another great experience. Jack Lefevra