Took my Tacoma in for some repair to my passenger side doors and am completely satisfied with the…read moreservice provided. The doors look like new, perfect color match. The repair was completed in a week, and I was kept up to date all along the way. They even delivered my truck to me when the repair was complete. Andrew and Laura were great to work with.

Brandi did an amazing job! She kept me updated and made sure I was aware of everything at every…read morechance. I would've been so stressed without her. Thank you!!

My catalytic converter was stolen 2 years ago and this place had a big sign out front saying they…read moredo repairs (still do). We paid 850 for the repair. After a few months, the exhaust started to smell like gas and the check engine light came on. We put it off since the car is quite old. Now, 2 years later, we're due for DEQ and can't pass. I call SW Autobody to see if there is some kind of warranty. They say, no, after market cats don't have a warranty and they don't fix those anymore (massive sign out front says differently). A 30 second googl search tells me it's a federal law that cats must last 5yrs/50k miles for environmental purposes. The shop stops answering my calls and doesn't return my voice ails so I go in person. The lady tells me she's been doing this for 30 years and there is no warranty. I insist she give me her distributor's info. I call the distributor, find out there is a warranty but that they have never sold this part to this shop. Yikes. I get the repair done at another shop and they discover the cat is welded on... Likely salvaged / stolen off another vehicle. So I take the old one to sw auto body to get an explanation. Where did it come from? The lady said her distributor is the only place she gets parts from so she doesn't know what happened. Scratching her head like "who the heck put this in your car?! Man, that's so weird!" The whole song and dance... Chances are this is the cat that got stolen off my car in the first place lol. I told her I want this old car warrantied and to call me when she has it so I can sell it and make some money back. That would obviously be hard for her to do so she comes chasing me out into the parking lot with a random catalytic converter and asks me to take this one instead. Sure, whatever. I feel bad writing this review but I was cheated on the repair and disrespected throughout the process. Im a super easy going guy and this place walked allllllllll over me. Seriously terrible business. Shame on them.

Angie and Greg were great! They worked with us on ordering parta, scheduling and kept us in the…read moreloop for communication! Highly recommend!

This is a reliable and quality service collision center! Their front desk employee, Joe, went above…read moreand beyond to communicate all car concerns and solutions; working as a remarkable liaison with me and my insurance. My car looks like new again.

Joe was absolutely great in explaining what was needed to get my damaged car looking like new…read moreagain. The West Hills Collision Center did a great job in replacing the damaged front bumper and matching the original pearl white color of my car. They even went an extra step and cleaned up the inside of my car, making it look like new. Many thanks to them all.

Both of our cars had, at various recent times, the driverside front fender pop off its clips. Each…read moretime a (different) person gave the fender a little chiropractic adjustment to get it back in place, and didn't charge us for it. The second time my car also needed some touch-up paint. Danielle told me what to order from Amazon, and, again, quickly applied the touch-up paint without charge. Surprising and delightful! These are stand-up people who'll get my business when I need something more serious done.

Brought my car in for an estimate for a scratch I did while backing into a parking space. The…read morewoman comes out and says it will be at least $3,000 to paint one door panel. Then she states, "I am an honest person and I will be honest with you, you should tell your insurance company someone keyed the car and then you will pay less and it won't go against your policy". I said, "that is insurance fraud and I am not going to do it." She then said, "it's not fraud, because you just told me someone keyed it...didn't you." I said NOPE and drove off. Insurance companies BEWARE of this shop. Oh, I failed to mention that my wife was in the car with me and overhead the entire conversation where the shop instructed me to file a false claim with my insurance company. AVOID THIS PLACE.

I recently used Wally and Son, and had a fantastic experience. I needed an oil change, but no…read morelonger wanted to use a chain business. I found Wally and Son on Yelp, called in and made an appointment. Having never used anything other than fast oil change places, I didn't realize it would take a few hours, and be a drop off, but that was A-ok. I was so pleasantly surprised when I picked up my car. Not only had my oil been changed, and the new wipers I asked for installed, but they had vacuumed out my 11-year-old mom car so well, the carpet look new. They wiped the interior down as well. The shop had very friendly staff, and I learned they have been opened locally since 1964. The value was good, actually extra good with the attention to detail they paid. I definitely will be using their service in the future and happy to do so. 2025 #3

I would give 0 stars if i could. forced to pay for a diagnosis that I GAVE THEM. I only asked them…read moreto replace the transmission fluid and filter. a week later after calling to get an update...They never even did the service. they just said. "yep you need a new transmission" ...not what i asked for. I didnt ask for your opinion, i asked you to for a simple service which you refused to do. WORST shop I have ever been too in in all my 45 years of working on cars.wow. shop down the street did the job in a few hours, in/out no bs.

I'll never forget my man Jason…read more I brought my Nissan Sentra 2014 in this week due to a sudden check engine light and to get an unpleasant noise under the hood looked at. All these problems surfaced after the snowfall not too long ago. Jason and team were diligent with their inspection and unfortunately it turns out I have transmission problems. I've elected to sell my vehicle instead of going ahead with a repair. Despite this I had a great experience. I particularly appreciate Jason for his professionalism, candor, and friendliness throughout the process

I had an alternator belt go out on me about two years ago. They replaced it quickly, no problems,…read morepain free. Two full years later the alternator belt goes again. It's on the street somewhere, nothing left, so we have no idea what happened...a rodent? Bad belt? Bad luck? Who knows. I don't drive this car much, so even though it had been two years, it was only about 6k miles. I brought it to them (limped in) and left it overnight since it was after hours. They agreed that they couldn't tell why it failed, but had a new alternator belt on it later that day. When I went to pick it up, I pulled out my credit card. He said "nope" and just shook my hand. It wasn't a lot of miles, but it had been two years, they had no belt to inspect and they still fully covered the work. I've never worked with an auto shop like that. If your biggest concern when choosing a shop is trust, these are your guys.

One of the best auto shops I've ever used. Everyone is super friendly and helpful. Service is…read moreprompt. Most importantly, it's one of the few auto shops where I didn't feel like I was getting upcharged or overcharged.

Worst Experience I've ever had hands down!!!! They had my…read morecar for 4 months one excuse after another Do yourself a favor and stay away from these guys totally crooked in every way.They will milk every last penny from you.

I recently had the opportunity to work with Danielle at Scottie's Auto Body, and the experience…read moreexceeded my expectations. Danielle's commitment to outstanding customer service is exceptional. Her patience, professionalism, and consistent communication were evident throughout the entire process, making what could have been a stressful experience smooth and reassuring. Based on my experience, I highly recommend Scottie's Auto Body to anyone in need of quality auto body repair. Their dedication to customer satisfaction truly sets them apart. Thank you, Danielle, for your outstanding service!

Arrived for the appointment first thing in the morning and Jose was working on another job. He…read moresaid he'd probably be able to start on it at 2:00 but would it likely be ready tomorrow (I had no way to get back to Portland) - the job was supposed to be done by noon. He could have called before I drove there to explain the situation, nope - big waste of time. I paid for the material and left. He might be skilled but organization is not one of his talents. I gave him two stars instead of one because the material was a good match (with my help and approval).