Was trying to get a car there got approved for the loan through my bank was told that my trade-in would cover the tax title and license so I drove over 200 miles to get there and they tell me that I had to give them $500 I told them I did not want to put any money down that's why I'm trading in my old car They would not make the deal over $500 so I left and took my Business elsewhere and got what I wanted. read more

Despite being a customer that has purchased multiple vehicles from them, they chose to be cheap and shortcut a needed replacement on a car I was buying. As a result, it broke down several times on that item and for the very reason they chose to shortcut. I ended up having to pay for the replacement myself. I won't buy from them on my next purchase. Additionally, their service department is so small that they are constantly overrun with cars lined out the door. It's difficult to get seen by their service department in Amy reasonable amount of time because they are so swamped being so small. read more

Sadly I won't be utilizing the services of this company anymore. The customer service is the worst. Carolyn was very rude to the tow man I sent to pick up my vehicle. She advised him that I had a charge,which I had no clue what it was for and when I asked what the charge was she refused to come to the phone or even advise what the charge was for. Her reply was that it had nothing to do with her and to contact Oscar (who was out of the office) . I apologized the the towing service for her nastiness. I gave 3 stars because I was so floored at the rudeness that I reached out to a manager and everything was quickly explained and resolved in a professional manner. Carolyn please consider a job change if you can't interact professionally with the public. read more

Michael Mccullum was a terrific sales professional. He was very knowledgable, trustworthy, easy to talk to, and made my purchasing a very positive and satisfactory experience. read more

My service experience was timely, cost competitive, and pleasant. The cashier experience was confusing due to communication with the service writer. The cashier had a impersonal and short attitude. read more

USED THE OLD BAIT AND SWITCH W/ REGARDS TO FINANCING! DID NOT ALLOW ME TO USE MY BANK EVEN THOUGH THEY HAD AGREED TO DO SO PRIOR TO ME DRIVING FROM 1.5 HOURS AWAY... Originally, I  had been working w/ one sales rep on buying a jeep and had copied him on an email w/ my financial institution instructing him to get everything that he needed from them. After getting the credit approval on Friday, he tells me that he failed to get the proper drafting instructions from them when I got ready to come drive the vehicle on Saturday (Strike 1)I called back and asked to speak to a different sales rep because I didn't feel like the 1st guy wanted to deal w/ me. The 2nd rep said that he was a sales manager and wanted to personally handle my transaction since the first guy kinda dropped the ball. Also said that now their policy had changed and they stopped doing external financing at the beginning of March. I asked him to confirm that the sales manager would let my deal go through as planned since we were in the middle of it whenever this "new policy" somehow just appeared out of nowhere. Rep texted back that the sales mgr was indeed going to let the deal go through since we had already started it before the change. FFW to the next Saturday (since I had to work all week) I made sure the vehicle was still available and advised the rep that I was on my way to pick it up. Arrived at the dealership and was greeted by a super friendly gentleman (Lawrence Boyd) and we test drove the jeep. Jeep drove perfect so I told him that I'd take it...!!!  After he started on the paperwork he came back out and said that the mgr was not going to allow the purchase to go through my bank and that I'd have to refinance w/ them or do a wire transfer. I then went to the office to talk to the sales manager (Matt I think) and basically begged him to honor the deal since we had started prior to the new policy. After I told him that I had a Marketing degree and had been in sales, therefore I knew that he could basically do whatever he wanted to do in terms of the new policy, he said "YOU'RE RIGHT AND I DON'T HAVE TO SELL YOU A JEEP EITHER!!! You can either finance it through me or do a wire transfer!"  At this point I was ready to spit FIRE and asked for the general managers number; He gave me Todd Digiornos Card and said that he didn't have a cell # for him. After realizing that he really didn't want me to have the jeep I went ahead and filled out their paperwork and bought it anyway (for two primary reasons.)1. I wanted Lawrence to get the commission since he was so nice and helpful.2. I had fallen in love w/ the black jeep wrangler and was not going to be denied.After they ran my credit, it was all CRICKETS...I then signed the paperwork, loaded my jeep, added it to my insurance policy and headed home.NEEDLESS TO SAY I WILL NEVER DO BUSINESS W/ THAT JERK AGAIN (Sales Manager.. !!! ) The the sales reps (James and Lawrence were super nice but the Sales manager was a freakin' IDIOT as well as a Jacka**)I wasn't going to mention the fact that I think some of it was based on the fact that I'm a young black man but given the year we had in 2020 I think it's worth noting... read more

I drove up from Austin to get a good deal.. and for the most part it was good... but follow-up on concerns I had were NEVER addressed. And they managed to avoid sending me the Customer Sat survey... so don't be mislead there. Maybe I should contact corporate? read more

We bought a Sierra 1500 Denali from Classic, and so far, the experience has been second to none! Bill Maples was our salesman, and I would highly recommend him. He is a great guy and was very easy to work with. I did a lot of research and had a target price for the truck, and Bill found a way to hit that target before I even told him what I was targeting. He was very honest and up front with us on how to get the best price. The only time I have had a comparable experience with a sales person was a man named Dale at Classic Chevrolet - You guys are obviously doing it right! The paperwork was easy, and the gentleman working with us actually got us a better rate than our credit union gave us. I wish I could remember his name. He was great to work with, and got us out as quick as can be expected when signing papers for a new vehicle. James in the service department was great. We had a bed liner installed, and he got us in right away and gave us a loaner to drive while the truck was getting the bed liner and treatment. He worked with my crazy schedule, and I did not have to wait on either the drop off or pick up. I hope all of my service visits are like this was. This was such a good experience, my wife has decided this is where she wants come when she is ready to replace the Suburban. We highly recommend Classic. read more

Onay and Henry, in used vehicle dept, has been so much help from the start. Very intrested in customer service to be on point. Always communicating on EVERYTHING. These two guys have helped alot of my family get their vehicles. Oscar in service has been the opposite. Rude in all ways and doesn't even inform you what he is doing in the process. Didn't even try to help on doing simple work that they messed up on. Then came to find out he brought up a wrong manager that ddnt even say anything to us. So of course when I did get the correct help was a whole different person/manager. read more

I want to share my horrible experience with the service department here at Classic Buick GMC in Arlington, TX. If i could give this place zero stars I would. I chose to fix my car here because I did not want to go to a small mechanic place where even though I knew it was going to be way more cheaper than fixing it here at the dealership. I still chose to do it here because I wanted the assurance that my vehicle was going to be fixed correctly and I was not going to have to worry about it breaking down again in the future with the same problems that I was currently having. I fixed my vehicle they charged me $1400.00 and the very next day it wouldn't start, I kept having problems like this ever since the day they fixed it, of course I brought it back each time so they could see what the problem was but each time I brought it to them, they would tell me the vehicle was not showing any codes and that there was nothing wrong with it and they would send me back home with my defective car. Even though there was clearly a problem with it. When they finally agreed to take a look at it they tried to charge me a $90 fee just to check the work THEY had done a month prior, it was outrageous. Do not come here if you own a Chevrolet vehicle, there is a Chevy Vandergriff dealership right up the street. Also my service advisor Misty was very rude from the beginning, never being attentive or just in general not very kind. Please do not make the same mistake I did and do not visit their service department. read more

3 strikes and your out. I drive about 40000 miles a year and get service regularly, i started going here on a recommendation from my old dealer. 1st time i get an oil change they don't hand me a check sheet at check out. I asked but they didn't have it. When i raised my hood to check several thing tell me they didn't check several things. So i get the service manger and show him. He agrees, tells me he is new and will train his people. 2nd time the tech brings me my cabin air filter. I tell him ill change it. When i turn on my air dirt and debris flys. When i check the filter was put back in backwards, and again windshield fluid was low. Talk to the service manger again with photo proof. Today was handed a check sheet, the tip was the windshield was marked ok, but i have a crack all the way across. This time I ask for service manager and store manger. Told them 3 strikes and your out. Both were apologetic and paid for the oil change but i will drive 20 miles back to my old dealer. read more

We had such an AMAZING experience at Classic Buick! We went through the pre-owned dept and had an appt with Michael. We connected with Rob Holland and they worked hand in hand together to get us taken care of! We came in knowing exactly what we wanted and where we stood financially. He helped us navigate through what was best for us and was honest and upfront, and NO PRESSURE! Even when we noticed a crack in one of the lights, he quickly called Mike, they ordered the part and was already on its way to us before we left his office!! He was awesome and really personable! We were tight on time and had to leave and he got us in with the finance dept as soon as he could! Jermaine worked hard to make calls to get us the best finance rate in the time that we had before we needed to leave. We were in and out within an hour with a great rate and keys in hand! Can't say enough great things about this place and the people that work there!! These guys are truly a team that works together and cares about the people they help! THANK YOU AGAIN ROB & JERMAINE! read more

On July 2019 my mother and I took her 2006 Hummer for repairs at Classic Brick GMC Arlington (1400 E I-20). The Hummer was shaking and the engine /stabilization traction light came on. They ran a diagnostic and informed us that there was issues with the Throttle Body and it needed to be replaced. We went on ahead and agreed to get it fixed and left the car with them Classic Brick GMC Arlington (1400 E I-20) for a week and at /pick up paid roughly $500. On July of this year 2020, the EXACT SAME issue occurred on the vehicle. We went back to Classic Brick GMC Arlington (1400 E I-20) where my mother and brother spoke with Shawn and Justin, where they ran a diagnostic, the drove the car from some distance saw what took place and was told that leave it with them so that they can replace another Throttle Body. 3 days Later Justin contacted my mother back and told that we could pick up the vehicle. When returning to Classic Brick GMC Arlington (1400 E I-20) they stated in order to get the hummer back for replacing the Throttle Body for a second time with in a year would be $750. Justin guaranteed that the fixing and replacing another new one would fix the issue. Which DID NOT. Day 7 of driving the Hummer the same light and issued occurred. We took it back to Classic Brick GMC Arlington (1400 E I-20) they said its nothing that they can do talk but leave the car here and talk to the General Manager. No one could get a hold of him. After constant calling August 31st the General Manager Adam Lancaster finally called my mother back stating " You can come get your vehicle because ain't nothing we can do or fix. we done all we can do. You might want to take it to another GMC but here in Arlington we can't." Taken back by his response we asked for a reimbursement due to the amount of time and money we paid them without the issue getting fixed. Adam Lancaster replied, "No we have done your well and worked on your car although its not fixed we still worked on it." Again my mother asked Even if the reimbursement is not the full amount we need something back because of our vehicle is not fixed. Once again Adam Lancaster and Classic Brick GMC Arlington (1400 E I-20) said "NO to any and all reimbursements." read more

Autumn was a wonderful service advisor! We went in for a tune up and it turns out our car needed a new engine! Throughout the entire process, Autumn kept us informed and treated us like we were old friends. By the end of our ordeal, she knew about our kids and other personal details which made the bad news of needing a new engine as pleasant as it could possibly be. Lisa was also exceptional getting us into a loaner vehicle, and Marvin in used cars was honest and pleasant, walking us through all our options if we decided to trade in. Although, I don't think I would purchase another GMC, I would definitely recommend this dealership purely for their customer service skills. read more

Very over worked and unfriendly service department. Made an appointment for 0830, no confirmation follow up after two days. Showed up at correct time and the department was just absolute unorganized chaos. Nobody knew anything and no one had answers. 15-ish cars lined up but no sense of organization. I wandered around trying to get help but no eye contact and no one cared. Left to go to competitors service dept and had excellent service. read more

I took my car there having a repeating problem that has been attempted to repair twice before. Service writer not sympathetic to reporting the trouble as described. Performed yet another gasket change that has been done twice already in a year. Called out a laundry list of parts unrelated to the fault. Charged me $719 and returned the car a little worse than it was. I raised the roof about it until they gave my money back to shut me up. As far as I was concerned I should have used that $719 at a casino, because that way I had a chance of getting something for my money, but at this dealer it was a guaranteed loss. Back in '11 one of their sales persons was complimenting me on my knowledge of the car I was looking at, but don't show up at the service counter as an educated customer - they can't help you. read more

I just finalized a long distance purchase with the folks at Classic Buick GMC in Arlington, TX and it couldn't have gone more smoothly. From my very first call with Rob Holland on a simple inquiry about a vehicle in their inventory the experience was superb. Rob made sure I was getting all the information available and made sure that as a genuinely interested client I was taken care of and given priority. Fast forward to the decision to purchase the vehicle and secure financing, Rob along with Art in the finance team worked to secure a very competitive deal, as well as provide appropriate warranties and necessary accessorials to protect my investment. They moved to close with the diligence expected of upstanding businessmen. The level of integrity displayed by them both is clear evidence as to why this is such a high rated dealership. Since it was a long distance purchase, upon arrival on a long flight, they made the vehicle turnover swift, easy, and extremely fast so I was on my way to get some rest in my new car in no time. I am one happy customer and would buy from them again in a heartbeat. Thank you. read more

BEWARE!!! READ THIS BEFORE YOU BUY!!!!!!! I just bought a used 2012 Chevy Cruze from Classic in Arlington! When this car was advertised on cars.com it was shown to have had XM radio. After purchasing the car, I realized that it in fact had been false advertised and sold to me by Matt. When I brought this to the attention of the dealership I was told by Matt that XM could not be added to car factory radio and that my options were to return the car or to allow him to install an aftermarket XM unit that would have stuck off the dash and had exposed wires. I found it hard to believe that this was only option and it seemed to be unacceptable of a GM branded dealer to offer such a cheap solution. I later checked with two other Chevrolet dealerships to find out that it in fact can be added in to the factory system. I now had not only been lied to originally about the cars features, but also again by MAtt about what could be done to rectify it! When I spoke to the Matt about this after finding out later the feature could be added.... he told me that they have no way to know what each vehicle has on it. They just enter the vin number into a software that bases their information on standard feature and their ads are NOT specific to the car your buying! BEWARE! However, I also know that they are able to lookup the specifics on each vehicle using GM Dealer World! These people know what they are doing as there are other reviews stating that they have also been the victim of mis-advertisement on cars.com. My issue was forwarded to Larry whom is supposed to be an executive of the dealership! He is the rudest of them all! This dealership does not know customer service. These people are non-caring! THEY ARE RUNNING A SCAM THAT THEY HAVE MADE LEGAL BY USING DISCLAIMERS THAT YOUR NEVER TOLD ABOUT!!!!!!!! Also, if you do buy a car with them make sure you make the finance department slow down and explain what they are charging you for!! They will rush through the paperwork and tack on a TON of hidden fees and un-needed warranties and take advantage of your excitement of buying a new car! BEWARE OF THIS PLACE ALL AROUND! read more

BEST car dealership experience I've EVER had- will definitely recommend Classic Arlington to all my friends & family!

We recently received a request for a call from Adam at the dealership. To what end? We would not waste our time. As far as we're concerned this dealership is at the same level as the the most basic tote-the-note car lot. Zero trust. I'm sure we've all heard that a good experience yields around 10 referrals and a bad one takes away a lot more. Well that'll be the case here if I have anything to say about it and I have. I talk about it and my salesman as often as the topic of car buying comes up. Go to CarMax if you want a good experience. read more

Promised one thing and when we got there it was something entirely different. We did get a "nice" apology from the brother of the owner, but he did nothing to fix his mistake. Very annoyed. Don't bother. read more

I think its comical that all the negative google review responses ask the customer to contact Adam Lancaster, I have tried to contact Adam for 2 weeks now and have yet to hear back from the guy. I have email him, called him, left him numerous voicemails to no avail. Still have not heard from him... I purchased a used car from these guys and literally just made my 2nd car payment on 06/16/2017 and already need a new transmission. I reached out to dealership to try to come up with a solution for this inconvenience but all I'm getting is the run around. I purchased the car on 04/02/17 and by 05/27/2017 I was told that my vehicle no longer had 2nd and 4th gear. I reached out to my salesman on 5/27 and it took until yesterday 06/20/2017 to finally get a response that dealership is washing their hands of this issue. Nearly a month later they are deciding that they cannot help me. Another issue I had with this dealer was trying to get a spare key for this car... I figured a spare key would be thrown in with the vehicle as i had just committed thousands of dollar to purchase this vehicle, but apparently that's too much to ask for. I know Bruce Lowrie didn't have any issues getting my dad a spare key and even a key fob at no additional cost, but the difference is night and day between the service provided by Bruce Lowrie and Classic GMC. i am not at all satisfied with my experience with this dealership, at first they said I should trade in the vehicle but that they couldn't give me anything near what I am in it for because it has tranny issues... so now im shafted with a busted up car I literally just bought and the dealership is just going to skate... I've dealt with marvin (who is a great man, and very helpful), matt, Oscar, tried to bypass all that and go directly to Adam but apparently he's to busy to deal with my issues, i guess they assume that I am not busy with what I have going on in my life to be stuck with a shot transmission and a car that's going to leave me stranded in the very near future.... read more

Oscar Pineda refuse to give me the service cause I give him a bad survey he didn't want to deal with me that is not good customer service and is unprofessional the other person was great but Oscar Pineda service advisor should no be working there. read more

I purchased a car in Feb, 2017, I specified twice to the salesman and once to the finance personal that my purchased would be trade, & remaining total cash, I walked away from the dealership a happy customer, with a receipt that stated I was owe 23.00, in which the finance personal said they would mail a check, because they didn't have any change, three days later I received an alert that an inquiry was reported on my credit report, in which I did not give permission to do so, or was informed of. A month passed and I received my title, but no check, I attempted to contact someone in the finance dept several times, leaving messages, to never receive a reply, realizing I wasn't getting any where, I started contacting the manager Adam Lancaster, after leaving several message for over a week, I decide to make a trip to the dealership, I explained to him my issues, about money I was owed, & my credit report pulled without my permission he apologized and gave me a check ( which I received a month after my purchased ), and also a person to contact by the name of Jermaine Pearson the finance manager & speak to him about whom to address a dispute letter to, I also called him several times, leaving messages with no reply, so I emailed him, he emailed me back apologizing, but not answering any of my questions in the email I sent him, pretty much saying yes we ran your credit without your consent, sorry, get over it, I feel like it was great customer service until after they get your money, & then it is Horrible, I do understand that people forget things, make mistakes, but if a customer calling leaving detail messages about there issues, or for over two weeks, & no one every return a phone call, that is horrible customer service. Happy customer turned into a very unhappy customer. One star because I had to. read more

Service Department has no clue what customer service should be. Very difficult to schedule a simple oil change. Made me feel like I needed to schedule around the tech's lunch time so it would inconvenience the dealership. I was even told that I could take the vehicle to another dealership if I wished. I only put the one start on question one because it wouldn't allow me to put ZERO! read more

this is the worse dealership i have ever dealt with!!! they sold me a lemon and the car broke down a week or 2 after bought it. they expect us to pay for a vehicle that does not run. i would never do business with them again! they already repaired the car once and had it for 3 weeks and the day i pick up the vehicle it ran for 2 hours and stopped running again. im over this dealership! im going to seek legal action! read more

You had my car for almost 2 weeks. It's an older car and has problems but it's still my car, I came in to a dealership expecting the highest quality of service, but did not receive it. When I came in my steering wheel was turning fine with no problems, when I picked up my car I could barley turn the steering wheel to keep from hitting your new cars on the lot, it was dirty, not vaccumed as promised, and I was charged $50 more for a service I did not agree on. I contacted my service person and he told me over the phone he would refund my $50 back and come pickup my car for cleaning and vaccuming. He did not make good on his promises. I paid $483.16 for the worst lousy job ever. I will not be returning to your dealership. Service Advisor was Dave Ramos read more

If you're in need of a car, truck or suv this is the place to go! Rob Holland was our Salesman and was very knowledgeable and will walk you through the whole process. The whole process went so smooth we left there very satisfied. We'll definitely be calling Rob Holland again on our next vehicle purchase. Thanks C &C Long read more

Rob Holland was amazing to work with! He was upfront and honest, and gave me info to back up what he told me. He was always available when I had questions, but never overbearing or pushy. I've had my new car for about a month now, and absolutely love it! No problems, and no surprises! Would definitely recommend to anyone else! read more

I arrived 15 minutes prior to my scheduled appointment time only to wait in a long line of other cars. I was greeted after a few minutes by a gentleman wearing what looked like a mechanic shirt and I told him why I was there and that I had an appt. He spoke with another gentleman who was speaking with the woman in the car in front of me. He came over to me and I told him why I was there and he said because I needed a squeak looked at he couldn't help me and walked off to send someone else out. I waited another 20 minutes before finally leaving my truck to find someone to assist me. I was approached again by the first gentleman I spoke to and he apologized because he thought I had been helped. He then asked the second man who was unable to help me before and he tracked someone else down to help me. This man informed me that I didn't need an appointment for an oil change and I would need to reschedule for the following week and will need to leave my truck so the noise could be investigated. I was upset that I had to come back once again when I had an actual appt for this issue. The noise investigation is the only reason I came to the dealership service in the first place or I would have chosen to have my oil changed elsewhere. I told him to go ahead with the oil change, but not to rotate the tires because my husband had already done that 2 weeks ago. He made a note. The oil change was performed in under an hour, which surprised me, because I thought it would take a lot longer. I signed the sheet at checkout and left. I do believe based on the sheet I received of services rendered that the tires were rotated even though they weren't supposed to be. I still need to have a squeak investigated, but it's hard to find the time and I'm reluctant to return to this dealership service after such a poor experience. I am not a happy customer. read more

My vehicle's check engine light came on and I decided to bring it in to Classic Buick GMC as I had brought it here before. I drove from Carrollton to Arlington (25+ mile drive) as a "Loyal" customer to drop off my vehicle for review. A few days later I get a call stating that my car was ready; I was advised that my car just needed an oil change. I asked if they were sure because the error message I originally had was for a camshaft issue not an oil issue. They advised they would run it again and would let me know if any other issues. He later assured me the car was good to go and ready for pick up. When I arrive I pay the cashier for my services, and she advised my car would be pulled up to the front. I go out front and my car pulls up, and the mechanic rushes out of the vehicle, avoids eye contact, and says nothing to me as he sped in to the office (Thought that was weird). So I inspect my vehicle a little more just because of the poor and odd customer service I had just received. Everything seemed good, so I let it go. I drove about 2 miles down the road, and my check engine light comes on. I was upset, I lost time off of work to make it to the dealership before closing as I was ASSURED the car was ready to go. They offered to check the vehicle again for me, but I honestly wanted nothing to do with them, so I am taking my business somewhere else. -Yours truly, Your "Loyal Customer" read more

This GMC car dealer is very unprofessional I went there to browser for a new SUV. I told the saleslady do not pull my credit score unless they can offer me a great deal. Since they could not so I left then couple of weeks later I keep getting 2 to 3 letters of denied of loan from all type of banks and within a month I received more than 15 letter of denied loan from banks. I had to called the car dealer and talk to the head manager about this and it took another 3 more weeks before all of the denied loan letter from banks to stop. I guess that this how the car dealer get the bonus or making money if they get more loan application submit or they just want to ruin consumer credit! I thought this is against the law if I did not signed anything to say it is ok for them to pull my credit report and submit any loan to any bank but they did it anyway and caused my credit to mess-up for too many hard-pull and too many loan denied when I don't even want to buy any vehicles from them!!! read more

I usually have a good experience and I thought this was a good experience too, but once I got a chance to go over my receipt I realized the consultant I was working with lied to me and said it was urgent I get a new battery because there was corrosion everywhere and my car was going to start doing strange things if I didn't get it changed right away. I had just looked under my hood about a 3-4 weeks prior and had noticed any corrosion. I got the new battery as suggested and when I looked at the receipt it said customer states car has a weak start. And said customer pays deductible for the battery after the consultant said I had no more warranty on the battery. I never said I was having a problem with my car starting. I brought it in to get the steering wheel issue fixed. So I feel very bamboozled by the consultant who caused me to get a battery when I didn't need to. I hadn't even had the car for 2 years and here I am buying a battery because the consultant lied. I will not bring my car to this location ever again. read more

Classic Arlington has truly disappointed me. I placed a large amount of money (for me) down with expectations of a nice SUV that would be safe for myself and my three children. Unfortunately, due to being sold a used vehicle that has been in the service department 6 times since december, I will be forced to trade it in considering it is a safety hazard for myself and three children. In January I was told there was nothing wrong with it and was driving with my three kids and two of their friends and the power steering went completely out, I almost had a wreck. The service light was on since the day I purchased it in December 2016 and was told nothing was wrong, clearly there was a major issue. Trading in a Tahoe that I paid a fair price for with the salesman's word that it passed a 200 point inspection and was a quality SUV will now leave me in a terrible financial position. This is gut wrenching for me. As a single mom I could have used my down payment for many other things and now Classic Arlington, Mr. Lancaster's "family" business will keep my money and I will trade my car in and basically get out of the loan while losing my down payment. I don't have funds for another down payment, Classic has all that I had, and I have also spent $1700.00 (I have receipts to prove it) on trying to figure out what's wrong with it at an outside mechanic shop. read more

If I could give zero stars, I would. The experience that my father and I had at this dealership was absurd. That's literally the best word I can think of to describe it. Not only did they NOT do what they said they were but even after we agreed to the "new terms", they changed it again after we had already signed and owned the car for a week! I'm not even sure that is legal. Oh wait, it gets worse. I put our down payment on my debit card and they won't return it to me. I have contacted my salesman , Harvey, on multiple occasions with no response. I literally had to do a chargeback on my MasterCard. We visited another dealership and they informed us that the information that Classic Buick GMC Arlington submitted to the various banks was incorrect and now the lenders won't look at our application with another dealership for 30 days. WOW! BEWARE OF CLASSIC BUICK GMC ARLINGTON. You have been warned. read more

After a month of dealing with used car salesmen, I was disgruntled and pretty much felt like no one was honest. Then we came across Rob at Classic Arlington and at first I thought that he was a smooth talker like the rest, but it turned out he is one of the ONLY honest salesmen we came across. Pretty much everything he told us was accurate and he took the time to inspect the vehicle more than expected and even picked out nitty gritty things that we would have never noticed. There was a small problem once we arrived from out of town and he had a mechanic fix it although VERY MINOR before he would let the vehicle go with us. He stayed after hours and took his PERSONAL TIME off the clock to escort us back to the rental car company we had used to get there since we were not local. Overall, Rob was on the spot 100% and we could not be happier!!! We've had the vehicle well over a month and everything is still great. When looking for our next car we will look to use him for sure and have recommended him to all our family and friends. Rob's honesty is rare in this day and age. Thank you. read more