This is a reliable and quality service collision center! Their front desk employee, Joe, went above and beyond to communicate all car concerns and solutions; working as a remarkable liaison with me and my insurance. My car looks like new again. read more

Joe was absolutely great in explaining what was needed to get my damaged car looking like new again. The West Hills Collision Center did a great job in replacing the damaged front bumper and matching the original pearl white color of my car. They even went an extra step and cleaned up the inside of my car, making it look like new. Many thanks to them all. read more

West Hills collision completed my work within the time they promised me my car. It really helped me that Joe is a great communicator and kept me in the loop throughout the whole process. He is friendly and professional and was very helpful by explaining how much was needed to do on the front bumper step by step. I've used the shop before and was totally satisfied with their work then and now! Joe also discussed the insurance policy and the deductible I would pay when I came to pick up my car which helped me plan for the expected cost. West Hills Collision had a great price for the amazing work on my car. Looks like new! Thanks Joe and West Hills collision. I recommend you highly! read more

excellent customer service did a great job with my car. I do recommend best collision company.

excellent and efficient work. staff is polite and friendly. Have had work done there for at least 25 years with no complaints ever.

DON'TGO!!!! I was so sad with my experience considering their reviews were good and they were recommended by a friend. This review is cathartic after what I've gone through the last couple weeks and my hope is that it will assist in the decision of those considering utilizing their services. I was quoted $2200 to have my BMW IX's partial mirror area replaced. They said it would take a day. I dropped it off on 8/15/25 on that date I left a $500 deposit. I hadn't heard from them in 5 days, so I texted them. No response. They closed late due to the heat, which I understand. I texted them again the next day and they responded stating that they had to order another part that wasn't expected and that it would be an add'l $1000. I asked why they didn't let me know first. They said "we needed to get the car done". They got the part on Thursday and never let me know about the add'l cost until after the fact, on Saturday. I was totally blindsided. I went to get the car on Tuesday, and I explained I wasn't paying the full $1000 due to lack of communication and them not knowing about the needed part. Steve was very nice and took responsibility. He went back in and brought Brock (manager) out. He was unprofessional, told me I was fired and they didn't want my business. Brock lost it and was shaking. They did negotiate on the price. A few days later Brock left me a VM, very vague. I didn't call back because I thought it was regarding the conflict. The next day the owner (Colleen) called me and I said I wasn't interested in discussing my experience and hung up. I later thought about it and ended up texting her, asking her what information she needed. She said I used a fraudulent card when I made my $500 deposit 2 weeks ago. She thought it had something to do with my poor customer service experience. I explained that happened 2 weeks prior. She seems reasonable on the phone. We couldn't figure out why someone said I used a fraudulent card. I looked through all my credit card charges and there wasn't a $500 charge. I offered to pay them $500 right then. She said she was out of town and wanted to talk to her bookkeeper first. That night I rec'd a 3 minute accidental VM from her and her husband Don, berating me and talking negatively about her staff. Threatening to fire staff. Turns out she thought I stole someone's credit card and didn't believe anything. The next day, I rec'd a call from my neighbor asking where I had the work done of my car. She let me know that they were the ones to report the fraud. Her daughter works for me and I often give her my credit card to run errands, etc. We both have Alaska credit cards. She accidently gave me her credit card which is what was accidently used for the $500 deposit. I called her and explained. Her lack of critical thinking skills were staggering. Why would I leave my $100,000 car at her establishment, steal a credit card for deposit and then pay the remaining $2000. I told her to look my husband and I up, we are both professionals in Portland. This could have been handled so much more professionally. There are lots of other body shops. Avoid the drama and unnotified extra charges and go somewhere else. Also, if the owner wants to refute anything I said I have documentation on everything. The quote I signed, the texts from her and staff and the VM she accidently left. read more

WARNING: Deceptive Business Practices & Hostage Tactics Read this article and check out the Reddit and Facebook posts before taking your car in. "They Damaged My Car's part, Then Tried to Blame Me" If you are considering West Hills Collision, please review their BBB profile and other 1-star reviews first. You will see a disturbing situation that has happened to me and many others: "You bring your car in for one repair, and they damage another part of your car. Then, they hold your car for months, charging you thousands of dollars in storage fees and insurance premiums. They held my car for over 2 months!" 1) Unprofessional, Irresponsible, and Fraudulent: This shop operates more like a middleman than a repair facility. They subcontract important work to a third party. While repairing the rear panel, they damaged the rear window defroster. Instead of taking responsibility, they blamed it on "the part that may have worn out, and it no longer works". My car arrived with no problems, and they had the nerve to say that. It wasn't until I mentioned suing them that they began processing my insurance. Poor Quality & Salvage Parts: Despite my car having original OEM parts, they replaced the broken glass with recycled/salvage glass from a junked vehicle. 2) "Delay Tactics" (Steve): Steve is the initial exchange and pick-up. When I brought my car in for a rear panel repair, during the repair, you would not receive any information about the car unless you made a call. Even if they damaged another part of my car, they would quietly inform my insurance that the part was damaged. When the shop damaged my defroster, Steve denied responsibility, claiming it was my car's fault, and the issue was delayed for weeks. He refused to take action until I threatened to contact the DOJ (Department of Justice). It seemed like he was there to stall for time, allowing storage fees to accrue. After dragging out repairs for weeks, they suddenly stopped working on the car altogether and then started threatening $250/day in storage fees, even though I was only waiting for them to fix what they had broken. 3. "Legal Manipulation" (Broc): Broc, the manager, ran the scheme. He initially tried to push the responsibility onto me. When I protested, his attitude changed. He suddenly launched into a complex legal argument (Clearly AI supported), citing specific Oregon Statutes (ORS) to force my insurance company to cover the damage caused by his third party, as well as substantial storage fees. He used my situation to inflate the claim amount by thousands of dollars (the storage fees alone caused my bill to skyrocket to over $3,000). The shop damaged the part (rear defogger) on 22nd October, and when the insurance did not cover the damage caused by the shop, he charged me for the storage fee on 22nd October. Steve initially said it was my car's fault. After I told him I would take it to court, he informed Broc (the manager) and reiterated that it was the fault of the rear panel repair. On the day I was finally supposed to pick up my car (11/17), Steve emailed me at 1:08 PM stating the car would be ready at 3:00 PM. Just 32 minutes later (at 1:40 PM), he emailed again, claiming a sudden "front suspension" issue was preventing completion, and moved the car to yet another shop. The Outcome: They held my car for over two months. I had to file a formal complaint with the Oregon Division of Financial Regulation (DFR) just to resolve the mess they created. Check their BBB profile. I am not the only one this has happened to. Do not trust them with your vehicle. They will break it, blame you, and then hold it hostage to squeeze money out of your insurance policy. read more

West Hills Collision Center - Storage fees and the cost of repairing damaged parts caused by the repair shop were added to my insurance bill, affecting my monthly - Auto Repair Near Me - Portland, Oregon

Absolutely amazing service! We even got a car to use while it was being repaired for no charge. Cha had me come in to see the additional damage that there was and explained it didn't need to be repaired right away. Saved me $2500. I will always come to West Hills Collision if I need repairs read more

AVOID THIS REPAIR SHOP! Continue if you have time for my bad experience. Initially happy to do business with you because they got work then it goes downhill from there. My front passenger side got hit in January, they had to assess and get the parts and understood it'll take time. End of February I reached out to see if there was any progress, "oh yeah parts just came in". I got my car back in March and surface level looks fine. I was advised not to wash my car for a month to allow paint to cure and it's also rainy season. Late April I reached out because my bumper was drooping down on my driver side to a point where my side marker light was completely off. I brought it in, and they shoved it back into place. Not long after that it started to come off again and I noticed paint fractured lines at the spot they did the repair. They keep shoving it back then finally tell me that I need a new bracket for it to stay on. Of course I purchased the part. No surprise I patiently waited and had to reach out to find out if it came in and to set up an appointment. My car is driven to the parking lot from their garage for me to inspect. I noticed paint fractured lines on the area they repaired, and they said they'll need time to do that. Then I inspected the side with the new bracket as Broc was walking in, and it already started to come off without touching it. I immediately asked him to come back to take a look since he was the last to drive it and pointed out to the insertion point of the bumper being warped and broken from their attempts. He verbally said OK he owes me a new bumper. Of course, I had to reach out to see what the status was and they're backing out on the replacement bumper. On the day I brought it in, there's proof from photos they took that there was no sag on that side, I was given other excuses. For the last 10 months, I have been a more cordial, flexible and respectful client than others. As soon as I'm firm with needing a solution to this because it needs to be back to pre-accident conditions from a repair shop, I was turned away and given a number to the owner (Don Blazer). I have yet to hear back. If you value your vehicle, take your chances elsewhere. No standard of craftsmanship, no follow up, no reliability. read more

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I use Yelp to keep track of restaurants and hotels . . . You know, the fun stuff. However, every now and then I feel compelled to offer a review for a business where everything was just exceptional. West Hills Collision Center is the type of business I will forever keep in my Rolodex (sorry, really dating myself with that reference). The value, customer service and reliability of West Hills was incredible. The service was some of the best I have ever received - from any business. Adam is just the nicest guy and his communication and reliability are outstanding. I know what you're thinking - it's an auto body shop, how often could I ever need there services? Well, I'm here to tell you - there will come that day when you need an auto body shop . . . and I am 100% convinced you won't find a better place than West Hills. read more

They are super helpful and friendly since I'm a bad driver. I dinged my own door and fender and he was nice enough to actually get a compound and just clean off the contact from the other car. Yes it's dinged but since I don't have full coverage, I don't want to fix it, but it doesn't look bad and he told me just get some acrylic paint to get over where the paint has chipped off. read more

This is a traffic place to get your car repaired. Excellent service, honesty, a fair price. There isn't anything negative I could say about them. This place should be on your list of repair shops every time you need your car repaired. read more

Called and they saw me an hour later to give me an estimate! Steve was so kind and explained everything in the estimate in detail. Even went out of his way to make my car look better while I do the paperwork before getting it repaired!!! Highly recommend!!!! read more

No one really wants to research Auto Body repair shops, but when you do you'll want peace of mind the shop you hire wis trustworthy and that you'll have a safer vehicle when you leave their business. My experience with WHCC left me feeling confident that I found a shop that I can trust because of their knowledgeable and friendly technicians. After speaking with Danny and Aaron, I knew I was in good hands. They gave sound advice on how to tackle the damage to my car and we can up with a plan that worked for everyone. To Aaron and Danny: Thanks guys. I appreciate your help. read more

DO NOT GO HERE!!! 0/10 They tried to get me to sign a liability waiver saying they aren't not liable for damage to my vehicle while in their possession (including fire, theft, etc). When respectfully questioned this, they became aggressive: "Just sign it, bro, nothing is going to happen to your car." Then they told me that insurance would cover any damage, but this is NOT TRUE!! If you waive their liability, YOUR insurance would have to pay, meaning YOUR deductible goes up. They also refused to follow the process set out by the insurance company and Enterprise for how to reserve a car, and if i had listened to them, would have been stranded without a rental due to their negligence. They blamed everyone else for their mistake, and became increasingly hostile. Broc was threatening to report someone to the FTC on the phone when I arrived, and he was the person who misled me about the rental car situation. He was agressive and pushy towards me, with a bad attitude. DO NOT USE THEM!!!!!!!! read more

For the first time in my life, I bought a brand new car. 4,400 miles into owning it, someone hit and ran my car in the middle of the night and drove off without leaving any information. I brought my car to West Hills Collision, and boy am I glad I did. My car looks and drives good as new, and they communicated clearly and often. They did a perfect job of paint matching and it looks like nothing even happened. They worked with my insurance and I didn't have to worry about a thing. There is an Enterprise car rental business next door which made the process of dropping off my car even easier. I hope I don't have to deal with accidents again, but if I do I will come here every time. read more

I highly recommend this place. They checked out two issues I've been having with my Hyundai Ioniq and took care of both of them immediately, at no charge. Very nice folks. read more

ASTONISHING. Seriously. We were surprised at the level of customer service provided. It's how you always wish the service industry would behave, but rarely what you get. The level of communication, accommodation, trouble shooting, repairs, all the way to delivery - the ENTIRE process was easy, smooth, and stress free. Each person on the team we worked with were friendly, accommodating, patient, empathetic, and so on. Special shout out to Cha. He took time to explain things, offered solutions and went out of his way to make the process easy for us. Based on this experience, we consider West Hills Collision our "go to" for body and mechanical work (not that we are hoping to need them again soon. Ha ha!). They folks are terrific. read more

West Hills Collision Center - Gorgeous! - Auto Repair Near Me - Portland, Oregon

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Had another great experience at this place: professional, highly skilled, quality work done quickly, clear communications, reasonable price. I won't go anyplace else! read more

I have a letter from the company saying they will install a mirror switch for me no labor cost and now they are not honoring the letter!! Make sure you consider where you're taking your car before you choose this place!! read more

West Hills Collision Center - Auto Repair Near Me - Portland, Oregon

This is the third time I have used West Hills Collision Center, and I now commute to them because they are dependable, fair in price and I know that I am always treated well. From Carlene, who owns and runs the front desk, to Billy who took care of my estimate to the guy with red hair (I don't remember his name) that went and helped me and took the time to correct an issue I had, The paint guy of 30 years that explained each step to me and brought swabs out to me, all the way to someone driving me home. West Hills goes the extra mile. As a women getting my car fixed I often don't feel this welcomed in a business. Thank you again. read more

They went above and beyond not only did they fix my bumper, they cleaned the inside of my car and outside of my car and even made the fender look clean and new! they flipped it around so it wouldn't scrape the floor and did an unnoticeable duct tape job! (because i couldn't afford to have it fixed) They were super friendly and accommodating, I am recommending them to everyone! I'm so appreciative my car looks better than it has in years! read more

Had a window smashed and mirror missing. I brought my car here because it was close. Got the job done in reasonable time for reasonable price and even cleaned the interior (which was a total dissaster and I told them they didn't need to do this). Also acted professionally and were nice to work with. Very satisfied. read more

My car is like a magnet for getting hit so I actually have had several occasions to work with West Hills Collision Center and they always deliver quality service. Love having them in the neighborhood! read more

If I could give this place 0 stars I would. I've used this place many many times in the past and have nothing but could experiences and that is why my family kept coming back. After 7 weeks we finally got our truck back! It was due back over 3 weeks ago and excuse after excuse and lie after lie. We were told that the parts were all in and then they told my claims agent that they were missing 2 parts that were on back order with no timeline after telling my husband and I that they had all the parts. I immediately called Northside Ford and they had over 1,000 of both parts in stock at 3 ford warehouses. I had to find the parts to keep the project moving along. Then more delays and excuses added up to 7 weeks!!! Yet they complained multiple times about how much space our truck took up and how they were losing money. My husband and I will never ever be returning to this body shop again! Worst experience of our lives! read more

After an unfortunate hit and run on my truck west hills collision center was extremely helpful, they walked me through everything involved in getting my car fixed. Steve was so helpful and had great communication through out the process, they had it done quick and did amazing work! Would highly recommend to anyone looking for body work. read more

I absolutely recommend this place for any bodywork that you need done. They have done work on two of my vehicles and it always comes out better than how it looked before. My Camry looks brand new again. I worked with Ethan and he was communicative and professional and got us all taken care of. read more

West Hills Collision Center - Before and after of the passenger rear - Auto Repair Near Me - Portland, Oregon

Amazing experience. Was able to drop my car off when I went on vacation and they repaired it quickly and drove it back to my house for me. They also found a way to save a little money on my repair. PLUS they cleaned my car (dusting, vacuuming, floor mats, etc) so that it looked better than how I left it which was a godsend with a messy toddler. Will 100% use again (well...hopefully I won't have a need but let's be real...I'm sure I will). read more

This place is great! I had to do absolutely nothing! My car went in as an insurance claim. They worked with the insurance company and took care of everything. Their rental car was fun (first time driving a Prius)! The service was awesome and fast! When I got my car back it looked brand new. Thanks Greg to you and your team. I would recommend to anyone needing collision repair work. Thank you once again! read more

I brought my vehicle to the west side location, I was told on two different occasions that my car would be ready that day, no later then the next day It was actually two weeks later. I was told they would do some touch up paint I had asked for, rather then contact me to explain why or if I wanted them to do the work they just didn't do it. Now I will have to take it somewhere else to get the work done. Very disappointed with the overall service. read more

Steve and Broc, too took great care of my Jeep - and me; keeping my updated with the process. Very smooth and easy. So appreciate their attention-to-detail. Thank you! read more

Amazing service. I brought in my car for an estimate and they were able to do it right away. They called me daily to give me updates. Francisco was very kind, professional and helpful! I highly recommend them read more

After I read some of the reviews on Yelp, I brought my car to West Hills Collision Center to have my bumper replaced on my Subaru. Tremendous customer service from Francisco and a flawless repair job. They even cleaned and waxed my car inside and out. Francisco was also able to get me a good price on the bumper which I was really pleased about. The icing on the cake was the car was ready earlier than expected. Just an all around great experience. read more

Not only did they do a great job with my car, they were also very courteous and professional! Francisco was my contact person and he went above and beyond my expectations from previous dealings with other auto body repair shops. They were very accommodating with arranging a tow, they kept me informed and updated with the status of my repairs and they were very thorough with great attention to detail! read more

West Hills Collision is the absolute best!!! If getting their name tattooed on me would help their business, I would do it. My first time going to them was after being hit, and they not only provided a loaner, but got my car back to me impressively fast. They worked with my insurance and took care of everything for me, minimizing the stress of an accident. My second time going to them, I showed up because I had a a blinker light out. Billy took my car in immediately, fixed it, and had in back to me in 15 minutes. Third time, my car was extensively damaged and Billy took the time to help me extensively. He helped me in car advice, research, and eventually even in helping me to check out the car I bought after deciding my old car wasn't worth fixing. Not only are they extremely knowledgable and fair, but they truly care about their customers. They are efficient, professional, and do all-around great work. They have earned a lifelong customer in me, and while I hope I don't have to bring my car to them as that means I have more car issues, I know that they will be seeing me again. Thank you Billy and everyone else at West Hills Collision. read more

I choose West Hills due to convenience to where I live. Well, let me tell you they did a FANTASTIC job of fixing my car. They gave me a ride home and picked me up. When I saw my car I was in awe. Not only did they do a fantastic job with the repair they also cleaned my car inside and out. It looks better than it has for some time! The staff was friendly, professional, and answered all of my questions and concerns. Highly recommend! read more

Huge disappointment. Value efficiency, reliable communication, and respect? Take your car somewhere else. Overall, issues arose with this tiny repair job but the huge disappointment is how the shop handled it- by not informing me, being terrible communicators, blaming the insurance company, and not apologizing for the major inconvenience of delays until the car was finally picked up. Not efficient: Brought my car in for a tail light and bumper fixed after a small fender bender. Originally told it would take four days and it ended up taking three weeks. A family member recently got an entire front end of a car repaired in 2 weeks after a bad accident. 3 weeks for this is bad management. Terrible Communication: The man working on my car said that the car was completely and a time to pick it up. However when I called to confirm the time, the manager said that it wasn't ready at all. It is rude not inform the client when this change became apparent. I had to change my schedule to pick it up at a different time, the shop wouldn't give me an estimate on the additional time it would take. Respect: All throughout, they were almost never in communication about why what was taking so long. To get updates, the client had to call regularly. The shop blamed the insurance long after the insurance had already approved the work, sent the check, and the money had been received. Speaking with the insurance reps, this shop consistently got the paperwork in late. Also, it appears that poor treatment continually is towards women, as per the previous yelp reviews. There's more and more research about how women in business settings are handled worse. No one needs this kind of treatment. Take your car somewhere else. read more

My car was hit and run and I expected this process to be a headache, however the staff here has made it a breeze. They are good people who really care about you and your vehicle and I highly recommend going here. read more

I usually don't write reviews but the great work done by West Hills Collision Center deserves this. My car had body damage when the wheel fell off while I was driving. The body work was high quality and Don, the owner, arranged for a loaner car when Enterprise told me they had no cars available. West Hills also went the extra mile in working with the business that didn't secure the wheel properly and which agreed to pay for all body work and related damages. West Hills acted as a general contractor and effectively interfaced with that other business to make sure that business had done its job properly. (It did.) From start to finish Garrett communicated regularly with me, and acted as my second set of ears and eyes cause I don't know much about car stuff. If you want to do business with a body shop that is honest, straightforward, does great work and communicates well, I highly recommend West Hills Collision Center. Jeff read more

My neighbor backed into my new car and west hills collision went above and beyond providing amazing service and customer care during an extremely stressful ordeal. read more